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Showing 16,201 - 16,250 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26490232 | Address change after shipping | Solved | Normal |  Roel Little | — |  Julie Hodkiewicz | Chat | gift-carddamagedreturns | 1h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 54386232 | Store experience feedback | Solved | Normal |  Jazlyn Bosco | — |  Mr. Skyla Trantow | Chat | — | 4h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 55000551 | Birthday gift not received | Pending | Normal |  Kody Kling | — | Mr. Skyla Trantow | Chat | shade-matchapp | - | —Skipped | — | — | — | Jun 6, 2025 | - |
| 90625608 | Address change after shipping | Solved | Normal |  Bobbie Bergnaum | — |  Kip Schroeder IV | Chat | loyaltybopis | 6h | ●Responded | 3/5 | — | — | Jan 20, 2026 | - |
| 41806338 | Missing items in shipment | Solved | Normal |  Dr. Jazmyn Wiegand-Wyman | — |  Mr. Lonie Hudson | returnsvipdamaged | 20h | ●Responded | 5/5 | — | — | Dec 10, 2025 | - | |
| 31656504 | Klarna / Afterpay split issue | Solved | High |  Nikolas Terry | — |  Kaela Friesen | wholesale | 1h | ○Sent, no reply | — | — | — | May 16, 2026 | - | |
| 90301116 | Order arrived damaged | Solved | Low |  Ellie Gulgowski | — |  Dr. Mandy McLaughlin | gift-card | 4h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 16911925 | Discount code not working | Solved | Normal |  Kay Boyer | — |  Tommy Kuvalis | Chat | wholesale | 2d 3h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 67206112 | Influencer code not working | Solved | Normal |  Gertrude Larson | — | Tommy Kuvalis | fragrancesamples | 7h | ●Responded | 1/5 | — | — | Aug 7, 2025 | - | |
| 63977433 | Allergic reaction concern | Solved | High |  Omar Herzog | — |  Katrina Johns | returnsshade-matchloyalty | 11h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 30167955 | Address change after shipping | Solved | Normal |  Westley Emard | Atlas Hospitality |  Eula McKenzie | loyaltyappfragrance | 2d | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 92313873 | App login problem | Solved | Normal |  Kane Bernier | — |  Steve O'Conner | shade-match | 6h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - | |
| 72828872 | Question about product ingredients | Pending | Normal |  Ronald Connelly | — | Julie Hodkiewicz | loyalty | - | —Skipped | — | — | — | Jul 22, 2025 | - | |
| 48545614 | Order arrived damaged | Solved | Low |  Willy Welch | House of Lumière |  Darryl Jacobi | refundvip | 18h | ●Responded | 5/5 | — | — | Jul 24, 2025 | - | |
| 08631679 | Lost package follow-up | Solved | Normal |  Irma Fahey | — |  Yazmin Jast | Phone | refundwholesalegift-card | 3h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - |
| 82697700 | Order arrived damaged | Solved | Normal |  Daniella Berge | — |  Oscar O'Hara | returns | 1d 12h | ●Responded | 4/5 | — | — | Jul 2, 2025 | - | |
| 41865826 | Item authenticity concern | Solved | Urgent |  Jenna Grant | — |  Ignatius Cummerata | Phone | samples | 17h | ●Responded | 5/5 | — | — | May 1, 2026 | - |
| 98249330 | Allergic reaction concern | Solved | Normal |  Odie Becker | — |  Miss Amber Hintz Sr. | Chat | vipshade-matchdamaged | 1h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - |
| 33803672 | Insider tier issue | Pending | Normal |  Evan Brown | — | Julie Hodkiewicz | loyalty | - | —Skipped | — | — | — | Jun 6, 2025 | - | |
| 79109806 | Pro discount enrollment | Pending | Normal |  Davin Schaden | Modern Mercantile |  Mr. Cade Senger | bopissamples | - | —Skipped | — | — | — | May 8, 2026 | - | |
| 83917794 | BOPIS pickup not ready | Solved | High |  Rex Crist | — | Oscar O'Hara | Phone | vipfragrance | 22h | ●Responded | 4/5 | — | — | Apr 1, 2026 | - |
| 10525509 | Order arrived damaged | Solved | Low |  Stuart Waters | — | Eula McKenzie | returnsapp | 3h | ⊘Not fired | — | — | — | Nov 12, 2025 | - | |
| 23288044 | Wrong shade sent | Solved | Normal |  Reed Parker | — |  Mr. Eliza Gerhold IV | Chat | shippingbopisdamaged | 9d 2h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 55362458 | Insider tier issue | Open | Normal |  Jimmie Klein | — | Steve O'Conner | Chat | influencerloyaltygift-card | - | —Skipped | — | — | — | Mar 16, 2026 | - |
| 96889837 | Foundation match help | Solved | Normal |  Camden Block | — | Mr. Cade Senger | Phone | shade-match | 1h | ●Responded | 5/5 | — | — | Oct 3, 2025 | - |
| 99692148 | Pro discount enrollment | Solved | Normal |  Darrell Turner | — | Steve O'Conner | samples | 5h | ⊘Not fired | — | — | — | Sep 13, 2025 | - | |
| 24879633 | BOPIS order cancelled at store | Solved | Normal |  Darrel Bayer | — | Eula McKenzie | loyaltygift-card | 21h | ●Responded | 4/5 | — | — | Jul 31, 2025 | - | |
| 89751050 | Store experience feedback | Solved | Low |  Ellen Bauch PhD | — | Mr. Skyla Trantow | fragrancereturns | 1h | ●Responded | 5/5 | — | — | Aug 8, 2025 | - | |
| 93734817 | Refund not received | Pending | Urgent | Kody Kling | — | Mr. Skyla Trantow | wholesalerefund | - | —Skipped | — | — | — | Oct 24, 2025 | - | |
| 35783156 | Return after 30-day window | Solved | Low |  Bradford Mraz | — | Miss Amber Hintz Sr. | Chat | — | 4h | ●Responded | 4/5 | — | — | Feb 5, 2026 | - |
| 77465528 | Where is my order? | Open | Normal |  Jermaine Johns | — |  Vilma Gusikowski | fragrancevip | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 92006192 | Order arrived damaged | Pending | High |  Everette Bosco | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 97644693 | Item authenticity concern | Solved | Normal |  Nicholas Conroy III | — |  Faith Hilll | damaged | 6h | ●Responded | 10/11 | — | — | Jan 29, 2026 | - | |
| 83736975 | Cancel order request | Solved | Low |  Claire Wiegand | — | Mr. Cade Senger | loyaltyinfluencervip | 12h | ●Responded | 4/5 | — | — | Dec 11, 2025 | - | |
| 52594290 | Return after 30-day window | Solved | Urgent |  Deron Conn | — |  Chaz Renner | Phone | refundfragrance | 23h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 78229021 | Discount code not working | Solved | Low |  Hollie Swift I | — | Mr. Lonie Hudson | shipping | 3h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 99566433 | Discount code not working | Pending | Normal |  Duane Effertz | — | Ignatius Cummerata | loyaltybopissamples | - | —Skipped | — | — | — | Jan 6, 2026 | - | |
| 89071553 | Cancel subscription / Auto-replenish | Solved | Low |  Roland Ortiz-McGlynn | — |  Leonard Waters-Howell | vip | 2h | ⊘Not fired | — | — | — | Jun 27, 2025 | - | |
| 57991617 | Wholesale order question | Solved | Normal |  Jazmyne Anderson | — | Tommy Kuvalis | returnswholesale | 5h | ●Responded | 5/5 | — | — | May 27, 2025 | - | |
| 70505419 | Discount code not working | Solved | Low |  Gilberto Kautzer | — | Oscar O'Hara | Chat | returns | 3d 13h | ●Responded | 3/5 | — | — | Jun 18, 2025 | - |
| 48542066 | Cancel subscription / Auto-replenish | Solved | High |  Rosemary Lesch-Block | — | Chaz Renner | damagedshade-match | 2h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | |
| 44995954 | Missing items in shipment | Solved | Normal |  Ramon Feeney | — | Yazmin Jast | Chat | — | 3d 4h | ●Responded | 3/5 | — | — | Feb 16, 2026 | - |
| 18510595 | Price match request | Solved | Low |  Renee Spinka | — | Kaela Friesen | — | 2d 3h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 27899325 | Allergic reaction concern | Solved | Low |  Chelsie Reinger | — | Ignatius Cummerata | Chat | fragrancedamaged | 23h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 64699593 | Missing items in shipment | Solved | High |  Aron Boyer | — | Yazmin Jast | — | 4h | ⊘Not fired | — | — | — | Jun 13, 2025 | - | |
| 30186746 | Return after 30-day window | Solved | High |  Kirsten Becker | — | Tommy Kuvalis | Chat | refundbopisshipping | 5d 11h | ⊘Not fired | — | — | — | Feb 25, 2026 | - |
| 59230726 | Lost package follow-up | Solved | Low |  Mr. Tom Barton | — | Vilma Gusikowski | damagedshade-matchreturns | 2d 11h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 78156808 | Lost package follow-up | Open | Low |  Ottilie Skiles | — | Katrina Johns | loyaltyinfluencergift-card | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 99099084 | Influencer code not working | Solved | Normal |  Estefania Donnelly | — | Katrina Johns | Chat | returns | 15h | ●Responded | 2/5 | — | — | Feb 26, 2026 | - |
| 80908135 | Lost package follow-up | Solved | Normal |  Michele Turcotte | — | Yazmin Jast | apprefund | 23h | ●Responded | 4/5 | — | — | Apr 29, 2026 | - |