External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 83984991 | Wholesale order question | Closed | Normal | — | fragranceshipping | 2d 19h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 54098192 | Store experience feedback | Closed | Normal | — | Chat | shippingrefunddamaged | 19h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 16, 2025 | ||
| 15804405 | App crashes at checkout | Closed | Normal | — | Phone | returnsshippingvip | 15h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 16, 2025 | ||
| 28191854 | BOPIS pickup not ready | Closed | Normal | — | gift-carddamaged | 1d 14h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 16, 2025 | |||
| 10227041 | App login problem | Closed | Normal | — | gift-cardvipshade-match | 12h | ●Responded | 4/5 | — | — | Nov 12, 2025 | Nov 16, 2025 | |||
| 14875194 | Cancel subscription / Auto-replenish | Closed | Normal | — | refunddamagedbopis | 1d 12h | ●Responded | 3/5 | — | — | Nov 11, 2025 | Nov 16, 2025 | |||
| 76357184 | Missing items in shipment | Closed | Normal | — | Chat | vip | 11h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 | ||
| 68913426 | BOPIS pickup not ready | Closed | Normal | — | — | 9h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 15, 2025 | |||
| 40905869 | Cancel subscription / Auto-replenish | Closed | Normal | Quartz Gifting | fragrance | 1d 8h | ●Responded | 4/5 | — | — | Nov 12, 2025 | Nov 15, 2025 | |||
| 92479993 | Shipping cost question | Closed | Normal | — | Chat | wholesalerefund | 6h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | ||
| 99963847 | Gift card balance question | Closed | Normal | — | Chat | bopisfragrance | 6h | ●Responded | 9/11 | — | — | Nov 14, 2025 | Nov 15, 2025 | ||
| 72636926 | Klarna / Afterpay split issue | Closed | High | — | Chat | app | 6h | ●Responded | 5/5 | — | — | Nov 10, 2025 | Nov 15, 2025 | ||
| 99173928 | Wholesale order question | Closed | Normal | Modern Mercantile | refundsamples | 6h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 15, 2025 | |||
| 28000844 | Store experience feedback | Closed | Normal | — | fragrance | 2d 5h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | |||
| 22591973 | Cancel order request | Closed | High | — | Chat | samplesshippingapp | 5h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 15, 2025 | ||
| 39959916 | Foundation match help | Closed | Normal | — | returnsvip | 5h | ●Responded | 4/5 | — | — | Nov 12, 2025 | Nov 15, 2025 | |||
| 98810731 | Insider tier issue | Closed | Normal | — | Chat | returns | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 15, 2025 | ||
| 20885236 | Item authenticity concern | Closed | Normal | — | samplesreturnsdamaged | 1d 4h | ●Responded | 9/11 | — | — | Nov 7, 2025 | Nov 15, 2025 | |||
| 54697606 | Where is my order? | Closed | Normal | — | wholesaleloyaltyapp | 3h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 15, 2025 | |||
| 45492529 | Birthday gift not received | Closed | Normal | — | appbopisfragrance | 3h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 15, 2025 | |||
| 76306896 | App login problem | Closed | Normal | — | Social | appbopisvip | 3h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 15, 2025 | ||
| 76039317 | Pro discount enrollment | Closed | High | — | fragrancedamaged | 2h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 15, 2025 | |||
| 49430199 | Missing items in shipment | Closed | Normal | — | Chat | influencerfragrance | 2h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | ||
| 16525292 | Address change after shipping | Closed | Low | — | Social | — | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 15, 2025 | ||
| 95243645 | Item authenticity concern | Closed | Normal | — | Chat | loyaltysamplesgift-card | 2d 1h | ●Responded | 9/11 | — | — | Nov 7, 2025 | Nov 15, 2025 | ||
| 67379723 | Cancel order request | Closed | Low | — | loyaltygift-card | 1h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 15, 2025 | |||
| 16744502 | Allergic reaction concern | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | ||
| 49674175 | BOPIS order cancelled at store | Closed | Low | — | refund | 1d | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 15, 2025 | |||
| 08450306 | Item authenticity concern | Closed | Normal | — | — | 23h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 15, 2025 | |||
| 34565755 | BOPIS order cancelled at store | Closed | Normal | — | Chat | influencerbopisloyalty | 1d 22h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 15, 2025 | ||
| 85328181 | Insider tier issue | Closed | Normal | — | samplesgift-card | 22h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | |||
| 89888778 | Gift card balance question | Closed | Normal | — | refundloyaltyinfluencer | 2d 21h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | |||
| 49774682 | Foundation match help | Closed | High | — | — | 19h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 15, 2025 | |||
| 53017037 | Order arrived damaged | Closed | Normal | — | — | 18h | ●Responded | 9/11 | — | — | Nov 7, 2025 | Nov 15, 2025 | |||
| 98795722 | Wholesale order question | Closed | Normal | — | Chat | samples | 1d 17h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 15, 2025 | ||
| 44362334 | Wrong shade sent | Closed | Normal | — | Chat | — | 17h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 15, 2025 | ||
| 65493860 | BOPIS pickup not ready | Closed | Normal | — | influencer | 13h | ●Responded | 2/5 | — | — | Nov 8, 2025 | Nov 15, 2025 | |||
| 31381868 | Wrong shade sent | Closed | Low | — | Chat | damaged | 2d 13h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | ||
| 47201033 | Allergic reaction concern | Closed | Low | — | samplesbopisfragrance | 2d 12h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | |||
| 27460748 | Price match request | Closed | Normal | — | Chat | bopissamples | 11h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 15, 2025 | ||
| 09005055 | Foundation match help | Closed | Urgent | — | Phone | returnsbopisloyalty | 10h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 15, 2025 | ||
| 07876916 | Wholesale order question | Closed | Normal | — | Chat | shipping | 10h | ●Responded | 2/5 | — | — | Nov 9, 2025 | Nov 15, 2025 | ||
| 90352548 | Restock alert for backorder | Closed | Normal | — | Phone | shippingwholesale | 7h | ●Responded | 5/5 | — | — | Nov 7, 2025 | Nov 14, 2025 | ||
| 24730663 | Klarna / Afterpay split issue | Closed | High | — | Chat | wholesaledamaged | 6h | ⊘Not fired | — | — | — | Nov 8, 2025 | Nov 14, 2025 | ||
| 42996718 | Price match request | Closed | Normal | — | Chat | bopisrefundfragrance | 6h | ●Responded | 10/11 | — | — | Nov 8, 2025 | Nov 14, 2025 | ||
| 36315070 | Refund not received | Closed | Normal | — | Chat | shade-match | 6h | ●Responded | 5/5 | — | — | Nov 7, 2025 | Nov 14, 2025 | ||
| 95388499 | App crashes at checkout | Closed | Normal | — | influencer | 5h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 14, 2025 | |||
| 46173147 | Gift card balance question | Closed | Normal | — | Phone | shade-matchsamplesgift-card | 5h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 14, 2025 | ||
| 45223464 | Lost package follow-up | Closed | Normal | — | returnsapprefund | 5h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 14, 2025 | |||
| 05278826 | Wrong shade sent | Closed | Normal | — | gift-card | 5h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 14, 2025 |