External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 89971472 | Address change after shipping | Closed | Normal | — | — | 23h | ●Responded | 4/5 | — | — | Sep 21, 2025 | Sep 25, 2025 | |||
| 58332729 | Lost package follow-up | Closed | Low | — | — | 23h | ●Responded | 4/5 | — | — | Sep 19, 2025 | Sep 25, 2025 | |||
| 44550826 | Cancel order request | Closed | Normal | — | Chat | apprefund | 20h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 25, 2025 | ||
| 15827177 | Loyalty points not posting | Closed | Normal | — | Chat | returns | 19h | ○Sent, no reply | — | — | — | Sep 21, 2025 | Sep 25, 2025 | ||
| 37714088 | BOPIS order cancelled at store | Closed | Normal | — | vipdamagedshipping | 2d 19h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 25, 2025 | |||
| 60503418 | Cancel order request | Closed | Low | — | Chat | wholesaledamaged | 18h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 25, 2025 | ||
| 03874620 | Store experience feedback | Closed | Normal | — | Chat | shipping | 2d 16h | ●Responded | 4/5 | — | — | Sep 16, 2025 | Sep 25, 2025 | ||
| 38910881 | Wholesale order question | Closed | Low | — | loyaltydamagedwholesale | 16h | ●Responded | 4/5 | — | — | Sep 18, 2025 | Sep 25, 2025 | |||
| 82962090 | Discount code not working | Closed | Normal | — | Chat | damagedsamples | 1d 15h | ●Responded | 3/5 | — | — | Sep 22, 2025 | Sep 25, 2025 | ||
| 20865551 | Refund not received | Closed | Normal | — | Chat | gift-cardbopisapp | 15h | ●Responded | 10/11 | — | — | Sep 20, 2025 | Sep 25, 2025 | ||
| 87466866 | Cancel subscription / Auto-replenish | Closed | Normal | — | shippingwholesale | 13h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 25, 2025 | |||
| 67114999 | Item authenticity concern | Closed | Normal | Crown Department Stores | Phone | wholesaleapp | 1d 10h | ●Responded | 2/5 | — | — | Sep 19, 2025 | Sep 25, 2025 | ||
| 66190916 | Missing items in shipment | Closed | Normal | — | appshade-match | 2d 10h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 25, 2025 | |||
| 20392069 | Store experience feedback | Closed | Low | — | samplesvip | 8h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 24, 2025 | |||
| 43611959 | Address change after shipping | Closed | Low | — | shipping | 6h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 24, 2025 | |||
| 20687226 | Question about product ingredients | Closed | Low | — | viprefund | 6h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 24, 2025 | |||
| 71705494 | Insider tier issue | Closed | Normal | — | loyaltygift-cardfragrance | 6h | ⊘Not fired | — | — | — | Sep 17, 2025 | Sep 24, 2025 | |||
| 84571344 | Price match request | Closed | Normal | — | — | 6h | ●Responded | 10/11 | — | — | Sep 19, 2025 | Sep 24, 2025 | |||
| 90283463 | Cancel order request | Closed | Normal | — | Chat | gift-cardreturnssamples | 2d 6h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 24, 2025 | ||
| 43152628 | Restock alert for backorder | Closed | Normal | — | influencerfragrance | 5h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 24, 2025 | |||
| 83077563 | Foundation match help | Closed | Normal | — | damagedbopis | 5h | ●Responded | 5/5 | — | — | Sep 20, 2025 | Sep 24, 2025 | |||
| 58946034 | Loyalty points not posting | Closed | Normal | — | refundloyalty | 1d 4h | ●Responded | 3/5 | — | — | Sep 18, 2025 | Sep 24, 2025 | |||
| 36846399 | Restock alert for backorder | Closed | Normal | — | Chat | samples | 4h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 24, 2025 | ||
| 51373585 | Store experience feedback | Closed | Low | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | Sep 24, 2025 | ||
| 70051106 | BOPIS order cancelled at store | Closed | Normal | — | Social | influencer | 1d 3h | ⊘Not fired | — | — | — | Sep 22, 2025 | Sep 24, 2025 | ||
| 41525619 | BOPIS order cancelled at store | Closed | Normal | — | gift-card | 3h | ●Responded | 4/5 | — | — | Sep 17, 2025 | Sep 24, 2025 | |||
| 57497516 | Gift card balance question | Closed | Urgent | — | Chat | loyaltywholesale | 3d 3h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 24, 2025 | ||
| 69991481 | Shipping cost question | Closed | Low | — | vipinfluencerrefund | 3h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 24, 2025 | |||
| 61073451 | Lost package follow-up | Closed | Normal | Studio Eleven | refundreturns | 3h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 24, 2025 | |||
| 89057881 | Address change after shipping | Closed | Normal | — | — | 2h | ⊘Not fired | — | — | — | Sep 20, 2025 | Sep 24, 2025 | |||
| 68792290 | Refund not received | Closed | Urgent | — | wholesale | 2h | ○Sent, no reply | — | — | — | Sep 21, 2025 | Sep 24, 2025 | |||
| 21482384 | Loyalty points not posting | Closed | Normal | — | Chat | bopis | 2h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 24, 2025 | ||
| 77524944 | Question about product ingredients | Closed | Normal | — | Chat | shipping | 2h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 24, 2025 | ||
| 04078115 | Return after 30-day window | Closed | Low | — | shippingloyaltygift-card | 4d 2h | ⊘Not fired | — | — | — | Sep 14, 2025 | Sep 24, 2025 | |||
| 70186617 | Restock alert for backorder | Closed | Normal | — | sampleswholesalegift-card | 1h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 24, 2025 | |||
| 58333564 | Refund not received | Closed | Normal | — | fragrancewholesaledamaged | 1h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 24, 2025 | |||
| 47909873 | BOPIS order cancelled at store | Closed | Urgent | — | Chat | shade-matchdamaged | 1h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 24, 2025 | ||
| 06153404 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 1h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 24, 2025 | |||
| 57272653 | Price match request | Closed | Low | — | — | 1d | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 24, 2025 | |||
| 04808743 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | samples | 1d | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 24, 2025 | ||
| 79235900 | Birthday gift not received | Closed | Normal | — | Chat | wholesaleinfluencerrefund | 9d | ●Responded | 1/11 | — | — | Sep 12, 2025 | Sep 24, 2025 | ||
| 50879699 | Loyalty points not posting | Closed | Urgent | — | samples | 23h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 24, 2025 | |||
| 29870060 | BOPIS pickup not ready | Closed | Normal | — | — | 22h | ●Responded | 5/5 | — | — | Sep 20, 2025 | Sep 24, 2025 | |||
| 77991066 | Cancel subscription / Auto-replenish | Closed | Low | — | influencerloyalty | 21h | ●Responded | 3/5 | — | — | Sep 19, 2025 | Sep 24, 2025 | |||
| 37862912 | Shipping cost question | Closed | Normal | Aurora Hotels Group | wholesalefragrance | 21h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 24, 2025 | |||
| 40145393 | Address change after shipping | Closed | Normal | — | fragrance | 1d 21h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 24, 2025 | |||
| 13143900 | Loyalty points not posting | Closed | Normal | — | Chat | shade-match | 20h | ⊘Not fired | — | — | — | Sep 20, 2025 | Sep 24, 2025 | ||
| 99069826 | Item authenticity concern | Closed | Normal | — | Chat | returns | 6d 20h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 24, 2025 | ||
| 03933862 | Insider tier issue | Closed | Low | — | Phone | damaged | 16h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 24, 2025 | ||
| 76668473 | Discount code not working | Closed | Normal | — | appshipping | 15h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 24, 2025 |