TicketsAll tickets
Showing 13,351 - 13,400 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 24694241 | Loyalty points not posting | Solved | Low |  Ron Sawayn | Highland Apothecary Co |  Julie Hodkiewicz | refundgift-card | 1d 11h | ●Responded | 9/11 | — | — | Feb 28, 2026 | - | |
| 12906994 | Foundation match help | Pending | High |  Clair Buckridge | — |  Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Nov 1, 2025 | - |
| 86074947 | Price match request | Solved | Normal |  Carlos Beer | — |  Mr. Eliza Gerhold IV | loyaltyinfluencer | 12h | ●Responded | 5/5 | — | — | Jan 31, 2026 | - | |
| 14840111 | Lost package follow-up | Solved | Normal |  Ms. Malvina Cruickshank-Schmidt | — | Julie Hodkiewicz | vip | 5h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 81594868 | Wholesale order question | Solved | High |  Miss Dino Hodkiewicz | — |  Garth Dooley | Phone | loyaltydamagedrefund | 5h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - |
| 89315904 | Question about product ingredients | Solved | Low |  Berneice Heller | — |  Darryl Jacobi | Chat | wholesale | 1h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - |
| 79539703 | Cancel order request | Pending | Normal |  Shelia Jakubowski | — |  Tommy Kuvalis | influencer | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 63063468 | Restock alert for backorder | Solved | Normal |  Ms. Ella Kozey Sr. | — |  Katrina Johns | Chat | appinfluencergift-card | 4h | ●Responded | 9/11 | — | — | Aug 22, 2025 | - |
| 62168523 | Item authenticity concern | Solved | High |  Wendell Dickens | — | Mr. Eliza Gerhold IV | Chat | influencerbopisdamaged | 6h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - |
| 59141580 | Discount code not working | Pending | Normal |  Ben McDermott | — |  Chaz Renner | Social | shippingvipdamaged | - | —Skipped | — | — | — | Mar 16, 2026 | - |
| 69931929 | Cancel subscription / Auto-replenish | Solved | Urgent |  Leann Mante II | — |  Steve O'Conner | fragrancegift-cardrefund | 4d 14h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 37527791 | BOPIS pickup not ready | Pending | Normal |  Mohamed O'Keefe | — |  Faith Hilll | Chat | — | - | —Skipped | — | — | — | Dec 11, 2025 | - |
| 50997350 | Klarna / Afterpay split issue | Solved | Normal |  Frederick Reynolds | — | Mr. Eliza Gerhold IV | — | 2d 6h | ●Responded | 1/5 | — | — | Jul 7, 2025 | - | |
| 63847848 | Insider tier issue | Open | Normal |  Joshua Douglas | — | Mr. Eliza Gerhold IV | damagedinfluencerwholesale | - | —Skipped | — | — | — | Jul 29, 2025 | - | |
| 71600853 | Store experience feedback | Solved | Normal |  Ardella Dicki | — | Katrina Johns | Chat | refundshippingsamples | 14h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 51588027 | Item authenticity concern | Solved | Normal |  Lizzie Wisoky | — |  Dr. Mandy McLaughlin | Chat | influencer | 1d 22h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 64542278 | Store experience feedback | Pending | Normal |  Haskell Dietrich | — | Garth Dooley | gift-cardinfluencervip | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 46399290 | Order arrived damaged | Solved | Normal |  Rogelio Koch | — |  Eula McKenzie | Chat | app | 1d 4h | ●Responded | 3/5 | — | — | Jun 5, 2025 | - |
| 53603515 | Order arrived damaged | Pending | Normal |  Miss Jeannette Jenkins | — | Dr. Mandy McLaughlin | samplesrefund | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 25113719 | Klarna / Afterpay split issue | Solved | Low |  Mr. Javier Rolfson | — |  Oscar O'Hara | gift-cardrefund | 4h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 10539384 | Foundation match help | Solved | Normal |  Mr. Ronald Fahey | Atlas Hospitality |  Mr. Cade Senger | Chat | bopisapp | 2d 19h | ○Sent, no reply | — | — | — | May 4, 2026 | - |
| 93838525 | Cancel subscription / Auto-replenish | Open | High |  Miss Tammy Hahn | — | Julie Hodkiewicz | loyaltyinfluencergift-card | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 01292279 | Foundation match help | Solved | Low |  Marvin Collier | — | Dr. Mandy McLaughlin | damagedgift-cardinfluencer | 10h | ●Responded | 2/5 | — | — | Apr 23, 2026 | - | |
| 00664950 | Allergic reaction concern | Pending | High |  Brad Littel | — | Katrina Johns | Chat | fragrance | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 38220584 | Discount code not working | Pending | Urgent |  Nina Ortiz | — |  Leonard Waters-Howell | shade-matchshippingdamaged | - | —Skipped | — | — | — | Nov 8, 2025 | - | |
| 85707156 | Order arrived damaged | Solved | Normal |  Giovanny Stroman | — | Darryl Jacobi | gift-cardwholesaledamaged | 1d 11h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 03254566 | Birthday gift not received | Solved | Normal |  Deondre Rosenbaum | — | Faith Hilll | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - |
| 90357115 | Loyalty points not posting | Solved | Normal |  Santos Douglas | — | Mr. Cade Senger | Chat | fragrancereturns | 4d 19h | ●Responded | 2/5 | — | — | Jan 19, 2026 | - |
| 48069804 | Order arrived damaged | Solved | High |  Haleigh Kling | — | Tommy Kuvalis | Chat | shade-matchrefund | 4h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - |
| 82273525 | BOPIS order cancelled at store | Solved | Low | Leann Mante II | — | Oscar O'Hara | Chat | shippingshade-matchsamples | 21h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - |
| 47287269 | Refund not received | Open | High |  Arnulfo Medhurst | — | Steve O'Conner | Chat | loyaltyreturns | - | —Skipped | — | — | — | Mar 11, 2026 | - |
| 62626549 | Klarna / Afterpay split issue | Solved | Normal |  Theodore Jones | Aurora Hotels Group |  Mr. Skyla Trantow | gift-cardfragrance | 4h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 25662523 | Address change after shipping | Solved | Normal |  Rolando Haag | — | Mr. Lonie Hudson | — | 5h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 61246157 | Wholesale order question | Solved | Normal |  Timothy Corkery | — | Garth Dooley | — | 2h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 09476419 | Missing samples in order | Solved | Normal |  Alisa Ward | — | Eula McKenzie | Chat | gift-cardbopis | 1h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |
| 12750643 | Refund not received | Solved | Normal |  Elsa Boyle | — |  Yazmin Jast | bopis | 1h | ●Responded | 4/5 | — | — | Apr 23, 2026 | - | |
| 97132854 | Shipping cost question | Solved | Low |  Mr. Jerry Murazik | — | Mr. Cade Senger | Chat | — | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - |
| 28892583 | BOPIS pickup not ready | Solved | Normal |  Audie Windler | — | Garth Dooley | Chat | samples | 5h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 15326561 | Loyalty points not posting | Solved | Normal |  Yasmeen Schuster II | — |  Kaela Friesen | gift-cardapprefund | 15h | ●Responded | 4/5 | — | — | Jul 28, 2025 | - | |
| 32102769 | Discount code not working | Solved | Normal |  Annabel Nicolas DDS | — | Mr. Cade Senger | Chat | app | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 37073707 | Restock alert for backorder | Pending | Low |  Robyn Price | — | Katrina Johns | Chat | damaged | - | —Skipped | — | — | — | Nov 3, 2025 | - |
| 44080700 | Wrong shade sent | Solved | Normal |  Lesley Rowe Sr. | — | Garth Dooley | Chat | damagedbopisloyalty | 3h | ●Responded | 5/5 | — | — | Dec 28, 2025 | - |
| 81596762 | Order arrived damaged | Pending | High |  Delbert Morar DVM | — | Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 94470578 | Wholesale order question | Pending | Low |  Natalie Stehr | — | Garth Dooley | Chat | damagedvip | - | —Skipped | — | — | — | May 7, 2026 | - |
| 54788733 | Discount code not working | Solved | Low |  Mary Renner | — | Garth Dooley | Chat | — | 9h | ○Sent, no reply | — | — | — | Oct 13, 2025 | - |
| 95507715 | Lost package follow-up | Solved | High |  Mr. Lynn Bruen | — | Eula McKenzie | damagedsamplesfragrance | 1h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 98386392 | Address change after shipping | Solved | High |  Hayley Runolfsdottir | — | Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 04033521 | Allergic reaction concern | Solved | Normal |  Mr. Idella Schoen | — | Tommy Kuvalis | fragrancereturnsapp | 5h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 16368540 | Return after 30-day window | Solved | Normal |  Rhett Ondricka DDS | — |  Lily Raynor | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 8, 2025 | - |
| 39162918 | Influencer code not working | Pending | Normal |  Zella Moen | — | Mr. Cade Senger | app | - | —Skipped | — | — | — | Jan 1, 2026 | - |