External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 75296524 | Pro discount enrollment | Closed | Normal | — | refund | 23h | ●Responded | 4/5 | — | — | Jun 30, 2025 | Jul 5, 2025 | |||
| 57490581 | Foundation match help | Closed | High | — | Chat | — | 22h | ●Responded | 5/5 | — | — | Jul 1, 2025 | Jul 5, 2025 | ||
| 12279955 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 19h | ●Responded | 5/5 | — | — | Jul 3, 2025 | Jul 5, 2025 | |||
| 19603302 | Question about product ingredients | Closed | Normal | — | Chat | samplesshippingrefund | 19h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 5, 2025 | ||
| 94214987 | Store experience feedback | Closed | High | — | Phone | appshippingwholesale | 1d 18h | ●Responded | 2/5 | — | — | Jun 26, 2025 | Jul 5, 2025 | ||
| 96665348 | Where is my order? | Closed | Normal | — | — | 17h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 5, 2025 | |||
| 21282631 | Refund not received | Closed | Normal | — | refundappvip | 15h | ⊘Not fired | — | — | — | Jul 1, 2025 | Jul 5, 2025 | |||
| 28368612 | Item authenticity concern | Closed | Normal | — | Chat | — | 1d 14h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 5, 2025 | ||
| 28732966 | App login problem | Closed | Low | — | — | 14h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 5, 2025 | |||
| 39988012 | Insider tier issue | Closed | High | — | Chat | shippingwholesaleloyalty | 13h | ●Responded | 4/5 | — | — | Jun 27, 2025 | Jul 5, 2025 | ||
| 69479053 | Gift card balance question | Closed | High | — | Chat | influencerwholesalegift-card | 2d 13h | ●Responded | 1/5 | — | — | Jun 28, 2025 | Jul 5, 2025 | ||
| 73259040 | Allergic reaction concern | Closed | Low | — | Chat | gift-cardshippingreturns | 2d 12h | ●Responded | 4/5 | — | — | Jun 26, 2025 | Jul 5, 2025 | ||
| 02986948 | Foundation match help | Closed | Normal | — | fragranceshippingwholesale | 11h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 5, 2025 | |||
| 02689458 | Wholesale order question | Closed | Normal | — | refundbopisinfluencer | 3d 10h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 5, 2025 | |||
| 72291334 | Missing samples in order | Closed | Normal | — | Chat | loyaltyrefunddamaged | 9h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 4, 2025 | ||
| 34573436 | Allergic reaction concern | Closed | Normal | — | returnsfragrance | 6d 9h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jul 4, 2025 | |||
| 63192460 | Insider tier issue | Closed | Normal | — | Phone | — | 2d 9h | ●Responded | 2/5 | — | — | Jul 1, 2025 | Jul 4, 2025 | ||
| 22430816 | Pro discount enrollment | Closed | Normal | — | Chat | loyaltyvipgift-card | 8h | ●Responded | 5/5 | — | — | Jun 28, 2025 | Jul 4, 2025 | ||
| 73962406 | Loyalty points not posting | Closed | Normal | — | — | 8h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 4, 2025 | |||
| 55379465 | Store experience feedback | Closed | Normal | — | Chat | returnsvip | 7h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jul 4, 2025 | ||
| 89445841 | Order arrived damaged | Closed | Normal | — | Chat | fragranceinfluencer | 7d 7h | ○Sent, no reply | — | — | — | Jun 23, 2025 | Jul 4, 2025 | ||
| 02797688 | Insider tier issue | Closed | Low | — | Chat | fragrancegift-cardwholesale | 6h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 4, 2025 | ||
| 01211797 | Cancel order request | Closed | Low | Silver Lake Studios | loyalty | 6h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 4, 2025 | |||
| 29561003 | Gift card balance question | Closed | Low | — | Chat | sampleswholesaleshipping | 6h | ⊘Not fired | — | — | — | Jun 28, 2025 | Jul 4, 2025 | ||
| 40034259 | BOPIS order cancelled at store | Closed | Low | Marquee Events | refund | 6h | ⊘Not fired | — | — | — | Jul 2, 2025 | Jul 4, 2025 | |||
| 59061758 | Discount code not working | Closed | Normal | — | refundshade-match | 5h | ⊘Not fired | — | — | — | Jul 1, 2025 | Jul 4, 2025 | |||
| 79518799 | Store experience feedback | Closed | Normal | — | Social | influencer | 1d 5h | ⊘Not fired | — | — | — | Jun 29, 2025 | Jul 4, 2025 | ||
| 12341819 | Birthday gift not received | Closed | Low | — | refund | 5h | ●Responded | 5/5 | — | — | Jul 2, 2025 | Jul 4, 2025 | |||
| 66183587 | Insider tier issue | Closed | Normal | — | gift-cardvipshipping | 5h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 4, 2025 | |||
| 53507304 | Lost package follow-up | Closed | Urgent | — | — | 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 4, 2025 | |||
| 09887945 | Pro discount enrollment | Closed | Normal | — | Chat | refundreturnsapp | 5h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 4, 2025 | ||
| 13368348 | Shipping cost question | Closed | Urgent | Silver Lake Studios | Chat | — | 8d 4h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jul 4, 2025 | ||
| 96642243 | Influencer code not working | Closed | Normal | — | returns | 4h | ●Responded | 5/5 | — | — | Jul 3, 2025 | Jul 4, 2025 | |||
| 43403554 | Refund not received | Closed | Normal | — | samples | 3h | ○Sent, no reply | — | — | — | Jul 2, 2025 | Jul 4, 2025 | |||
| 17210167 | Missing items in shipment | Closed | Normal | — | Chat | samplesvip | 3h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jul 4, 2025 | ||
| 56946382 | BOPIS pickup not ready | Closed | High | — | Chat | refundshipping | 2h | ●Responded | 4/5 | — | — | Jul 3, 2025 | Jul 4, 2025 | ||
| 03922493 | Pro discount enrollment | Closed | Normal | — | Phone | appvip | 1h | ○Sent, no reply | — | — | — | Jun 29, 2025 | Jul 4, 2025 | ||
| 78945408 | Return after 30-day window | Closed | Urgent | — | loyaltyinfluencersamples | 1h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 4, 2025 | |||
| 29671997 | Where is my order? | Closed | Normal | — | vipapp | 1h | ●Responded | 3/5 | — | — | Jun 30, 2025 | Jul 4, 2025 | |||
| 88984435 | Birthday gift not received | Closed | Low | — | Social | — | 1h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jul 4, 2025 | ||
| 84935577 | Cancel subscription / Auto-replenish | Closed | High | — | loyalty | 2d | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jul 4, 2025 | |||
| 91654882 | Missing items in shipment | Closed | Normal | — | samples | 19h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 4, 2025 | |||
| 10527533 | Question about product ingredients | Closed | Low | — | Chat | — | 18h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 4, 2025 | ||
| 12737454 | Klarna / Afterpay split issue | Closed | Normal | — | gift-card | 16h | ○Sent, no reply | — | — | — | Jun 26, 2025 | Jul 4, 2025 | |||
| 55524717 | Order arrived damaged | Closed | Normal | — | influencerloyalty | 16h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 4, 2025 | |||
| 99514528 | Address change after shipping | Closed | Low | Pinecrest Wellness | samples | 1d 15h | ●Responded | 1/5 | — | — | Jun 26, 2025 | Jul 4, 2025 | |||
| 46428632 | Birthday gift not received | Closed | Normal | — | Chat | bopis | 14h | ○Sent, no reply | — | — | — | Jun 28, 2025 | Jul 4, 2025 | ||
| 53901944 | Discount code not working | Closed | Low | — | Chat | influencersamples | 7d 14h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jul 4, 2025 | ||
| 59151169 | Discount code not working | Closed | Normal | — | — | 11h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 4, 2025 | |||
| 04612050 | Missing items in shipment | Closed | Normal | Studio Eleven | Chat | bopis | 1d 10h | ⊘Not fired | — | — | — | Jun 26, 2025 | Jul 4, 2025 |