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Showing 15,551 - 15,600 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 53590849 | Influencer code not working | Pending | Normal |  Willy Welch | House of Lumière |  Ignatius Cummerata | shade-match | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 50266437 | Cancel subscription / Auto-replenish | Solved | Normal |  Opal Considine | — |  Kip Schroeder IV | Social | — | 22h | ⊘Not fired | — | — | — | Feb 27, 2026 | - |
| 24690766 | Order arrived damaged | Pending | Normal |  Sara Feest | — |  Katrina Johns | — | - | —Skipped | — | — | — | Jul 19, 2025 | - | |
| 81430687 | Pro discount enrollment | Solved | Normal |  Arvel Schroeder | — |  Steve O'Conner | — | 3h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 02662066 | Order arrived damaged | Solved | High |  Ms. Josefina Collins | — |  Kaela Friesen | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 30705045 | Wrong shade sent | Solved | Normal |  Kendrick Reynolds | — |  Amely Pacocha | Chat | refundbopisapp | 6h | ⊘Not fired | — | — | — | Feb 7, 2026 | - |
| 80408254 | App login problem | Solved | Normal |  Delores Shanahan | — |  Chaz Renner | — | 2h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 07411115 | Where is my order? | Open | Normal |  Charles Thiel | — |  Eula McKenzie | app | - | —Skipped | — | — | — | Aug 8, 2025 | - | |
| 56824317 | Loyalty points not posting | Solved | Normal |  Mr. Dexter Walker-Koch | — |  Lily Raynor | Chat | shipping | 3h | ●Responded | 4/5 | — | — | Mar 8, 2026 | - |
| 56706468 | Where is my order? | Solved | High |  Mrs. Geneva Orn | — |  Garth Dooley | app | 11h | ●Responded | 9/11 | — | — | Feb 27, 2026 | - | |
| 76854040 | Wholesale order question | Solved | Normal |  Miss Angelica Jacobson | — | Chaz Renner | — | 14h | ●Responded | 5/5 | — | — | Jul 3, 2025 | - | |
| 25309503 | Discount code not working | Solved | Low |  Nannie Schinner | — | Eula McKenzie | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - |
| 40586207 | Insider tier issue | Solved | Low |  Joel Runolfsdottir | — | Steve O'Conner | damagedshade-matchapp | 1h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 25278290 | App login problem | Solved | Normal | Sara Feest | — |  Mr. Cade Senger | Social | — | 3h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 32828901 | Cancel order request | Solved | Normal |  Ardella Dicki | — |  Dr. Mandy McLaughlin | fragrancebopis | 1h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | |
| 02504508 | Insider tier issue | Pending | Normal |  Lyric Reichel | — | Eula McKenzie | Chat | app | - | —Skipped | — | — | — | Dec 7, 2025 | - |
| 46876584 | Cancel order request | Solved | Low |  Mathew Green | — | Mr. Cade Senger | refund | 8h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 43078336 | App crashes at checkout | Solved | High |  Patty Pacocha | — | Lily Raynor | Chat | influencerloyalty | 9d 19h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 83192779 | Gift card balance question | Solved | Normal |  Haleigh D'Amore | — |  Darryl Jacobi | samplesapp | 6h | ●Responded | 10/11 | — | — | Feb 7, 2026 | - | |
| 49572032 | Address change after shipping | Solved | Low |  Rosendo Shanahan | — | Dr. Mandy McLaughlin | — | 1h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - | |
| 46290125 | Cancel subscription / Auto-replenish | Solved | Low |  Damien Stehr | — | Lily Raynor | Chat | sampleswholesalegift-card | 1h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - |
| 53823035 | Loyalty points not posting | Solved | Normal |  Davonte Weimann | — |  Leonard Waters-Howell | Chat | shade-matchloyaltyreturns | 1h | ●Responded | 10/11 | — | — | Oct 10, 2025 | - |
| 62960700 | Question about product ingredients | Solved | Normal |  Frederick Reynolds | — |  Oscar O'Hara | Chat | bopisrefund | 3h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - |
| 55043900 | Gift card balance question | Solved | Normal |  Nathaniel Franecki | — |  Tommy Kuvalis | influencer | 2d 11h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |
| 69761537 | App crashes at checkout | Solved | Normal |  Tricia Kunde IV | — | Tommy Kuvalis | damagedfragrancebopis | 23h | ●Responded | 5/5 | — | — | May 20, 2026 | - | |
| 14441373 | Foundation match help | Solved | Low |  Miss Reece Grady | — |  Julie Hodkiewicz | Chat | — | 5h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - |
| 97620297 | Allergic reaction concern | Solved | Normal |  Vena Hane | — |  Mr. Lonie Hudson | samples | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 28211637 | Insider tier issue | Solved | Normal |  Liam McKenzie | — | Darryl Jacobi | Phone | shippingsamplesloyalty | 1d 13h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 59673045 | App login problem | Solved | Urgent |  Wilson Osinski | — | Kaela Friesen | bopis | 1h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 18262351 | Wrong shade sent | Pending | Normal |  Leo Becker-Dach | — |  Faith Hilll | — | - | —Skipped | — | — | — | Mar 21, 2026 | - | |
| 68894084 | Where is my order? | Solved | High |  Miss Caroline Gusikowski | — | Dr. Mandy McLaughlin | refund | 8h | ⊘Not fired | — | — | — | Oct 29, 2025 | - | |
| 76929157 | Where is my order? | Solved | Normal |  Chelsie Reinger | — |  Mr. Eliza Gerhold IV | Chat | bopisvipshade-match | 1d | ○Sent, no reply | — | — | — | Mar 8, 2026 | - |
| 59755863 | Wholesale order question | Solved | Low |  Norberto Kertzmann | — | Tommy Kuvalis | gift-card | 2d 16h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | |
| 84907420 | Restock alert for backorder | Solved | Normal |  Mike Reichel V | — | Kaela Friesen | — | 1d | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | |
| 16179489 | Birthday gift not received | Solved | Normal | Lyric Reichel | — | Darryl Jacobi | shippingappdamaged | 21h | ⊘Not fired | — | — | — | Apr 9, 2026 | - | |
| 99797835 | Address change after shipping | Solved | Normal |  Mr. Felipe O'Conner | — | Kip Schroeder IV | damaged | 18h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 04820022 | Shipping cost question | Solved | High |  Zackary Cruickshank | — | Kip Schroeder IV | Chat | — | 9h | ●Responded | 1/11 | — | — | Feb 26, 2026 | - |
| 94251930 | Cancel subscription / Auto-replenish | Solved | Normal |  Stephen Kozey | — |  Vilma Gusikowski | influencergift-cardbopis | 6h | ⊘Not fired | — | — | — | Sep 8, 2025 | - | |
| 99903105 | Price match request | Solved | Normal |  Reyes Orn | — | Steve O'Conner | shade-matchreturnsrefund | 20h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |
| 07907617 | Missing items in shipment | Solved | Normal |  Annabel Nicolas DDS | — | Darryl Jacobi | Chat | bopisvipreturns | 4h | ●Responded | 3/5 | — | — | May 8, 2026 | - |
| 01549946 | Pro discount enrollment | Solved | Normal |  Frederique Bergstrom-Block MD | — | Eula McKenzie | Chat | — | 3h | ●Responded | 4/5 | — | — | Dec 8, 2025 | - |
| 56299843 | Refund not received | Solved | Normal |  Guy Heller | — | Kip Schroeder IV | samples | 23h | ●Responded | 5/5 | — | — | Apr 20, 2026 | - | |
| 82804177 | Influencer code not working | Pending | Normal |  Catherine Walter | — | Katrina Johns | Phone | fragrance | - | —Skipped | — | — | — | Nov 7, 2025 | - |
| 21088170 | Discount code not working | Solved | Normal |  Adrian Franey-Lebsack | — | Amely Pacocha | Phone | returnsgift-cardshipping | 2d 3h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 80368702 | Wholesale order question | Solved | Normal |  Alexis Schmidt | — | Oscar O'Hara | refundreturns | 4h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 85728469 | BOPIS pickup not ready | Open | Normal |  Julia Bosco | — | Mr. Cade Senger | Social | influencershippingfragrance | - | —Skipped | — | — | — | May 21, 2026 | - |
| 14323691 | Lost package follow-up | Solved | Normal |  Lessie Rodriguez | — | Dr. Mandy McLaughlin | samplesbopis | 12h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 03160495 | Item authenticity concern | Pending | Normal |  Ernesto Keeling | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Jun 17, 2025 | - |
| 22230381 | Lost package follow-up | Solved | Normal |  Lynette Ritchie | — | Chaz Renner | Phone | fragrance | 23h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - |
| 13937527 | Klarna / Afterpay split issue | Open | Normal |  Clinton Wolf | — |  Jacklyn Dare | returnsshade-matchwholesale | - | —Skipped | — | — | — | Jan 11, 2026 | - |