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Showing 13,251 - 13,300 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 04994299 | Klarna / Afterpay split issue | Solved | Normal |  Jayne Nader I | — |  Mr. Eliza Gerhold IV | Chat | gift-carddamaged | 2h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - |
| 84730105 | Wrong shade sent | Solved | Normal |  Mr. Jerry Murazik | — |  Mr. Skyla Trantow | Social | damagedshade-matchvip | 3h | ⊘Not fired | — | — | — | Jan 3, 2026 | - |
| 86433151 | Discount code not working | Open | Normal |  Ottilie Skiles | — |  Mr. Lonie Hudson | Chat | wholesale | - | —Skipped | — | — | — | Nov 4, 2025 | - |
| 33995544 | Influencer code not working | Solved | Normal |  Alda Pagac | — | Mr. Lonie Hudson | vipsamples | 21h | ●Responded | 5/5 | — | — | Sep 15, 2025 | - | |
| 38937987 | Item authenticity concern | Open | Normal |  Audrey Rau | — |  Eula McKenzie | wholesaleapprefund | - | —Skipped | — | — | — | Jun 13, 2025 | - | |
| 95232274 | BOPIS pickup not ready | Solved | Normal |  Kurtis Denesik | — |  Julie Hodkiewicz | — | 1h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 40738126 | BOPIS order cancelled at store | Pending | Low |  Dr. Kenny Deckow Sr. | — |  Leonard Waters-Howell | Chat | — | - | —Skipped | — | — | — | Apr 21, 2026 | - |
| 13138084 | BOPIS order cancelled at store | Pending | Urgent |  Frederick Kling | — | Leonard Waters-Howell | Phone | damagedapp | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 47521615 | Shipping cost question | Open | High |  Carrie Fay | — |  Kaela Friesen | Chat | bopiswholesalegift-card | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 62461384 | Cancel order request | Solved | Normal |  Ed Treutel-Boyer | — |  Amely Pacocha | Phone | — | 1d 16h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 71107685 | App login problem | Solved | High |  Dr. Terence Ruecker | — | Leonard Waters-Howell | Social | damagedinfluencervip | 5h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 75217562 | Allergic reaction concern | Solved | Low |  Catherine Walter | — |  Vilma Gusikowski | app | 1d 8h | ⊘Not fired | — | — | — | Mar 5, 2026 | - | |
| 72267956 | Discount code not working | Solved | Normal |  Mr. Raul Doyle | — |  Mr. Cade Senger | gift-card | 5h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |
| 73339046 | Cancel subscription / Auto-replenish | Solved | Normal |  Gilberto Kautzer | — |  Yazmin Jast | Phone | — | 17h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - |
| 26717853 | Cancel order request | Solved | Urgent |  Verona O'Connell | — |  Katrina Johns | Social | refund | 8h | ⊘Not fired | — | — | — | Oct 24, 2025 | - |
| 11203933 | Item authenticity concern | Solved | High |  Dexter Heidenreich | — |  Oscar O'Hara | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 78748609 | BOPIS pickup not ready | Solved | Normal |  Darrell Weber | — | Yazmin Jast | Chat | — | 15h | ●Responded | 5/5 | — | — | Sep 5, 2025 | - |
| 50893574 | Shipping cost question | Solved | Low |  Jacqueline Borer | — |  Tommy Kuvalis | Phone | — | 2h | ●Responded | 5/5 | — | — | Sep 16, 2025 | - |
| 24510263 | Allergic reaction concern | Solved | Low |  Grant Johns | — | Leonard Waters-Howell | Social | samplesshippingfragrance | 2d 3h | ⊘Not fired | — | — | — | Jan 30, 2026 | - |
| 44652622 | Birthday gift not received | Pending | High |  Leann Spencer | — |  Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 72130846 | Pro discount enrollment | Solved | Normal |  Lacy Jerde | — | Eula McKenzie | gift-card | 1d 23h | ●Responded | 2/5 | — | — | Aug 7, 2025 | - | |
| 00408127 | Question about product ingredients | Pending | Normal |  Randal Dickens Jr. | — | Kaela Friesen | Chat | refundsamples | - | —Skipped | — | — | — | Jun 10, 2025 | - |
| 34604083 | Where is my order? | Pending | Normal |  Viola Kling MD | — | Kaela Friesen | viprefund | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 57944657 | Wholesale order question | Solved | Normal |  Oliver Dibbert | — | Mr. Cade Senger | influencer | 7h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 65105196 | BOPIS order cancelled at store | Solved | Normal |  Berneice Heller | — |  Steve O'Conner | Chat | shippingfragranceshade-match | 2h | ●Responded | 5/5 | — | — | Sep 13, 2025 | - |
| 73486445 | Restock alert for backorder | Solved | Normal |  Leonard Towne | — |  Lily Raynor | fragranceloyaltyapp | 17h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |
| 17319907 | BOPIS order cancelled at store | Pending | Normal |  Marquise Harvey | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Sep 20, 2025 | - | |
| 76682320 | Wrong shade sent | Solved | Normal |  Quincy Hoeger | — | Oscar O'Hara | Phone | fragranceloyaltyshade-match | 18h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 78662625 | Loyalty points not posting | Solved | Normal |  Heidi Schimmel | — |  Chaz Renner | — | 6h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 13762311 | Missing items in shipment | Open | Normal |  Mrs. Brooke Pfeffer | — | Chaz Renner | Chat | appfragrancebopis | - | —Skipped | — | — | — | Mar 30, 2026 | - |
| 82912335 | Klarna / Afterpay split issue | Solved | Normal |  Freddie Huel-Leffler | — | Katrina Johns | Chat | — | 22h | ●Responded | 3/5 | — | — | Jul 14, 2025 | - |
| 85894584 | Store experience feedback | Solved | Normal |  Sophia Hintz | — | Kaela Friesen | shippingshade-matchloyalty | 2h | ⊘Not fired | — | — | — | Oct 10, 2025 | - | |
| 09158973 | Store experience feedback | Solved | Normal |  Ashley O'Keefe | — | Ignatius Cummerata | — | 6h | ●Responded | 7/11 | — | — | May 1, 2026 | - | |
| 80361388 | App login problem | Solved | Normal |  Garry Muller DVM | — | Yazmin Jast | Phone | loyalty | 2h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 46215832 | Klarna / Afterpay split issue | Solved | Low |  Aliyah Lehner | — |  Garth Dooley | refund | 15h | ⊘Not fired | — | — | — | Oct 27, 2025 | - | |
| 85195936 | BOPIS pickup not ready | Solved | Normal |  Doris Dickinson | — | Mr. Cade Senger | samplesfragrance | 6h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 91983766 | Return after 30-day window | Pending | Normal |  Electa Nader | — | Amely Pacocha | Phone | refundgift-card | - | —Skipped | — | — | — | Dec 25, 2025 | - |
| 17783946 | Cancel subscription / Auto-replenish | Solved | Urgent |  Roscoe Wisozk MD | — |  Dr. Mandy McLaughlin | refund | 15h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - | |
| 35094116 | Klarna / Afterpay split issue | Open | Low |  Miss Emma Weimann | — | Ignatius Cummerata | Chat | gift-cardfragrancesamples | - | —Skipped | — | — | — | Feb 5, 2026 | - |
| 72136386 | Lost package follow-up | Solved | Normal |  Ginger Hilll | — | Amely Pacocha | damagedrefund | 5h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | |
| 72098922 | Price match request | Solved | Normal |  Mildred Gutkowski | — | Ignatius Cummerata | Chat | gift-cardloyaltyrefund | 9d 13h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 12293258 | Wrong shade sent | Solved | Normal |  Angelo D'Amore | — | Garth Dooley | Chat | returns | 23h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 78077166 | App login problem | Solved | Normal |  Rhea Klein | — | Katrina Johns | Phone | vipfragrancebopis | 1h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 41720402 | Discount code not working | Pending | Low |  Yasmeen Lebsack Sr. | — | Katrina Johns | gift-cardshade-match | - | —Skipped | — | — | — | May 23, 2025 | - | |
| 54984517 | Where is my order? | Solved | Normal |  Derek Lynch | — |  Kip Schroeder IV | shipping | 7h | ●Responded | 5/5 | — | — | Dec 18, 2025 | - | |
| 55604966 | Return after 30-day window | Solved | High |  Melinda Sporer | — | Eula McKenzie | Social | samplesreturns | 20h | ⊘Not fired | — | — | — | Aug 1, 2025 | - |
| 89334120 | Gift card balance question | Solved | Normal |  Darrel Kautzer | — | Tommy Kuvalis | refund | 16h | ●Responded | 4/5 | — | — | Oct 7, 2025 | - | |
| 98655700 | Question about product ingredients | Solved | Normal |  Davin Schaden | Modern Mercantile | Chaz Renner | Social | appshade-matchreturns | 22h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 54072432 | Wholesale order question | Solved | Normal |  Merritt Gibson | — | Vilma Gusikowski | shade-match | 1h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 92416278 | Cancel order request | Pending | Normal |  Marlee Block | — |  Darryl Jacobi | loyaltyfragrancedamaged | - | —Skipped | — | — | — | Jun 5, 2025 | - |