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Closed
92443251Influencer code not workingClosedNormalMarvin Collier—Eula McKenzieEmail
gift-card
5h●Responded5/5——Nov 19, 2025Nov 21, 2025
85245866Allergic reaction concernClosedNormalDora Mills-Koepp—Dr. Mandy McLaughlinEmail
bopisgift-card
1d 5h○Sent, no reply———Nov 18, 2025Nov 21, 2025
75990019Influencer code not workingClosedNormalEugene Spencer—Garth DooleyEmail
gift-cardshade-matchbopis
5h○Sent, no reply———Nov 17, 2025Nov 21, 2025
91606734Wholesale order questionClosedNormalEllen Bauch PhD—Dr. Mandy McLaughlinPhone
fragrancerefund
5h○Sent, no reply———Nov 20, 2025Nov 21, 2025
32408660Loyalty points not postingClosedLowMike Lind—Kaela FriesenEmail
returnsloyaltyshipping
5h○Sent, no reply———Nov 19, 2025Nov 21, 2025
75704494Item authenticity concernClosedNormalJon Walter—Eula McKenzieEmail—5h⊘Not fired———Nov 18, 2025Nov 21, 2025
61005703Restock alert for backorderClosedHighAric Ratke—Miss Amber Hintz Sr.Phone
damagedgift-cardinfluencer
2d 4h⊘Not fired———Nov 14, 2025Nov 21, 2025
12076128Question about product ingredientsClosedNormalFrederick Kling—Mr. Eliza Gerhold IVEmail
shippingwholesale
4h○Sent, no reply———Nov 18, 2025Nov 21, 2025
10117994Pro discount enrollmentClosedLowRetha Boyer Jr.—Mr. Lonie HudsonEmail
samplesshippingrefund
4h⊘Not fired———Nov 20, 2025Nov 21, 2025
24210089Missing items in shipmentClosedHighJon Walter—Jacklyn DareChat
samples
4h●Responded10/11——Nov 18, 2025Nov 21, 2025
56969765Cancel subscription / Auto-replenishClosedHighMr. Lauretta Gulgowski Jr.—Vilma GusikowskiEmail
influencer
4h○Sent, no reply———Nov 18, 2025Nov 21, 2025
95444085Store experience feedbackClosedNormalTyrone Jacobi DVM—Tommy KuvalisEmail—4h○Sent, no reply———Nov 17, 2025Nov 21, 2025
34631379Address change after shippingClosedNormalJasmine Langworth—Miss Amber Hintz Sr.Phone
bopisdamaged
3h○Sent, no reply———Nov 17, 2025Nov 21, 2025
42531023Restock alert for backorderClosedNormalPatty Pfannerstill II—Mr. Eliza Gerhold IVEmail
shade-matchsamples
3h○Sent, no reply———Nov 14, 2025Nov 21, 2025
02759527Cancel subscription / Auto-replenishClosedLowAlphonso Ullrich—Dr. Mandy McLaughlinChat
vipshade-match
3h⊘Not fired———Nov 18, 2025Nov 21, 2025
93688107App crashes at checkoutClosedNormalZella Moen—Faith HilllChat
samplesgift-cardwholesale
3h○Sent, no reply———Nov 18, 2025Nov 21, 2025
95110071Where is my order?ClosedNormalLavada Blick PhD—Miss Amber Hintz Sr.Chat—3h○Sent, no reply———Nov 14, 2025Nov 21, 2025
08066221Store experience feedbackClosedNormalDr. Clayton Reinger—Eula McKenzieChat
gift-cardreturnsshade-match
2h○Sent, no reply———Nov 20, 2025Nov 21, 2025
17369550Restock alert for backorderClosedNormalTanner Kautzer—Dr. Mandy McLaughlinEmail—2h○Sent, no reply———Nov 20, 2025Nov 21, 2025
62220424Store experience feedbackClosedHighTriston Wuckert—Lily RaynorEmail
loyaltyshipping
2h○Sent, no reply———Nov 14, 2025Nov 21, 2025
68368832App login problemClosedNormalMildred Cronin—Steve O'ConnerChat
returns
1h○Sent, no reply———Nov 14, 2025Nov 21, 2025
24493863Restock alert for backorderClosedNormalJason Kuhlman—Steve O'ConnerEmail
returnsrefund
1h●Responded5/5——Nov 19, 2025Nov 21, 2025
59584214App login problemClosedNormalQuinn Willms—Leonard Waters-HowellChat
vipgift-cardwholesale
2d○Sent, no reply———Nov 17, 2025Nov 21, 2025
72788519Klarna / Afterpay split issueClosedNormalJett Wolff—Tommy KuvalisPhone
shippingshade-match
23h○Sent, no reply———Nov 14, 2025Nov 21, 2025
97568785Restock alert for backorderClosedHighEmiliano Wiegand—Amely PacochaPhone—1d 22h○Sent, no reply———Nov 17, 2025Nov 21, 2025
00138471Pro discount enrollmentClosedUrgentBen Schimmel—Amely PacochaEmail—2d 20h○Sent, no reply———Nov 11, 2025Nov 21, 2025
81877994Wrong shade sentClosedLowMiss Nettie Muller—Leonard Waters-HowellEmail
returnswholesale
19h⊘Not fired———Nov 17, 2025Nov 21, 2025
52365429Refund not receivedClosedNormalCassidy MedhurstPacific Beauty DistributorsMr. Eliza Gerhold IVChat
shade-matchloyalty
17h○Sent, no reply———Nov 14, 2025Nov 21, 2025
02388089Birthday gift not receivedClosedHighReed Parker—Dr. Mandy McLaughlinEmail
conversation-mockup
17h●Responded2/584Nov 17, 2025Nov 21, 2025
28503059App crashes at checkoutClosedLowCasandra Schiller—Kip Schroeder IVSocial
fragrancesamplesshade-match
16h⊘Not fired———Nov 14, 2025Nov 21, 2025
52667946Shipping cost questionClosedHighMr. Luke Lakin—Miss Amber Hintz Sr.Chat
returnsfragranceapp
13h⊘Not fired———Nov 17, 2025Nov 21, 2025
11179040Where is my order?ClosedLowSophia Hintz—Kaela FriesenEmail
wholesaleshipping
13h○Sent, no reply———Nov 14, 2025Nov 21, 2025
96063298Klarna / Afterpay split issueClosedNormalGolda Bosco—Steve O'ConnerEmail—10h○Sent, no reply———Nov 14, 2025Nov 21, 2025
78187110Refund not receivedClosedHighDashawn Hintz—Amely PacochaChat
influencerrefund
9h○Sent, no reply———Nov 14, 2025Nov 20, 2025
47614766Address change after shippingClosedNormalMr. Giovani Kuhn—Ignatius CummerataEmail
appfragrance
2d 8h●Responded4/5——Nov 11, 2025Nov 20, 2025
20091758Return after 30-day windowClosedHighMr. Magdalena Reynolds—Leonard Waters-HowellChat
shippingrefund
1d 8h⊘Not fired———Nov 14, 2025Nov 20, 2025
64260324BOPIS order cancelled at storeClosedLowTitus King IV—Katrina JohnsEmail
bopisvip
2d 7h○Sent, no reply———Nov 15, 2025Nov 20, 2025
86459357Foundation match helpClosedLowJason Kuhlman—Faith HilllEmail
shade-matchdamagedvip
6h○Sent, no reply———Nov 14, 2025Nov 20, 2025
62658753Birthday gift not receivedClosedHighJoe Denesik—Tommy KuvalisEmail—6h○Sent, no reply———Nov 15, 2025Nov 20, 2025
73189374Cancel subscription / Auto-replenishClosedLowDr. Travis Koepp—Mr. Eliza Gerhold IVChat—6h⊘Not fired———Nov 19, 2025Nov 20, 2025
51155435BOPIS order cancelled at storeClosedLowEllie Kuhn—Darryl JacobiChat
wholesalesamplesreturns
6h●Responded4/5——Nov 15, 2025Nov 20, 2025
90232164Pro discount enrollmentClosedNormalVernice Macejkovic—Faith HilllEmail
refund
6h○Sent, no reply———Nov 13, 2025Nov 20, 2025
90557727Loyalty points not postingClosedLowEbony Bosco—Vilma GusikowskiEmail
refundreturnsloyalty
5h○Sent, no reply———Nov 14, 2025Nov 20, 2025
93582680Question about product ingredientsClosedNormalKristian Shanahan—Miss Amber Hintz Sr.Email
fragrancegift-cardwholesale
5h●Responded4/5——Nov 18, 2025Nov 20, 2025
67560939Gift card balance questionClosedNormalMamie Wehner—Mr. Skyla TrantowChat—4h●Responded5/5——Nov 18, 2025Nov 20, 2025
31443515Loyalty points not postingClosedNormalCathy Osinski—Leonard Waters-HowellEmail
returns
4h○Sent, no reply———Nov 13, 2025Nov 20, 2025
05549464App login problemClosedNormalTyrone Jacobi DVM—Faith HilllChat—4h⊘Not fired———Nov 17, 2025Nov 20, 2025
21706820Cancel order requestClosedNormalMargie Quigley-Boehm—Eula McKenzieEmail
shipping
4h⊘Not fired———Nov 18, 2025Nov 20, 2025
83384230App login problemClosedNormalMs. Patsy Jenkins-Kautzer—Kaela FriesenEmail
fragrancegift-card
4h○Sent, no reply———Nov 19, 2025Nov 20, 2025
29754764Where is my order?ClosedHighDr. Mariela Champlin—Ignatius CummerataEmail
samples
4h○Sent, no reply———Nov 13, 2025Nov 20, 2025
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