Leonard Waters-Howell
Returns Specialist·Front line·christelle51@gmail.com
Rating distribution
5
198
4
126
3
56
2
46
1
29
QA performance
Total evals
4
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.52 / 5
-0.48 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 20 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 31605242Price match request |  Miss Evalyn O'Connell DVM | Leonard Waters-Howell | May 26, 2026, 7:30 AM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 24650742Refund not received |  Margaret Jakubowski DDS | Leonard Waters-Howell | May 25, 2026, 5:21 PM |
| 1/5 | Tried to cancel an order 5 minutes after placing it. They shipped it anyway and now I'm stuck. | 59931467Price match request |  Orie Tillman | Leonard Waters-Howell | May 25, 2026, 9:02 AM |
| 10/11 | The selection, the service, the app — all top tier. | 79853384Influencer code not working |  Larry Schaefer V | Leonard Waters-Howell | May 24, 2026, 9:25 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 90663601Gift card balance question |  Lorraine Carroll Jr. | Leonard Waters-Howell | May 24, 2026, 6:25 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 25259542BOPIS pickup not ready |  Ms. Dagmar Cremin | Leonard Waters-Howell | May 23, 2026, 4:31 PM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 22391862Birthday gift not received |  Mr. Sam Adams | Leonard Waters-Howell | May 23, 2026, 9:44 AM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 25253254Return after 30-day window |  Ms. Elena Ritchie I | Leonard Waters-Howell | May 22, 2026, 1:06 PM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 96126328Pro discount enrollment |  Eloy Glover | Leonard Waters-Howell | May 22, 2026, 10:09 AM |
| 2/5 | Two-week back-and-forth for a refund that should have been one click. | 07587922Klarna / Afterpay split issue |  Loren Casper | Leonard Waters-Howell | May 22, 2026, 6:23 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 98583726Where is my order? |  Danielle Gibson | Leonard Waters-Howell | May 20, 2026, 10:38 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 90784790Cancel subscription / Auto-replenish |  Nathan Schuster | Leonard Waters-Howell | May 20, 2026, 10:29 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 01969067Birthday gift not received |  Miss Nettie Muller | Leonard Waters-Howell | May 17, 2026, 9:34 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 64493754Lost package follow-up |  Mrs. Chelsea Grant | Leonard Waters-Howell | May 16, 2026, 7:37 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 38228225App crashes at checkout |  Kraig Barrows DDS | Leonard Waters-Howell | May 15, 2026, 8:35 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 92755048App crashes at checkout |  Lera Reichel DVM | Leonard Waters-Howell | May 15, 2026, 2:30 PM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 70908576Pro discount enrollment |  Rachel Kling | Leonard Waters-Howell | May 15, 2026, 1:59 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 95985966Address change after shipping |  Norma Ryan | Leonard Waters-Howell | May 15, 2026, 1:47 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 45203652Missing samples in order |  Quinn Willms | Leonard Waters-Howell | May 14, 2026, 11:41 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 10669305Loyalty points not posting |  Melanie Schmidt II | Leonard Waters-Howell | May 14, 2026, 5:29 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 50164075Klarna / Afterpay split issue |  Ansel Russel | Leonard Waters-Howell | May 13, 2026, 10:26 PM |
| 2/5 | Return process was a nightmare. Wrong label, then no label, then store credit instead of refund. | 82512124Missing samples in order |  Carlos Beer | Leonard Waters-Howell | May 13, 2026, 6:05 AM |
| 10/11 | Already referred three friends. They all love it too. | 99299497Insider tier issue |  Reta Cole-Crist | Leonard Waters-Howell | May 13, 2026, 2:46 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 25271309Cancel order request |  Kaleigh Roob | Leonard Waters-Howell | May 12, 2026, 9:28 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 58661652Address change after shipping |  Selina Hessel | Leonard Waters-Howell | May 12, 2026, 2:59 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 83776668Klarna / Afterpay split issue |  Audie Goyette | Leonard Waters-Howell | May 10, 2026, 5:49 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 86759107Cancel order request | Ansel Russel | Leonard Waters-Howell | May 10, 2026, 9:43 AM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 78193157BOPIS order cancelled at store |  Scott Reichel | Leonard Waters-Howell | May 9, 2026, 10:46 PM |
| 1/11 | Customer service made me feel like I was being scammed for filing a return. | 20716945Cancel subscription / Auto-replenish |  Katherine Conn | Leonard Waters-Howell | May 9, 2026, 5:38 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 47520777Restock alert for backorder |  Jermaine Johns | Leonard Waters-Howell | May 9, 2026, 10:53 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 20160474Price match request |  Lindsey Schneider | Leonard Waters-Howell | May 8, 2026, 6:22 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 05900993App crashes at checkout |  Ms. Derick Bergstrom | Leonard Waters-Howell | May 8, 2026, 3:28 AM |
| 5/5 | Tapped through the app and had my replacement on the way in 30 seconds. | 22022350Cancel subscription / Auto-replenish |  George Nader | Leonard Waters-Howell | May 6, 2026, 9:20 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 68941078Order arrived damaged |  Alex O'Conner-Konopelski | Leonard Waters-Howell | May 6, 2026, 8:13 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 22082051App crashes at checkout |  Mallory Little | Leonard Waters-Howell | May 6, 2026, 7:36 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 34370741App crashes at checkout |  Michelle Schaefer | Leonard Waters-Howell | May 5, 2026, 12:10 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 20232433Insider tier issue |  Alejandro Bednar | Leonard Waters-Howell | May 4, 2026, 5:14 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 61504808Klarna / Afterpay split issue |  Shanna Homenick | Leonard Waters-Howell | May 4, 2026, 9:09 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 19637496Lost package follow-up |  Santos Douglas | Leonard Waters-Howell | May 3, 2026, 7:33 PM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 97782224Item authenticity concern |  Janice McGlynn | Leonard Waters-Howell | May 3, 2026, 4:58 PM |
| 5/5 | Such a delightful first impression. Already shopping. | 55700362Shipping cost question |  Rogelio Conroy | Leonard Waters-Howell | May 3, 2026, 10:49 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 13624035Klarna / Afterpay split issue |  Ralph Treutel | Leonard Waters-Howell | May 3, 2026, 7:35 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 17471848Store experience feedback |  Kyra Hermann | Leonard Waters-Howell | May 3, 2026, 5:30 AM |
| 3/5 | Add a recommend-based-on-what-I-own feature. | 74123856Address change after shipping | Melanie Schmidt II | Leonard Waters-Howell | May 1, 2026, 5:55 AM |
| 2/5 | Better in-store / online inventory sync. | 29634258App login problem |  Sonya Deckow | Leonard Waters-Howell | Apr 29, 2026, 10:42 PM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 35591498Influencer code not working |  Tressie Cassin-Muller | Leonard Waters-Howell | Apr 29, 2026, 1:24 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 98339300App crashes at checkout |  Molly Graham | Leonard Waters-Howell | Apr 29, 2026, 2:48 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 33290900Refund not received |  Dessie Lubowitz | Leonard Waters-Howell | Apr 28, 2026, 1:45 PM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 23787453Lost package follow-up |  Mr. Stephan Lind IV | Leonard Waters-Howell | Apr 26, 2026, 9:59 AM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 16044398Store experience feedback |  Emiliano Wiegand | Leonard Waters-Howell | Apr 24, 2026, 9:34 PM |