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Showing 16,851 - 16,900 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14783163 | Shipping cost question | Solved | Normal |  Scottie Schaefer DDS | — |  Eula McKenzie | — | 2d 4h | ●Responded | 3/5 | — | — | Dec 17, 2025 | - | |
| 25213251 | Restock alert for backorder | Solved | Normal |  Shaun Corkery-Rau | — |  Chaz Renner | Chat | refundshade-matchinfluencer | 4h | ●Responded | 5/5 | — | — | Nov 11, 2025 | - |
| 50303661 | BOPIS order cancelled at store | Solved | Normal |  Haskell Dietrich | — |  Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 40035002 | Gift card balance question | Pending | Low |  Dr. Henry Tromp DVM | — | Chaz Renner | Social | samples | - | —Skipped | — | — | — | Aug 8, 2025 | - |
| 49349424 | Pro discount enrollment | Solved | Normal |  Pete Rowe | — |  Steve O'Conner | bopisfragrance | 3h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 40963449 | Influencer code not working | Solved | Normal |  Alfred Hahn-Terry | — |  Oscar O'Hara | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 91208482 | Order arrived damaged | Pending | Low |  Rubye Walker | — |  Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Jul 30, 2025 | - |
| 23231074 | Pro discount enrollment | Pending | Normal |  Amos Barton | — |  Garth Dooley | — | - | —Skipped | — | — | — | Sep 11, 2025 | - | |
| 36284473 | Price match request | Solved | Low |  Gilberto Kautzer | — |  Jacklyn Dare | Chat | returnsinfluencer | 2h | ○Sent, no reply | — | — | — | May 6, 2026 | - |
| 70663527 | Price match request | Solved | Normal |  Ms. Ella Kozey Sr. | — |  Tommy Kuvalis | shippingbopis | 6h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 88066253 | Store experience feedback | Pending | Normal |  Tricia Kunde IV | — |  Kaela Friesen | Chat | wholesale | - | —Skipped | — | — | — | Jun 27, 2025 | - |
| 91683306 | Allergic reaction concern | Solved | High |  Clinton Bogan | — | Mr. Lonie Hudson | Social | refunddamaged | 2d 11h | ⊘Not fired | — | — | — | Apr 17, 2026 | - |
| 71515573 | Lost package follow-up | Solved | Normal |  Glen Breitenberg | — | Steve O'Conner | shippingapp | 6h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 28573740 | Insider tier issue | Solved | Normal |  Felix Hartmann | — | Garth Dooley | — | 2d 11h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |
| 28219895 | Klarna / Afterpay split issue | Pending | Low |  Darrel Murazik | House of Lumière | Garth Dooley | Chat | returnsbopisrefund | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 03456372 | App crashes at checkout | Solved | Normal |  Harvey Reichert | — |  Ignatius Cummerata | Chat | loyalty | 10h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 28448369 | Foundation match help | Solved | Normal |  Lester Sipes | — | Kaela Friesen | Chat | gift-card | 1h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 32739361 | Restock alert for backorder | Solved | Normal |  Adrian Franey-Lebsack | — |  Katrina Johns | Chat | gift-cardrefunddamaged | 5h | ⊘Not fired | — | — | — | Jul 29, 2025 | - |
| 50630814 | Shipping cost question | Solved | Low |  Mavis Torphy | — |  Mr. Eliza Gerhold IV | influencerdamagedsamples | 2h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 75001080 | Influencer code not working | Solved | Normal |  Clark Gulgowski-Altenwerth | — |  Kip Schroeder IV | shade-matchshippingapp | 2h | ●Responded | 5/5 | — | — | Apr 21, 2026 | - | |
| 08838825 | Price match request | Solved | Normal |  Ethelyn Marquardt | — |  Darryl Jacobi | — | 20h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 19118660 | BOPIS order cancelled at store | Solved | Normal |  Barbara Herman | — | Ignatius Cummerata | shade-match | 18h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - | |
| 40708989 | Cancel subscription / Auto-replenish | Open | Normal |  Shakira Kiehn | — |  Vilma Gusikowski | Social | app | - | —Skipped | — | — | — | Jul 22, 2025 | - |
| 74881846 | Lost package follow-up | Solved | Normal |  Liza Kozey | — |  Julie Hodkiewicz | Phone | samples | 20h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 37563695 | Cancel subscription / Auto-replenish | Solved | Normal |  Stephen Kozey | — | Eula McKenzie | — | 19h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |
| 27133511 | Restock alert for backorder | Solved | Normal |  Tonya Koepp MD | — | Kaela Friesen | Chat | samplesgift-card | 6h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - |
| 47169418 | Shipping cost question | Solved | Low |  Brent Von I | — |  Leonard Waters-Howell | Phone | gift-cardappreturns | 9h | ○Sent, no reply | — | — | — | May 20, 2026 | - |
| 71504925 | Influencer code not working | Solved | Normal |  Jazmyne Anderson | — | Oscar O'Hara | Chat | — | 2d 18h | ⊘Not fired | — | — | — | Jan 16, 2026 | - |
| 41825178 | Birthday gift not received | Solved | Normal |  Shea Berge | — |  Amely Pacocha | Chat | — | 11h | ⊘Not fired | — | — | — | May 23, 2025 | - |
| 93472596 | Price match request | Solved | Normal |  Shelia Jakubowski | — | Dr. Mandy McLaughlin | influencerwholesale | 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 54482138 | Shipping cost question | Solved | Normal |  Miss Caroline Gusikowski | — | Steve O'Conner | Chat | refundshade-matchgift-card | 8h | ●Responded | 10/11 | — | — | Dec 30, 2025 | - |
| 40888868 | Restock alert for backorder | Pending | Normal |  Drew Ankunding | — | Leonard Waters-Howell | shade-matchloyalty | - | —Skipped | — | — | — | Jan 10, 2026 | - | |
| 00476764 | Allergic reaction concern | Solved | Normal |  Spencer Morar | — | Oscar O'Hara | Social | samplesinfluencer | 6h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 82747681 | Wholesale order question | Open | Normal |  Cecilia Hilll | Quartz Gifting | Eula McKenzie | refundinfluencer | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 31236247 | Cancel order request | Solved | Urgent |  Mrs. Dorothy Russel | — |  Mr. Cade Senger | — | 2h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 07607753 | Shipping cost question | Solved | High |  Gilbert McLaughlin DVM | — | Katrina Johns | — | 11h | ⊘Not fired | — | — | — | Oct 26, 2025 | - | |
| 02841711 | Wrong shade sent | Solved | Low |  Freda Koepp | — |  Yazmin Jast | refundinfluencerwholesale | 21h | ●Responded | 4/5 | — | — | Jan 17, 2026 | - | |
| 81361182 | Cancel order request | Solved | Normal |  Janice Hessel | — | Leonard Waters-Howell | Chat | gift-cardfragrance | 4h | ○Sent, no reply | — | — | — | Aug 3, 2025 | - |
| 99202408 | Store experience feedback | Solved | High |  Mr. Efren Connelly | — | Steve O'Conner | Chat | — | 5h | ●Responded | 10/11 | — | — | Sep 24, 2025 | - |
| 22592191 | Klarna / Afterpay split issue | Pending | Normal |  Miss Dino Hodkiewicz | — | Ignatius Cummerata | Chat | wholesale | - | —Skipped | — | — | — | Jul 30, 2025 | - |
| 39934454 | Item authenticity concern | Solved | Normal |  Heber Maggio | Aurora Hotels Group | Tommy Kuvalis | Phone | shippingsamplesshade-match | 18h | ●Responded | 4/5 | — | — | Dec 27, 2025 | - |
| 35834157 | Restock alert for backorder | Solved | Low |  Berneice Heller | — | Oscar O'Hara | Phone | vip | 5h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 43328311 | Missing samples in order | Solved | Low |  Rodolfo Weber | — | Katrina Johns | returnsdamaged | 15h | ●Responded | 1/5 | — | — | Jun 26, 2025 | - | |
| 71779778 | Address change after shipping | Solved | Low |  Deanna Cole DDS | — | Amely Pacocha | Chat | shippingdamagedgift-card | 15h | ●Responded | 5/5 | — | — | Jan 6, 2026 | - |
| 94494065 | Address change after shipping | Solved | Normal |  Martine O'Keefe | — | Yazmin Jast | — | 2h | ⊘Not fired | — | — | — | Jun 6, 2025 | - | |
| 09788191 | Influencer code not working | Open | Normal |  Giles Gusikowski | — | Mr. Eliza Gerhold IV | damaged | - | —Skipped | — | — | — | Aug 26, 2025 | - | |
| 42477624 | Influencer code not working | Solved | High |  Calista Franecki PhD | — | Garth Dooley | — | 1d | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 06326638 | Gift card balance question | Solved | Normal |  Shelley Carroll | — | Leonard Waters-Howell | bopisloyalty | 4h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - | |
| 53437436 | Missing samples in order | Solved | Normal |  Shanie Wolff | — | Kip Schroeder IV | appshade-matchgift-card | 1d 20h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 93219578 | Birthday gift not received | Solved | Low |  Blaise Schultz | — | Vilma Gusikowski | gift-card | 3h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - |