TicketsAll tickets
Showing 4,801 - 4,850 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 60992512 | Insider tier issue | Closed | Low |  Mrs. Geneva Orn | — |  Leonard Waters-Howell | Chat | refundwholesale | 6h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 |
| 50065040 | Wrong shade sent | Closed | High |  Amber Herman | — |  Mr. Eliza Gerhold IV | Chat | app | 6h | ⊘Not fired | — | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 24457235 | Item authenticity concern | Closed | Normal |  Marguerite Dietrich | — |  Kip Schroeder IV | Chat | — | 6h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 |
| 20018385 | BOPIS order cancelled at store | Closed | Low |  Julio Denesik MD | — |  Faith Hilll | Phone | — | 6h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 23490572 | Insider tier issue | Closed | High |  Larue Kuhic | — |  Vilma Gusikowski | loyalty | 5h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 | |
| 08481337 | Where is my order? | Closed | Normal |  Joel Runolfsdottir | — |  Kaela Friesen | returnsviprefund | 5h | ⊘Not fired | — | — | — | Jan 3, 2026 | Jan 8, 2026 | |
| 43894815 | Price match request | Closed | Normal |  Mack Osinski | — |  Steve O'Conner | damagedloyalty | 1d 5h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 8, 2026 | |
| 23489113 | Wrong shade sent | Closed | Low |  Janet Lynch | — |  Dr. Mandy McLaughlin | Chat | fragrance | 4h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 |
| 83961458 | Refund not received | Closed | Low |  Ben Schimmel | — |  Julie Hodkiewicz | Chat | fragrancereturnsbopis | 4h | ●Responded | 10/11 | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 49841926 | Loyalty points not posting | Closed | Low |  Ms. Lila Champlin | Verde Concierge | Julie Hodkiewicz | Chat | — | 4h | ⊘Not fired | — | — | — | Jan 3, 2026 | Jan 8, 2026 |
| 32038559 | Item authenticity concern | Closed | Low |  Aric Ratke | — |  Amely Pacocha | Phone | samplesapployalty | 4h | ●Responded | 10/11 | — | — | Jan 4, 2026 | Jan 8, 2026 |
| 31126726 | Item authenticity concern | Closed | High |  Mrs. Leora Muller | House of Lumière |  Yazmin Jast | shippingreturns | 4d 4h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 | |
| 20305137 | Shipping cost question | Closed | Normal |  Colten Skiles | — |  Lily Raynor | refundshade-matchapp | 3h | ●Responded | 4/5 | — | — | Jan 7, 2026 | Jan 8, 2026 | |
| 26936442 | Address change after shipping | Closed | Urgent |  Audie Goyette | — |  Miss Amber Hintz Sr. | — | 3h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 8, 2026 | |
| 91059643 | Price match request | Closed | Urgent |  Ellie Gulgowski | — | Mr. Eliza Gerhold IV | Chat | influencer | 3h | ⊘Not fired | — | — | — | Jan 5, 2026 | Jan 8, 2026 |
| 18370116 | Missing items in shipment | Closed | Normal |  Lynette Ritchie | — |  Eula McKenzie | Phone | refund | 3h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 35617437 | Where is my order? | Closed | Normal |  Berneice Heller | — | Vilma Gusikowski | shippingreturns | 2h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 | |
| 16238039 | Missing items in shipment | Closed | High |  Marshall Roberts | Atlas Hospitality | Kaela Friesen | samplesgift-card | 2h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 8, 2026 | |
| 54099744 | BOPIS pickup not ready | Closed | Normal |  Madilyn Armstrong III | — | Julie Hodkiewicz | fragrance | 2h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 8, 2026 | |
| 31188096 | Item authenticity concern | Closed | Normal |  Edwin Hammes | — | Kip Schroeder IV | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 8, 2026 |
| 31936630 | Gift card balance question | Closed | High |  Kayleigh Roberts | — |  Mr. Skyla Trantow | — | 8d | ○Sent, no reply | — | — | — | Dec 26, 2025 | Jan 8, 2026 | |
| 10903997 | Where is my order? | Closed | Low | Madilyn Armstrong III | — | Lily Raynor | Chat | — | 1d | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 8, 2026 |
| 60630568 | Return after 30-day window | Closed | Normal |  Lavern Abshire | — | Vilma Gusikowski | appfragranceshipping | 23h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 | |
| 20905065 | Insider tier issue | Closed | Low |  Darrel Murazik | House of Lumière | Miss Amber Hintz Sr. | Chat | samplesgift-cardfragrance | 4d 23h | ●Responded | 4/11 | — | — | Dec 31, 2025 | Jan 8, 2026 |
| 35217840 | Cancel subscription / Auto-replenish | Closed | Low |  Erik Gibson | — | Dr. Mandy McLaughlin | Chat | samples | 21h | ●Responded | 5/5 | — | — | Jan 3, 2026 | Jan 8, 2026 |
| 14719519 | Item authenticity concern | Closed | Normal |  Ralph Pagac | — |  Tommy Kuvalis | — | 20h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 | |
| 47542998 | Wholesale order question | Closed | Low |  Spencer Morar | — | Kip Schroeder IV | Chat | vipappshipping | 19h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 |
| 07064793 | Question about product ingredients | Closed | Normal |  Mr. Lynn Bruen | — | Julie Hodkiewicz | fragrancerefunddamaged | 17h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 8, 2026 | |
| 30737275 | Order arrived damaged | Closed | Normal |  Hollie Wunsch | — | Leonard Waters-Howell | Chat | refundshade-matchbopis | 2d 16h | ●Responded | 4/5 | — | — | Jan 1, 2026 | Jan 8, 2026 |
| 38037535 | Return after 30-day window | Closed | Normal |  Eloy Glover | — |  Katrina Johns | Chat | — | 2d 16h | ●Responded | 4/5 | — | — | Jan 1, 2026 | Jan 8, 2026 |
| 40267062 | Insider tier issue | Closed | Normal |  Laurie Bins | — | Kip Schroeder IV | gift-card | 15h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 | |
| 67253274 | Birthday gift not received | Closed | Normal |  Stanford White | — | Tommy Kuvalis | Phone | returnsfragrance | 2d 15h | ○Sent, no reply | — | — | — | Dec 29, 2025 | Jan 8, 2026 |
| 41108918 | Pro discount enrollment | Closed | Normal |  Melanie Schmidt II | — | Faith Hilll | Chat | vipsamplesdamaged | 13h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 |
| 35643088 | Allergic reaction concern | Closed | Normal |  Rubye Walker | — | Julie Hodkiewicz | Phone | returnsdamaged | 12h | ●Responded | 5/5 | — | — | Dec 31, 2025 | Jan 8, 2026 |
| 75492403 | Gift card balance question | Closed | Normal |  Grayce Ziemann | North Star Retreats | Miss Amber Hintz Sr. | bopisappreturns | 1d 11h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 8, 2026 | |
| 92334059 | Pro discount enrollment | Closed | Low |  Mrs. Rachael Weissnat | — |  Chaz Renner | Chat | wholesaledamagedgift-card | 10h | ●Responded | 5/5 | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 49406871 | Item authenticity concern | Closed | Normal |  Rufus Steuber | — |  Mr. Cade Senger | — | 10h | ○Sent, no reply | — | — | — | Jan 6, 2026 | Jan 8, 2026 | |
| 15115426 | Pro discount enrollment | Closed | Normal |  Raymond Feest | — |  Mr. Lonie Hudson | Chat | fragrance | 1d 8h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 7, 2026 |
| 09171339 | Refund not received | Closed | Low |  Ana Okuneva-Sanford | — | Mr. Eliza Gerhold IV | Chat | — | 8h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 7, 2026 |
| 00843877 | Cancel subscription / Auto-replenish | Closed | Normal |  Brad Littel | — | Julie Hodkiewicz | gift-carddamagedapp | 7d 8h | ○Sent, no reply | — | — | — | Dec 30, 2025 | Jan 7, 2026 | |
| 93650208 | App login problem | Closed | High |  Shelley Kerluke | — | Kaela Friesen | Phone | — | 6h | ●Responded | 5/5 | — | — | Jan 5, 2026 | Jan 7, 2026 |
| 57356611 | Refund not received | Closed | Normal |  Claudine Daugherty-Boyer | — | Mr. Lonie Hudson | returnsloyalty | 6h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 7, 2026 | |
| 47690301 | App login problem | Closed | Normal |  Margie Quigley-Boehm | — | Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | Jan 3, 2026 | Jan 7, 2026 | |
| 50606957 | Insider tier issue | Closed | High |  Horace Satterfield | — | Lily Raynor | Social | — | 6h | ⊘Not fired | — | — | — | Jan 6, 2026 | Jan 7, 2026 |
| 20526203 | BOPIS order cancelled at store | Closed | Normal |  Myra Feeney | — | Mr. Eliza Gerhold IV | gift-carddamaged | 5h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 7, 2026 | |
| 45260297 | Cancel subscription / Auto-replenish | Closed | Normal |  Kirk Block | — | Miss Amber Hintz Sr. | shade-matchvipwholesale | 5h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 7, 2026 | |
| 99269363 | Cancel order request | Closed | Normal |  Norma Ryan | — | Mr. Lonie Hudson | Chat | loyaltysamples | 5h | ⊘Not fired | — | — | — | Jan 6, 2026 | Jan 7, 2026 |
| 64678674 | Birthday gift not received | Closed | Normal |  Annabel Nicolas DDS | — | Kaela Friesen | Chat | wholesale | 5h | ○Sent, no reply | — | — | — | Jan 2, 2026 | Jan 7, 2026 |
| 57070654 | Question about product ingredients | Closed | Normal |  Kraig Barrows DDS | — | Yazmin Jast | vipfragrance | 4h | ●Responded | 9/11 | — | — | Jan 4, 2026 | Jan 7, 2026 | |
| 67046022 | Missing samples in order | Closed | Normal |  Reanna Weber | Aurora Hotels Group | Miss Amber Hintz Sr. | appfragrance | 3h | ○Sent, no reply | — | — | — | Jan 1, 2026 | Jan 7, 2026 |