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Showing 4,851 - 4,900 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69867681 | Wrong shade sent | Closed | Normal |  Sophia Hintz | — |  Katrina Johns | loyalty | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 7, 2026 | |
| 82242663 | Allergic reaction concern | Closed | Normal |  Reed Parker | — |  Jacklyn Dare | shade-matchloyaltyfragrance | 3h | ⊘Not fired | — | — | — | Jan 1, 2026 | Jan 7, 2026 | |
| 05099761 | Foundation match help | Closed | High |  Louis Herman | — |  Miss Amber Hintz Sr. | — | 2h | ●Responded | 2/5 | — | — | Jan 6, 2026 | Jan 7, 2026 | |
| 64228548 | Allergic reaction concern | Closed | Normal |  Citlalli Welch I | — |  Ignatius Cummerata | — | 2h | ●Responded | 3/5 | — | — | Jan 2, 2026 | Jan 7, 2026 | |
| 97078761 | Discount code not working | Closed | Normal |  Gail Bradtke | — |  Darryl Jacobi | Chat | damaged | 2h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 7, 2026 |
| 65445093 | App login problem | Closed | Low |  Theron Wyman | — |  Eula McKenzie | damagedsamplesfragrance | 2h | ○Sent, no reply | — | — | — | Jan 4, 2026 | Jan 7, 2026 | |
| 30466654 | Cancel subscription / Auto-replenish | Closed | Normal |  Miss Dino Hodkiewicz | — |  Mr. Eliza Gerhold IV | appfragrance | 1h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 7, 2026 | |
| 85123884 | Restock alert for backorder | Closed | Normal |  Joshua Douglas | — |  Steve O'Conner | — | 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 7, 2026 | |
| 14385040 | Return after 30-day window | Closed | Normal |  Eliane Witting IV | — | Ignatius Cummerata | gift-cardreturns | 1h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 7, 2026 | |
| 88191071 | Order arrived damaged | Closed | Normal |  Elsa Boyle | — | Darryl Jacobi | samples | 1d | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 7, 2026 | |
| 54156569 | Store experience feedback | Closed | Normal |  Florencio Towne | Verde Concierge |  Yazmin Jast | — | 1d 23h | ●Responded | 3/5 | — | — | Jan 3, 2026 | Jan 7, 2026 | |
| 01569956 | Missing samples in order | Closed | Normal |  Joan Nolan | — |  Amely Pacocha | bopisshade-match | 2d 23h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 7, 2026 | |
| 38490167 | Address change after shipping | Closed | Normal |  Josh Dooley | — | Eula McKenzie | damagedloyaltybopis | 22h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 7, 2026 | |
| 24856551 | Question about product ingredients | Closed | Normal |  Randal Dickens Jr. | — | Jacklyn Dare | vipdamagedrefund | 22h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 7, 2026 | |
| 59063816 | Wrong shade sent | Closed | Normal |  Rochelle Lindgren | — |  Lily Raynor | fragranceapp | 4d 22h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 7, 2026 | |
| 89354023 | Missing samples in order | Closed | Normal |  Heather Kuhic | — |  Dr. Mandy McLaughlin | samples | 21h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 7, 2026 | |
| 38381683 | Order arrived damaged | Closed | High |  Leonard Towne | — | Katrina Johns | vipsamples | 14h | ○Sent, no reply | — | — | — | Jan 4, 2026 | Jan 7, 2026 | |
| 74535103 | Influencer code not working | Closed | Low |  Wilson Osinski | — |  Kip Schroeder IV | Phone | loyaltyrefund | 13h | ●Responded | 5/5 | — | — | Jan 4, 2026 | Jan 7, 2026 |
| 67946756 | Klarna / Afterpay split issue | Closed | Normal |  Mr. Clovis Schmidt | — |  Vilma Gusikowski | Chat | shade-match | 13h | ●Responded | 5/5 | — | — | Dec 30, 2025 | Jan 7, 2026 |
| 19389518 | Influencer code not working | Closed | Normal |  Julien Bins | — | Jacklyn Dare | refundvip | 12h | ⊘Not fired | — | — | — | Dec 30, 2025 | Jan 7, 2026 | |
| 42750283 | Order arrived damaged | Closed | Normal |  Kaitlin Weber | — | Jacklyn Dare | Chat | refund | 9h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 6, 2026 |
| 71788625 | Foundation match help | Closed | Low | Randal Dickens Jr. | — |  Faith Hilll | Phone | gift-cardshade-matchinfluencer | 7h | ●Responded | 5/5 | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 63570157 | Shipping cost question | Closed | Normal |  Payton Padberg | — |  Mr. Skyla Trantow | Chat | — | 2d 6h | ●Responded | 9/11 | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 61855931 | Loyalty points not posting | Closed | High |  Daphne Hickle-Lynch | — | Amely Pacocha | damagedsamples | 6h | ●Responded | 5/5 | — | — | Jan 1, 2026 | Jan 6, 2026 | |
| 04574792 | Price match request | Closed | Normal |  Mr. Dexter Walker-Koch | — |  Mr. Lonie Hudson | Chat | fragranceshippingloyalty | 6h | ●Responded | 5/5 | — | — | Jan 2, 2026 | Jan 6, 2026 |
| 79460202 | Wholesale order question | Closed | Normal |  Raymond Feest | — |  Garth Dooley | Chat | shippingsamples | 6h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 49605877 | Where is my order? | Closed | Normal |  Kay Schoen | — | Darryl Jacobi | Chat | loyaltydamagedapp | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 80683236 | Wrong shade sent | Closed | Normal |  Hallie Feest | — | Garth Dooley | damaged | 5h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 6, 2026 | |
| 73050352 | Cancel order request | Closed | Normal |  Harry Grimes | — | Lily Raynor | Phone | fragrancebopis | 4h | ●Responded | 7/11 | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 91762552 | Return after 30-day window | Closed | Normal |  Dr. Kenny Deckow Sr. | — | Jacklyn Dare | shade-matchshipping | 3h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 | |
| 64421108 | Allergic reaction concern | Closed | Normal |  Faith Douglas | — | Mr. Eliza Gerhold IV | Chat | — | 3h | ●Responded | 4/5 | — | — | Jan 1, 2026 | Jan 6, 2026 |
| 15147362 | Loyalty points not posting | Closed | Normal |  Dr. Doreen Rogahn | — | Katrina Johns | Chat | app | 2h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 13992375 | Question about product ingredients | Closed | Urgent |  Salvador Simonis | — | Eula McKenzie | Chat | — | 2h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 30371383 | Missing samples in order | Closed | Low |  Carlton Hoeger | — | Yazmin Jast | Chat | influencersamples | 2h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 96878455 | Missing items in shipment | Closed | High |  Claude Reinger-Beatty | — |  Chaz Renner | Chat | refundwholesale | 2h | ⊘Not fired | — | — | — | Jan 1, 2026 | Jan 6, 2026 |
| 93995991 | Klarna / Afterpay split issue | Closed | High |  Mr. Jerry Murazik | — |  Julie Hodkiewicz | Phone | conversation-mockup | 2h | ●Responded | 5/5 | 80 | Jan 1, 2026 | Jan 6, 2026 | |
| 84025787 | Question about product ingredients | Closed | Normal |  Brando Reilly | — | Miss Amber Hintz Sr. | Chat | — | 1d 1h | ○Sent, no reply | — | — | — | Dec 31, 2025 | Jan 6, 2026 |
| 19828240 | Item authenticity concern | Closed | Urgent |  Camden Lesch | — | Ignatius Cummerata | Phone | app | 1h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 6, 2026 |
| 75496081 | Price match request | Closed | Low |  Davonte Weimann | — | Steve O'Conner | damagedreturnsshade-match | 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 6, 2026 | |
| 44266476 | Gift card balance question | Closed | Normal |  Claire Wiegand | — |  Mr. Cade Senger | appviprefund | 1d | ●Responded | 10/11 | — | — | Jan 2, 2026 | Jan 6, 2026 | |
| 37114085 | Refund not received | Closed | Normal |  Ted Swift | — | Kip Schroeder IV | — | 23h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 6, 2026 | |
| 93503099 | Restock alert for backorder | Closed | Normal |  Ron Sawayn | Highland Apothecary Co | Ignatius Cummerata | app | 5d 21h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 | |
| 18689452 | Foundation match help | Closed | Low |  Aron Boyer | — | Chaz Renner | Chat | samplesloyaltywholesale | 2d 20h | ⊘Not fired | — | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 46536693 | Gift card balance question | Closed | Normal |  Mr. Luke Lakin | — | Mr. Eliza Gerhold IV | Chat | — | 1d 19h | ⊘Not fired | — | — | — | Jan 3, 2026 | Jan 6, 2026 |
| 00634507 | App crashes at checkout | Closed | Normal |  Reginald Paucek | Aurora Hotels Group | Miss Amber Hintz Sr. | Social | — | 3d 18h | ⊘Not fired | — | — | — | Dec 31, 2025 | Jan 6, 2026 |
| 06216595 | App login problem | Closed | Normal |  Lelah Adams | — |  Tommy Kuvalis | Chat | — | 6d 18h | ○Sent, no reply | — | — | — | Dec 23, 2025 | Jan 6, 2026 |
| 84041445 | Gift card balance question | Closed | Normal |  Isai Prosacco IV | — | Yazmin Jast | Chat | vipfragrance | 1d 17h | ●Responded | 4/5 | — | — | Dec 30, 2025 | Jan 6, 2026 |
| 62232926 | Refund not received | Closed | Normal |  Lessie Wolff | — | Mr. Cade Senger | — | 5d 14h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 6, 2026 | |
| 23443598 | Refund not received | Closed | Normal |  Arnulfo Ritchie | — | Darryl Jacobi | Chat | bopis | 13h | ○Sent, no reply | — | — | — | Dec 29, 2025 | Jan 6, 2026 |
| 40946306 | Question about product ingredients | Closed | Normal |  Graham Abernathy | — | Amely Pacocha | — | 2d 13h | ●Responded | 3/5 | — | — | Dec 27, 2025 | Jan 6, 2026 |