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11968522Price match requestClosedLowMrs. Nancy Sauer-MarksHelix TalentTommy KuvalisEmail
gift-carddamagedsamples
23h○Sent, no reply———Nov 4, 2025Nov 7, 2025
22831284Wholesale order questionClosedNormalKayleigh D'AmoreStudio ElevenMr. Skyla TrantowEmail
appdamagedvip
1d 23h○Sent, no reply———Nov 3, 2025Nov 7, 2025
76694183Address change after shippingClosedNormalLela Conn—Mr. Cade SengerPhone—21h⊘Not fired———Nov 3, 2025Nov 7, 2025
94799162Price match requestClosedLowRodolfo Weber—Darryl JacobiSocial
samples
21h⊘Not fired———Nov 3, 2025Nov 7, 2025
25509814BOPIS pickup not readyClosedNormalLesly Watsica—Lily RaynorPhone—19h●Responded2/5——Nov 5, 2025Nov 7, 2025
19905036Refund not receivedClosedNormalMarlee Block—Mr. Skyla TrantowEmail—1d 18h○Sent, no reply———Oct 31, 2025Nov 7, 2025
62835943Where is my order?ClosedHighMelinda Sporer—Mr. Eliza Gerhold IVChat—14h○Sent, no reply———Oct 31, 2025Nov 7, 2025
67142490Order arrived damagedClosedHighDavonte Kris—Julie HodkiewiczEmail
influencervip
9d 13h○Sent, no reply———Oct 24, 2025Nov 7, 2025
99855090Cancel subscription / Auto-replenishClosedLowEvan Brown—Garth DooleyEmail—1d 12h○Sent, no reply———Nov 3, 2025Nov 7, 2025
37286935Store experience feedbackClosedLowAnthony Streich—Kip Schroeder IVChat
influencerreturnsvip
2d 11h○Sent, no reply———Oct 30, 2025Nov 7, 2025
00056786Item authenticity concernClosedNormalLionel Hagenes III—Garth DooleyEmail
influencerloyalty
2d 11h○Sent, no reply———Oct 31, 2025Nov 7, 2025
59752933Return after 30-day windowClosedNormalRachael Kautzer—Leonard Waters-HowellEmail
influencergift-cardshipping
1d 11h○Sent, no reply———Oct 30, 2025Nov 7, 2025
21883006Gift card balance questionClosedNormalSkylar Cassin—Darryl JacobiEmail
loyaltyreturnsbopis
9h●Responded5/5——Oct 31, 2025Nov 6, 2025
50842926Insider tier issueClosedLowJordan Gerlach—Eula McKenzieChat
wholesale
9h○Sent, no reply———Nov 3, 2025Nov 6, 2025
31133295Store experience feedbackClosedNormalGilbert Rau—Mr. Lonie HudsonPhone
sampleswholesalegift-card
8h●Responded4/5——Oct 31, 2025Nov 6, 2025
31509989Shipping cost questionClosedNormalClaud Schaefer—Chaz RennerEmail—8h●Responded10/11——Nov 3, 2025Nov 6, 2025
74656167Address change after shippingClosedNormalLesley Rowe Sr.—Steve O'ConnerChat
influencerbopis
3d 7h●Responded3/5——Oct 27, 2025Nov 6, 2025
64179689Insider tier issueClosedHighMr. Felipe O'Conner—Lily RaynorSocial
wholesalereturnssamples
6h⊘Not fired———Nov 4, 2025Nov 6, 2025
54798466Loyalty points not postingClosedNormalElecta Friesen—Chaz RennerEmail
gift-card
6h●Responded5/5——Nov 3, 2025Nov 6, 2025
81204172App login problemClosedHighMildred Wunsch—Ignatius CummerataChat
refundgift-cardsamples
6h●Responded5/5——Nov 2, 2025Nov 6, 2025
19872229App crashes at checkoutClosedNormalMakayla Schowalter III—Faith HilllPhone—6h○Sent, no reply———Nov 1, 2025Nov 6, 2025
63133581App crashes at checkoutClosedLowRalph TreutelStudio ElevenMr. Skyla TrantowEmail
bopis
6h○Sent, no reply———Oct 31, 2025Nov 6, 2025
48751885Pro discount enrollmentClosedNormalMortimer Boyle—Amely PacochaEmail
damagedshippingsamples
5h○Sent, no reply———Nov 2, 2025Nov 6, 2025
06807768Influencer code not workingClosedLowNick Murray—Yazmin JastEmail
bopis
5h●Responded5/5——Nov 5, 2025Nov 6, 2025
38913389Missing items in shipmentClosedLowBettye Gislason—Lily RaynorEmail
shade-matchwholesale
4h●Responded7/11——Nov 5, 2025Nov 6, 2025
19709140Birthday gift not receivedClosedNormalClaudie Gleason—Leonard Waters-HowellEmail—3h●Responded3/5——Nov 4, 2025Nov 6, 2025
23344574Return after 30-day windowClosedNormalKathryn Grimes-McLaughlin—Lily RaynorPhone
bopisreturns
2d 2h○Sent, no reply———Oct 28, 2025Nov 6, 2025
45243111Order arrived damagedClosedNormalKody Kling—Kip Schroeder IVChat—2h○Sent, no reply———Nov 3, 2025Nov 6, 2025
49033663Pro discount enrollmentClosedNormalWalker Schulist—Yazmin JastEmail—2h○Sent, no reply———Nov 3, 2025Nov 6, 2025
31014155Klarna / Afterpay split issueClosedHighShaun Corkery-Rau—Julie HodkiewiczEmail
returnsrefund
2h○Sent, no reply———Nov 1, 2025Nov 6, 2025
14409190App login problemClosedNormalToby Weimann—Mr. Lonie HudsonEmail
returns
2h○Sent, no reply———Oct 31, 2025Nov 6, 2025
41777614Order arrived damagedClosedNormalEmilia Luettgen—Ignatius CummerataEmail
returnsbopis
1h○Sent, no reply———Nov 3, 2025Nov 6, 2025
57875734Shipping cost questionClosedLowJohnny Fay—Dr. Mandy McLaughlinChat
loyaltydamaged
1h○Sent, no reply———Nov 1, 2025Nov 6, 2025
45407112Price match requestClosedNormalJulio Denesik MD—Eula McKenzieEmail
shippingloyaltyvip
1h○Sent, no reply———Nov 5, 2025Nov 6, 2025
74620439Question about product ingredientsClosedLowWillard RitchieMarquee EventsMiss Amber Hintz Sr.Email—1h●Responded5/5——Nov 3, 2025Nov 6, 2025
64458964Order arrived damagedClosedNormalMattie Hahn—Lily RaynorEmail—1h○Sent, no reply———Oct 30, 2025Nov 6, 2025
76142499Lost package follow-upClosedLowMr. Lauretta Gulgowski Jr.—Darryl JacobiEmail
influencer
1h○Sent, no reply———Nov 5, 2025Nov 6, 2025
48158158Foundation match helpClosedNormalAyana Adams—Mr. Lonie HudsonPhone
shipping
1h○Sent, no reply———Nov 3, 2025Nov 6, 2025
65573528Foundation match helpClosedNormalDevonte Nolan Sr.—Amely PacochaSocial
wholesalesamples
22h⊘Not fired———Oct 31, 2025Nov 6, 2025
50596167Gift card balance questionClosedNormalBritney Kilback-Bartell—Darryl JacobiEmail
samplesfragranceinfluencer
22h●Responded1/11——Nov 1, 2025Nov 6, 2025
67322358Store experience feedbackClosedNormalAlyssa Christiansen—Jacklyn DareChat
bopisshade-match
21h○Sent, no reply———Nov 1, 2025Nov 6, 2025
35298840Gift card balance questionClosedHighEloy Dicki—Ignatius CummerataEmail—18h○Sent, no reply———Oct 30, 2025Nov 6, 2025
07528582Return after 30-day windowClosedLowBrando Reilly—Mr. Lonie HudsonPhone
damagedwholesaleshipping
17h●Responded10/11——Nov 1, 2025Nov 6, 2025
41955504Wholesale order questionClosedNormalOpal Considine—Tommy KuvalisEmail
fragranceapp
16h⊘Not fired———Nov 1, 2025Nov 6, 2025
36389044Missing samples in orderClosedNormalTheron Wyman—Faith HilllSocial
vipfragrance
15h⊘Not fired———Oct 31, 2025Nov 6, 2025
12682897Question about product ingredientsClosedNormalAmya Lakin—Mr. Cade SengerEmail
returnsdamaged
14h○Sent, no reply———Oct 30, 2025Nov 6, 2025
14698377Insider tier issueClosedHighDella Cruickshank—Yazmin JastEmail
loyalty
13h○Sent, no reply———Nov 4, 2025Nov 6, 2025
17970854Price match requestClosedHighMs. Ida Kuhn—Faith HilllPhone
returnsbopisrefund
12h○Sent, no reply———Oct 30, 2025Nov 6, 2025
78350432Cancel order requestClosedNormalMarlee Block—Jacklyn DareEmail
samplesgift-card
12h○Sent, no reply———Nov 1, 2025Nov 6, 2025
53214384Cancel subscription / Auto-replenishClosedHighBette Schaden—Mr. Skyla TrantowPhone
bopis
6h●Responded4/5——Nov 4, 2025Nov 5, 2025
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