Vilma Gusikowski
Senior Beauty Advisor·Specialist·brenna_howe17@hotmail.com
Rating distribution
5
200
4
114
3
57
2
36
1
37
QA performance
Total evals
3
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.33 / 5
+0.33 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 15 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 24768147Missing items in shipment |  Mrs. Sylvia Kshlerin Sr. | Vilma Gusikowski | May 24, 2026, 2:43 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 91398219Cancel order request |  Patty Balistreri | Vilma Gusikowski | May 21, 2026, 2:44 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 19357213Birthday gift not received |  Carol Baumbach | Vilma Gusikowski | May 20, 2026, 6:12 AM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 70819372Return after 30-day window |  Kathryn Grimes-McLaughlin | Vilma Gusikowski | May 20, 2026, 1:21 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 85185616App crashes at checkout |  Alex O'Conner-Konopelski | Vilma Gusikowski | May 19, 2026, 7:04 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 53485483Discount code not working |  Felix Hartmann | Vilma Gusikowski | May 17, 2026, 5:42 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 84107598Discount code not working |  Clair Buckridge | Vilma Gusikowski | May 17, 2026, 5:26 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 05908359Influencer code not working |  Daniel Kerluke | Vilma Gusikowski | May 16, 2026, 2:40 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 95256548Cancel order request |  Hettie Ullrich | Vilma Gusikowski | May 16, 2026, 7:58 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 24827186Pro discount enrollment |  Florida Hammes | Vilma Gusikowski | May 15, 2026, 4:48 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 41833089Allergic reaction concern |  Orval Considine I | Vilma Gusikowski | May 15, 2026, 12:49 AM |
| 3/5 | Add more clean / fragrance-free filters. | 35205866Return after 30-day window |  Glen Breitenberg | Vilma Gusikowski | May 15, 2026, 12:05 AM |
| 9/11 | Already referred three friends. They all love it too. | 97580559Gift card balance question |  Miss Caroline Gusikowski | Vilma Gusikowski | May 14, 2026, 8:10 AM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 76025308Klarna / Afterpay split issue |  Santos Douglas | Vilma Gusikowski | May 14, 2026, 6:59 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 52905031Foundation match help |  Clint Konopelski | Vilma Gusikowski | May 14, 2026, 1:44 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 36654021Wrong shade sent |  Golden Stoltenberg | Vilma Gusikowski | May 13, 2026, 5:30 AM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 92734647App crashes at checkout |  Kelly Reinger | Vilma Gusikowski | May 12, 2026, 3:19 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 20609530Restock alert for backorder |  Aglae McLaughlin | Vilma Gusikowski | May 12, 2026, 7:51 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 36043852Shipping cost question |  Kirk Block | Vilma Gusikowski | May 11, 2026, 1:25 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 59708528Insider tier issue |  Lorraine Carroll Jr. | Vilma Gusikowski | May 9, 2026, 12:11 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 57609946Foundation match help |  Aliyah Lehner | Vilma Gusikowski | May 9, 2026, 11:27 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 66220380App login problem |  Blaise Schultz | Vilma Gusikowski | May 9, 2026, 8:15 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 78886049Birthday gift not received |  Ms. August Greenfelder | Vilma Gusikowski | May 8, 2026, 7:49 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 44378272Loyalty points not posting |  Ms. Julie Predovic | Vilma Gusikowski | May 8, 2026, 12:27 PM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 00199452BOPIS order cancelled at store |  Roman McClure | Vilma Gusikowski | May 8, 2026, 11:10 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 99072870Address change after shipping |  Savanah Shields | Vilma Gusikowski | May 7, 2026, 11:35 PM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 99979482Foundation match help |  Jeanne Gleason | Vilma Gusikowski | May 7, 2026, 1:01 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 38090495Missing items in shipment |  Frederick Reynolds | Vilma Gusikowski | May 6, 2026, 3:00 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 11497692Gift card balance question |  Jonatan Hammes-Toy | Vilma Gusikowski | May 5, 2026, 2:11 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 42642606Wrong shade sent |  Reed Parker | Vilma Gusikowski | May 4, 2026, 2:03 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 23584562Lost package follow-up |  Gilbert McLaughlin DVM | Vilma Gusikowski | May 4, 2026, 7:27 AM |
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 73914122Shipping cost question |  Joel Runolfsdottir | Vilma Gusikowski | May 2, 2026, 7:10 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 15325403Price match request |  Ms. Miranda Stracke | Vilma Gusikowski | May 2, 2026, 5:32 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 76387115Loyalty points not posting |  Cathy O'Keefe | Vilma Gusikowski | May 2, 2026, 4:22 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 24703853Restock alert for backorder |  Sammie Beer MD | Vilma Gusikowski | Apr 30, 2026, 7:08 AM |
| 1/5 | Twelve days of back-and-forth and the issue is still not resolved. | 64485576Item authenticity concern |  Dr. Bradly Lind | Vilma Gusikowski | Apr 30, 2026, 12:07 AM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 77408628App login problem |  Ms. Ramona Treutel | Vilma Gusikowski | Apr 29, 2026, 9:58 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 10433321Foundation match help |  Jany Tromp-Monahan | Vilma Gusikowski | Apr 29, 2026, 4:26 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 71563031Foundation match help |  Kay Schoen | Vilma Gusikowski | Apr 29, 2026, 2:35 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 55485961Item authenticity concern |  Braulio Schumm | Vilma Gusikowski | Apr 28, 2026, 5:02 PM |
| 5/5 | The app guided me to the right products without being pushy. | 97902208Birthday gift not received |  Glen Flatley | Vilma Gusikowski | Apr 28, 2026, 3:04 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 14327597Refund not received |  Roland Ortiz-McGlynn | Vilma Gusikowski | Apr 28, 2026, 10:12 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 39483015Item authenticity concern |  Neil Pfeffer | Vilma Gusikowski | Apr 27, 2026, 9:31 PM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 73115119Item authenticity concern |  Nannie Fay DDS | Vilma Gusikowski | Apr 27, 2026, 8:20 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 01206384Loyalty points not posting |  Wendy Rolfson | Vilma Gusikowski | Apr 27, 2026, 4:31 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 98820937BOPIS pickup not ready |  Harvey Reichert | Vilma Gusikowski | Apr 25, 2026, 12:45 PM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 32548464Cancel order request |  Wilfred Fay | Vilma Gusikowski | Apr 25, 2026, 8:59 AM |
| 5/5 | Returned a product in 30 seconds through the app. Effortless. | 71289423Insider tier issue |  Zechariah Blick | Vilma Gusikowski | Apr 24, 2026, 10:17 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 92649939Question about product ingredients |  Anthony Schaefer | Vilma Gusikowski | Apr 24, 2026, 4:34 AM |
| 4/5 | Better packaging — less plastic. | 08358356BOPIS order cancelled at store |  Anita Littel | Vilma Gusikowski | Apr 22, 2026, 3:15 PM |