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Showing 19,301 - 19,350 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31980315 | Missing items in shipment | Solved | Normal |  Oliver Dibbert | — |  Katrina Johns | Chat | gift-cardshade-matchinfluencer | 12h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - |
| 26063545 | Missing items in shipment | Solved | Normal |  Kurtis Denesik | — |  Mr. Eliza Gerhold IV | wholesale | 4h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |
| 44795245 | Loyalty points not posting | Solved | Normal |  Mathew Green | — |  Steve O'Conner | — | 23h | ○Sent, no reply | — | — | — | Jun 7, 2025 | - | |
| 81341403 | BOPIS order cancelled at store | Solved | Normal |  Arnulfo Ritchie | — | Steve O'Conner | loyalty | 3d | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |
| 45812028 | Insider tier issue | Solved | Normal |  Felicia Reinger | Silver Lake Studios | Steve O'Conner | Social | gift-card | 11h | ⊘Not fired | — | — | — | Nov 27, 2025 | - |
| 06041241 | Question about product ingredients | Solved | Normal |  Ellen Schuppe | — | Mr. Eliza Gerhold IV | Chat | damagedwholesale | 1h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 98813645 | Insider tier issue | Solved | High |  Elsa Boyle | — |  Amely Pacocha | shade-matchsamplesloyalty | 5d 5h | ●Responded | 7/11 | — | — | May 29, 2025 | - | |
| 52318909 | Wholesale order question | Open | High |  Brando Reilly | — |  Chaz Renner | Phone | damaged | - | —Skipped | — | — | — | Sep 1, 2025 | - |
| 08565902 | Discount code not working | Solved | Normal |  Mr. Bradford Kutch | — |  Miss Amber Hintz Sr. | gift-cardshippingdamaged | 3h | ●Responded | 2/5 | — | — | Sep 25, 2025 | - | |
| 48515248 | BOPIS order cancelled at store | Solved | Low |  Lorena Cremin Jr. | — |  Garth Dooley | fragranceloyaltyvip | 9h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 06488720 | Insider tier issue | Pending | Normal |  Joyce Franey | — |  Mr. Cade Senger | Phone | fragrancewholesale | - | —Skipped | — | — | — | Jan 9, 2026 | - |
| 46645411 | Cancel order request | Solved | Normal |  Alvena Hartmann | — |  Faith Hilll | Chat | gift-card | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 76450272 | Shipping cost question | Solved | Normal |  Salvador Roberts | — |  Mr. Lonie Hudson | Chat | loyaltyapp | 9h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - |
| 60511521 | App crashes at checkout | Pending | Normal |  Mrs. Juana Russel | — |  Yazmin Jast | vipgift-card | - | —Skipped | — | — | — | Sep 23, 2025 | - | |
| 76902936 | BOPIS order cancelled at store | Solved | Normal |  Tracey Hauck | — |  Oscar O'Hara | shippingfragrancereturns | 2h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 70421901 | Foundation match help | Open | Urgent |  Miss Jeannette Jenkins | — | Mr. Cade Senger | Chat | — | - | —Skipped | — | — | — | May 5, 2026 | - |
| 40279520 | Allergic reaction concern | Solved | Normal |  Jacqueline Ferry | — | Mr. Lonie Hudson | wholesale | 2h | ●Responded | 4/5 | — | — | Aug 6, 2025 | - | |
| 61545187 | Lost package follow-up | Solved | High |  Gerard Ledner DVM | — |  Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 22555738 | Allergic reaction concern | Solved | Normal |  Mya Streich | — | Amely Pacocha | Chat | damagedinfluencerloyalty | 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |
| 78380960 | Restock alert for backorder | Solved | High |  Electa Friesen | — | Mr. Lonie Hudson | influencer | 19h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 59527231 | Allergic reaction concern | Solved | Normal |  Kathryn Grimes-McLaughlin | — |  Vilma Gusikowski | damagedwholesalereturns | 6h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - | |
| 40045692 | Gift card balance question | Solved | Normal |  Tasha Cartwright II | — |  Leonard Waters-Howell | Chat | appgift-cardreturns | 19h | ⊘Not fired | — | — | — | Sep 2, 2025 | - |
| 89387640 | Shipping cost question | Solved | Normal |  Osvaldo Roberts | — |  Kip Schroeder IV | returnsfragrance | 1d 23h | ⊘Not fired | — | — | — | Jun 12, 2025 | - | |
| 98333074 | Return after 30-day window | Solved | Low |  Dr. Isaiah Bahringer | — | Oscar O'Hara | loyaltywholesale | 13h | ●Responded | 2/5 | — | — | Oct 16, 2025 | - | |
| 74867000 | Influencer code not working | Solved | Low |  Ericka Schuppe | — |  Ignatius Cummerata | gift-cardsamples | 1d 17h | ⊘Not fired | — | — | — | Jul 22, 2025 | - | |
| 27071553 | Foundation match help | Solved | Normal |  Vivien Dicki | Quartz Gifting | Amely Pacocha | loyaltyapp | 4h | ●Responded | 5/5 | — | — | Feb 20, 2026 | - | |
| 67568549 | Gift card balance question | Solved | Low |  Cristal Rippin | — | Mr. Cade Senger | gift-card | 12h | ●Responded | 9/11 | — | — | Nov 21, 2025 | - | |
| 59318183 | Cancel order request | Solved | Urgent |  Myriam Rau | — | Faith Hilll | returnswholesale | 1h | ●Responded | 5/5 | — | — | Sep 21, 2025 | - | |
| 66744812 | Address change after shipping | Open | Normal |  Ellie Gulgowski | — | Oscar O'Hara | Social | fragrancedamagedrefund | - | —Skipped | — | — | — | Apr 8, 2026 | - |
| 13276898 | Return after 30-day window | Solved | Normal |  Vena Hane | — | Mr. Eliza Gerhold IV | Chat | app | 1d 5h | ●Responded | 4/5 | — | — | Jun 18, 2025 | - |
| 95056608 | Missing samples in order | Solved | Normal |  Brandi Wehner | — | Garth Dooley | loyaltyrefund | 1h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 93834797 | App login problem | Solved | Normal |  Jordan Harber-Padberg | — | Mr. Eliza Gerhold IV | vipgift-card | 6h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 12391106 | BOPIS pickup not ready | Solved | Normal |  Clovis Braun I | — | Steve O'Conner | fragrance | 9d 21h | ●Responded | 4/11 | — | — | Feb 10, 2026 | - | |
| 61423525 | Refund not received | Solved | Normal |  Cortney Lakin | — | Faith Hilll | Chat | shade-matchwholesalefragrance | 9h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - |
| 34919076 | Address change after shipping | Solved | Normal |  Uriel Kulas | — | Kip Schroeder IV | — | 1d | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 62904974 | Lost package follow-up | Solved | Normal |  Luz Kertzmann | — |  Kaela Friesen | wholesaleloyalty | 5h | ●Responded | 1/11 | — | — | Sep 1, 2025 | - | |
| 80421570 | Pro discount enrollment | Solved | Normal |  Immanuel Hayes | — | Katrina Johns | Phone | samples | 8h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 37050612 | Store experience feedback | Solved | Low |  Melinda Sporer | — | Mr. Lonie Hudson | influencerloyalty | 9h | ●Responded | 10/11 | — | — | Nov 20, 2025 | - | |
| 27099947 | Allergic reaction concern | Pending | High |  Alan Little | — | Garth Dooley | gift-card | - | —Skipped | — | — | — | Apr 13, 2026 | - | |
| 39646922 | BOPIS pickup not ready | Solved | Normal |  Marilou Medhurst | — | Mr. Cade Senger | — | 7h | ●Responded | 5/5 | — | — | May 31, 2025 | - | |
| 66874269 | Lost package follow-up | Solved | Normal |  Florian Herman | — |  Dr. Mandy McLaughlin | Chat | samplesvip | 1h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - |
| 88412202 | Loyalty points not posting | Solved | Normal |  Antoinette Schumm | — | Dr. Mandy McLaughlin | Chat | — | 1d 3h | ●Responded | 4/5 | — | — | Jul 25, 2025 | - |
| 97361928 | Pro discount enrollment | Solved | Normal |  Jeannette Hessel | — | Leonard Waters-Howell | — | 10h | ⊘Not fired | — | — | — | Feb 10, 2026 | - | |
| 41007680 | Item authenticity concern | Solved | Normal |  Mike Reichel V | — | Faith Hilll | — | 8h | ●Responded | 4/5 | — | — | Sep 1, 2025 | - | |
| 33744633 | Wholesale order question | Solved | Normal |  Ottilie Skiles | — |  Julie Hodkiewicz | — | 2d 20h | ○Sent, no reply | — | — | — | May 3, 2026 | - | |
| 62242710 | BOPIS order cancelled at store | Pending | Normal |  Skyla Hansen | Highland Apothecary Co | Faith Hilll | appsamplesdamaged | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 59649950 | BOPIS pickup not ready | Solved | High | Elsa Boyle | — | Kip Schroeder IV | shippingbopisapp | 19h | ●Responded | 3/5 | — | — | Nov 29, 2025 | - | |
| 03037523 | Gift card balance question | Solved | High |  Shaun Corkery-Rau | — |  Tommy Kuvalis | gift-card | 2h | ●Responded | 5/5 | — | — | Nov 22, 2025 | - | |
| 69001296 | Return after 30-day window | Solved | Normal |  Kyra Hermann | — |  Jacklyn Dare | samplesfragrancedamaged | 1d 21h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 62932827 | Restock alert for backorder | Solved | Normal |  Savanah Shields | — | Faith Hilll | Chat | — | 4h | ●Responded | 4/5 | — | — | Jul 16, 2025 | - |