External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50238275 | Order arrived damaged | Closed | High | Helix Talent | Social | loyaltyshade-match | 3h | ⊘Not fired | — | — | — | Nov 13, 2025 | Nov 17, 2025 | ||
| 83862417 | Price match request | Closed | High | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 84472545 | Order arrived damaged | Closed | Normal | — | Chat | wholesalesamples | 1h | ●Responded | 10/11 | — | — | Nov 10, 2025 | Nov 17, 2025 | ||
| 11220392 | Missing samples in order | Closed | Normal | — | Social | damagedvip | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 66574018 | Birthday gift not received | Closed | Normal | — | — | 2d 22h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 17, 2025 | |||
| 44837835 | Question about product ingredients | Closed | Low | — | loyaltyrefund | 5d 21h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 17, 2025 | |||
| 80604943 | Allergic reaction concern | Closed | Low | — | Chat | fragranceshippingsamples | 21h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 17, 2025 | ||
| 18595086 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | — | 21h | ●Responded | 4/5 | — | — | Nov 13, 2025 | Nov 17, 2025 | ||
| 58794234 | Allergic reaction concern | Closed | High | — | Chat | loyaltysamples | 18h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 17, 2025 | ||
| 91643105 | App crashes at checkout | Closed | Normal | — | Chat | fragrance | 1d 18h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 17, 2025 | ||
| 39641098 | Price match request | Closed | Normal | — | fragrance | 1d 15h | ●Responded | 4/5 | — | — | Nov 10, 2025 | Nov 17, 2025 | |||
| 70030987 | Return after 30-day window | Closed | High | — | damaged | 15h | ●Responded | 5/5 | — | — | Nov 15, 2025 | Nov 17, 2025 | |||
| 96677726 | Cancel order request | Closed | Normal | — | refund | 14h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 17, 2025 | |||
| 12791354 | App login problem | Closed | High | — | Social | bopisshade-matchsamples | 13h | ⊘Not fired | — | — | — | Nov 12, 2025 | Nov 17, 2025 | ||
| 16649096 | Shipping cost question | Closed | Normal | — | Chat | vip | 11h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 17, 2025 | ||
| 22765378 | App crashes at checkout | Closed | Normal | — | — | 2d 9h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 35893168 | Cancel order request | Closed | Low | — | shippingfragrance | 8h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 16, 2025 | |||
| 47945640 | Birthday gift not received | Closed | High | — | Chat | bopisdamagedshipping | 8h | ⊘Not fired | — | — | — | Nov 11, 2025 | Nov 16, 2025 | ||
| 74236761 | Missing items in shipment | Closed | Low | — | damaged | 6d 8h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 16, 2025 | |||
| 81775420 | Klarna / Afterpay split issue | Closed | Normal | — | — | 1d 8h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 16, 2025 | |||
| 46404836 | App login problem | Closed | Normal | — | returnsappvip | 8h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 16, 2025 | |||
| 45543676 | Address change after shipping | Closed | Normal | Beacon Hospitality | Chat | returnsappgift-card | 7h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 16, 2025 | ||
| 02998152 | Wrong shade sent | Closed | Normal | — | Social | shade-matchfragrancebopis | 9d 6h | ⊘Not fired | — | — | — | Nov 3, 2025 | Nov 16, 2025 | ||
| 97616053 | Birthday gift not received | Closed | Normal | Pinecrest Wellness | Phone | app | 6h | ●Responded | 4/5 | — | — | Nov 9, 2025 | Nov 16, 2025 | ||
| 73928089 | Wholesale order question | Closed | Normal | — | wholesalereturns | 6h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 30321899 | BOPIS pickup not ready | Closed | Urgent | — | refund | 5h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 16, 2025 | |||
| 21810066 | BOPIS pickup not ready | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 16, 2025 | ||
| 01479076 | Cancel order request | Closed | High | — | Chat | loyaltyapp | 5h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 16, 2025 | ||
| 81435995 | Return after 30-day window | Closed | Low | — | Chat | refund | 5h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 16, 2025 | ||
| 64795834 | Pro discount enrollment | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 16, 2025 | |||
| 02906511 | Birthday gift not received | Closed | Normal | — | gift-card | 7d 4h | ○Sent, no reply | — | — | — | Nov 2, 2025 | Nov 16, 2025 | |||
| 16633861 | Wrong shade sent | Closed | Normal | — | loyaltysamplesdamaged | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 16, 2025 | |||
| 42823046 | Restock alert for backorder | Closed | Normal | — | Phone | returnsshade-match | 3h | ○Sent, no reply | — | — | — | Nov 15, 2025 | Nov 16, 2025 | ||
| 42163950 | App crashes at checkout | Closed | Low | Pinecrest Wellness | influencersamples | 3h | ⊘Not fired | — | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 94103894 | BOPIS pickup not ready | Closed | Normal | — | fragrance | 2d 3h | ⊘Not fired | — | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 07217581 | Item authenticity concern | Closed | Normal | — | viprefundshade-match | 3h | ●Responded | 5/5 | — | — | Nov 13, 2025 | Nov 16, 2025 | |||
| 27466972 | Return after 30-day window | Closed | Normal | — | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Nov 11, 2025 | Nov 16, 2025 | ||
| 71233105 | Question about product ingredients | Closed | Urgent | — | loyaltywholesaleapp | 2h | ●Responded | 5/5 | — | — | Nov 15, 2025 | Nov 16, 2025 | |||
| 59837839 | App login problem | Closed | Low | — | Chat | loyaltyshade-matchsamples | 1h | ●Responded | 10/11 | — | — | Nov 15, 2025 | Nov 16, 2025 | ||
| 03182376 | Question about product ingredients | Closed | Low | — | refunddamaged | 1h | ●Responded | 10/11 | — | — | Nov 12, 2025 | Nov 16, 2025 | |||
| 86597674 | Pro discount enrollment | Closed | Normal | — | Phone | fragrancereturns | 1h | ○Sent, no reply | — | — | — | Nov 13, 2025 | Nov 16, 2025 | ||
| 24116160 | Store experience feedback | Closed | Normal | — | Chat | appfragrance | 1h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 16, 2025 | ||
| 16245639 | Question about product ingredients | Closed | Normal | — | Chat | returnswholesale | 1h | ●Responded | 5/5 | — | — | Nov 12, 2025 | Nov 16, 2025 | ||
| 75909052 | Item authenticity concern | Closed | Normal | — | Social | returnsrefund | 1h | ⊘Not fired | — | — | — | Nov 15, 2025 | Nov 16, 2025 | ||
| 77287424 | Wholesale order question | Closed | Low | — | returnswholesalevip | 1d | ●Responded | 3/5 | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 65697434 | Question about product ingredients | Closed | High | — | shippingfragranceinfluencer | 22h | ○Sent, no reply | — | — | — | Nov 12, 2025 | Nov 16, 2025 | |||
| 65151149 | Restock alert for backorder | Closed | Normal | — | Chat | bopisshipping | 2d 22h | ○Sent, no reply | — | — | — | Nov 7, 2025 | Nov 16, 2025 | ||
| 61727697 | Address change after shipping | Closed | Urgent | — | — | 22h | ●Responded | 7/11 | — | — | Nov 10, 2025 | Nov 16, 2025 | |||
| 32322480 | Missing items in shipment | Closed | High | — | Chat | shade-matchbopisfragrance | 22h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 16, 2025 | ||
| 79173944 | Foundation match help | Closed | Normal | — | Chat | wholesaleshade-matchsamples | 21h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 16, 2025 |