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Showing 18,101 - 18,150 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 98506021 | BOPIS pickup not ready | Open | Normal |  Marshall O'Connell | — |  Chaz Renner | wholesalefragrance | - | —Skipped | — | — | — | Sep 22, 2025 | - | |
| 07136698 | Missing samples in order | Solved | High |  Ayana Hane | — |  Darryl Jacobi | fragranceappgift-card | 2h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 01272932 | Missing samples in order | Solved | Normal |  Camden Lesch | — |  Ignatius Cummerata | Chat | vip | 21h | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 65226572 | Influencer code not working | Open | Normal |  Rufus Steuber | — |  Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 11914979 | Pro discount enrollment | Pending | Normal |  Dr. Markus Thompson | — |  Oscar O'Hara | fragranceinfluencershipping | - | —Skipped | — | — | — | May 22, 2025 | - | |
| 75517305 | Wholesale order question | Solved | Normal |  Davin Schaden | Modern Mercantile |  Katrina Johns | appshade-matchshipping | 6h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 89383453 | Cancel order request | Solved | Normal |  Alexie Hansen | — |  Jacklyn Dare | influencerfragrance | 6h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 55558016 | Wholesale order question | Solved | Normal |  Mack Osinski | — | Darryl Jacobi | shade-matchrefundgift-card | 6h | ○Sent, no reply | — | — | — | May 25, 2025 | - | |
| 04848064 | Discount code not working | Solved | Normal |  Rodolfo Weber | — |  Kaela Friesen | — | 6h | ●Responded | 3/5 | — | — | Nov 4, 2025 | - | |
| 54153044 | Restock alert for backorder | Solved | Normal |  Miss Chance Watsica | — |  Julie Hodkiewicz | returnsappsamples | 15h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 74729210 | Refund not received | Solved | Urgent |  Liza Kozey | — |  Dr. Mandy McLaughlin | — | 3h | ●Responded | 4/11 | — | — | Feb 28, 2026 | - | |
| 38212999 | BOPIS pickup not ready | Solved | Normal |  Rossie Gutkowski | — |  Steve O'Conner | fragrance | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 15470900 | Pro discount enrollment | Solved | Low |  James Schmidt | — | Darryl Jacobi | Chat | — | 4h | ●Responded | 2/5 | — | — | Mar 18, 2026 | - |
| 30010563 | Order arrived damaged | Pending | Normal |  Henrietta Gleason | — | Steve O'Conner | app | - | —Skipped | — | — | — | Feb 24, 2026 | - | |
| 07076576 | App crashes at checkout | Pending | High |  Rhea Klein | — |  Eula McKenzie | Chat | samplesrefund | - | —Skipped | — | — | — | Jul 26, 2025 | - |
| 63934557 | Missing items in shipment | Pending | Normal |  Toby Bruen | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 41510600 | Gift card balance question | Solved | High |  Catherine Walter | — | Ignatius Cummerata | — | 11h | ●Responded | 10/11 | — | — | Jul 16, 2025 | - | |
| 91779925 | Missing samples in order | Solved | Normal |  Dr. Hermann Ferry | Marquee Events | Chaz Renner | — | 8h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - | |
| 13482618 | Missing items in shipment | Pending | Low |  Gary Berge | — |  Tommy Kuvalis | influencerfragrance | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 21390546 | Discount code not working | Solved | High |  Phyllis Emard II | — | Oscar O'Hara | gift-card | 1d 10h | ●Responded | 1/11 | — | — | Jul 30, 2025 | - | |
| 70021727 | Lost package follow-up | Solved | Urgent |  Webster Gerhold | — | Mr. Skyla Trantow | damagedwholesale | 2d 12h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 11205327 | Loyalty points not posting | Solved | Normal |  Haskell Barrows | — | Steve O'Conner | — | 13h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 02419088 | Refund not received | Solved | Normal |  Milton Welch | — |  Mr. Lonie Hudson | fragrance | 2h | ●Responded | 5/5 | — | — | Oct 11, 2025 | - | |
| 61677501 | Item authenticity concern | Solved | High |  Juana Keeling | — | Kaela Friesen | Social | shippingreturnssamples | 8h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 28065106 | Influencer code not working | Solved | Normal |  Eloy Glover | — |  Yazmin Jast | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - |
| 14347319 | Refund not received | Solved | Normal |  Billie Okuneva | — |  Amely Pacocha | — | 3d 10h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 77442498 | Missing items in shipment | Solved | Low |  Eldridge Feeney | — | Katrina Johns | Chat | — | 1d 15h | ●Responded | 9/11 | — | — | Aug 29, 2025 | - |
| 50852138 | Item authenticity concern | Solved | Normal |  Willard Torphy PhD | — | Amely Pacocha | Chat | fragranceapp | 23h | ●Responded | 4/5 | — | — | May 6, 2026 | - |
| 96650764 | Price match request | Solved | High |  Tanner Kautzer | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 55432017 | Discount code not working | Solved | High |  Lacy Schuppe | — | Steve O'Conner | samplesbopisshipping | 2h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - | |
| 03169188 | Influencer code not working | Pending | High |  Marvin Collier | — |  Mr. Eliza Gerhold IV | wholesale | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 21455708 | Loyalty points not posting | Pending | Normal |  Nathaniel McClure | — | Mr. Skyla Trantow | loyalty | - | —Skipped | — | — | — | Aug 15, 2025 | - | |
| 06213931 | Order arrived damaged | Solved | Normal |  Loyal Jerde | — |  Kip Schroeder IV | — | 3h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 50951708 | Klarna / Afterpay split issue | Solved | Normal |  Katherine Conn | — |  Lily Raynor | influencerwholesale | 1h | ●Responded | 4/5 | — | — | Oct 5, 2025 | - | |
| 04838769 | Missing samples in order | Solved | Normal |  Bryant Champlin | — | Katrina Johns | — | 14h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 12425118 | Pro discount enrollment | Solved | Normal |  Tamia Hills | — | Eula McKenzie | vipsamples | 23h | ⊘Not fired | — | — | — | Nov 29, 2025 | - | |
| 24973846 | Influencer code not working | Solved | Low |  Abraham Veum | — | Mr. Lonie Hudson | Phone | influencergift-cardsamples | 11h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - |
| 43014616 | Restock alert for backorder | Solved | Normal |  Nina Ortiz | — | Jacklyn Dare | Chat | bopis | 1d 3h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 02773131 | Item authenticity concern | Solved | Normal |  Ronald Connelly | — |  Garth Dooley | — | 14h | ●Responded | 4/5 | — | — | May 21, 2026 | - | |
| 30240847 | Missing samples in order | Solved | Normal |  Rosendo Shanahan | — | Katrina Johns | loyaltyrefund | 1h | ●Responded | 5/5 | — | — | Oct 18, 2025 | - | |
| 40906508 | Klarna / Afterpay split issue | Solved | Low |  Joel Runolfsdottir | — | Tommy Kuvalis | vip | 6h | ●Responded | 10/11 | — | — | Oct 29, 2025 | - | |
| 26610126 | Influencer code not working | Solved | High |  Nikolas Terry | — | Lily Raynor | Chat | — | 7d 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 23985417 | Return after 30-day window | Solved | Low |  Dr. George Cummings | — | Kip Schroeder IV | Chat | — | 2h | ○Sent, no reply | — | — | — | May 22, 2025 | - |
| 56107014 | Shipping cost question | Solved | Low |  Emerald Hoeger | — | Darryl Jacobi | Phone | loyalty | 4h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 91709161 | Shipping cost question | Solved | Normal |  Moshe Bode MD | — | Julie Hodkiewicz | vipshade-matchsamples | 6h | ⊘Not fired | — | — | — | Dec 3, 2025 | - | |
| 52389207 | Missing samples in order | Solved | Normal |  Mariah Toy | — | Jacklyn Dare | Chat | returnsloyalty | 8h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 29224303 | Lost package follow-up | Pending | Normal |  Jay Langosh | — |  Miss Amber Hintz Sr. | Chat | damagedsamplesgift-card | - | —Skipped | — | — | — | May 8, 2026 | - |
| 67497061 | Order arrived damaged | Solved | Low | Rodolfo Weber | — | Amely Pacocha | Chat | refund | 3h | ●Responded | 4/5 | — | — | Oct 16, 2025 | - |
| 45060947 | BOPIS pickup not ready | Solved | Normal |  Ms. Priscilla Ebert | — | Kaela Friesen | Chat | damaged | 4d 19h | ●Responded | 3/5 | — | — | Oct 25, 2025 | - |
| 84444788 | Store experience feedback | Solved | Low |  Adella Shanahan | — | Kaela Friesen | Chat | — | 5h | ●Responded | 10/11 | — | — | Feb 3, 2026 | - |