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Showing 14,351 - 14,400 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 08642319 | Order arrived damaged | Solved | Low |  Kaleb Block | — |  Kip Schroeder IV | Chat | vip | 2d 22h | ●Responded | 7/11 | — | — | May 30, 2025 | - |
| 59989145 | Lost package follow-up | Solved | Low |  Audie Windler | — |  Faith Hilll | Chat | influencerrefund | 1d 13h | ○Sent, no reply | — | — | — | Nov 22, 2025 | - |
| 24681582 | Return after 30-day window | Solved | Normal |  Ardella Dicki | — |  Eula McKenzie | Chat | — | 2d 14h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 72008681 | Order arrived damaged | Solved | Low |  Tyrone Jacobi DVM | — |  Mr. Skyla Trantow | Phone | samplesloyaltyrefund | 5h | ●Responded | 2/5 | — | — | Jan 26, 2026 | - |
| 53326252 | Store experience feedback | Solved | Normal |  Michele Turcotte | — |  Katrina Johns | Chat | loyaltyapp | 4h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 63922574 | Wrong shade sent | Pending | Normal |  Mr. Estefania Lesch | — |  Kaela Friesen | — | - | —Skipped | — | — | — | Jul 11, 2025 | - | |
| 34722083 | Wrong shade sent | Solved | Normal |  Hugo Hintz | — |  Garth Dooley | — | 2h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 85231973 | Where is my order? | Open | High |  Skyla Hansen | Highland Apothecary Co |  Leonard Waters-Howell | wholesalevip | - | —Skipped | — | — | — | Aug 28, 2025 | - | |
| 46882983 | Foundation match help | Solved | Urgent |  Dr. Hermann Ferry | Marquee Events |  Julie Hodkiewicz | Chat | loyaltyvip | 1d 14h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 84606802 | Allergic reaction concern | Solved | Normal |  Gretchen Price | Aurora Hotels Group |  Mr. Cade Senger | gift-card | 3h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - | |
| 03459322 | Discount code not working | Solved | High |  Lisette Block | — |  Tommy Kuvalis | Chat | fragranceapp | 4h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - |
| 38800882 | Return after 30-day window | Solved | Normal |  Orval Considine I | — | Julie Hodkiewicz | Chat | appinfluencerreturns | 13h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 19669408 | Allergic reaction concern | Solved | High |  Tomas Torphy | — |  Lily Raynor | influencershipping | 1h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 46032272 | Wrong shade sent | Solved | High |  Mr. Sheridan Trantow | — | Mr. Skyla Trantow | — | 6h | ●Responded | 4/11 | — | — | Aug 14, 2025 | - | |
| 17094570 | Missing items in shipment | Solved | Low |  Earnest Purdy | — | Mr. Cade Senger | Chat | — | 14h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - |
| 43547005 | Cancel subscription / Auto-replenish | Pending | Low |  Pam Hauck | — | Mr. Skyla Trantow | Chat | samplesfragrance | - | —Skipped | — | — | — | Dec 18, 2025 | - |
| 98254502 | App login problem | Solved | Normal |  Ardith Ondricka MD | — | Leonard Waters-Howell | Chat | returns | 6h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - |
| 83760680 | Item authenticity concern | Solved | Normal |  Wm Durgan | — |  Ignatius Cummerata | Phone | — | 6h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - |
| 49997812 | Order arrived damaged | Solved | High |  Reina Runte | — | Tommy Kuvalis | — | 13h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 40904612 | Price match request | Solved | High | Mr. Sheridan Trantow | — |  Chaz Renner | Chat | returnsfragrance | 18h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - |
| 01000367 | Wholesale order question | Open | Normal |  Allen Prohaska | — | Faith Hilll | Chat | vipshade-matchshipping | - | —Skipped | — | — | — | Jan 5, 2026 | - |
| 63446275 | Question about product ingredients | Solved | Low |  Harry Lynch DDS | — | Mr. Cade Senger | fragrancewholesaleloyalty | 2h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 73404827 | BOPIS pickup not ready | Solved | Normal |  Yolanda Klocko | — |  Darryl Jacobi | Chat | refund | 6h | ●Responded | 4/5 | — | — | May 8, 2026 | - |
| 15254616 | Influencer code not working | Solved | Normal |  Bruce Kozey | — |  Vilma Gusikowski | vipinfluencer | 2h | ●Responded | 5/5 | — | — | Jun 12, 2025 | - | |
| 00934181 | Item authenticity concern | Solved | Urgent |  Olive Volkman | — | Tommy Kuvalis | Social | influencerrefund | 1h | ⊘Not fired | — | — | — | Jul 17, 2025 | - |
| 39795039 | Missing items in shipment | Solved | Low |  Jordan Gerlach | — | Garth Dooley | appshade-matchbopis | 2h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - | |
| 78431037 | Price match request | Open | Low |  Electa Friesen | — | Julie Hodkiewicz | bopisreturns | - | —Skipped | — | — | — | Sep 13, 2025 | - | |
| 50849284 | Loyalty points not posting | Solved | Low |  Amira Howe | — | Julie Hodkiewicz | — | 5h | ●Responded | 9/11 | — | — | Oct 3, 2025 | - | |
| 56033864 | Gift card balance question | Solved | Normal |  Shakira Hirthe | — | Kip Schroeder IV | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 45351757 | App login problem | Solved | High |  Roxane Rohan PhD | — | Julie Hodkiewicz | Chat | gift-card | 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 09072577 | Insider tier issue | Solved | High |  Elsa Stracke | Studio Eleven |  Dr. Mandy McLaughlin | — | 6h | ●Responded | 5/5 | — | — | Apr 12, 2026 | - | |
| 72873187 | Lost package follow-up | Solved | Normal |  Myriam Rau | — | Lily Raynor | — | 7h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |
| 23495580 | Insider tier issue | Pending | Normal |  Ed Ritchie | — | Katrina Johns | Chat | shippingappsamples | - | —Skipped | — | — | — | May 10, 2026 | - |
| 22937469 | Restock alert for backorder | Pending | Normal |  Anna Schmitt | — | Vilma Gusikowski | bopis | - | —Skipped | — | — | — | Feb 18, 2026 | - | |
| 41053514 | Foundation match help | Solved | High |  Fred Abbott | — |  Yazmin Jast | — | 5h | ●Responded | 5/5 | — | — | Dec 1, 2025 | - | |
| 53171483 | Allergic reaction concern | Solved | Normal |  Lindsey Schneider | — | Dr. Mandy McLaughlin | Chat | — | 16h | ●Responded | 4/5 | — | — | Sep 30, 2025 | - |
| 86607392 | Address change after shipping | Solved | Normal |  Ericka Schuppe | — | Julie Hodkiewicz | Phone | gift-card | 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 71763559 | Return after 30-day window | Solved | Normal |  Bette Schaden | — | Darryl Jacobi | Phone | shipping | 1h | ⊘Not fired | — | — | — | Jan 26, 2026 | - |
| 23288073 | Item authenticity concern | Solved | Normal |  Myron Watsica | — | Darryl Jacobi | Chat | refundshippingloyalty | 5h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - |
| 75959612 | Allergic reaction concern | Solved | Low |  Max Block | — | Garth Dooley | Phone | influencerrefund | 5h | ●Responded | 4/5 | — | — | Apr 24, 2026 | - |
| 30599848 | Shipping cost question | Solved | Normal |  Mr. Ronald Fahey | Atlas Hospitality | Eula McKenzie | vip | 2h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 78033609 | Price match request | Solved | Urgent |  Lizzie Wisoky | — |  Oscar O'Hara | samplesgift-cardvip | 13h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | |
| 69736530 | Order arrived damaged | Solved | Normal |  Forrest Considine-Conroy | — | Darryl Jacobi | Chat | refunddamaged | 6h | ⊘Not fired | — | — | — | Oct 4, 2025 | - |
| 37108220 | Store experience feedback | Solved | Normal |  Lesley Rowe Sr. | — | Julie Hodkiewicz | Chat | shade-matchreturns | 3h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 23534359 | Question about product ingredients | Pending | Normal |  Caterina Wintheiser | — | Vilma Gusikowski | viprefundgift-card | - | —Skipped | — | — | — | Apr 25, 2026 | - | |
| 87226432 | Lost package follow-up | Solved | Normal |  Delbert Morar DVM | — | Faith Hilll | Chat | shade-matchsamples | 1h | ●Responded | 5/5 | — | — | May 6, 2026 | - |
| 86468041 | Missing items in shipment | Solved | Normal |  Della McKenzie | — | Darryl Jacobi | — | 5h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 84188642 | Wrong shade sent | Solved | Normal |  Dr. Nona Willms | — | Yazmin Jast | bopisshipping | 4d 19h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 37725256 | Where is my order? | Open | Low |  Joel Wisoky | — |  Mr. Lonie Hudson | Chat | refundbopis | - | —Skipped | — | — | — | Oct 31, 2025 | - |
| 68179340 | Foundation match help | Solved | High |  Carlos Beer | — | Garth Dooley | gift-cardreturns | 3h | ⊘Not fired | — | — | — | Mar 31, 2026 | - |