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Showing 15,901 - 15,950 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27454299 | Refund not received | Pending | Normal |  Cortney Lakin | — |  Leonard Waters-Howell | shippingsamplesgift-card | - | —Skipped | — | — | — | Jan 23, 2026 | - | |
| 49932672 | Birthday gift not received | Pending | Low |  Bryan Osinski | — |  Yazmin Jast | — | - | —Skipped | — | — | — | Jul 10, 2025 | - | |
| 27384877 | App crashes at checkout | Solved | Low |  Julia Bosco | — |  Miss Amber Hintz Sr. | Chat | samplesshippingrefund | 3h | ●Responded | 3/5 | — | — | Dec 5, 2025 | - |
| 45798185 | Wholesale order question | Solved | Normal |  Wendy Rolfson | — |  Chaz Renner | Phone | wholesale | 5h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - |
| 74018168 | App login problem | Solved | Normal |  Virgil Thiel | Atlas Hospitality | Leonard Waters-Howell | — | 5h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - | |
| 52902749 | Allergic reaction concern | Open | Low |  Ron Sawayn | Highland Apothecary Co |  Lily Raynor | Chat | influencerwholesale | - | —Skipped | — | — | — | Oct 30, 2025 | - |
| 11949343 | Klarna / Afterpay split issue | Pending | Normal |  Nikko Cummerata | — |  Kaela Friesen | vip | - | —Skipped | — | — | — | Oct 21, 2025 | - | |
| 21741034 | Wrong shade sent | Solved | Normal |  Erik Gibson | — |  Julie Hodkiewicz | refundfragrance | 17h | ⊘Not fired | — | — | — | Aug 4, 2025 | - | |
| 26709748 | Loyalty points not posting | Solved | Low |  Gabriel Crona | — |  Garth Dooley | — | 5h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 31881086 | Cancel subscription / Auto-replenish | Solved | Normal |  Reggie Orn | — |  Eula McKenzie | Phone | refundgift-cardvip | 2d 14h | ●Responded | 3/5 | — | — | Nov 27, 2025 | - |
| 49583277 | Address change after shipping | Pending | Normal |  Martin Altenwerth | — | Eula McKenzie | Chat | gift-card | - | —Skipped | — | — | — | Jul 26, 2025 | - |
| 67205647 | Klarna / Afterpay split issue | Solved | Normal |  Demetrius Koelpin | — |  Mr. Eliza Gerhold IV | Phone | fragrance | 4h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - |
| 44990187 | BOPIS pickup not ready | Pending | Low |  Kaleigh Roob | — |  Oscar O'Hara | fragrance | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 98265721 | Lost package follow-up | Solved | Low |  Adriel Terry | — | Lily Raynor | Chat | — | 2d 1h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - |
| 35616608 | Gift card balance question | Solved | Normal |  Lilla Batz | — | Kaela Friesen | Chat | loyaltysamplesreturns | 8d 4h | ⊘Not fired | — | — | — | Jun 11, 2025 | - |
| 80832854 | Lost package follow-up | Solved | Low |  Mr. Dexter Walker-Koch | — |  Dr. Mandy McLaughlin | Social | fragrance | 1d 13h | ⊘Not fired | — | — | — | Jan 13, 2026 | - |
| 39212942 | Return after 30-day window | Solved | Normal |  Hugh Schroeder | — |  Vilma Gusikowski | influencer | 1d 20h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 88391550 | Birthday gift not received | Solved | Low |  Loyal Jerde | — |  Tommy Kuvalis | shade-matchfragrance | 2d 23h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 18816397 | Foundation match help | Pending | Normal |  Leon Monahan | — | Chaz Renner | Phone | samplesbopis | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 61114448 | App crashes at checkout | Solved | Normal | Martin Altenwerth | — | Garth Dooley | wholesalevipsamples | 1d | ●Responded | 7/11 | — | — | Mar 23, 2026 | - | |
| 95902303 | Missing items in shipment | Solved | Low |  Rose Ruecker | — |  Kip Schroeder IV | gift-carddamagedfragrance | 6d 14h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 92772263 | BOPIS pickup not ready | Open | Normal |  Matilde Kreiger | — |  Faith Hilll | gift-cardbopis | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 28029595 | Price match request | Solved | High |  Howard Bahringer | — |  Mr. Lonie Hudson | wholesalevip | 6h | ●Responded | 5/5 | — | — | Sep 9, 2025 | - | |
| 31913212 | Cancel subscription / Auto-replenish | Solved | Normal |  Dr. Carey Waters | — | Vilma Gusikowski | Chat | influencer | 3h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - |
| 90092087 | Missing samples in order | Solved | Low |  Loren Casper | — |  Mr. Skyla Trantow | shippingwholesale | 18h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 61708751 | Price match request | Solved | Normal |  Ms. Lula Aufderhar | — |  Amely Pacocha | influencer | 3h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 79392590 | Cancel order request | Solved | Normal |  Malvina Hoeger | — | Leonard Waters-Howell | Social | refundapp | 4h | ⊘Not fired | — | — | — | Mar 2, 2026 | - |
| 06435717 | Question about product ingredients | Solved | Normal |  Roger Deckow | — | Lily Raynor | bopisreturns | 23h | ⊘Not fired | — | — | — | May 18, 2026 | - | |
| 55733488 | Wrong shade sent | Solved | Normal |  Mrs. Leora Muller | House of Lumière |  Mr. Cade Senger | bopissamplesreturns | 19h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |
| 32433725 | Refund not received | Pending | Normal | Malvina Hoeger | — | Kip Schroeder IV | Chat | gift-cardvipreturns | - | —Skipped | — | — | — | Nov 10, 2025 | - |
| 10377508 | App login problem | Pending | Normal |  Della McKenzie | — | Tommy Kuvalis | damagedwholesale | - | —Skipped | — | — | — | Jun 19, 2025 | - | |
| 20050777 | Cancel subscription / Auto-replenish | Solved | Normal |  Lesley Rowe Sr. | — | Mr. Skyla Trantow | gift-cardreturns | 5h | ⊘Not fired | — | — | — | Aug 1, 2025 | - | |
| 27649962 | Cancel order request | Pending | Normal |  Julien Bins | — | Eula McKenzie | Chat | vipwholesaleapp | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 48030483 | Missing samples in order | Solved | Normal |  Kimberly Tremblay | — | Chaz Renner | Phone | app | 1d 13h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 37900672 | Address change after shipping | Solved | Low |  Yolanda Klocko | — | Faith Hilll | damagedshippinginfluencer | 1d | ○Sent, no reply | — | — | — | May 6, 2026 | - | |
| 12161018 | Question about product ingredients | Solved | Low |  Chanelle Kuhlman | — |  Steve O'Conner | — | 21h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - | |
| 45655284 | Question about product ingredients | Solved | Normal |  Scottie Schaefer DDS | — |  Katrina Johns | — | 22h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 61570943 | Allergic reaction concern | Pending | Normal |  Lorraine Kunze | — | Steve O'Conner | shade-match | - | —Skipped | — | — | — | Apr 2, 2026 | - | |
| 92136650 | Lost package follow-up | Pending | Normal |  Wendell Dickens | — | Lily Raynor | wholesalevipinfluencer | - | —Skipped | — | — | — | Jun 4, 2025 | - | |
| 67540423 | Loyalty points not posting | Solved | Normal |  Cristobal McKenzie | — | Eula McKenzie | samplesdamaged | 10h | ●Responded | 9/11 | — | — | Feb 21, 2026 | - | |
| 95888883 | Loyalty points not posting | Pending | Normal |  Ezequiel Brekke | — | Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Aug 7, 2025 | - |
| 51910723 | Pro discount enrollment | Open | Low |  Billie Dach | — | Miss Amber Hintz Sr. | Chat | influencer | - | —Skipped | — | — | — | Dec 30, 2025 | - |
| 61170550 | Allergic reaction concern | Pending | Normal |  Ressie Wunsch-Koch III | — |  Jacklyn Dare | Chat | vip | - | —Skipped | — | — | — | Oct 17, 2025 | - |
| 77383409 | Insider tier issue | Solved | Normal |  Burley Jacobson | — | Steve O'Conner | appshade-matchshipping | 23h | ●Responded | 3/5 | — | — | Nov 12, 2025 | - | |
| 39787433 | Item authenticity concern | Pending | Normal |  Marlen Pacocha | — | Leonard Waters-Howell | Chat | appshade-matchinfluencer | - | —Skipped | — | — | — | Sep 4, 2025 | - |
| 02719454 | Insider tier issue | Pending | Normal |  Dr. William Gerlach | — | Eula McKenzie | Social | appshippingbopis | - | —Skipped | — | — | — | May 4, 2026 | - |
| 10013203 | Loyalty points not posting | Solved | Normal |  Miss Kathy Trantow Sr. | — | Jacklyn Dare | shippingsamplesrefund | 3h | ●Responded | 3/5 | — | — | Jun 30, 2025 | - | |
| 61961684 | Pro discount enrollment | Solved | Normal |  Althea Jacobi V | — | Miss Amber Hintz Sr. | Social | — | 1d 3h | ⊘Not fired | — | — | — | Dec 30, 2025 | - |
| 95116642 | Item authenticity concern | Solved | Normal |  Dora Mills-Koepp | — | Steve O'Conner | Chat | refundshade-match | 5h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 46292729 | Insider tier issue | Solved | High |  Abraham Kulas | — | Katrina Johns | damaged | 6h | ⊘Not fired | — | — | — | Jun 13, 2025 | - |