External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 10749665 | Store experience feedback | Closed | Normal | — | Chat | — | 21h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Sep 4, 2025 | ||
| 69737676 | Missing items in shipment | Closed | Normal | — | Chat | gift-cardvip | 1d 20h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 4, 2025 | ||
| 09541848 | Discount code not working | Closed | Normal | — | Chat | loyaltyshippingreturns | 20h | ●Responded | 10/11 | — | — | Aug 29, 2025 | Sep 4, 2025 | ||
| 55567911 | Foundation match help | Closed | Normal | — | Chat | wholesalefragrance | 20h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Sep 4, 2025 | ||
| 97077532 | Item authenticity concern | Closed | Normal | — | wholesaleloyalty | 1d 18h | ●Responded | 2/5 | — | — | Aug 27, 2025 | Sep 4, 2025 | |||
| 55925096 | Foundation match help | Closed | Normal | — | wholesalebopis | 7d 17h | ⊘Not fired | — | — | — | Aug 21, 2025 | Sep 4, 2025 | |||
| 88802327 | Cancel subscription / Auto-replenish | Closed | Normal | — | shipping | 2d 16h | ●Responded | 3/5 | — | — | Aug 25, 2025 | Sep 4, 2025 | |||
| 09722416 | Restock alert for backorder | Closed | Normal | — | appdamagedbopis | 15h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 4, 2025 | |||
| 97314496 | BOPIS order cancelled at store | Closed | High | — | conversation-mockup | 14h | ○Sent, no reply | — | 50 | Aug 28, 2025 | Sep 4, 2025 | ||||
| 79471240 | Cancel subscription / Auto-replenish | Closed | Low | — | vipbopis | 11h | ●Responded | 4/5 | — | — | Aug 28, 2025 | Sep 4, 2025 | |||
| 80540138 | Wrong shade sent | Closed | Normal | — | fragrance | 8d 9h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Sep 3, 2025 | |||
| 40098617 | Klarna / Afterpay split issue | Closed | High | Silver Lake Studios | Chat | loyalty | 2d 8h | ⊘Not fired | — | — | — | Aug 25, 2025 | Sep 3, 2025 | ||
| 76185730 | Restock alert for backorder | Closed | High | — | Chat | returnswholesaleshade-match | 8h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 3, 2025 | ||
| 51263643 | App crashes at checkout | Closed | Low | — | damagedvipinfluencer | 7h | ●Responded | 2/5 | — | — | Sep 1, 2025 | Sep 3, 2025 | |||
| 78877773 | Foundation match help | Closed | Low | — | — | 6h | ⊘Not fired | — | — | — | Aug 28, 2025 | Sep 3, 2025 | |||
| 13308012 | Missing items in shipment | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 3, 2025 | ||
| 10664819 | BOPIS pickup not ready | Closed | Low | — | Phone | influencersamplesrefund | 6h | ●Responded | 5/5 | — | — | Aug 27, 2025 | Sep 3, 2025 | ||
| 49580780 | Foundation match help | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 3, 2025 | |||
| 86160816 | Shipping cost question | Closed | Normal | — | Social | samplesreturns | 5h | ⊘Not fired | — | — | — | Aug 28, 2025 | Sep 3, 2025 | ||
| 24586177 | Price match request | Closed | Urgent | — | Chat | returns | 5h | ⊘Not fired | — | — | — | Aug 29, 2025 | Sep 3, 2025 | ||
| 84064031 | Allergic reaction concern | Closed | High | Modern Mercantile | Chat | — | 4h | ⊘Not fired | — | — | — | Sep 2, 2025 | Sep 3, 2025 | ||
| 13798874 | Influencer code not working | Closed | Normal | Crown Department Stores | Chat | appsamplesshipping | 4h | ●Responded | 4/11 | — | — | Aug 28, 2025 | Sep 3, 2025 | ||
| 53574572 | App login problem | Closed | Low | — | Chat | influencer | 4h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 3, 2025 | ||
| 88093418 | App crashes at checkout | Closed | Low | — | Phone | gift-cardshippingapp | 4h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 3, 2025 | ||
| 24481783 | Wholesale order question | Closed | Normal | — | Phone | wholesale | 3h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 3, 2025 | ||
| 95312735 | Question about product ingredients | Closed | Normal | — | Chat | refundfragrance | 3h | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 3, 2025 | ||
| 39003724 | BOPIS pickup not ready | Closed | Normal | — | vipdamagedbopis | 3h | ●Responded | 2/5 | — | — | Aug 29, 2025 | Sep 3, 2025 | |||
| 98204653 | App crashes at checkout | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Sep 3, 2025 | ||
| 37743575 | Pro discount enrollment | Closed | Normal | — | vipappsamples | 2h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 3, 2025 | |||
| 53149871 | Allergic reaction concern | Closed | Normal | — | wholesale | 1h | ●Responded | 10/11 | — | — | Aug 29, 2025 | Sep 3, 2025 | |||
| 60374734 | Discount code not working | Closed | Normal | — | shippingfragrancereturns | 1h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 3, 2025 | |||
| 89947590 | Missing samples in order | Closed | Normal | — | — | 2d | ●Responded | 1/11 | — | — | Aug 29, 2025 | Sep 3, 2025 | |||
| 26669142 | App login problem | Closed | Normal | — | bopisreturns | 2d | ●Responded | 1/5 | — | — | Aug 25, 2025 | Sep 3, 2025 | |||
| 72289550 | Gift card balance question | Closed | Low | — | Chat | damagedshipping | 2d | ●Responded | 4/5 | — | — | Aug 30, 2025 | Sep 3, 2025 | ||
| 93645861 | Missing samples in order | Closed | High | — | shade-match | 1d | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 3, 2025 | |||
| 09937572 | Price match request | Closed | Normal | — | Phone | — | 21h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Sep 3, 2025 | ||
| 07660228 | Pro discount enrollment | Closed | Normal | — | bopisapp | 21h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 3, 2025 | |||
| 72795159 | Wholesale order question | Closed | High | — | appbopisloyalty | 1d 19h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 3, 2025 | |||
| 82624354 | Question about product ingredients | Closed | High | — | app | 19h | ●Responded | 1/5 | — | — | Aug 30, 2025 | Sep 3, 2025 | |||
| 43952211 | Item authenticity concern | Closed | High | — | gift-card | 19h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 3, 2025 | |||
| 34147645 | Shipping cost question | Closed | High | — | Social | refundloyaltyreturns | 18h | ⊘Not fired | — | — | — | Aug 31, 2025 | Sep 3, 2025 | ||
| 04972976 | Return after 30-day window | Closed | Normal | — | appshipping | 15h | ○Sent, no reply | — | — | — | Aug 26, 2025 | Sep 3, 2025 | |||
| 26727221 | Cancel subscription / Auto-replenish | Closed | Normal | Verde Concierge | — | 1d 15h | ⊘Not fired | — | — | — | Aug 29, 2025 | Sep 3, 2025 | |||
| 82552767 | Order arrived damaged | Closed | High | — | gift-cardsamples | 15h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 3, 2025 | |||
| 40018009 | Where is my order? | Closed | Urgent | — | shippingsamples | 1d 13h | ●Responded | 4/5 | — | — | Aug 26, 2025 | Sep 3, 2025 | |||
| 15817693 | Insider tier issue | Closed | Normal | — | damagedbopis | 1d 12h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 3, 2025 | |||
| 94622892 | Gift card balance question | Closed | Normal | — | Chat | fragrancesamples | 11h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Sep 3, 2025 | ||
| 09909624 | Pro discount enrollment | Closed | Normal | — | Chat | gift-cardloyaltyinfluencer | 10h | ●Responded | 5/5 | — | — | Sep 1, 2025 | Sep 3, 2025 | ||
| 03535372 | Lost package follow-up | Closed | Normal | — | fragrancegift-cardvip | 9h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 2, 2025 | |||
| 14366134 | Pro discount enrollment | Closed | Normal | — | Chat | damagedreturns | 6h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 2, 2025 |