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Showing 15,351 - 15,400 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 16684483 | App login problem | Solved | High |  Dr. Elsa Stroman DVM | — |  Garth Dooley | Chat | shade-matchshippinggift-card | 11h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 32126451 | Wrong shade sent | Solved | Low |  Carlos Beer | — |  Amely Pacocha | — | 2h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 27659076 | Return after 30-day window | Solved | Normal |  Enrique Walter | — |  Julie Hodkiewicz | refundsamples | 6h | ○Sent, no reply | — | — | — | Jun 10, 2025 | - | |
| 21001590 | Missing samples in order | Solved | Low |  Mr. Tom Barton | — |  Kaela Friesen | Chat | bopisshade-match | 19h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 22424230 | BOPIS order cancelled at store | Solved | Normal |  Miss Angelica Jacobson | — |  Kip Schroeder IV | fragrance | 2d 9h | ●Responded | 4/5 | — | — | Oct 13, 2025 | - | |
| 96026627 | Allergic reaction concern | Solved | Normal |  Caesar Bednar | — |  Lily Raynor | Chat | gift-carddamaged | 1d 16h | ⊘Not fired | — | — | — | Aug 26, 2025 | - |
| 16483754 | Klarna / Afterpay split issue | Solved | Normal |  Joan Daugherty | — | Kip Schroeder IV | — | 1d 15h | ○Sent, no reply | — | — | — | Aug 24, 2025 | - | |
| 80950835 | Klarna / Afterpay split issue | Pending | Low |  Jordan Gerlach | — | Amely Pacocha | wholesalefragranceapp | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 08405382 | Restock alert for backorder | Solved | Low |  Jill Ruecker Sr. | — | Lily Raynor | samples | 1d 14h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - | |
| 59140242 | Refund not received | Solved | Normal |  Derek Lynch | — |  Chaz Renner | influencer | 3h | ⊘Not fired | — | — | — | Feb 13, 2026 | - | |
| 94869869 | Pro discount enrollment | Solved | Normal |  Jessy Reichel | — |  Mr. Eliza Gerhold IV | Chat | samples | 16h | ●Responded | 7/11 | — | — | Jun 8, 2025 | - |
| 10994107 | Question about product ingredients | Solved | Low |  Marisa Reynolds | — |  Mr. Cade Senger | returnsloyaltyinfluencer | 2h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 13662722 | Birthday gift not received | Solved | Normal |  Willis Yundt | — | Kaela Friesen | damaged | 13h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 62610295 | Cancel order request | Solved | Normal |  Beulah Labadie | — | Lily Raynor | Chat | vipshippingwholesale | 6h | ○Sent, no reply | — | — | — | May 13, 2026 | - |
| 01118935 | Refund not received | Pending | Low |  Jolie Rau | — |  Leonard Waters-Howell | — | - | —Skipped | — | — | — | Mar 12, 2026 | - | |
| 52098129 | Cancel order request | Solved | Low |  Mortimer Boyle | — | Kip Schroeder IV | returnssamplesrefund | 2h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 70039265 | Missing samples in order | Solved | Low |  Amira Howe | — |  Oscar O'Hara | Social | vipfragrance | 10h | ⊘Not fired | — | — | — | Dec 10, 2025 | - |
| 62912152 | App login problem | Pending | Normal |  Marvin Collier | — | Kaela Friesen | loyaltyinfluencergift-card | - | —Skipped | — | — | — | Jan 2, 2026 | - | |
| 49527672 | Missing samples in order | Solved | Normal |  Julio Denesik MD | — |  Faith Hilll | Phone | app | 4d 20h | ●Responded | 3/5 | — | — | Nov 14, 2025 | - |
| 05949796 | Refund not received | Pending | Normal | Amira Howe | — | Kip Schroeder IV | vipappfragrance | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 26953738 | Pro discount enrollment | Solved | Low |  Mrs. Geneva Orn | — | Mr. Eliza Gerhold IV | — | 2h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 04716703 | Where is my order? | Open | Normal |  Sean Farrell Sr. | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 64629575 | Birthday gift not received | Solved | Urgent |  Fleta Cassin-Rippin MD | — | Kip Schroeder IV | Chat | damagedappwholesale | 2d 20h | ●Responded | 3/5 | — | — | Feb 7, 2026 | - |
| 62368611 | Insider tier issue | Solved | Normal |  Norberto Bosco | — |  Darryl Jacobi | Phone | fragrancewholesaleshipping | 1d 9h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - |
| 50929291 | Lost package follow-up | Solved | Normal |  Mr. Luis Kuhn | — | Amely Pacocha | Chat | refundloyalty | 6h | ●Responded | 5/5 | — | — | Jun 28, 2025 | - |
| 07702166 | Loyalty points not posting | Solved | Normal |  Curtis Bednar | — | Kaela Friesen | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 80722092 | Foundation match help | Solved | Normal |  Michelle Schaefer | — |  Tommy Kuvalis | appwholesale | 13h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - | |
| 09101448 | Birthday gift not received | Solved | High |  Kamren Schneider Sr. | — | Dr. Mandy McLaughlin | fragrance | 12h | ●Responded | 7/11 | — | — | Mar 26, 2026 | - | |
| 14633222 | Cancel subscription / Auto-replenish | Solved | Normal |  Otis Corwin | — | Oscar O'Hara | bopis | 2d 17h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |
| 97201104 | Loyalty points not posting | Pending | Normal |  Audrey Rau | — | Tommy Kuvalis | returnswholesalerefund | - | —Skipped | — | — | — | Aug 7, 2025 | - | |
| 42491206 | Store experience feedback | Solved | High |  Dr. George Cummings | — |  Katrina Johns | Chat | wholesalereturnsdamaged | 1h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - |
| 93825458 | Restock alert for backorder | Solved | High |  Daniel Schaden | — |  Ignatius Cummerata | fragrance | 1h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 26530481 | Cancel order request | Solved | Low | Joan Daugherty | — |  Yazmin Jast | Chat | fragrancerefundbopis | 6h | ●Responded | 5/5 | — | — | Nov 20, 2025 | - |
| 75493540 | Insider tier issue | Solved | Normal |  Jacqueline Ferry | — | Mr. Cade Senger | Chat | damaged | 2d 11h | ⊘Not fired | — | — | — | Feb 19, 2026 | - |
| 72193329 | Missing samples in order | Solved | High |  Ms. Jeannette Heaney | — | Tommy Kuvalis | Phone | — | 5h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - |
| 33854582 | Wrong shade sent | Pending | Normal |  Olga Hegmann | — | Lily Raynor | bopis | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 59668373 | Store experience feedback | Solved | Normal |  Hester Larkin | — | Darryl Jacobi | Chat | refundshipping | 22h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 93718347 | Cancel order request | Pending | Low |  Sophie Feeney | — |  Mr. Skyla Trantow | Phone | gift-card | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 82076034 | Item authenticity concern | Solved | Normal |  Coralie Haag | — | Dr. Mandy McLaughlin | Chat | vip | 6h | ⊘Not fired | — | — | — | Sep 27, 2025 | - |
| 92719751 | Birthday gift not received | Solved | Normal | Jill Ruecker Sr. | — |  Eula McKenzie | Phone | — | 3h | ●Responded | 4/5 | — | — | Feb 9, 2026 | - |
| 11966289 | Item authenticity concern | Open | Normal |  Randall Kirlin | — | Oscar O'Hara | appdamaged | - | —Skipped | — | — | — | Dec 22, 2025 | - | |
| 42671119 | Wrong shade sent | Pending | Normal |  Stacy McLaughlin | — | Darryl Jacobi | Chat | vip | - | —Skipped | — | — | — | May 9, 2026 | - |
| 22852513 | Refund not received | Solved | Normal |  Lavern Abshire | — | Katrina Johns | — | 6h | ●Responded | 10/11 | — | — | Feb 26, 2026 | - | |
| 72912864 | Loyalty points not posting | Pending | Normal |  Nathan Schuster | — | Kaela Friesen | samples | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 50478403 | Where is my order? | Open | Normal |  Gretchen Price | Aurora Hotels Group |  Steve O'Conner | returns | - | —Skipped | — | — | — | Apr 1, 2026 | - | |
| 33382862 | Missing items in shipment | Open | Low |  Marilou Luettgen | — | Garth Dooley | Social | — | - | —Skipped | — | — | — | Jun 1, 2025 | - |
| 32412726 | Store experience feedback | Solved | Normal | Ms. Jeannette Heaney | — | Steve O'Conner | Chat | vipsamples | 6h | ●Responded | 2/5 | — | — | Apr 3, 2026 | - |
| 50125972 | Klarna / Afterpay split issue | Solved | Low |  Mariah Toy | — | Garth Dooley | shipping | 8h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 36068845 | Item authenticity concern | Solved | Normal |  Mamie Ortiz | — | Amely Pacocha | vipinfluencer | 3h | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |
| 90321019 | Lost package follow-up | Solved | Normal |  Jim Swaniawski | — | Ignatius Cummerata | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |