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72826294Insider tier issueSolvedLowNeil Pfeffer—Dr. Mandy McLaughlinEmail
bopis
7h○Sent, no reply———Aug 25, 2025-
85564231App crashes at checkoutSolvedNormalMr. Elvie Block—Julie HodkiewiczEmail
app
5h⊘Not fired———Mar 17, 2026-
79146926Wrong shade sentSolvedLowAlfred Quigley—Kip Schroeder IVEmail
returnsvip
1h○Sent, no reply———Oct 7, 2025-
65734558Klarna / Afterpay split issueSolvedNormalFrancesca Stracke—Kaela FriesenChat
influencerbopisloyalty
3d●Responded4/5——May 23, 2025-
57527657Shipping cost questionSolvedUrgentEarnest Purdy—Dr. Mandy McLaughlinEmail
vipbopis
3d 4h○Sent, no reply———Apr 17, 2026-
78667088Price match requestSolvedNormalKhalid Kirlin—Mr. Cade SengerEmail—2d 12h○Sent, no reply———Aug 7, 2025-
78273344Gift card balance questionSolvedLowNorwood Crist DDS—Mr. Skyla TrantowEmail
bopisshade-matchsamples
3h⊘Not fired———Jun 24, 2025-
79529772Insider tier issueSolvedUrgentDoris Dickinson—Kaela FriesenEmail—6h⊘Not fired———Jul 21, 2025-
11551502Missing items in shipmentSolvedNormalLana Corwin—Vilma GusikowskiChat
shade-matchrefund
3h○Sent, no reply———Oct 31, 2025-
87057360Price match requestOpenNormalGlenn Little DVM—Leonard Waters-HowellChat
fragrancegift-card
-—Skipped———Oct 29, 2025-
18223573Discount code not workingOpenHighJohann West—Katrina JohnsEmail—-—Skipped———Feb 5, 2026-
06589057Insider tier issuePendingHighEd Ritchie—Steve O'ConnerEmail
shipping
-—Skipped———May 2, 2026-
47993771Shipping cost questionSolvedHighMiss Chance Watsica—Mr. Skyla TrantowEmail—6h⊘Not fired———Apr 28, 2026-
66226723App crashes at checkoutSolvedHighDaija Koss—Mr. Eliza Gerhold IVEmail
app
22h○Sent, no reply———Jun 19, 2025-
29461383Klarna / Afterpay split issueSolvedNormalMr. Johnathan Upton—Eula McKenzieEmail
vipinfluencer
5h○Sent, no reply———Jan 26, 2026-
00601067Wrong shade sentSolvedHighTed Swift—Steve O'ConnerEmail
damagedsamplesrefund
1d 21h●Responded4/5——Sep 13, 2025-
01826088Item authenticity concernSolvedLowGlenn Little DVM—Mr. Cade SengerEmail—15h○Sent, no reply———Jun 20, 2025-
29504062Discount code not workingSolvedHighHerman Walsh—Steve O'ConnerChat
appvipsamples
5h○Sent, no reply———Jun 12, 2025-
77524681Store experience feedbackPendingNormalJohanna Kuphal—Oscar O'HaraSocial—-—Skipped———Jul 21, 2025-
83116206Birthday gift not receivedPendingNormalReta Cole-Crist—Kip Schroeder IVChat
bopisgift-cardrefund
-—Skipped———Oct 3, 2025-
27910353Wrong shade sentSolvedNormalLatoya WatsicaSilver Lake StudiosMr. Skyla TrantowChat—4h⊘Not fired———Jun 11, 2025-
00884683Price match requestSolvedNormalLura Yost V—Mr. Skyla TrantowChat
fragrance
1h●Responded5/5——Mar 13, 2026-
79385188Store experience feedbackOpenNormalSherman Gleason—Jacklyn DareEmail
vip
-—Skipped———Oct 2, 2025-
20651715App crashes at checkoutSolvedNormalChyna Langworth—Mr. Skyla TrantowEmail
bopisinfluencerapp
2h●Responded5/5——Jul 24, 2025-
75213129Restock alert for backorderSolvedNormalReagan Erdman—Kip Schroeder IVChat
returns
3h○Sent, no reply———Jun 14, 2025-
25051478Refund not receivedSolvedNormalHallie Feest—Katrina JohnsChat
bopiswholesaleinfluencer
4h●Responded4/11——Sep 25, 2025-
52053162Price match requestSolvedNormalIsabel Flatley—Leonard Waters-HowellPhone
vip
18h○Sent, no reply———Jan 26, 2026-
23987922Foundation match helpSolvedLowLeopoldo Frami-Muller—Dr. Mandy McLaughlinChat—8h●Responded2/5——Mar 25, 2026-
49986062Allergic reaction concernPendingNormalMr. Idella Schoen—Miss Amber Hintz Sr.Email—-—Skipped———Jan 3, 2026-
64885851Order arrived damagedSolvedLowMaxine Kohler—Lily RaynorEmail—2d 20h○Sent, no reply———Jul 24, 2025-
36415183Wholesale order questionSolvedLowLudwig Cruickshank—Faith HilllChat
app
10h●Responded5/5——Apr 20, 2026-
36291694Shipping cost questionSolvedNormalTheodore JonesAurora Hotels GroupFaith HilllEmail—19h●Responded5/5——Jul 19, 2025-
37850249Influencer code not workingSolvedNormalMelinda Runolfsdottir—Faith HilllChat
loyaltysamplesshade-match
16h○Sent, no reply———Sep 12, 2025-
52764026Influencer code not workingSolvedNormalHester Larkin—Jacklyn DareChat
appwholesale
4h○Sent, no reply———Aug 2, 2025-
75186147Discount code not workingSolvedHighCaterina Wintheiser—Mr. Skyla TrantowChat—5d 3h○Sent, no reply———Dec 2, 2025-
53467845Lost package follow-upSolvedHighAlexis Schmidt—Leonard Waters-HowellChat
app
3h○Sent, no reply———Feb 21, 2026-
98975527Restock alert for backorderSolvedNormalToby Mosciski—Amely PacochaEmail
loyaltywholesale
12h○Sent, no reply———Jun 29, 2025-
97603240Missing items in shipmentSolvedNormalClaude Reinger-Beatty—Amely PacochaChat
samplesshade-matchapp
6h⊘Not fired———Mar 18, 2026-
31883379BOPIS pickup not readySolvedNormalKrista Franecki—Lily RaynorChat
refundinfluencershade-match
4h⊘Not fired———Jun 27, 2025-
04786477BOPIS order cancelled at storeSolvedNormalMarie Kshlerin—Vilma GusikowskiChat
influencerfragrancesamples
2h●Responded5/5——Jul 1, 2025-
77723026Insider tier issueSolvedNormalDarrel Bayer—Amely PacochaEmail
gift-cardbopisshipping
4h○Sent, no reply———Aug 19, 2025-
20197483Insider tier issueSolvedNormalRodney Walker—Katrina JohnsPhone
gift-cardreturnsapp
6h⊘Not fired———Apr 3, 2026-
15167994Lost package follow-upSolvedNormalDallas Fay—Yazmin JastEmail
loyaltywholesaleapp
3h●Responded5/5——Apr 3, 2026-
97819985Question about product ingredientsSolvedHighMiss Nellie Kessler—Faith HilllEmail
refundfragrancebopis
8h○Sent, no reply———Jan 6, 2026-
51656520Loyalty points not postingSolvedNormalReagan Erdman—Jacklyn DareSocial—12h⊘Not fired———Jan 14, 2026-
76747651Lost package follow-upSolvedNormalMr. Marquis Hermann—Mr. Cade SengerChat
vipgift-card
19h○Sent, no reply———Mar 27, 2026-
00011325Influencer code not workingSolvedHighFreddie Huel-Leffler—Yazmin JastEmail
fragranceshade-matchwholesale
5h○Sent, no reply———Apr 23, 2026-
66597671Klarna / Afterpay split issuePendingNormalMyah Barrows—Faith HilllEmail—-—Skipped———Oct 10, 2025-
93961352Loyalty points not postingOpenHighNorberto Kertzmann—Ignatius CummerataEmail
shade-matchshippinginfluencer
-—Skipped———Feb 9, 2026-
69755633BOPIS order cancelled at storeSolvedNormalJasmine Langworth—Mr. Skyla TrantowSocial
loyaltyappshipping
1d 21h⊘Not fired———May 23, 2025-
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