External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85961353 | Insider tier issue | Closed | Normal | — | samples | 3h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 13, 2025 | |||
| 44066023 | Refund not received | Closed | Normal | — | fragrancewholesale | 3h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 13, 2025 | |||
| 70733505 | Restock alert for backorder | Closed | Normal | — | Chat | loyaltyshipping | 3h | ●Responded | 3/5 | — | — | Dec 7, 2025 | Dec 13, 2025 | ||
| 91565307 | Cancel subscription / Auto-replenish | Closed | Normal | — | appbopisdamaged | 3h | ○Sent, no reply | — | — | — | Dec 6, 2025 | Dec 13, 2025 | |||
| 02678898 | Birthday gift not received | Closed | Normal | — | Phone | vip | 2h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 13, 2025 | ||
| 14647491 | Question about product ingredients | Closed | Normal | — | gift-card | 2h | ●Responded | 3/5 | — | — | Dec 9, 2025 | Dec 13, 2025 | |||
| 34081019 | Cancel subscription / Auto-replenish | Closed | High | — | Chat | — | 2h | ●Responded | 5/5 | — | — | Dec 9, 2025 | Dec 13, 2025 | ||
| 55051367 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | — | 22h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 13, 2025 | ||
| 26076619 | BOPIS pickup not ready | Closed | Normal | — | Chat | bopis | 2d 21h | ●Responded | 4/5 | — | — | Dec 3, 2025 | Dec 13, 2025 | ||
| 68674801 | Allergic reaction concern | Closed | Normal | — | Chat | appbopis | 19h | ●Responded | 5/5 | — | — | Dec 9, 2025 | Dec 13, 2025 | ||
| 86303532 | Missing items in shipment | Closed | Normal | — | refund | 16h | ⊘Not fired | — | — | — | Dec 8, 2025 | Dec 13, 2025 | |||
| 55909773 | Where is my order? | Closed | Low | — | bopis | 15h | ○Sent, no reply | — | — | — | Dec 7, 2025 | Dec 13, 2025 | |||
| 71807750 | Where is my order? | Closed | Normal | — | Chat | — | 12h | ●Responded | 4/5 | — | — | Dec 11, 2025 | Dec 13, 2025 | ||
| 47292504 | Influencer code not working | Closed | Normal | — | shade-matchshipping | 10h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 13, 2025 | |||
| 12921976 | Refund not received | Closed | Low | Pacific Beauty Distributors | bopisinfluencerrefund | 2d 9h | ●Responded | 2/5 | — | — | Dec 4, 2025 | Dec 12, 2025 | |||
| 14945289 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 9h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 92467137 | Question about product ingredients | Closed | Urgent | — | — | 9h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 12, 2025 | |||
| 27668855 | Foundation match help | Closed | High | — | Chat | — | 8h | ●Responded | 5/5 | — | — | Dec 11, 2025 | Dec 12, 2025 | ||
| 61452370 | Order arrived damaged | Closed | Normal | — | influencersamples | 2d 8h | ●Responded | 4/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 56576576 | Gift card balance question | Closed | Normal | — | wholesaleshippinggift-card | 7h | ●Responded | 5/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 72902091 | Cancel order request | Closed | Normal | — | samplesappwholesale | 7h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 89483833 | Pro discount enrollment | Closed | Normal | — | Chat | samplesfragrancedamaged | 6h | ●Responded | 4/5 | — | — | Dec 9, 2025 | Dec 12, 2025 | ||
| 04575909 | App login problem | Closed | Normal | — | influencer | 6h | ●Responded | 5/5 | — | — | Dec 9, 2025 | Dec 12, 2025 | |||
| 76135767 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 12, 2025 | ||
| 66957392 | Birthday gift not received | Closed | Normal | — | — | 6h | ●Responded | 2/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 87989669 | App login problem | Closed | Normal | — | vipapp | 6h | ●Responded | 1/11 | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 45714149 | Item authenticity concern | Closed | Normal | — | Chat | app | 5h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 12, 2025 | ||
| 29359552 | Store experience feedback | Closed | Normal | — | samplesgift-cardshade-match | 5h | ●Responded | 4/5 | — | — | Dec 11, 2025 | Dec 12, 2025 | |||
| 22211623 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | shade-matchshippingapp | 5h | ●Responded | 4/5 | — | — | Dec 6, 2025 | Dec 12, 2025 | ||
| 15805394 | BOPIS order cancelled at store | Closed | Normal | — | Phone | influencerapprefund | 2d 5h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | ||
| 43534974 | Wholesale order question | Closed | High | — | — | 4h | ●Responded | 5/5 | — | — | Dec 10, 2025 | Dec 12, 2025 | |||
| 63713539 | Influencer code not working | Closed | Normal | — | shade-matchshipping | 3h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 84503965 | Klarna / Afterpay split issue | Closed | Normal | — | gift-cardinfluencer | 3h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 12, 2025 | |||
| 90234083 | Missing items in shipment | Closed | Urgent | — | vipwholesale | 3h | ⊘Not fired | — | — | — | Dec 9, 2025 | Dec 12, 2025 | |||
| 54057795 | Loyalty points not posting | Closed | Normal | — | Phone | gift-card | 3h | ●Responded | 10/11 | — | — | Dec 9, 2025 | Dec 12, 2025 | ||
| 15943309 | Restock alert for backorder | Closed | Normal | — | Chat | influencer | 2h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 12, 2025 | ||
| 58656373 | Return after 30-day window | Closed | Normal | — | app | 2h | ○Sent, no reply | — | — | — | Dec 9, 2025 | Dec 12, 2025 | |||
| 77462226 | Missing items in shipment | Closed | Normal | — | Chat | loyaltyfragranceinfluencer | 1h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 12, 2025 | ||
| 86192431 | App login problem | Closed | Normal | — | — | 1h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 36867047 | Loyalty points not posting | Closed | Normal | — | influencerloyalty | 1h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 12, 2025 | |||
| 23865732 | Where is my order? | Closed | Low | — | Chat | shippingbopisloyalty | 1d | ●Responded | 5/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | ||
| 83647472 | Allergic reaction concern | Closed | Normal | — | vip | 22h | ○Sent, no reply | — | — | — | Dec 7, 2025 | Dec 12, 2025 | |||
| 50776590 | Missing items in shipment | Closed | High | — | Phone | wholesaledamaged | 21h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | ||
| 92350558 | Refund not received | Closed | Normal | — | Phone | samplesgift-card | 21h | ●Responded | 5/5 | — | — | Dec 10, 2025 | Dec 12, 2025 | ||
| 98836975 | BOPIS pickup not ready | Closed | Normal | — | shade-matchbopis | 19h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 95185995 | Price match request | Closed | Normal | — | bopis | 18h | ●Responded | 5/5 | — | — | Dec 5, 2025 | Dec 12, 2025 | |||
| 86498713 | Birthday gift not received | Closed | High | Pacific Beauty Distributors | loyaltysamplesvip | 17h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 12, 2025 | |||
| 71051518 | Influencer code not working | Closed | Normal | — | — | 17h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 12, 2025 | |||
| 01620111 | Question about product ingredients | Closed | Normal | — | shippingvip | 15h | ●Responded | 5/5 | — | — | Dec 4, 2025 | Dec 12, 2025 | |||
| 71414450 | Return after 30-day window | Closed | Normal | — | apployaltyshade-match | 15h | ⊘Not fired | — | — | — | Dec 9, 2025 | Dec 12, 2025 |