External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 57741389 | Klarna / Afterpay split issue | Closed | Normal | — | shade-match | 20h | ⊘Not fired | — | — | — | Nov 22, 2025 | Nov 28, 2025 | |||
| 57917593 | Allergic reaction concern | Closed | Normal | — | Chat | damaged | 19h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 28, 2025 | ||
| 05253708 | Question about product ingredients | Closed | High | — | Chat | shippingwholesaleloyalty | 18h | ●Responded | 7/11 | — | — | Nov 20, 2025 | Nov 28, 2025 | ||
| 05226941 | Price match request | Closed | Urgent | — | Chat | damagedinfluencerloyalty | 17h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | ||
| 47823638 | Gift card balance question | Closed | Normal | — | damaged | 16h | ●Responded | 4/5 | — | — | Nov 20, 2025 | Nov 28, 2025 | |||
| 27607704 | Question about product ingredients | Closed | Normal | — | Chat | bopiswholesale | 15h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 28, 2025 | ||
| 17472731 | Insider tier issue | Closed | Low | — | Chat | fragrancegift-card | 12h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | ||
| 53466144 | Lost package follow-up | Closed | Low | — | damaged | 12h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 28, 2025 | |||
| 83938646 | Where is my order? | Closed | Normal | — | bopisinfluencershipping | 6h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 27, 2025 | |||
| 06440219 | Shipping cost question | Closed | Low | Aurora Hotels Group | Chat | — | 6h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 03186755 | Item authenticity concern | Closed | Normal | — | samplesshade-match | 6h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 27, 2025 | |||
| 24952699 | Discount code not working | Closed | Normal | — | Chat | damagedinfluencerfragrance | 6h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 27, 2025 | ||
| 12949087 | Discount code not working | Closed | Normal | — | Chat | returns | 6h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 27, 2025 | ||
| 90305204 | Item authenticity concern | Closed | Low | — | Phone | samplesvipdamaged | 6h | ⊘Not fired | — | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 98976268 | Cancel subscription / Auto-replenish | Closed | Normal | Verde Concierge | refundgift-card | 6h | ●Responded | 5/5 | — | — | Nov 26, 2025 | Nov 27, 2025 | |||
| 91594496 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | wholesalereturnsvip | 5h | ●Responded | 5/5 | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 43276194 | Loyalty points not posting | Closed | Normal | — | Social | gift-card | 3h | ⊘Not fired | — | — | — | Nov 21, 2025 | Nov 27, 2025 | ||
| 48732100 | App crashes at checkout | Closed | Normal | — | Phone | gift-cardfragrance | 3h | ●Responded | 5/5 | — | — | Nov 20, 2025 | Nov 27, 2025 | ||
| 59133528 | Shipping cost question | Closed | Normal | — | Chat | loyaltysamplesapp | 3h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 27, 2025 | ||
| 84912338 | Item authenticity concern | Closed | Normal | — | loyalty | 1d 3h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 27, 2025 | |||
| 65267521 | Address change after shipping | Closed | Low | — | Phone | samplesinfluencer | 3h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Nov 27, 2025 | ||
| 23865843 | Klarna / Afterpay split issue | Closed | Normal | — | vipgift-cardshipping | 3h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 27, 2025 | |||
| 05202438 | Restock alert for backorder | Closed | Normal | — | Chat | fragrancewholesale | 3h | ●Responded | 3/5 | — | — | Nov 21, 2025 | Nov 27, 2025 | ||
| 80997795 | Item authenticity concern | Closed | High | — | bopisdamaged | 2h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 27, 2025 | |||
| 63901068 | Foundation match help | Closed | Normal | — | loyalty | 2h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 27, 2025 | |||
| 77382233 | BOPIS pickup not ready | Closed | Normal | — | Chat | wholesalefragranceloyalty | 2h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Nov 27, 2025 | ||
| 10326606 | Item authenticity concern | Closed | High | — | Chat | shippingsamples | 1h | ●Responded | 4/5 | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 03404153 | BOPIS order cancelled at store | Closed | Normal | — | Chat | shippingappshade-match | 3d | ●Responded | 4/5 | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 70748207 | Restock alert for backorder | Closed | High | — | Chat | — | 1d 22h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 27, 2025 | ||
| 81415042 | Question about product ingredients | Closed | Normal | — | Phone | shade-matchshipping | 2d 22h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 29240658 | Item authenticity concern | Closed | Normal | — | fragranceinfluencer | 20h | ●Responded | 10/11 | — | — | Nov 21, 2025 | Nov 27, 2025 | |||
| 55166906 | Cancel order request | Closed | Normal | — | Chat | loyaltydamaged | 1d 19h | ●Responded | 1/5 | — | — | Nov 20, 2025 | Nov 27, 2025 | ||
| 58818655 | Missing items in shipment | Closed | Normal | — | — | 18h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Nov 27, 2025 | |||
| 75257055 | Missing items in shipment | Closed | Normal | — | — | 2d 18h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 27, 2025 | |||
| 59328557 | Influencer code not working | Closed | Normal | Aurora Hotels Group | — | 18h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 27, 2025 | |||
| 69354205 | Loyalty points not posting | Closed | Normal | — | — | 15h | ●Responded | 3/5 | — | — | Nov 20, 2025 | Nov 27, 2025 | |||
| 16707731 | Lost package follow-up | Closed | Normal | — | Phone | returns | 2d 14h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 27, 2025 | ||
| 88210921 | Refund not received | Closed | Normal | — | Chat | wholesale | 13h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 27, 2025 | ||
| 88404173 | Order arrived damaged | Closed | Normal | — | Chat | — | 13h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 27, 2025 | ||
| 95895985 | Pro discount enrollment | Closed | Low | — | — | 13h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 27, 2025 | |||
| 36233212 | Birthday gift not received | Closed | Normal | — | bopisrefund | 1d 13h | ○Sent, no reply | — | — | — | Nov 19, 2025 | Nov 27, 2025 | |||
| 28367177 | Store experience feedback | Closed | Low | — | gift-cardbopis | 2d 12h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 27, 2025 | |||
| 25770201 | Loyalty points not posting | Closed | Normal | — | fragrance | 10h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 27, 2025 | |||
| 94727648 | Cancel subscription / Auto-replenish | Closed | High | — | gift-cardwholesalereturns | 9h | ●Responded | 1/5 | — | — | Nov 20, 2025 | Nov 26, 2025 | |||
| 43685021 | Cancel order request | Closed | Urgent | — | — | 8h | ●Responded | 5/5 | — | — | Nov 21, 2025 | Nov 26, 2025 | |||
| 00509310 | Allergic reaction concern | Closed | Normal | — | wholesalesamples | 6h | ●Responded | 4/5 | — | — | Nov 20, 2025 | Nov 26, 2025 | |||
| 85014339 | Insider tier issue | Closed | Normal | — | gift-cardshade-matchreturns | 6h | ●Responded | 4/5 | — | — | Nov 25, 2025 | Nov 26, 2025 | |||
| 24739913 | Gift card balance question | Closed | Normal | North Star Retreats | Chat | loyaltyfragranceinfluencer | 1d 6h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 26, 2025 | ||
| 95447370 | Insider tier issue | Closed | Normal | — | damagedbopis | 5h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 26, 2025 | |||
| 84141302 | Question about product ingredients | Closed | Normal | — | — | 5h | ●Responded | 4/5 | — | — | Nov 20, 2025 | Nov 26, 2025 |