External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13715499 | Missing samples in order | Closed | Normal | — | Chat | fragrancerefund | 2d 3h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 15, 2025 | ||
| 57674037 | Restock alert for backorder | Closed | Normal | — | Chat | fragranceshippingreturns | 2h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 15, 2025 | ||
| 31204953 | Order arrived damaged | Closed | Normal | — | Chat | shade-match | 2h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 15, 2025 | ||
| 78124382 | Klarna / Afterpay split issue | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 15, 2025 | |||
| 51515799 | Refund not received | Closed | Normal | — | Phone | — | 2h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 15, 2025 | ||
| 71247111 | Order arrived damaged | Closed | Normal | — | shippinginfluencerloyalty | 2h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 15, 2025 | |||
| 19725840 | Loyalty points not posting | Closed | Normal | — | Chat | gift-card | 1h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 15, 2025 | ||
| 30454944 | Allergic reaction concern | Closed | Normal | — | influencer | 9d 1h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 15, 2025 | |||
| 52793446 | Wrong shade sent | Closed | Low | Verde Concierge | Chat | — | 22h | ●Responded | 3/5 | — | — | Dec 11, 2025 | Dec 15, 2025 | ||
| 30196758 | Missing items in shipment | Closed | Normal | — | shade-matchinfluencer | 2d 22h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 15, 2025 | |||
| 43053126 | BOPIS order cancelled at store | Closed | Normal | — | Phone | gift-cardfragrancesamples | 20h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 15, 2025 | ||
| 87253343 | Return after 30-day window | Closed | Normal | — | Chat | — | 18h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 15, 2025 | ||
| 94347304 | Where is my order? | Closed | Low | — | Phone | vipbopis | 18h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 15, 2025 | ||
| 54120920 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | refund | 14h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 15, 2025 | ||
| 41050159 | Missing items in shipment | Closed | Normal | — | shippingwholesalesamples | 12h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 15, 2025 | |||
| 82870864 | Address change after shipping | Closed | Normal | — | samples | 6d 10h | ●Responded | 2/5 | — | — | Dec 2, 2025 | Dec 15, 2025 | |||
| 07987062 | Discount code not working | Closed | High | — | Chat | influencerwholesalesamples | 2d 8h | ●Responded | 9/11 | — | — | Dec 11, 2025 | Dec 14, 2025 | ||
| 43288502 | Influencer code not working | Closed | Urgent | — | vipsamples | 7h | ○Sent, no reply | — | — | — | Dec 7, 2025 | Dec 14, 2025 | |||
| 16841583 | Where is my order? | Closed | Normal | — | bopisvip | 6h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 79420291 | App login problem | Closed | Normal | — | Chat | — | 6h | ●Responded | 4/5 | — | — | Dec 9, 2025 | Dec 14, 2025 | ||
| 02619491 | Foundation match help | Closed | Low | — | Chat | refundbopissamples | 5h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 14, 2025 | ||
| 89967303 | Store experience feedback | Closed | High | — | samplesvip | 5h | ●Responded | 5/5 | — | — | Dec 7, 2025 | Dec 14, 2025 | |||
| 02389437 | Birthday gift not received | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 14, 2025 | |||
| 71941936 | Allergic reaction concern | Closed | High | — | app | 5h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 36019387 | Price match request | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 14, 2025 | |||
| 65656419 | Address change after shipping | Closed | Urgent | — | Chat | shippingrefunddamaged | 4h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 14, 2025 | ||
| 31590500 | Where is my order? | Closed | Low | — | bopis | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 14, 2025 | |||
| 56900797 | Foundation match help | Closed | Normal | — | samplesshipping | 3h | ●Responded | 4/5 | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 01157171 | Loyalty points not posting | Closed | Urgent | — | Phone | gift-cardfragrance | 3h | ●Responded | 4/5 | — | — | Dec 12, 2025 | Dec 14, 2025 | ||
| 94507857 | BOPIS pickup not ready | Closed | Low | — | — | 3h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 14, 2025 | |||
| 85130912 | Restock alert for backorder | Closed | High | — | Chat | vip | 2h | ●Responded | 10/11 | — | — | Dec 10, 2025 | Dec 14, 2025 | ||
| 30157272 | Loyalty points not posting | Closed | Normal | — | — | 2h | ●Responded | 1/5 | — | — | Dec 9, 2025 | Dec 14, 2025 | |||
| 45216611 | Foundation match help | Closed | Normal | — | Chat | — | 1h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 14, 2025 | ||
| 36538395 | Question about product ingredients | Closed | High | — | loyalty | 1h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 14, 2025 | |||
| 99420913 | Birthday gift not received | Closed | Normal | — | Phone | — | 1h | ●Responded | 5/5 | — | — | Dec 10, 2025 | Dec 14, 2025 | ||
| 20467000 | Shipping cost question | Closed | Normal | — | Chat | — | 8d 20h | ●Responded | 1/11 | — | — | Nov 30, 2025 | Dec 14, 2025 | ||
| 31749794 | Discount code not working | Closed | Normal | — | refundinfluencerwholesale | 19h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 14, 2025 | |||
| 17408911 | Missing samples in order | Closed | Normal | — | shade-match | 18h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 31952311 | Wholesale order question | Closed | Normal | — | Social | loyaltysamples | 1d 16h | ⊘Not fired | — | — | — | Dec 11, 2025 | Dec 14, 2025 | ||
| 70066771 | Order arrived damaged | Closed | Normal | — | refund | 2d 15h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 14, 2025 | |||
| 21300223 | Store experience feedback | Closed | High | — | bopisinfluencerapp | 7d 15h | ●Responded | 2/5 | — | — | Dec 1, 2025 | Dec 14, 2025 | |||
| 23070983 | App login problem | Closed | High | — | — | 13h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 14, 2025 | |||
| 64185318 | Discount code not working | Closed | Low | — | Chat | loyaltyshippingapp | 10h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 14, 2025 | ||
| 65841205 | Lost package follow-up | Closed | Normal | — | damaged | 9h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 13, 2025 | |||
| 34761529 | Missing samples in order | Closed | Low | — | Social | gift-card | 1d 8h | ⊘Not fired | — | — | — | Dec 8, 2025 | Dec 13, 2025 | ||
| 64413285 | Klarna / Afterpay split issue | Closed | Normal | — | gift-carddamagedwholesale | 7h | ○Sent, no reply | — | — | — | Dec 7, 2025 | Dec 13, 2025 | |||
| 81529678 | Discount code not working | Closed | High | — | Social | — | 6h | ⊘Not fired | — | — | — | Dec 12, 2025 | Dec 13, 2025 | ||
| 36812788 | BOPIS pickup not ready | Closed | Low | — | fragrance | 5h | ○Sent, no reply | — | — | — | Dec 6, 2025 | Dec 13, 2025 | |||
| 01642904 | Question about product ingredients | Closed | Normal | — | Chat | shippingsamplesreturns | 5h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 13, 2025 | ||
| 16011943 | Missing samples in order | Closed | Normal | — | Phone | — | 4h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 13, 2025 |