External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 86344968 | Shipping cost question | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Nov 29, 2025 | |||
| 31076834 | Cancel subscription / Auto-replenish | Closed | Normal | — | shade-matchloyaltydamaged | 3h | ⊘Not fired | — | — | — | Nov 25, 2025 | Nov 29, 2025 | |||
| 16137672 | Item authenticity concern | Closed | Normal | — | sampleswholesalegift-card | 3h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Nov 29, 2025 | |||
| 19221167 | Loyalty points not posting | Closed | Normal | — | Phone | influencerwholesalesamples | 3h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Nov 29, 2025 | ||
| 18331692 | Missing items in shipment | Closed | Low | — | fragranceappinfluencer | 3h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Nov 29, 2025 | |||
| 50119879 | Item authenticity concern | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 29, 2025 | ||
| 18380863 | Where is my order? | Closed | High | — | returns | 7d 2h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 29, 2025 | |||
| 13605067 | Refund not received | Closed | Normal | — | shipping | 2h | ●Responded | 5/5 | — | — | Nov 23, 2025 | Nov 29, 2025 | |||
| 50013294 | Store experience feedback | Closed | Low | — | Chat | damagedgift-card | 2h | ●Responded | 10/11 | — | — | Nov 24, 2025 | Nov 29, 2025 | ||
| 96683371 | Missing items in shipment | Closed | Normal | — | Chat | samplesgift-cardloyalty | 2h | ●Responded | 2/5 | — | — | Nov 26, 2025 | Nov 29, 2025 | ||
| 21703944 | Refund not received | Closed | Normal | — | Chat | — | 2h | ●Responded | 2/5 | — | — | Nov 28, 2025 | Nov 29, 2025 | ||
| 76529100 | Order arrived damaged | Closed | Normal | — | fragrance | 1h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Nov 29, 2025 | |||
| 47209594 | Influencer code not working | Closed | Normal | — | wholesalegift-card | 1h | ⊘Not fired | — | — | — | Nov 25, 2025 | Nov 29, 2025 | |||
| 01139419 | Foundation match help | Closed | Normal | — | Chat | damaged | 1h | ⊘Not fired | — | — | — | Nov 26, 2025 | Nov 29, 2025 | ||
| 97557313 | Gift card balance question | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Nov 29, 2025 | ||
| 68027813 | Item authenticity concern | Closed | Normal | — | vipgift-cardsamples | 1d | ●Responded | 2/5 | — | — | Nov 21, 2025 | Nov 29, 2025 | |||
| 93214910 | BOPIS order cancelled at store | Closed | High | — | returnsvipshipping | 23h | ⊘Not fired | — | — | — | Nov 25, 2025 | Nov 29, 2025 | |||
| 62994068 | Insider tier issue | Closed | Low | — | Chat | — | 23h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 29, 2025 | ||
| 03061630 | Cancel order request | Closed | Low | — | refund | 2d 23h | ●Responded | 7/11 | — | — | Nov 21, 2025 | Nov 29, 2025 | |||
| 75485541 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | gift-cardapp | 22h | ⊘Not fired | — | — | — | Nov 22, 2025 | Nov 29, 2025 | ||
| 08422067 | App login problem | Closed | Normal | — | Chat | — | 21h | ⊘Not fired | — | — | — | Nov 24, 2025 | Nov 29, 2025 | ||
| 97446557 | Discount code not working | Closed | Normal | — | — | 20h | ●Responded | 3/5 | — | — | Nov 24, 2025 | Nov 29, 2025 | |||
| 06106037 | Refund not received | Closed | High | — | Chat | loyaltygift-cardapp | 19h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 29, 2025 | ||
| 60506559 | Wholesale order question | Closed | Normal | — | Phone | gift-card | 18h | ●Responded | 7/11 | — | — | Nov 26, 2025 | Nov 29, 2025 | ||
| 66385502 | Loyalty points not posting | Closed | Normal | — | Chat | refundshippingreturns | 1d 18h | ●Responded | 3/5 | — | — | Nov 23, 2025 | Nov 29, 2025 | ||
| 25317004 | Foundation match help | Closed | Normal | — | Social | appfragrance | 7d 18h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 29, 2025 | ||
| 47308064 | Restock alert for backorder | Closed | Normal | — | Phone | gift-carddamagedsamples | 18h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 29, 2025 | ||
| 23749006 | Insider tier issue | Closed | Low | — | Chat | returns | 15h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Nov 29, 2025 | ||
| 83110529 | Klarna / Afterpay split issue | Closed | Urgent | — | — | 15h | ⊘Not fired | — | — | — | Nov 26, 2025 | Nov 29, 2025 | |||
| 39828580 | BOPIS pickup not ready | Closed | Low | — | samplesshipping | 4d 14h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 29, 2025 | |||
| 94045601 | BOPIS order cancelled at store | Closed | High | — | Social | refundgift-cardvip | 1d 14h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 29, 2025 | ||
| 00536680 | Address change after shipping | Closed | Urgent | — | — | 2d 13h | ●Responded | 4/5 | — | — | Nov 21, 2025 | Nov 29, 2025 | |||
| 36973791 | Insider tier issue | Closed | Normal | — | Chat | wholesale | 9h | ○Sent, no reply | — | — | — | Nov 23, 2025 | Nov 28, 2025 | ||
| 55054093 | Return after 30-day window | Closed | Low | — | Chat | fragrancewholesaledamaged | 3d 9h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 28, 2025 | ||
| 93651316 | Foundation match help | Closed | Low | — | Chat | returnsdamagedshipping | 1d 7h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | ||
| 49364344 | Cancel order request | Closed | Normal | — | fragranceshade-match | 6h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 28, 2025 | |||
| 88925711 | Refund not received | Closed | High | — | returns | 6h | ●Responded | 7/11 | — | — | Nov 22, 2025 | Nov 28, 2025 | |||
| 56574866 | App login problem | Closed | High | — | conversation-mockupreturnsrefundinfluencer | 6h | ⊘Not fired | — | 75 | Nov 23, 2025 | Nov 28, 2025 | ||||
| 04865340 | Discount code not working | Closed | Low | — | loyaltyshippingrefund | 5h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | |||
| 54818354 | Pro discount enrollment | Closed | Normal | — | Chat | influencershippingsamples | 3h | ●Responded | 5/5 | — | — | Nov 21, 2025 | Nov 28, 2025 | ||
| 53350903 | BOPIS pickup not ready | Closed | Normal | Coastal Spas & Wellness | app | 3h | ●Responded | 5/5 | — | — | Nov 26, 2025 | Nov 28, 2025 | |||
| 60489315 | Cancel order request | Closed | Normal | — | refundshipping | 2d 2h | ●Responded | 4/5 | — | — | Nov 19, 2025 | Nov 28, 2025 | |||
| 13691071 | Discount code not working | Closed | Normal | — | appdamaged | 1h | ○Sent, no reply | — | — | — | Nov 26, 2025 | Nov 28, 2025 | |||
| 59842574 | Influencer code not working | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 28, 2025 | ||
| 06963988 | Allergic reaction concern | Closed | Normal | — | refundwholesalefragrance | 9d 1h | ●Responded | 1/5 | — | — | Nov 13, 2025 | Nov 28, 2025 | |||
| 57460283 | Address change after shipping | Closed | Low | — | Social | shade-matchreturnssamples | 1h | ⊘Not fired | — | — | — | Nov 27, 2025 | Nov 28, 2025 | ||
| 75051110 | Lost package follow-up | Closed | Urgent | — | gift-card | 1h | ●Responded | 4/5 | — | — | Nov 21, 2025 | Nov 28, 2025 | |||
| 92359532 | App login problem | Closed | Normal | — | Chat | — | 1d | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | ||
| 02599766 | BOPIS pickup not ready | Closed | Normal | — | loyaltyfragranceapp | 1d | ○Sent, no reply | — | — | — | Nov 21, 2025 | Nov 28, 2025 | |||
| 66922169 | Foundation match help | Closed | Normal | — | damagedgift-card | 20h | ⊘Not fired | — | — | — | Nov 25, 2025 | Nov 28, 2025 |