External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 92443251 | Influencer code not working | Closed | Normal | — | gift-card | 5h | ●Responded | 5/5 | — | — | Nov 19, 2025 | Nov 21, 2025 | |||
| 85245866 | Allergic reaction concern | Closed | Normal | — | bopisgift-card | 1d 5h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 21, 2025 | |||
| 75990019 | Influencer code not working | Closed | Normal | — | gift-cardshade-matchbopis | 5h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 21, 2025 | |||
| 91606734 | Wholesale order question | Closed | Normal | — | Phone | fragrancerefund | 5h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 21, 2025 | ||
| 32408660 | Loyalty points not posting | Closed | Low | — | returnsloyaltyshipping | 5h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 21, 2025 | |||
| 75704494 | Item authenticity concern | Closed | Normal | — | — | 5h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 21, 2025 | |||
| 61005703 | Restock alert for backorder | Closed | High | — | Phone | damagedgift-cardinfluencer | 2d 4h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 21, 2025 | ||
| 12076128 | Question about product ingredients | Closed | Normal | — | shippingwholesale | 4h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 21, 2025 | |||
| 10117994 | Pro discount enrollment | Closed | Low | — | samplesshippingrefund | 4h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 21, 2025 | |||
| 24210089 | Missing items in shipment | Closed | High | — | Chat | samples | 4h | ●Responded | 10/11 | — | — | Nov 18, 2025 | Nov 21, 2025 | ||
| 56969765 | Cancel subscription / Auto-replenish | Closed | High | — | influencer | 4h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 21, 2025 | |||
| 95444085 | Store experience feedback | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 21, 2025 | |||
| 34631379 | Address change after shipping | Closed | Normal | — | Phone | bopisdamaged | 3h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 21, 2025 | ||
| 42531023 | Restock alert for backorder | Closed | Normal | — | shade-matchsamples | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | |||
| 02759527 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | vipshade-match | 3h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 21, 2025 | ||
| 93688107 | App crashes at checkout | Closed | Normal | — | Chat | samplesgift-cardwholesale | 3h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 21, 2025 | ||
| 95110071 | Where is my order? | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | ||
| 08066221 | Store experience feedback | Closed | Normal | — | Chat | gift-cardreturnsshade-match | 2h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 21, 2025 | ||
| 17369550 | Restock alert for backorder | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 21, 2025 | |||
| 62220424 | Store experience feedback | Closed | High | — | loyaltyshipping | 2h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | |||
| 68368832 | App login problem | Closed | Normal | — | Chat | returns | 1h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | ||
| 24493863 | Restock alert for backorder | Closed | Normal | — | returnsrefund | 1h | ●Responded | 5/5 | — | — | Nov 19, 2025 | Nov 21, 2025 | |||
| 59584214 | App login problem | Closed | Normal | — | Chat | vipgift-cardwholesale | 2d | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 21, 2025 | ||
| 72788519 | Klarna / Afterpay split issue | Closed | Normal | — | Phone | shippingshade-match | 23h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | ||
| 97568785 | Restock alert for backorder | Closed | High | — | Phone | — | 1d 22h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 21, 2025 | ||
| 00138471 | Pro discount enrollment | Closed | Urgent | — | — | 2d 20h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 21, 2025 | |||
| 81877994 | Wrong shade sent | Closed | Low | — | returnswholesale | 19h | ⊘Not fired | — | — | — | Nov 17, 2025 | Nov 21, 2025 | |||
| 52365429 | Refund not received | Closed | Normal | Pacific Beauty Distributors | Chat | shade-matchloyalty | 17h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | ||
| 02388089 | Birthday gift not received | Closed | High | — | conversation-mockup | 17h | ●Responded | 2/5 | 84 | Nov 17, 2025 | Nov 21, 2025 | ||||
| 28503059 | App crashes at checkout | Closed | Low | — | Social | fragrancesamplesshade-match | 16h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 21, 2025 | ||
| 52667946 | Shipping cost question | Closed | High | — | Chat | returnsfragranceapp | 13h | ⊘Not fired | — | — | — | Nov 17, 2025 | Nov 21, 2025 | ||
| 11179040 | Where is my order? | Closed | Low | — | wholesaleshipping | 13h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | |||
| 96063298 | Klarna / Afterpay split issue | Closed | Normal | — | — | 10h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 21, 2025 | |||
| 78187110 | Refund not received | Closed | High | — | Chat | influencerrefund | 9h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 20, 2025 | ||
| 47614766 | Address change after shipping | Closed | Normal | — | appfragrance | 2d 8h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 20, 2025 | |||
| 20091758 | Return after 30-day window | Closed | High | — | Chat | shippingrefund | 1d 8h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 20, 2025 | ||
| 64260324 | BOPIS order cancelled at store | Closed | Low | — | bopisvip | 2d 7h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 20, 2025 | |||
| 86459357 | Foundation match help | Closed | Low | — | shade-matchdamagedvip | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 20, 2025 | |||
| 62658753 | Birthday gift not received | Closed | High | — | — | 6h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 20, 2025 | |||
| 73189374 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | — | 6h | ⊘Not fired | — | — | — | Nov 19, 2025 | Nov 20, 2025 | ||
| 51155435 | BOPIS order cancelled at store | Closed | Low | — | Chat | wholesalesamplesreturns | 6h | ●Responded | 4/5 | — | — | Nov 15, 2025 | Nov 20, 2025 | ||
| 90232164 | Pro discount enrollment | Closed | Normal | — | refund | 6h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 20, 2025 | |||
| 90557727 | Loyalty points not posting | Closed | Low | — | refundreturnsloyalty | 5h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 20, 2025 | |||
| 93582680 | Question about product ingredients | Closed | Normal | — | fragrancegift-cardwholesale | 5h | ●Responded | 4/5 | — | — | Nov 18, 2025 | Nov 20, 2025 | |||
| 67560939 | Gift card balance question | Closed | Normal | — | Chat | — | 4h | ●Responded | 5/5 | — | — | Nov 18, 2025 | Nov 20, 2025 | ||
| 31443515 | Loyalty points not posting | Closed | Normal | — | returns | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 20, 2025 | |||
| 05549464 | App login problem | Closed | Normal | — | Chat | — | 4h | ⊘Not fired | — | — | — | Nov 17, 2025 | Nov 20, 2025 | ||
| 21706820 | Cancel order request | Closed | Normal | — | shipping | 4h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 20, 2025 | |||
| 83384230 | App login problem | Closed | Normal | — | fragrancegift-card | 4h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 20, 2025 | |||
| 29754764 | Where is my order? | Closed | High | — | samples | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 20, 2025 |