External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 32405259 | Price match request | Pending | Normal | — | bopisdamagedvip | - | —Skipped | — | — | — | Oct 22, 2025 | - | |||
| 86451754 | Restock alert for backorder | Solved | High | — | Chat | fragrancesamplesrefund | 5h | ○Sent, no reply | — | — | — | May 19, 2026 | - | ||
| 42524856 | Pro discount enrollment | Solved | Normal | — | shipping | 3h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |||
| 85163859 | Price match request | Solved | High | — | Chat | loyalty | 5h | ●Responded | 7/11 | — | — | Sep 26, 2025 | - | ||
| 57638378 | Order arrived damaged | Solved | Normal | — | Chat | — | 1d 19h | ●Responded | 1/5 | — | — | Mar 5, 2026 | - | ||
| 89139607 | Influencer code not working | Solved | Normal | — | Chat | samples | 5h | ○Sent, no reply | — | — | — | Aug 11, 2025 | - | ||
| 62513098 | Price match request | Open | Low | — | influencerdamaged | - | —Skipped | — | — | — | Feb 26, 2026 | - | |||
| 79906876 | Missing samples in order | Solved | Low | Atlas Hospitality | shipping | 4h | ●Responded | 3/5 | — | — | Sep 20, 2025 | - | |||
| 97189534 | BOPIS order cancelled at store | Solved | Normal | — | bopis | 4h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |||
| 54027098 | Question about product ingredients | Solved | Normal | — | Chat | — | 4h | ⊘Not fired | — | — | — | Sep 13, 2025 | - | ||
| 24054915 | Pro discount enrollment | Open | Low | — | appwholesaleshipping | - | —Skipped | — | — | — | Jun 25, 2025 | - | |||
| 09938314 | BOPIS pickup not ready | Solved | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | ||
| 65651257 | Wholesale order question | Pending | Normal | — | Chat | damagedinfluencer | - | —Skipped | — | — | — | Apr 1, 2026 | - | ||
| 75781122 | Gift card balance question | Solved | Normal | — | fragrancereturnsrefund | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |||
| 32375580 | Allergic reaction concern | Solved | Normal | — | Phone | — | 1h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | ||
| 08057300 | Wrong shade sent | Solved | Low | — | shade-matchloyalty | 2h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |||
| 36152247 | Question about product ingredients | Open | Normal | — | bopiswholesale | - | —Skipped | — | — | — | Nov 21, 2025 | - | |||
| 85462353 | Influencer code not working | Solved | Normal | — | returnsshade-match | 4h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |||
| 37689179 | Foundation match help | Pending | Low | — | — | - | —Skipped | — | — | — | Oct 2, 2025 | - | |||
| 01033979 | Address change after shipping | Pending | Normal | North Star Retreats | shippingreturns | - | —Skipped | — | — | — | Jan 13, 2026 | - | |||
| 79340963 | Discount code not working | Solved | Urgent | — | refundreturnsvip | 2d | ●Responded | 4/5 | — | — | Jul 1, 2025 | - | |||
| 49307929 | Order arrived damaged | Pending | Low | — | vip | - | —Skipped | — | — | — | Sep 21, 2025 | - | |||
| 51287229 | Foundation match help | Solved | Low | — | Chat | loyalty | 4h | ●Responded | 2/5 | — | — | Dec 28, 2025 | - | ||
| 63497350 | App crashes at checkout | Solved | Normal | — | vip | 11h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - | |||
| 59185973 | Klarna / Afterpay split issue | Solved | Normal | — | shippinginfluencervip | 6h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |||
| 28675841 | Wholesale order question | Solved | Normal | Coastal Spas & Wellness | gift-cardsamples | 6h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |||
| 86470884 | Influencer code not working | Solved | High | — | shipping | 5h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |||
| 99912213 | Price match request | Solved | Low | — | loyaltysamples | 2h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | |||
| 04231527 | Cancel order request | Solved | Low | — | influencerfragrance | 10h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |||
| 02885312 | Pro discount enrollment | Solved | High | — | shade-matchreturns | 22h | ●Responded | 10/11 | — | — | May 28, 2025 | - | |||
| 85998497 | Birthday gift not received | Open | Normal | — | Chat | — | - | —Skipped | — | — | — | Feb 10, 2026 | - | ||
| 26360865 | Return after 30-day window | Pending | Normal | — | Social | influencervipgift-card | - | —Skipped | — | — | — | Feb 13, 2026 | - | ||
| 44398847 | Return after 30-day window | Solved | Low | — | bopisshade-matchwholesale | 1d 17h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 36470964 | BOPIS pickup not ready | Solved | Normal | — | Chat | loyaltyshippingapp | 4h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | ||
| 56389661 | Missing items in shipment | Solved | Normal | — | — | 13h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |||
| 39980728 | Foundation match help | Solved | High | — | samples | 6h | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |||
| 42717717 | Lost package follow-up | Solved | Normal | — | Chat | wholesalereturnsfragrance | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | ||
| 67600670 | Shipping cost question | Pending | Low | — | gift-cardshippingwholesale | - | —Skipped | — | — | — | Mar 5, 2026 | - | |||
| 66500024 | Missing items in shipment | Open | Normal | — | gift-cardvipbopis | - | —Skipped | — | — | — | Jul 7, 2025 | - | |||
| 71547654 | Cancel order request | Solved | Normal | — | influencerwholesalefragrance | 5d | ●Responded | 1/5 | — | — | Jun 15, 2025 | - | |||
| 87046523 | Birthday gift not received | Solved | Normal | — | influencer | 1d 19h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |||
| 83986701 | Influencer code not working | Solved | Low | — | returns | 1d 20h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |||
| 74385812 | Wholesale order question | Solved | Normal | — | Chat | influencershippinggift-card | 1h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - | ||
| 49200212 | Restock alert for backorder | Solved | Low | — | Phone | — | 6h | ●Responded | 4/5 | — | — | Jan 1, 2026 | - | ||
| 80141720 | Return after 30-day window | Solved | Normal | — | shippingloyaltyrefund | 1d | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |||
| 61074707 | App login problem | Solved | Normal | — | — | 2d 16h | ○Sent, no reply | — | — | — | Jan 11, 2026 | - | |||
| 30050719 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | shipping | 2h | ○Sent, no reply | — | — | — | May 7, 2026 | - | ||
| 35239276 | Loyalty points not posting | Open | Normal | — | Chat | fragrance | - | —Skipped | — | — | — | Nov 21, 2025 | - | ||
| 82832381 | Missing samples in order | Solved | High | — | Chat | loyaltybopis | 2h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | ||
| 95862671 | Refund not received | Solved | Normal | — | Phone | influencerloyalty | 5h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - |