External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50356946 | Insider tier issue | Closed | Low | — | Chat | bopisloyaltygift-card | 19h | ●Responded | 4/11 | — | — | Nov 14, 2025 | Nov 19, 2025 | ||
| 40552448 | BOPIS order cancelled at store | Closed | High | — | — | 18h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 19, 2025 | |||
| 30846179 | Restock alert for backorder | Closed | Normal | — | gift-cardshade-matchwholesale | 15h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 19, 2025 | |||
| 55890369 | Missing items in shipment | Closed | High | — | — | 1d 14h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 19, 2025 | |||
| 99940345 | Cancel subscription / Auto-replenish | Closed | Normal | — | shipping | 13h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 19, 2025 | |||
| 19477276 | Missing items in shipment | Closed | Normal | — | wholesaleshade-matchsamples | 7d 9h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 18, 2025 | |||
| 35170016 | App login problem | Closed | Urgent | — | Chat | samples | 5h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 18, 2025 | ||
| 66806714 | Where is my order? | Closed | High | — | Chat | wholesale | 5h | ●Responded | 4/5 | — | — | Nov 14, 2025 | Nov 18, 2025 | ||
| 25269365 | BOPIS order cancelled at store | Closed | Low | — | Chat | refund | 5h | ●Responded | 9/11 | — | — | Nov 15, 2025 | Nov 18, 2025 | ||
| 07350290 | Address change after shipping | Closed | Normal | — | Chat | — | 5h | ⊘Not fired | — | — | — | Nov 15, 2025 | Nov 18, 2025 | ||
| 68860764 | Allergic reaction concern | Closed | Normal | — | damagedrefund | 4h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 18, 2025 | |||
| 87553921 | Allergic reaction concern | Closed | Normal | — | damaged | 4h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 18, 2025 | |||
| 02239744 | App login problem | Closed | High | — | — | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 18, 2025 | |||
| 96524945 | Shipping cost question | Closed | Normal | — | shippingloyaltysamples | 3h | ●Responded | 5/5 | — | — | Nov 12, 2025 | Nov 18, 2025 | |||
| 53979441 | Birthday gift not received | Closed | Low | — | — | 3h | ●Responded | 5/5 | — | — | Nov 12, 2025 | Nov 18, 2025 | |||
| 11835312 | Price match request | Closed | Normal | — | Chat | refund | 3h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 18, 2025 | ||
| 51524345 | Influencer code not working | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 18, 2025 | ||
| 06817126 | Loyalty points not posting | Closed | Normal | — | Chat | shippinginfluencerfragrance | 2h | ●Responded | 4/5 | — | — | Nov 15, 2025 | Nov 18, 2025 | ||
| 80264666 | Influencer code not working | Closed | Normal | — | Chat | apployalty | 2h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 18, 2025 | ||
| 73214688 | Order arrived damaged | Closed | Normal | — | influencervip | 2h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 18, 2025 | |||
| 37062386 | Missing samples in order | Closed | High | — | Chat | gift-card | 1h | ⊘Not fired | — | — | — | Nov 13, 2025 | Nov 18, 2025 | ||
| 73599210 | Refund not received | Closed | Low | — | Social | appfragrance | 1h | ⊘Not fired | — | — | — | Nov 12, 2025 | Nov 18, 2025 | ||
| 41671459 | Where is my order? | Closed | Normal | — | shade-match | 1h | ⊘Not fired | — | — | — | Nov 12, 2025 | Nov 18, 2025 | |||
| 33373980 | App login problem | Closed | Normal | — | Chat | influencer | 22h | ●Responded | 4/5 | — | — | Nov 13, 2025 | Nov 18, 2025 | ||
| 54360058 | BOPIS order cancelled at store | Closed | Normal | — | shade-match | 1d 22h | ●Responded | 4/5 | — | — | Nov 15, 2025 | Nov 18, 2025 | |||
| 08129430 | Question about product ingredients | Closed | Normal | — | — | 21h | ●Responded | 4/5 | — | — | Nov 15, 2025 | Nov 18, 2025 | |||
| 68610407 | BOPIS order cancelled at store | Closed | Normal | — | loyalty | 16h | ⊘Not fired | — | — | — | Nov 10, 2025 | Nov 18, 2025 | |||
| 68686780 | Birthday gift not received | Closed | High | — | Chat | shippinginfluencer | 16h | ●Responded | 5/5 | — | — | Nov 10, 2025 | Nov 18, 2025 | ||
| 78620138 | Item authenticity concern | Closed | Normal | — | Chat | damagedshade-matchwholesale | 16h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 18, 2025 | ||
| 17440659 | Discount code not working | Closed | Normal | — | returns | 13h | ●Responded | 10/11 | — | — | Nov 14, 2025 | Nov 18, 2025 | |||
| 10515928 | Shipping cost question | Closed | Normal | — | wholesalevipreturns | 8d 11h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 18, 2025 | |||
| 74714620 | Klarna / Afterpay split issue | Closed | Urgent | — | gift-card | 1d 10h | ●Responded | 3/5 | — | — | Nov 9, 2025 | Nov 18, 2025 | |||
| 97601581 | Birthday gift not received | Closed | High | — | Chat | loyaltyfragrance | 7d 10h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 18, 2025 | ||
| 32482083 | Restock alert for backorder | Closed | High | Studio Eleven | Chat | refund | 8h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 54685745 | App crashes at checkout | Closed | Urgent | — | — | 8h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 17, 2025 | |||
| 95512167 | Wholesale order question | Closed | Normal | — | gift-cardwholesaleshade-match | 1d 7h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 17, 2025 | |||
| 03225688 | Wholesale order question | Closed | Low | — | influencerappshipping | 2d 7h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 17, 2025 | |||
| 94538634 | Item authenticity concern | Closed | Normal | — | Chat | shipping | 7h | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 17, 2025 | ||
| 95818012 | Discount code not working | Closed | Normal | — | Phone | shipping | 7h | ●Responded | 7/11 | — | — | Nov 13, 2025 | Nov 17, 2025 | ||
| 01428425 | Store experience feedback | Closed | Normal | Pinecrest Wellness | influencer | 6h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 17, 2025 | |||
| 55431462 | Birthday gift not received | Closed | High | — | Chat | wholesalesamplesshade-match | 1d 6h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 17, 2025 | ||
| 30740819 | Address change after shipping | Closed | Low | — | Chat | wholesaleloyalty | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 96776404 | Lost package follow-up | Closed | Low | — | Chat | bopissamples | 5h | ●Responded | 3/5 | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 42690697 | BOPIS pickup not ready | Closed | Normal | — | Chat | app | 5h | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 17, 2025 | ||
| 76334294 | App crashes at checkout | Closed | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 17, 2025 | ||
| 27627224 | Where is my order? | Closed | Normal | House of Lumière | — | 4h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 17, 2025 | |||
| 97901657 | Question about product ingredients | Closed | Normal | — | Phone | — | 4h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 17, 2025 | ||
| 72234608 | Allergic reaction concern | Closed | Normal | — | Phone | apployalty | 4h | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 17, 2025 | ||
| 58918700 | Store experience feedback | Closed | Normal | — | — | 3h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 17, 2025 | |||
| 09840767 | Missing samples in order | Closed | Normal | — | Chat | vip | 3h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 17, 2025 |