Darryl Jacobi
Customer Care Lead·Front line·cordell_bradtke@hotmail.com
Rating distribution
5
210
4
128
3
62
2
38
1
41
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.85 / 5
-0.37 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 49462470 | Item authenticity concern | Solved | High |  Mable Lind | — | Darryl Jacobi | gift-cardsampleswholesale | 13h | ●Responded | 3/5 | — | — | May 23, 2026 | - | |
| 19864528 | App login problem | Solved | Low |  Toby Mosciski | — | Darryl Jacobi | Chat | shipping | 2h | ○Sent, no reply | — | — | — | May 23, 2026 | - |
| 46680163 | Refund not received | Solved | Normal |  Nina Ortiz | — | Darryl Jacobi | Chat | vipfragrancerefund | 1h | ●Responded | 4/5 | — | — | May 23, 2026 | - |
| 53296439 | Price match request | Solved | Normal |  Ray Armstrong | — | Darryl Jacobi | — | 1d 8h | ○Sent, no reply | — | — | — | May 23, 2026 | - | |
| 78557695 | Address change after shipping | Closed | Low |  Ms. Josefina Collins | — | Darryl Jacobi | Chat | shippingdamaged | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 28, 2026 |
| 09838980 | Missing samples in order | Closed | Normal |  Arthur Gutmann | — | Darryl Jacobi | damagedwholesale | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | May 27, 2026 | |
| 59634658 | Klarna / Afterpay split issue | Solved | High |  Shakira Kiehn | — | Darryl Jacobi | fragrancedamaged | 10h | ●Responded | 9/11 | — | — | May 22, 2026 | - | |
| 55523338 | Item authenticity concern | Solved | Low |  Dr. Travis Koepp | — | Darryl Jacobi | — | 1d | ●Responded | 1/5 | — | — | May 22, 2026 | - | |
| 69061067 | Where is my order? | Solved | Normal |  Mr. Benjamin Ryan | — | Darryl Jacobi | influencervip | 1d 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 03746460 | Price match request | Solved | Normal |  Beulah Labadie | — | Darryl Jacobi | Chat | bopis | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - |
| 34437002 | Return after 30-day window | Closed | Normal |  Forest Crooks | — | Darryl Jacobi | wholesale | 22h | ○Sent, no reply | — | — | — | May 22, 2026 | May 26, 2026 | |
| 93083051 | Order arrived damaged | Solved | Normal |  Aric Ratke | — | Darryl Jacobi | — | 21h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 62234902 | Influencer code not working | Closed | Low |  Connie Okuneva III | — | Darryl Jacobi | Social | shippingreturnsinfluencer | 21h | ⊘Not fired | — | — | — | May 21, 2026 | May 27, 2026 |
| 93558686 | Cancel order request | Solved | Normal |  Althea Jacobi V | — | Darryl Jacobi | shipping | 16h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 26839557 | Address change after shipping | Closed | Normal |  Mr. Sheldon Orn | — | Darryl Jacobi | Phone | fragranceinfluencershipping | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | May 23, 2026 |
| 59803607 | Wrong shade sent | Solved | Normal |  Clinton Wolf | — | Darryl Jacobi | damagedfragrance | 4h | ●Responded | 5/5 | — | — | May 21, 2026 | - | |
| 41052042 | App crashes at checkout | Solved | Low |  Mark Schroeder | Crown Department Stores | Darryl Jacobi | shade-matchfragrance | 8d 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 21373872 | Gift card balance question | Closed | Normal |  Savanah Shields | — | Darryl Jacobi | Phone | refundvip | 9h | ○Sent, no reply | — | — | — | May 21, 2026 | May 25, 2026 |
| 50277595 | Cancel order request | Pending | Low |  Tonya Streich | — | Darryl Jacobi | Chat | wholesalevip | - | —Skipped | — | — | — | May 20, 2026 | - |
| 56704908 | App login problem | Closed | Normal |  Salvador Roberts | — | Darryl Jacobi | Chat | damagedreturnsgift-card | 4h | ●Responded | 5/5 | — | — | May 19, 2026 | May 24, 2026 |
| 95382716 | Price match request | Closed | Normal |  Roxane Rohan PhD | — | Darryl Jacobi | vipshade-matchrefund | 2h | ●Responded | 5/5 | — | — | May 19, 2026 | May 21, 2026 | |
| 38444284 | Address change after shipping | Closed | Normal |  Alexis Connelly | — | Darryl Jacobi | fragrancevip | 1h | ⊘Not fired | — | — | — | May 19, 2026 | May 26, 2026 | |
| 73498708 | Influencer code not working | Pending | High |  Loyce Ferry | — | Darryl Jacobi | influencer | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 20965416 | Store experience feedback | Solved | Normal |  Chad Little | — | Darryl Jacobi | — | 11h | ●Responded | 5/5 | — | — | May 19, 2026 | - | |
| 50469346 | Missing items in shipment | Pending | Low |  Rachel Reinger | — | Darryl Jacobi | Chat | influencerappgift-card | - | —Skipped | — | — | — | May 18, 2026 | - |
| 99559141 | Return after 30-day window | Solved | Normal |  Lessie Parker | — | Darryl Jacobi | Chat | returnsgift-carddamaged | 5h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 35546211 | Return after 30-day window | Closed | Normal |  Frederick Reynolds | — | Darryl Jacobi | refund | 6h | ○Sent, no reply | — | — | — | May 18, 2026 | May 23, 2026 | |
| 29159317 | Restock alert for backorder | Solved | Normal |  Rolando Haag | — | Darryl Jacobi | Social | shippingfragrancedamaged | 1d 11h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 49393699 | Pro discount enrollment | Solved | High |  Danny Mueller | — | Darryl Jacobi | Chat | — | 2h | ○Sent, no reply | — | — | — | May 18, 2026 | - |
| 01739479 | Where is my order? | Solved | Normal |  Dylan Bednar | Highland Apothecary Co | Darryl Jacobi | Chat | — | 9h | ●Responded | 4/5 | — | — | May 18, 2026 | - |
| 87161430 | Allergic reaction concern | Solved | Normal |  Doris Dickinson | — | Darryl Jacobi | shade-matchsamples | 22h | ●Responded | 1/5 | — | — | May 17, 2026 | - | |
| 87025997 | Loyalty points not posting | Solved | Normal |  Lorraine Carroll Jr. | — | Darryl Jacobi | influencersamples | 4h | ○Sent, no reply | — | — | — | May 17, 2026 | - | |
| 91877449 | Cancel order request | Solved | High |  Larissa Schumm | — | Darryl Jacobi | shade-match | 3h | ●Responded | 4/5 | — | — | May 16, 2026 | - | |
| 18899315 | App crashes at checkout | Closed | Urgent | Frederick Reynolds | — | Darryl Jacobi | Chat | loyaltydamaged | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | May 20, 2026 |
| 46950816 | Birthday gift not received | Solved | Low |  Giovanny Stroman | — | Darryl Jacobi | Social | — | 4h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 49257710 | Refund not received | Solved | Normal |  Mr. Clovis Schmidt | — | Darryl Jacobi | samplesloyalty | 20h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 29842393 | Return after 30-day window | Pending | Normal |  Bennie Shields | — | Darryl Jacobi | refundloyalty | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 58502100 | Insider tier issue | Solved | Low |  Mr. Stephan Lind IV | — | Darryl Jacobi | Phone | — | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 71575917 | Wrong shade sent | Solved | Normal |  Mary Renner | — | Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 95088363 | Klarna / Afterpay split issue | Closed | Low |  Moshe Bode MD | — | Darryl Jacobi | appdamaged | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | May 21, 2026 | |
| 19799273 | Where is my order? | Pending | High |  Ardella Dicki | — | Darryl Jacobi | damagedloyaltyreturns | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 14496093 | Insider tier issue | Closed | High |  Patty Pacocha | — | Darryl Jacobi | Chat | app | 1d | ⊘Not fired | — | — | — | May 15, 2026 | May 17, 2026 |
| 33188615 | Price match request | Solved | Normal |  Mitchell Stehr | — | Darryl Jacobi | Chat | shippinginfluencerdamaged | 20h | ●Responded | 1/5 | — | — | May 15, 2026 | - |
| 33804339 | Cancel subscription / Auto-replenish | Closed | Normal |  Charlie Kling | — | Darryl Jacobi | Phone | — | 1d | ●Responded | 5/5 | — | — | May 15, 2026 | May 20, 2026 |
| 88794994 | Price match request | Pending | Normal |  Quinn Willms | — | Darryl Jacobi | fragranceloyaltyinfluencer | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 59428253 | Question about product ingredients | Solved | Normal |  Patty Pfannerstill II | — | Darryl Jacobi | loyaltyrefundreturns | 2h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 51265371 | Allergic reaction concern | Closed | Low |  Mr. Javier Rolfson | — | Darryl Jacobi | app | 1d 3h | ○Sent, no reply | — | — | — | May 15, 2026 | May 20, 2026 | |
| 63265193 | Missing samples in order | Closed | High |  Ms. Alexandra Toy | — | Darryl Jacobi | shade-match | 10h | ○Sent, no reply | — | — | — | May 15, 2026 | May 18, 2026 | |
| 29720702 | Pro discount enrollment | Closed | Normal |  Lacy Jerde | — | Darryl Jacobi | returnsdamagedshipping | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | May 21, 2026 | |
| 73077638 | Wrong shade sent | Closed | Normal |  Ms. Linda Funk | — | Darryl Jacobi | shippingrefund | 10h | ○Sent, no reply | — | — | — | May 14, 2026 | May 18, 2026 |