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Showing 12,601 - 12,650 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 60941106 | Return after 30-day window | Solved | High |  Clint Greenfelder | — |  Vilma Gusikowski | Chat | gift-cardreturnsshade-match | 23h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - |
| 73550892 | Klarna / Afterpay split issue | Solved | Normal |  Deven Waters | Verde Concierge |  Amely Pacocha | loyalty | 8h | ⊘Not fired | — | — | — | Jan 9, 2026 | - | |
| 72498299 | Restock alert for backorder | Solved | Normal |  Jake Connelly | — |  Steve O'Conner | Chat | samplesgift-cardfragrance | 1d 21h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 48410187 | Allergic reaction concern | Solved | Low |  Velda Baumbach | — |  Kaela Friesen | Chat | shade-matchvip | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 88346236 | BOPIS order cancelled at store | Pending | Normal |  Enrique Walter | — |  Leonard Waters-Howell | damagedvip | - | —Skipped | — | — | — | May 28, 2025 | - | |
| 94518161 | Order arrived damaged | Solved | High |  Lessie Parker | — |  Yazmin Jast | Chat | — | 15h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 96855349 | Birthday gift not received | Solved | Normal |  Lavern Abshire | — |  Mr. Skyla Trantow | Chat | samplesfragrancereturns | 3h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 40472860 | Question about product ingredients | Solved | Normal |  Gretchen Wehner | — |  Chaz Renner | Chat | appvipshade-match | 3d | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 48951187 | Cancel subscription / Auto-replenish | Solved | Normal |  Alton Greenfelder | — |  Katrina Johns | Chat | — | 3h | ●Responded | 5/5 | — | — | Dec 23, 2025 | - |
| 67223859 | Wholesale order question | Solved | High |  Nannie Schinner | — |  Tommy Kuvalis | Phone | — | 1h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - |
| 14447552 | Price match request | Solved | Normal |  Randall Kirlin | — | Steve O'Conner | — | 1h | ●Responded | 3/5 | — | — | Mar 23, 2026 | - | |
| 96987988 | Refund not received | Solved | High |  Clark Gulgowski-Altenwerth | — | Amely Pacocha | damaged | 10h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 63747786 | Shipping cost question | Solved | Low |  Stanford White | — | Yazmin Jast | samples | 1d 22h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - | |
| 93924368 | Wholesale order question | Solved | Low |  Haskell Barrows | — |  Garth Dooley | returns | 2h | ⊘Not fired | — | — | — | Dec 12, 2025 | - | |
| 99240245 | Wholesale order question | Solved | Normal |  Leonard Towne | — |  Dr. Mandy McLaughlin | loyaltybopisinfluencer | 18h | ●Responded | 1/5 | — | — | Apr 24, 2026 | - | |
| 43688444 | Return after 30-day window | Solved | Normal |  Martin Altenwerth | — |  Miss Amber Hintz Sr. | samples | 2d 2h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 50386698 | Loyalty points not posting | Solved | Normal |  Evangeline Pollich-Conn | — | Leonard Waters-Howell | Social | app | 23h | ⊘Not fired | — | — | — | Aug 31, 2025 | - |
| 36557407 | Wrong shade sent | Solved | Normal |  Marilou Larson | — |  Jacklyn Dare | fragrance | 4h | ●Responded | 9/11 | — | — | Apr 25, 2026 | - | |
| 72809990 | Cancel subscription / Auto-replenish | Solved | Low |  Lillie Lang | — |  Kip Schroeder IV | Chat | appshade-match | 5h | ●Responded | 9/11 | — | — | Nov 30, 2025 | - |
| 31255048 | Question about product ingredients | Solved | Normal |  Electa Friesen | — |  Eula McKenzie | Chat | returnsshade-match | 13h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 58066349 | App crashes at checkout | Solved | Low |  Hugo Hintz | — |  Mr. Eliza Gerhold IV | Chat | returns | 3h | ●Responded | 9/11 | — | — | Sep 18, 2025 | - |
| 41287095 | Missing samples in order | Solved | Urgent |  Neil Pfeffer | — | Eula McKenzie | influencersamples | 6d 23h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 18495604 | App login problem | Solved | High |  Genevieve Kshlerin-Bernier | — | Mr. Eliza Gerhold IV | — | 15h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 21448654 | Return after 30-day window | Solved | Urgent |  Gerard Ledner DVM | — | Jacklyn Dare | — | 1h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 54698749 | Price match request | Solved | Normal |  Jacqueline Ferry | — | Katrina Johns | refundloyalty | 1h | ⊘Not fired | — | — | — | Jan 12, 2026 | - | |
| 96196908 | Restock alert for backorder | Solved | High |  Betty Cummerata | — | Tommy Kuvalis | shippingbopisinfluencer | 4h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - | |
| 38824111 | Foundation match help | Solved | Normal |  Mrs. Joanne Quigley | — |  Julie Hodkiewicz | Chat | samplesloyaltyrefund | 21h | ●Responded | 5/5 | — | — | Oct 14, 2025 | - |
| 59252898 | BOPIS pickup not ready | Open | High |  Ethelyn Marquardt | — | Jacklyn Dare | Chat | vipfragrance | - | —Skipped | — | — | — | Jul 24, 2025 | - |
| 07251634 | App login problem | Pending | Normal |  Marian Wisoky | — |  Lily Raynor | Chat | damaged | - | —Skipped | — | — | — | May 30, 2025 | - |
| 39296514 | Influencer code not working | Solved | Normal |  Annabel Nicolas DDS | — |  Darryl Jacobi | Chat | fragranceloyalty | 7h | ●Responded | 10/11 | — | — | Jan 7, 2026 | - |
| 47357696 | Gift card balance question | Solved | Normal | Nannie Schinner | — | Leonard Waters-Howell | shade-match | 6h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 16948972 | Question about product ingredients | Solved | Low |  Dr. Carlie Kovacek | — | Chaz Renner | refundwholesaleshipping | 3h | ●Responded | 4/5 | — | — | Dec 21, 2025 | - | |
| 97323246 | Influencer code not working | Pending | Normal |  Ms. Sally Pfeffer | — |  Faith Hilll | Phone | sampleswholesale | - | —Skipped | — | — | — | Jan 19, 2026 | - |
| 04278663 | Item authenticity concern | Solved | Normal |  Juana Keeling | — | Darryl Jacobi | vip | 4h | ●Responded | 10/11 | — | — | Aug 4, 2025 | - | |
| 21615823 | Address change after shipping | Solved | Normal |  Carol Stamm | — | Tommy Kuvalis | Chat | shippingdamaged | 14h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 95825748 | App login problem | Solved | Normal |  Dr. Salvatore Collins | — | Mr. Skyla Trantow | fragrance | 1h | ●Responded | 5/5 | — | — | Mar 26, 2026 | - | |
| 15246318 | Lost package follow-up | Solved | Normal |  Yolanda Barton | — | Leonard Waters-Howell | Chat | sampleswholesaleshipping | 1h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 12322308 | Foundation match help | Solved | Low |  Eleonore Blick | — |  Mr. Lonie Hudson | loyalty | 3h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 75164141 | Price match request | Solved | Normal |  Josephine Morissette | — | Mr. Eliza Gerhold IV | gift-cardwholesalevip | 6h | ○Sent, no reply | — | — | — | May 28, 2025 | - | |
| 58296705 | Shipping cost question | Solved | Normal |  Forest Crooks | — | Julie Hodkiewicz | Chat | — | 2d | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 31267050 | Foundation match help | Solved | Low |  Sam Tillman | — | Vilma Gusikowski | Social | refundloyalty | 12h | ⊘Not fired | — | — | — | Jul 11, 2025 | - |
| 15513825 | Missing samples in order | Solved | High |  Owen Carter | — | Jacklyn Dare | Phone | bopisloyalty | 6h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - |
| 84249323 | Question about product ingredients | Solved | Normal |  Juana Baumbach | — | Mr. Eliza Gerhold IV | loyalty | 2d 13h | ●Responded | 4/5 | — | — | May 6, 2026 | - | |
| 74573785 | Refund not received | Solved | Normal |  Mr. Kent Feeney | — | Miss Amber Hintz Sr. | vip | 13h | ⊘Not fired | — | — | — | Jan 9, 2026 | - | |
| 31964678 | Item authenticity concern | Pending | Urgent |  Lelah Adams | — | Faith Hilll | — | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 05604270 | Birthday gift not received | Solved | Low |  Maude Bogan | — | Mr. Lonie Hudson | loyalty | 6h | ⊘Not fired | — | — | — | Jun 9, 2025 | - | |
| 04296188 | Wholesale order question | Solved | Normal |  Penelope Kautzer DVM | Highland Apothecary Co | Faith Hilll | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 72797269 | Klarna / Afterpay split issue | Solved | Normal |  Clint Konopelski | — | Jacklyn Dare | — | 6h | ⊘Not fired | — | — | — | Dec 21, 2025 | - | |
| 88202035 | Birthday gift not received | Solved | Normal |  Marlene King | — | Lily Raynor | samplesdamaged | 15h | ⊘Not fired | — | — | — | Jan 30, 2026 | - | |
| 48612069 | Foundation match help | Solved | Normal |  Mrs. Monica Daugherty | — | Yazmin Jast | — | 1h | ●Responded | 5/5 | — | — | Jun 4, 2025 | - |