Yazmin Jast
Returns Specialist·Specialist·rodolfo_hilll82@gmail.com
Rating distribution
5
232
4
135
3
47
2
41
1
42
QA performance
Total evals
2
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
3.68 / 5
-0.60 starsvs. prior 30 days
AI-acceptance rate
100.0%
0 of 10 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 99745983Missing samples in order |  Jacqueline Borer | Yazmin Jast | May 24, 2026, 3:20 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 12365012Influencer code not working |  Janice McGlynn | Yazmin Jast | May 23, 2026, 9:51 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 59037303Wholesale order question |  Miss Edith Rippin | Yazmin Jast | May 22, 2026, 9:00 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 55144289Item authenticity concern |  Tamara Corkery | Yazmin Jast | May 22, 2026, 5:07 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 57107714Item authenticity concern |  Amira Howe | Yazmin Jast | May 22, 2026, 4:02 PM |
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 12721874Missing samples in order |  Desiree Nikolaus | Yazmin Jast | May 22, 2026, 6:59 AM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 66251758Foundation match help |  Emerald Hoeger | Yazmin Jast | May 19, 2026, 4:41 AM |
| 4/11 | Won't recommend until the basics are fixed. | 57668439Return after 30-day window |  Leona Kassulke | Yazmin Jast | May 18, 2026, 7:55 PM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 06694190Wholesale order question |  Lori Ruecker | Yazmin Jast | May 18, 2026, 9:18 AM |
| 2/5 | Felt like I was talking to a script. Same response three times. | 75522238Missing items in shipment |  Skyla Hansen | Yazmin Jast | May 17, 2026, 10:13 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 92491210Wholesale order question |  Kay Boyer | Yazmin Jast | May 17, 2026, 11:20 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 65306041Refund not received |  Julius Predovic | Yazmin Jast | May 15, 2026, 12:57 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 01645594Wrong shade sent |  Melanie Schmidt II | Yazmin Jast | May 15, 2026, 12:30 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 57371864Allergic reaction concern |  Ellie Kuhn | Yazmin Jast | May 12, 2026, 10:26 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 09937266Order arrived damaged |  Cathy O'Keefe | Yazmin Jast | May 12, 2026, 1:01 PM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 30566686Store experience feedback |  Leonard Towne | Yazmin Jast | May 12, 2026, 2:56 AM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 96658414Cancel order request |  Giovanny Stroman | Yazmin Jast | May 11, 2026, 7:37 PM |
| 3/5 | Had to provide proof of purchase three different ways. | 84104311Missing items in shipment |  Catherine Kreiger | Yazmin Jast | May 10, 2026, 9:49 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 14764568Where is my order? |  Estefania Donnelly | Yazmin Jast | May 10, 2026, 11:12 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 80100048Discount code not working |  Alan Weissnat | Yazmin Jast | May 10, 2026, 3:20 AM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 61389694Lost package follow-up |  Hallie Feest | Yazmin Jast | May 9, 2026, 6:19 AM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 37400085Loyalty points not posting |  Delbert Morar DVM | Yazmin Jast | May 9, 2026, 3:19 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 42802188Insider tier issue |  Kenneth O'Reilly | Yazmin Jast | May 8, 2026, 9:44 PM |
| 5/5 | Got my Insider perks set up in under a minute. | 69995433Lost package follow-up |  Caleb Cronin | Yazmin Jast | May 8, 2026, 4:05 AM |
| 1/5 | More inclusive shade ranges would be huge. | 84875059Foundation match help |  Toby Mosciski | Yazmin Jast | May 7, 2026, 8:13 PM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 17279570Store experience feedback |  Mandy Nader | Yazmin Jast | May 7, 2026, 2:20 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 88429708BOPIS order cancelled at store |  Miss Kathy Trantow Sr. | Yazmin Jast | May 7, 2026, 11:17 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 02296044Cancel subscription / Auto-replenish |  Jonatan Hammes-Toy | Yazmin Jast | May 7, 2026, 8:16 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 13230882Wrong shade sent |  Kyra Hermann | Yazmin Jast | May 6, 2026, 1:43 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 51693517Item authenticity concern |  Lyric Reichel | Yazmin Jast | May 3, 2026, 3:45 PM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 74398424Pro discount enrollment |  Mr. Ian Schuppe-Stamm | Yazmin Jast | May 3, 2026, 10:54 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 30810912Discount code not working |  Braden Hodkiewicz | Yazmin Jast | May 2, 2026, 8:16 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 19363965Address change after shipping |  Kristian Shanahan | Yazmin Jast | May 2, 2026, 4:32 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 80908135Lost package follow-up |  Michele Turcotte | Yazmin Jast | May 2, 2026, 8:39 AM |
| 5/5 | Add a recommend-based-on-what-I-own feature. | 70779129Allergic reaction concern |  Jon Walter | Yazmin Jast | May 1, 2026, 8:23 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 12335699Loyalty points not posting |  Carol Morissette | Yazmin Jast | Apr 27, 2026, 8:10 PM |
| 2/5 | App kept asking for the same info on different screens. | 22850049Foundation match help |  Shaun Corkery-Rau | Yazmin Jast | Apr 26, 2026, 2:00 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 84509819Return after 30-day window |  Delores Blick-Rohan | Yazmin Jast | Apr 25, 2026, 5:52 PM |
| 3/5 | Integrate the wishlist with stock alerts. | 62132480Price match request |  Ralph Treutel | Yazmin Jast | Apr 25, 2026, 3:09 PM |
| 9/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 24300459Pro discount enrollment |  Alan Rosenbaum | Yazmin Jast | Apr 25, 2026, 2:14 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 07695787Klarna / Afterpay split issue |  Orin Beier II | Yazmin Jast | Apr 25, 2026, 9:58 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 17606667Klarna / Afterpay split issue |  Lera Reichel DVM | Yazmin Jast | Apr 24, 2026, 12:03 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 12750643Refund not received |  Elsa Boyle | Yazmin Jast | Apr 24, 2026, 5:38 AM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 02528180Order arrived damaged |  Arnaldo Beatty | Yazmin Jast | Apr 23, 2026, 11:41 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 06854572Address change after shipping |  Daija Koss | Yazmin Jast | Apr 23, 2026, 2:11 AM |
| 1/5 | Faster shipping would make me shop here exclusively. | 64002250App login problem |  Myron Watsica | Yazmin Jast | Apr 22, 2026, 10:41 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 58071344Price match request |  Zechariah Blick | Yazmin Jast | Apr 22, 2026, 10:26 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 79866939Shipping cost question |  Kaleb Block | Yazmin Jast | Apr 22, 2026, 9:44 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 37362184Wholesale order question |  Wendell Donnelly MD | Yazmin Jast | Apr 22, 2026, 1:16 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 23365138Loyalty points not posting |  Mable Lind | Yazmin Jast | Apr 21, 2026, 9:03 PM |