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Closed
67801436Missing items in shipmentClosedNormalLayla Rau—Vilma GusikowskiEmail—16h●Responded3/5——Nov 28, 2025Dec 1, 2025
21476407Store experience feedbackClosedNormalTara DuBuque—Yazmin JastEmail
fragrance
15h○Sent, no reply———Nov 27, 2025Dec 1, 2025
01482740Restock alert for backorderClosedNormalShanna Homenick—Chaz RennerEmail
vip
2d 14h●Responded7/11——Nov 24, 2025Dec 1, 2025
62725283Birthday gift not receivedClosedNormalOttis Maggio—Ignatius CummerataEmail—8h●Responded2/5——Nov 27, 2025Nov 30, 2025
99993165Missing items in shipmentClosedNormalCharlene Towne—Oscar O'HaraChat
fragrance
6h○Sent, no reply———Nov 24, 2025Nov 30, 2025
94797747App login problemClosedLowHenrietta Gleason—Tommy KuvalisEmail
bopisapprefund
5h●Responded10/11——Nov 28, 2025Nov 30, 2025
35311891Loyalty points not postingClosedNormalTommie Zemlak—Kip Schroeder IVChat—5h●Responded9/11——Nov 29, 2025Nov 30, 2025
45636548App login problemClosedNormalTyrone Jacobi DVM—Chaz RennerPhone
loyaltygift-card
5h○Sent, no reply———Nov 28, 2025Nov 30, 2025
47595258Price match requestClosedNormalDella Cruickshank—Garth DooleyEmail
bopissamples
1d 5h○Sent, no reply———Nov 23, 2025Nov 30, 2025
28074204Pro discount enrollmentClosedNormalMeghan McClure—Mr. Cade SengerEmail—5h○Sent, no reply———Nov 29, 2025Nov 30, 2025
29762557Cancel subscription / Auto-replenishClosedNormalRoberta Schmeler—Ignatius CummerataChat—5h●Responded5/5——Nov 27, 2025Nov 30, 2025
34957126App login problemClosedNormalTasha Yundt—Amely PacochaPhone
appwholesaleshipping
4h○Sent, no reply———Nov 27, 2025Nov 30, 2025
87622306Missing items in shipmentClosedLowMr. Estefania Lesch—Eula McKenzieSocial
shade-matchdamaged
4h⊘Not fired———Nov 28, 2025Nov 30, 2025
30594805Where is my order?ClosedNormalDestin Bauch—Mr. Lonie HudsonChat
shade-matchapp
4h●Responded9/11——Nov 28, 2025Nov 30, 2025
91270266Address change after shippingClosedNormalMartin Altenwerth—Garth DooleyPhone
damagedshade-match
4h●Responded3/5——Nov 24, 2025Nov 30, 2025
27521164BOPIS pickup not readyClosedNormalAlton Greenfelder—Oscar O'HaraSocial
appdamagedrefund
4h⊘Not fired———Nov 27, 2025Nov 30, 2025
38472347BOPIS order cancelled at storeClosedNormalMr. Nickolas Pouros—Yazmin JastChat
returnssamplesshipping
3h●Responded5/5——Nov 23, 2025Nov 30, 2025
26314183Return after 30-day windowClosedNormalQuincy Hoeger—Garth DooleyEmail—3h○Sent, no reply———Nov 24, 2025Nov 30, 2025
55830710Address change after shippingClosedLowMiss Christop Grimes—Darryl JacobiChat
samplesbopiswholesale
3h⊘Not fired———Nov 28, 2025Nov 30, 2025
09733389Where is my order?ClosedNormalTressie Cassin-Muller—Amely PacochaEmail
loyaltyreturns
2h○Sent, no reply———Nov 28, 2025Nov 30, 2025
45715190Cancel subscription / Auto-replenishClosedNormalHenrietta Gleason—Dr. Mandy McLaughlinSocial—1h⊘Not fired———Nov 26, 2025Nov 30, 2025
20927165Loyalty points not postingClosedNormalLayla Rau—Yazmin JastEmail
gift-card
1h●Responded4/5——Nov 26, 2025Nov 30, 2025
20317094Cancel order requestClosedNormalRose Ruecker—Mr. Lonie HudsonEmail
viployaltysamples
23h●Responded4/5——Nov 23, 2025Nov 30, 2025
36644489Restock alert for backorderClosedLowAnthony Streich—Tommy KuvalisEmail
shade-match
2d 23h○Sent, no reply———Nov 20, 2025Nov 30, 2025
47134044Shipping cost questionClosedNormalGayle HoweStudio ElevenOscar O'HaraChat
gift-cardloyaltyfragrance
4d 21h○Sent, no reply———Nov 23, 2025Nov 30, 2025
94359634Foundation match helpClosedNormalTriston Wuckert—Mr. Skyla TrantowEmail
bopis
1d 21h○Sent, no reply———Nov 25, 2025Nov 30, 2025
18698130App crashes at checkoutClosedLowAntonio Koss Sr.—Kaela FriesenChat—21h○Sent, no reply———Nov 24, 2025Nov 30, 2025
45354116Insider tier issueClosedLowDemetrius Koelpin—Eula McKenzieEmail
returnsfragrancewholesale
21h○Sent, no reply———Nov 28, 2025Nov 30, 2025
62158510Price match requestClosedNormalCristobal McKenzie—Julie HodkiewiczPhone—2d 17h●Responded9/11——Nov 21, 2025Nov 30, 2025
89674144Restock alert for backorderClosedNormalErnie West—Eula McKenzieEmail—1d 17h●Responded9/11——Nov 24, 2025Nov 30, 2025
50870253Gift card balance questionClosedNormalMs. Derick Bergstrom—Miss Amber Hintz Sr.Email
bopis
1d 16h○Sent, no reply———Nov 21, 2025Nov 30, 2025
56870860Question about product ingredientsClosedNormalAric Johnston—Oscar O'HaraEmail
shade-matchappreturns
16h●Responded4/5——Nov 25, 2025Nov 30, 2025
36356305Loyalty points not postingClosedLowOdie Becker—Chaz RennerChat—15h○Sent, no reply———Nov 25, 2025Nov 30, 2025
84683102Wrong shade sentClosedHighBrittany Tromp—Kip Schroeder IVEmail—12h○Sent, no reply———Nov 23, 2025Nov 30, 2025
13203468Missing samples in orderClosedNormalRick Sawayn—Steve O'ConnerChat
refundshipping
2d 12h○Sent, no reply———Nov 20, 2025Nov 30, 2025
21060986Store experience feedbackClosedHighMs. Dallin Schmitt—Darryl JacobiEmail
gift-cardfragrance
1d 11h○Sent, no reply———Nov 25, 2025Nov 30, 2025
70601986Foundation match helpClosedHighMiss Nellie Kessler—Eula McKenzieChat
returnsinfluencerloyalty
10h⊘Not fired———Nov 26, 2025Nov 30, 2025
87517386Klarna / Afterpay split issueClosedNormalMaureen Schoen—Tommy KuvalisChat
influencer
1d 9h○Sent, no reply———Nov 26, 2025Nov 29, 2025
68067058App login problemClosedLowShakira Kiehn—Amely PacochaEmail
damaged
7h○Sent, no reply———Nov 24, 2025Nov 29, 2025
22824544Cancel order requestClosedNormalKarla Conroy—Lily RaynorEmail
bopis
6h○Sent, no reply———Nov 25, 2025Nov 29, 2025
00215418Gift card balance questionClosedNormalVerona O'Connell—Julie HodkiewiczSocial
samplesgift-cardbopis
6h⊘Not fired———Nov 28, 2025Nov 29, 2025
65257983Store experience feedbackClosedHighFreda Koepp—Dr. Mandy McLaughlinEmail—6h○Sent, no reply———Nov 24, 2025Nov 29, 2025
73841132Order arrived damagedClosedUrgentAmya Lakin—Katrina JohnsPhone—1d 6h●Responded4/5——Nov 27, 2025Nov 29, 2025
28541974Question about product ingredientsClosedNormalJulian Koss—Eula McKenzieEmail
shade-matchdamaged
6h○Sent, no reply———Nov 24, 2025Nov 29, 2025
12873391Address change after shippingClosedNormalLacy Schuppe—Miss Amber Hintz Sr.Email
wholesale
5h●Responded4/5——Nov 28, 2025Nov 29, 2025
50416565Cancel subscription / Auto-replenishClosedNormalLesley Rowe Sr.—Julie HodkiewiczEmail
shade-matchrefund
5h○Sent, no reply———Nov 28, 2025Nov 29, 2025
43755022Gift card balance questionClosedLowRachel Reinger—Miss Amber Hintz Sr.Phone
fragranceshipping
5h●Responded5/5——Nov 28, 2025Nov 29, 2025
19515144Where is my order?ClosedNormalNannie Fay DDS—Tommy KuvalisChat
loyaltyfragrancebopis
5h○Sent, no reply———Nov 25, 2025Nov 29, 2025
54178884Cancel subscription / Auto-replenishClosedHighCitlalli Welch I—Darryl JacobiEmail
influencerwholesalereturns
4h○Sent, no reply———Nov 25, 2025Nov 29, 2025
35203804Item authenticity concernClosedNormalEverette Bosco—Steve O'ConnerChat
app
4h●Responded5/5——Nov 28, 2025Nov 29, 2025
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