TicketsAll tickets
Showing 20,601 - 20,650 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61393571 | Store experience feedback | Pending | Normal |  Mr. Dexter Walker-Koch | — |  Tommy Kuvalis | Phone | — | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 06671867 | Missing samples in order | Pending | Urgent |  Claud Schaefer | — | Tommy Kuvalis | shade-matchvip | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 38323900 | BOPIS pickup not ready | Solved | Low |  Tracey Gusikowski | — |  Lily Raynor | Chat | wholesalesamplesshade-match | 7d 19h | ●Responded | 1/11 | — | — | Oct 8, 2025 | - |
| 10976465 | App crashes at checkout | Pending | High |  Alyssa Christiansen | — |  Garth Dooley | — | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 30969271 | Wholesale order question | Solved | High |  Skylar Cassin | — | Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 01502632 | App crashes at checkout | Solved | Normal |  Isom Kshlerin | — |  Mr. Lonie Hudson | Chat | refundsamples | 7h | ●Responded | 4/5 | — | — | Jan 3, 2026 | - |
| 68643450 | Foundation match help | Solved | Normal |  Sara Feest | — |  Kaela Friesen | bopis | 4h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 04549117 | Return after 30-day window | Pending | High |  Coralie Haag | — |  Amely Pacocha | Chat | bopisinfluencerrefund | - | —Skipped | — | — | — | Oct 22, 2025 | - |
| 09689722 | Cancel subscription / Auto-replenish | Solved | High |  Michael Raynor | — |  Jacklyn Dare | returnsfragranceshipping | 2h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 85424589 | Return after 30-day window | Solved | Normal |  Juvenal Ward | — |  Mr. Eliza Gerhold IV | fragrance | 19h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | |
| 68720489 | Question about product ingredients | Solved | Normal |  Carrie Koelpin | — |  Chaz Renner | appfragrancebopis | 6h | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 94001005 | Birthday gift not received | Solved | Normal |  Miss Angelica Jacobson | — |  Yazmin Jast | Chat | bopis | 2d 5h | ●Responded | 1/5 | — | — | Jul 14, 2025 | - |
| 19080117 | Return after 30-day window | Solved | Normal |  Chelsey Bednar-Goodwin | — |  Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |
| 26520190 | App crashes at checkout | Solved | Urgent |  Dr. Mamie Shields | — | Garth Dooley | Social | — | 10h | ⊘Not fired | — | — | — | Nov 10, 2025 | - |
| 75868446 | Wholesale order question | Solved | Normal |  Shirley Cartwright | — | Chaz Renner | Social | vip | 22h | ⊘Not fired | — | — | — | Jul 4, 2025 | - |
| 06701072 | Return after 30-day window | Solved | Normal |  Norwood Crist DDS | — |  Julie Hodkiewicz | refunddamagedgift-card | 10h | ⊘Not fired | — | — | — | Sep 17, 2025 | - | |
| 39551188 | Cancel subscription / Auto-replenish | Solved | Normal |  Elsie Bernier | — | Dr. Mandy McLaughlin | Chat | shipping | 3d 6h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 57005836 | BOPIS pickup not ready | Solved | Low |  Chanelle Kuhlman | — | Kaela Friesen | bopisrefundinfluencer | 6h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |
| 42674477 | Refund not received | Solved | Low |  Mrs. Chelsea Grant | — |  Katrina Johns | gift-carddamagedloyalty | 9h | ●Responded | 10/11 | — | — | Jul 6, 2025 | - | |
| 15076620 | Lost package follow-up | Solved | Normal |  Lela Block | — |  Oscar O'Hara | Phone | influencerloyaltyapp | 14h | ●Responded | 1/5 | — | — | Mar 20, 2026 | - |
| 22849425 | Gift card balance question | Solved | Normal |  Ms. Zoey Feeney | — |  Leonard Waters-Howell | Chat | shippingshade-match | 3h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 92614967 | App crashes at checkout | Solved | Low |  Britney Kilback-Bartell | — |  Ignatius Cummerata | Chat | — | 21h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - |
| 31755487 | Allergic reaction concern | Solved | Normal |  Luis Swaniawski | — |  Darryl Jacobi | Chat | influencerrefundapp | 14h | ⊘Not fired | — | — | — | Feb 27, 2026 | - |
| 99019600 | Influencer code not working | Pending | Normal |  Jay Ziemann | — |  Steve O'Conner | refundgift-card | - | —Skipped | — | — | — | Dec 2, 2025 | - | |
| 57508091 | Order arrived damaged | Solved | Normal |  Lessie Wolff | — | Lily Raynor | loyaltyrefundshade-match | 12h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 55095606 | Missing samples in order | Pending | Normal |  Dr. Carl Zieme | — | Garth Dooley | Social | — | - | —Skipped | — | — | — | Jul 29, 2025 | - |
| 06477941 | Shipping cost question | Solved | High |  Doyle Little | — | Dr. Mandy McLaughlin | refundinfluencer | 1d 6h | ●Responded | 4/5 | — | — | Apr 12, 2026 | - | |
| 79556986 | Missing items in shipment | Pending | Normal |  Mr. Kent Feeney | — | Leonard Waters-Howell | Chat | returns | - | —Skipped | — | — | — | Jul 28, 2025 | - |
| 13695395 | Return after 30-day window | Solved | Normal |  Nora Schumm | — |  Vilma Gusikowski | appdamagedshipping | 9d 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 04443512 | Shipping cost question | Open | Normal |  Mark Schroeder | Crown Department Stores | Oscar O'Hara | shade-match | - | —Skipped | — | — | — | May 2, 2026 | - | |
| 88577136 | Loyalty points not posting | Solved | Normal |  Desiree Nikolaus | — |  Faith Hilll | — | 2d 23h | ⊘Not fired | — | — | — | May 21, 2026 | - | |
| 48239834 | Store experience feedback | Solved | Normal |  Tressie Cassin-Muller | — | Mr. Lonie Hudson | Phone | — | 9h | ●Responded | 4/5 | — | — | Feb 20, 2026 | - |
| 52001086 | Allergic reaction concern | Open | Normal |  Georgia Bartoletti | — |  Mr. Skyla Trantow | fragrance | - | —Skipped | — | — | — | Aug 25, 2025 | - | |
| 27419269 | Order arrived damaged | Solved | Urgent |  Miss Christop Grimes | — | Jacklyn Dare | Chat | fragrancewholesale | 2h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |
| 99675969 | Price match request | Open | Normal |  Anibal Barton | — | Julie Hodkiewicz | Chat | — | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 31888821 | Question about product ingredients | Solved | Normal |  Quincy Hoeger | — | Steve O'Conner | influencerloyalty | 1d 11h | ○Sent, no reply | — | — | — | Jun 25, 2025 | - | |
| 17468649 | Klarna / Afterpay split issue | Solved | High |  Ms. Caleigh Maggio | — | Steve O'Conner | influencer | 2d 7h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 99940096 | Missing items in shipment | Solved | High |  Bobbie Bergnaum | — |  Kip Schroeder IV | loyalty | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | - | |
| 48085266 | Shipping cost question | Solved | Normal |  Pam Carter | — | Yazmin Jast | Chat | refund | 18h | ○Sent, no reply | — | — | — | May 9, 2026 | - |
| 57946421 | App crashes at checkout | Solved | Normal |  Mr. Lynn Bruen | — | Jacklyn Dare | — | 23h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 01508802 | Gift card balance question | Solved | Normal |  Damon Tromp | — | Mr. Eliza Gerhold IV | Chat | — | 1h | ●Responded | 5/5 | — | — | Jan 24, 2026 | - |
| 52436715 | Wrong shade sent | Open | Normal |  Demario Stanton-Zieme II | — |  Miss Amber Hintz Sr. | Chat | samplesbopis | - | —Skipped | — | — | — | Dec 20, 2025 | - |
| 12407770 | Loyalty points not posting | Solved | Normal |  Forest Crooks | — | Miss Amber Hintz Sr. | Phone | — | 2h | ●Responded | 2/5 | — | — | Jul 3, 2025 | - |
| 52414630 | Address change after shipping | Solved | Normal |  Mr. Alonzo Effertz | — | Tommy Kuvalis | returnsshipping | 2h | ●Responded | 5/5 | — | — | Jun 7, 2025 | - | |
| 79008347 | Insider tier issue | Solved | Normal |  Ben Schimmel | — | Leonard Waters-Howell | refundfragrance | 2h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 56087089 | Foundation match help | Solved | Normal |  Kirk Wintheiser-Lang | — | Garth Dooley | Social | wholesaleappsamples | 6h | ⊘Not fired | — | — | — | May 18, 2026 | - |
| 20816942 | Allergic reaction concern | Open | Low |  Reed Parker | — | Chaz Renner | — | - | —Skipped | — | — | — | Jan 7, 2026 | - | |
| 51745528 | Address change after shipping | Open | Normal |  Mrs. Dorothy Russel | — | Mr. Skyla Trantow | wholesalerefund | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 54855349 | Lost package follow-up | Solved | High | Jay Ziemann | — | Mr. Lonie Hudson | — | 5h | ●Responded | 4/5 | — | — | Aug 1, 2025 | - | |
| 38391594 | Pro discount enrollment | Solved | Normal |  Dr. Clayton Reinger | — | Darryl Jacobi | Chat | samplesshade-matchfragrance | 2h | ●Responded | 9/11 | — | — | Sep 1, 2025 | - |