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Showing 13,951 - 14,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34854996 | Discount code not working | Solved | Normal |  Ellie Gulgowski | — |  Ignatius Cummerata | shade-matchsamplesfragrance | 16h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 12534954 | Where is my order? | Solved | High |  Leo Becker-Dach | — |  Oscar O'Hara | Chat | vip | 6h | ●Responded | 4/5 | — | — | Jun 4, 2025 | - |
| 45126439 | Question about product ingredients | Solved | Normal |  Jason Kuhlman | — |  Julie Hodkiewicz | influencer | 1h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 31598238 | BOPIS order cancelled at store | Pending | Normal |  Alan Rosenbaum | — |  Mr. Eliza Gerhold IV | apployalty | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 60679089 | App login problem | Solved | Normal |  Dr. Mamie Shields | — |  Vilma Gusikowski | appshade-matchbopis | 5h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 24872663 | Where is my order? | Open | Low |  Omer Hirthe | — |  Steve O'Conner | gift-cardshippingdamaged | - | —Skipped | — | — | — | Sep 13, 2025 | - | |
| 04980671 | BOPIS order cancelled at store | Solved | Low |  Sibyl Kiehn V | — |  Kip Schroeder IV | Phone | loyaltysamples | 6h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - |
| 09615823 | Restock alert for backorder | Solved | Normal |  Curtis Bednar | — |  Garth Dooley | refund | 17h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 82939619 | Insider tier issue | Solved | Normal |  Randall Kirlin | — |  Mr. Skyla Trantow | Chat | — | 1d | ○Sent, no reply | — | — | — | Feb 12, 2026 | - |
| 89476803 | Cancel subscription / Auto-replenish | Solved | Normal |  Mr. Ian Schuppe-Stamm | — | Ignatius Cummerata | shade-matchshippingrefund | 2d 16h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 09499433 | App crashes at checkout | Solved | Low |  Skyla Hansen | Highland Apothecary Co | Oscar O'Hara | — | 6h | ●Responded | 3/5 | — | — | Apr 6, 2026 | - | |
| 16508196 | Order arrived damaged | Solved | Normal |  Edward Schoen | — | Mr. Skyla Trantow | gift-cardbopis | 1h | ⊘Not fired | — | — | — | Sep 24, 2025 | - | |
| 50639862 | BOPIS order cancelled at store | Solved | Low |  Tristian Murphy | — |  Eula McKenzie | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 86533948 | Order arrived damaged | Solved | Normal |  Lennie Johns | — |  Amely Pacocha | Chat | bopisfragrancegift-card | 2d 16h | ⊘Not fired | — | — | — | Dec 11, 2025 | - |
| 54616359 | App crashes at checkout | Solved | Low |  Santos Auer | — |  Mr. Lonie Hudson | Chat | fragrancegift-card | 9h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 12213455 | Price match request | Solved | Normal |  Bert Terry | — |  Faith Hilll | Chat | vip | 3h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - |
| 94989333 | Store experience feedback | Pending | Normal |  Caleb Cronin | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Mar 9, 2026 | - | |
| 38472821 | Where is my order? | Solved | High |  Citlalli Welch I | — |  Chaz Renner | Chat | returnsapp | 1d 20h | ●Responded | 4/11 | — | — | Oct 9, 2025 | - |
| 64956002 | Missing samples in order | Solved | Normal | Jason Kuhlman | — | Kip Schroeder IV | appbopis | 4h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 60445953 | Restock alert for backorder | Open | Low |  Vicky Gulgowski | — |  Katrina Johns | fragranceloyalty | - | —Skipped | — | — | — | Oct 16, 2025 | - | |
| 34458350 | Missing items in shipment | Solved | Low |  Skylar Cassin | — | Chaz Renner | — | 6d 9h | ●Responded | 7/11 | — | — | Jan 13, 2026 | - | |
| 63635342 | Birthday gift not received | Solved | Normal |  Tessie Pouros | — | Oscar O'Hara | — | 6h | ⊘Not fired | — | — | — | Nov 13, 2025 | - | |
| 03848074 | Restock alert for backorder | Solved | Normal | Leo Becker-Dach | — |  Darryl Jacobi | Chat | gift-cardwholesale | 5h | ●Responded | 5/5 | — | — | Apr 23, 2026 | - |
| 27658834 | App login problem | Solved | Normal |  Adaline Mohr | — | Eula McKenzie | Phone | app | 3h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 56833596 | Allergic reaction concern | Solved | Normal |  Stuart Zieme | — | Mr. Skyla Trantow | sampleswholesalebopis | 4h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - | |
| 98757283 | Restock alert for backorder | Solved | Normal |  Constance Jakubowski | — |  Kaela Friesen | vip | 23h | ●Responded | 5/5 | — | — | Apr 21, 2026 | - | |
| 21325707 | Foundation match help | Pending | Normal |  Santa Baumbach DVM | — | Faith Hilll | — | - | —Skipped | — | — | — | Oct 20, 2025 | - | |
| 51867237 | Refund not received | Solved | Low |  Damon Tromp | — |  Leonard Waters-Howell | influencerrefundsamples | 5h | ●Responded | 5/5 | — | — | Mar 1, 2026 | - | |
| 56269341 | Restock alert for backorder | Solved | High |  Sophie Feeney | — |  Mr. Cade Senger | Chat | app | 10h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 78165972 | Wholesale order question | Pending | Normal |  Maddison Douglas | — | Steve O'Conner | Chat | shade-matchinfluencer | - | —Skipped | — | — | — | Oct 6, 2025 | - |
| 78167531 | Klarna / Afterpay split issue | Solved | Normal |  Misty Douglas | — | Oscar O'Hara | wholesaleapp | 15h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |
| 83216209 | Pro discount enrollment | Solved | Normal |  Nicolas Rau Sr. | — | Faith Hilll | samples | 3h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 69899828 | Return after 30-day window | Solved | Normal |  Dexter Heidenreich | — | Ignatius Cummerata | influencerrefundreturns | 3h | ●Responded | 4/5 | — | — | Feb 23, 2026 | - | |
| 69624255 | Pro discount enrollment | Solved | High |  Evert Sawayn | — | Dr. Mandy McLaughlin | — | 15h | ●Responded | 10/11 | — | — | Jun 23, 2025 | - | |
| 66889218 | BOPIS order cancelled at store | Open | High |  Brando Reilly | — | Mr. Eliza Gerhold IV | Chat | wholesalerefundbopis | - | —Skipped | — | — | — | Oct 23, 2025 | - |
| 15865903 | Wholesale order question | Solved | High |  Laurie Bins | — | Leonard Waters-Howell | loyaltygift-card | 3h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 28095620 | Item authenticity concern | Open | Normal |  Carrie Koelpin | — |  Miss Amber Hintz Sr. | refund | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 35913991 | Order arrived damaged | Pending | Normal |  Rose Ruecker | — | Katrina Johns | — | - | —Skipped | — | — | — | Aug 13, 2025 | - | |
| 52480010 | Wholesale order question | Solved | Urgent |  Hollie Swift I | — |  Lily Raynor | app | 7h | ●Responded | 9/11 | — | — | Aug 24, 2025 | - | |
| 20043667 | App login problem | Solved | Low |  Justen Tremblay | — | Dr. Mandy McLaughlin | Chat | — | 1h | ●Responded | 10/11 | — | — | Mar 27, 2026 | - |
| 99242524 | Loyalty points not posting | Pending | High |  Laurie Pagac | — | Chaz Renner | wholesale | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 65108632 | Restock alert for backorder | Solved | Normal |  Jack Purdy | — | Chaz Renner | Chat | refund | 20h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 00788995 | Address change after shipping | Solved | High |  Arthur Gutmann | — | Mr. Eliza Gerhold IV | Phone | — | 15h | ●Responded | 3/5 | — | — | Dec 25, 2025 | - |
| 77105671 | Price match request | Solved | High |  Dr. Terence Ruecker | — | Mr. Cade Senger | — | 1h | ●Responded | 4/5 | — | — | Mar 17, 2026 | - | |
| 15201029 | Allergic reaction concern | Solved | Normal |  Mariah Toy | — | Oscar O'Hara | wholesaleshipping | 4h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 01343332 | Refund not received | Open | Normal |  Dr. Clayton Reinger | — | Vilma Gusikowski | shade-matchdamagedinfluencer | - | —Skipped | — | — | — | Oct 6, 2025 | - | |
| 11170607 | Influencer code not working | Open | Low |  Carrie Daugherty Jr. | — | Mr. Lonie Hudson | bopisrefundvip | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 06157066 | App login problem | Solved | Normal | Justen Tremblay | — | Faith Hilll | — | 8d 7h | ●Responded | 2/5 | — | — | Mar 24, 2026 | - | |
| 52159208 | Discount code not working | Solved | Normal |  Angelo D'Amore | — | Ignatius Cummerata | damagedinfluencerapp | 5h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |
| 88384607 | Store experience feedback | Solved | High |  Eugene Reichert II | — | Vilma Gusikowski | — | 4h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |