Steve O'Conner
Loyalty Specialist·Front line·robyn_mertz79@hotmail.com
Rating distribution
5
202
4
115
3
67
2
33
1
34
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.21 / 5
+0.36 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 5 overridden
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27699111 | Lost package follow-up | Solved | Normal |  Davonte Kris | — | Steve O'Conner | Social | — | 5h | ⊘Not fired | — | — | — | May 23, 2026 | - |
| 03612340 | Insider tier issue | Closed | Normal |  Mr. Elvie Block | — | Steve O'Conner | Chat | apprefundbopis | 2h | ⊘Not fired | — | — | — | May 23, 2026 | May 26, 2026 |
| 07087302 | Birthday gift not received | Solved | Normal |  Merle Hickle | — | Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 43505885 | Shipping cost question | Solved | High |  Rhonda Heaney-Hermann | — | Steve O'Conner | bopisdamagedreturns | 6h | ●Responded | 1/11 | — | — | May 22, 2026 | - | |
| 34804645 | BOPIS order cancelled at store | Closed | Normal |  D'angelo Koepp | — | Steve O'Conner | Phone | refundvip | 3h | ●Responded | 3/5 | — | — | May 22, 2026 | May 23, 2026 |
| 85938820 | Loyalty points not posting | Pending | Normal |  Calista Franecki PhD | — | Steve O'Conner | Social | shade-match | - | —Skipped | — | — | — | May 22, 2026 | - |
| 54105436 | Influencer code not working | Closed | Low |  Ms. Miranda Stracke | — | Steve O'Conner | Chat | gift-cardbopisrefund | 22h | ○Sent, no reply | — | — | — | May 22, 2026 | May 26, 2026 |
| 20580532 | BOPIS order cancelled at store | Closed | Normal |  Richie Konopelski | — | Steve O'Conner | wholesaleshade-match | 1d 5h | ○Sent, no reply | — | — | — | May 22, 2026 | May 29, 2026 | |
| 17589853 | Missing samples in order | Pending | Low |  Tomasa Crooks | — | Steve O'Conner | bopisdamaged | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 29550488 | Return after 30-day window | Pending | High |  Tammy Streich-Hegmann | — | Steve O'Conner | vipinfluencerbopis | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 38479851 | Cancel subscription / Auto-replenish | Solved | Normal |  Forrest Mraz | — | Steve O'Conner | Social | gift-cardshippingvip | 3h | ⊘Not fired | — | — | — | May 22, 2026 | - |
| 84494240 | Address change after shipping | Solved | Normal |  Jim Swaniawski | — | Steve O'Conner | gift-cardwholesalesamples | 2d 15h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 47652925 | Wrong shade sent | Closed | Normal |  Byron O'Keefe | — | Steve O'Conner | fragrancegift-cardreturns | 1d 7h | ●Responded | 4/5 | — | — | May 21, 2026 | May 24, 2026 | |
| 18807010 | Order arrived damaged | Pending | High |  Blaze Greenfelder | — | Steve O'Conner | Chat | influencerloyalty | - | —Skipped | — | — | — | May 21, 2026 | - |
| 35409177 | Insider tier issue | Pending | High |  Katherine Conn | — | Steve O'Conner | Social | loyalty | - | —Skipped | — | — | — | May 21, 2026 | - |
| 52271064 | Where is my order? | Solved | Normal |  Catherine Kreiger | — | Steve O'Conner | Chat | loyaltygift-cardvip | 3h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 73379149 | Refund not received | Solved | Normal |  Nia Reynolds | — | Steve O'Conner | refundloyalty | 15h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 82010966 | Store experience feedback | Closed | Normal |  Sophie Feeney | — | Steve O'Conner | — | 6h | ○Sent, no reply | — | — | — | May 21, 2026 | May 27, 2026 | |
| 50280876 | Discount code not working | Solved | Low |  Sienna Morar | — | Steve O'Conner | Chat | shade-matchloyaltyreturns | 4h | ○Sent, no reply | — | — | — | May 21, 2026 | - |
| 42102572 | Wrong shade sent | Solved | Normal |  Patty Balistreri | — | Steve O'Conner | loyaltyreturnsshade-match | 4h | ●Responded | 5/5 | — | — | May 20, 2026 | - | |
| 57267083 | Klarna / Afterpay split issue | Open | Normal |  Roland Ortiz-McGlynn | — | Steve O'Conner | Phone | shippingshade-match | - | —Skipped | — | — | — | May 20, 2026 | - |
| 38077687 | Return after 30-day window | Solved | High |  Gloria Jakubowski | Silver Lake Studios | Steve O'Conner | samplesshippingloyalty | 2h | ○Sent, no reply | — | — | — | May 20, 2026 | - | |
| 55980851 | Gift card balance question | Solved | Normal |  Mr. Sheridan Trantow | — | Steve O'Conner | wholesalegift-cardshade-match | 18h | ●Responded | 10/11 | — | — | May 20, 2026 | - | |
| 50382307 | Price match request | Solved | Normal |  Todd Gorczany | — | Steve O'Conner | Phone | returnsgift-cardshipping | 1d 21h | ●Responded | 1/5 | — | — | May 20, 2026 | - |
| 87601389 | Influencer code not working | Closed | High |  Jodi Homenick | — | Steve O'Conner | Chat | shippinginfluencergift-card | 6h | ○Sent, no reply | — | — | — | May 20, 2026 | May 21, 2026 |
| 97300683 | App crashes at checkout | Pending | Normal | Katherine Conn | — | Steve O'Conner | Chat | loyaltyshipping | - | —Skipped | — | — | — | May 20, 2026 | - |
| 34147296 | App crashes at checkout | Solved | Normal |  Jessy Reichel | — | Steve O'Conner | Chat | — | 4h | ⊘Not fired | — | — | — | May 20, 2026 | - |
| 49617418 | Question about product ingredients | Closed | Normal |  Zita Lindgren | — | Steve O'Conner | app | 1h | ○Sent, no reply | — | — | — | May 20, 2026 | May 25, 2026 | |
| 38700883 | Item authenticity concern | Open | Normal |  Loren Casper | — | Steve O'Conner | shade-match | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 78880957 | Where is my order? | Open | Normal |  Nayeli Schowalter | — | Steve O'Conner | Chat | returnsshade-matchvip | - | —Skipped | — | — | — | May 19, 2026 | - |
| 11586042 | Allergic reaction concern | Closed | Normal |  Jayne Nader I | — | Steve O'Conner | — | 2d 11h | ○Sent, no reply | — | — | — | May 19, 2026 | May 24, 2026 | |
| 15952500 | Allergic reaction concern | Solved | Low |  Daphnee Moen | — | Steve O'Conner | appwholesaleshipping | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 51964113 | Klarna / Afterpay split issue | Solved | Normal |  Florencio Towne | Verde Concierge | Steve O'Conner | Chat | appfragrancegift-card | 17h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 08685658 | App crashes at checkout | Solved | Normal |  Kelli Klocko | — | Steve O'Conner | returns | 1d 11h | ●Responded | 4/5 | — | — | May 19, 2026 | - | |
| 19183882 | Shipping cost question | Closed | Normal |  Idella Goldner-Rodriguez | — | Steve O'Conner | — | 18h | ○Sent, no reply | — | — | — | May 19, 2026 | May 26, 2026 | |
| 62836149 | Item authenticity concern | Closed | Low |  Danielle Kshlerin | — | Steve O'Conner | Chat | fragrancebopiswholesale | 20h | ●Responded | 5/5 | — | — | May 18, 2026 | May 23, 2026 |
| 14423041 | BOPIS pickup not ready | Solved | Urgent |  Cathy Osinski | — | Steve O'Conner | Social | samples | 8d 21h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 59707813 | Order arrived damaged | Open | Normal |  Mr. Rufus Will I | — | Steve O'Conner | wholesalefragranceinfluencer | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 81001448 | Allergic reaction concern | Closed | Low |  Janick Hodkiewicz | — | Steve O'Conner | Social | loyalty | 4h | ⊘Not fired | — | — | — | May 18, 2026 | May 23, 2026 |
| 16332502 | Influencer code not working | Closed | Low |  Haleigh Kling | — | Steve O'Conner | influencer | 6h | ●Responded | 5/5 | — | — | May 18, 2026 | May 22, 2026 | |
| 25826164 | Where is my order? | Solved | Normal |  Carrie Daugherty Jr. | — | Steve O'Conner | Chat | damaged | 8h | ●Responded | 5/5 | — | — | May 18, 2026 | - |
| 09717760 | Item authenticity concern | Solved | Normal |  D'angelo Rohan | — | Steve O'Conner | Chat | gift-cardbopis | 8h | ●Responded | 5/5 | — | — | May 18, 2026 | - |
| 53356077 | Lost package follow-up | Closed | Normal |  Ottilie Skiles | — | Steve O'Conner | Chat | — | 3h | ○Sent, no reply | — | — | — | May 17, 2026 | May 21, 2026 |
| 50738383 | Wholesale order question | Closed | Normal |  Kathryn Bogisich | — | Steve O'Conner | influencer | 15h | ●Responded | 5/5 | — | — | May 17, 2026 | May 21, 2026 | |
| 18933831 | Missing items in shipment | Open | High |  Ethelyn Marquardt | — | Steve O'Conner | samplesapp | - | —Skipped | — | — | — | May 17, 2026 | - | |
| 08628605 | Return after 30-day window | Closed | Normal |  Bulah Mohr | — | Steve O'Conner | wholesale | 10h | ●Responded | 5/5 | — | — | May 17, 2026 | May 19, 2026 | |
| 58129304 | Allergic reaction concern | Solved | High |  Damon Tromp | — | Steve O'Conner | Chat | returnsbopisdamaged | 5h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 99778896 | Gift card balance question | Solved | Normal |  Terence Schiller | — | Steve O'Conner | Phone | gift-cardbopis | 11h | ●Responded | 10/11 | — | — | May 16, 2026 | - |
| 36388016 | Question about product ingredients | Solved | Normal |  Devonte Tromp | — | Steve O'Conner | gift-cardbopis | 3h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 79070289 | Cancel order request | Closed | Normal |  Mr. Idella Schoen | — | Steve O'Conner | Chat | vip | 12h | ○Sent, no reply | — | — | — | May 16, 2026 | May 22, 2026 |