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Showing 18,151 - 18,200 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41771141 | Cancel order request | Pending | Normal |  Edward Schoen | — |  Garth Dooley | Social | influencer | - | —Skipped | — | — | — | Jan 20, 2026 | - |
| 77322733 | Return after 30-day window | Solved | Normal |  Casandra Schiller | — |  Oscar O'Hara | shippingfragrance | 12h | ○Sent, no reply | — | — | — | Oct 4, 2025 | - | |
| 61441006 | Wholesale order question | Solved | Normal |  Betty Hahn | — |  Lily Raynor | — | 13h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 80155662 | Loyalty points not posting | Solved | Low |  Nathaniel McClure | — |  Tommy Kuvalis | — | 4h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 58174007 | BOPIS order cancelled at store | Solved | Normal |  Toby Gerhold | — |  Amely Pacocha | fragrancebopis | 5h | ⊘Not fired | — | — | — | Jan 24, 2026 | - | |
| 16438539 | Item authenticity concern | Solved | Normal |  Kristian Bayer | — |  Chaz Renner | Chat | samplesloyalty | 2d 6h | ●Responded | 4/5 | — | — | Nov 21, 2025 | - |
| 25884948 | Order arrived damaged | Solved | Normal |  Joanne Vandervort | — |  Kip Schroeder IV | loyaltyreturnsvip | 1h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 90733655 | Foundation match help | Solved | Normal |  Marques Turner | — |  Kaela Friesen | Phone | refundshade-matchshipping | 5h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - |
| 99906397 | Klarna / Afterpay split issue | Solved | Normal |  Payton Padberg | — | Oscar O'Hara | Chat | shippinginfluencerfragrance | 17h | ●Responded | 5/5 | — | — | Feb 10, 2026 | - |
| 32542930 | Loyalty points not posting | Solved | Urgent |  Yasmeen Schuster II | — |  Dr. Mandy McLaughlin | Social | loyaltyinfluencerreturns | 5h | ⊘Not fired | — | — | — | May 14, 2026 | - |
| 56992737 | Shipping cost question | Solved | Normal |  Miss Evalyn O'Connell DVM | — |  Vilma Gusikowski | refundapp | 6h | ●Responded | 2/5 | — | — | Oct 12, 2025 | - | |
| 19322431 | Address change after shipping | Solved | High |  Mr. Tommie Haley II | — | Tommy Kuvalis | loyaltysamplesinfluencer | 4h | ○Sent, no reply | — | — | — | Jan 7, 2026 | - | |
| 27901068 | Item authenticity concern | Solved | Urgent |  Todd Streich | — | Vilma Gusikowski | Phone | loyaltyreturns | 5h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - |
| 80100048 | Discount code not working | Solved | Normal |  Alan Weissnat | — |  Yazmin Jast | fragrance | 6h | ●Responded | 4/5 | — | — | May 9, 2026 | - | |
| 68750583 | Wholesale order question | Solved | High |  Golda Bosco | — | Kaela Friesen | — | 6h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 53937030 | BOPIS order cancelled at store | Solved | Normal |  Tyrone Jacobi DVM | — | Chaz Renner | shade-match | 9h | ●Responded | 3/5 | — | — | Apr 8, 2026 | - | |
| 28554598 | Wholesale order question | Solved | High |  Fleta Cassin-Rippin MD | — |  Mr. Skyla Trantow | refund | 9h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | |
| 19067103 | Return after 30-day window | Solved | Low |  Grant Johns | — | Kip Schroeder IV | bopis | 10h | ⊘Not fired | — | — | — | Aug 8, 2025 | - | |
| 66785894 | Restock alert for backorder | Solved | Normal |  Rudolph Gorczany | — |  Jacklyn Dare | refundgift-card | 3h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - | |
| 39010653 | Loyalty points not posting | Solved | Urgent |  Alexis Schmidt | — | Dr. Mandy McLaughlin | Phone | bopisloyaltyvip | 6h | ●Responded | 2/5 | — | — | Jun 19, 2025 | - |
| 29734109 | App crashes at checkout | Solved | Normal |  Imani Schmidt II | — | Tommy Kuvalis | Chat | — | 13h | ●Responded | 5/5 | — | — | Mar 19, 2026 | - |
| 19263119 | Cancel order request | Solved | Normal |  Janice McGlynn | — | Kaela Friesen | fragrance | 23h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - | |
| 85066237 | Missing items in shipment | Solved | Low |  Bette Schaden | — |  Ignatius Cummerata | Chat | samplesdamagedgift-card | 2d 17h | ●Responded | 1/5 | — | — | Mar 6, 2026 | - |
| 19517691 | Gift card balance question | Open | Normal |  Roel Little | — | Mr. Skyla Trantow | appfragrancesamples | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 75312715 | Influencer code not working | Solved | Low |  Mr. Johnathan Upton | — |  Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - | |
| 43916710 | Wholesale order question | Solved | High |  Katherine Conn | — | Dr. Mandy McLaughlin | gift-card | 6h | ⊘Not fired | — | — | — | Feb 24, 2026 | - | |
| 99301937 | Refund not received | Pending | Normal |  Emilia Luettgen | — | Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Mar 11, 2026 | - |
| 15703098 | Missing items in shipment | Solved | Low |  Rogelio Conroy | — |  Steve O'Conner | — | 2h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 40760019 | Missing samples in order | Pending | Normal |  Stephen Kozey | — | Yazmin Jast | gift-cardsamples | - | —Skipped | — | — | — | May 20, 2026 | - | |
| 20687753 | Loyalty points not posting | Pending | Normal |  Alessandro MacGyver | — | Steve O'Conner | Chat | returnsshade-match | - | —Skipped | — | — | — | Jul 4, 2025 | - |
| 13195317 | Lost package follow-up | Solved | Normal |  Deven Waters | Verde Concierge |  Miss Amber Hintz Sr. | samplesvip | 4h | ●Responded | 4/5 | — | — | Nov 5, 2025 | - | |
| 57087125 | Allergic reaction concern | Solved | Normal |  Geraldine Dooley V | — |  Faith Hilll | Chat | gift-card | 5h | ●Responded | 4/5 | — | — | Oct 1, 2025 | - |
| 16064959 | Address change after shipping | Pending | Normal |  Waino Fadel | — |  Katrina Johns | samplesrefund | - | —Skipped | — | — | — | Jun 16, 2025 | - | |
| 49427819 | Cancel order request | Pending | Normal |  Joel Runolfsdottir | — | Tommy Kuvalis | Chat | — | - | —Skipped | — | — | — | Aug 19, 2025 | - |
| 07674048 | Klarna / Afterpay split issue | Solved | Urgent |  Reginald Paucek | Aurora Hotels Group | Faith Hilll | influencershade-matchreturns | 12h | ●Responded | 5/5 | — | — | Apr 27, 2026 | - | |
| 48288649 | Missing items in shipment | Solved | Normal |  Mr. Taylor Rogahn | — | Kip Schroeder IV | Chat | refundappsamples | 1d 10h | ●Responded | 1/5 | — | — | Aug 8, 2025 | - |
| 49039283 | Allergic reaction concern | Solved | Normal |  Glen Flatley | — |  Darryl Jacobi | influencergift-cardapp | 6h | ○Sent, no reply | — | — | — | Mar 10, 2026 | - | |
| 98937834 | Cancel order request | Pending | Normal |  Elise Littel | — | Mr. Skyla Trantow | damagedwholesale | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 35434191 | Wrong shade sent | Solved | Normal |  Dariana Bradtke | — | Vilma Gusikowski | Social | — | 2d 5h | ⊘Not fired | — | — | — | Jan 10, 2026 | - |
| 28968988 | Where is my order? | Solved | Low | Alan Weissnat | — |  Julie Hodkiewicz | vipshade-match | 1d 13h | ⊘Not fired | — | — | — | Jun 10, 2025 | - | |
| 26928056 | Klarna / Afterpay split issue | Solved | High |  Dalton Stiedemann | — | Chaz Renner | shippingfragranceloyalty | 16h | ●Responded | 5/5 | — | — | Aug 22, 2025 | - | |
| 46568520 | Cancel order request | Solved | Low |  Marisa Reynolds | — | Chaz Renner | Social | returns | 5h | ⊘Not fired | — | — | — | Dec 13, 2025 | - |
| 71535315 | Birthday gift not received | Solved | High |  Alisa Ward | — | Yazmin Jast | Phone | damagedfragrancegift-card | 5h | ●Responded | 4/5 | — | — | Jun 26, 2025 | - |
| 59240905 | Missing samples in order | Solved | Normal |  Julian Koss | — | Julie Hodkiewicz | Social | — | 18h | ⊘Not fired | — | — | — | Sep 23, 2025 | - |
| 49695240 | Item authenticity concern | Open | Urgent |  Michele Turcotte | — | Mr. Lonie Hudson | Phone | samples | - | —Skipped | — | — | — | Aug 28, 2025 | - |
| 30675249 | Influencer code not working | Solved | Normal |  Florencio McCullough | — | Oscar O'Hara | Phone | — | 4d 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 80882726 | Item authenticity concern | Solved | High |  Gene Jones | — | Julie Hodkiewicz | shade-match | 3h | ●Responded | 9/11 | — | — | Nov 26, 2025 | - | |
| 66430165 | Foundation match help | Solved | Normal |  Ross Heathcote | — | Jacklyn Dare | Chat | influencergift-card | 5h | ●Responded | 5/5 | — | — | Feb 22, 2026 | - |
| 40175251 | Pro discount enrollment | Solved | Normal |  Kaleigh Roob | — | Garth Dooley | Chat | shade-matchappgift-card | 4h | ⊘Not fired | — | — | — | Mar 18, 2026 | - |
| 13048787 | Wholesale order question | Solved | Low |  Mattie Bahringer | — | Julie Hodkiewicz | appshipping | 9d 6h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |