External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 62293747 | Where is my order? | Closed | Normal | — | shippingvipapp | 4h | ●Responded | 3/5 | — | — | Oct 17, 2025 | Oct 18, 2025 | |||
| 00578907 | Influencer code not working | Closed | High | — | shippinginfluencerreturns | 3h | ●Responded | 5/5 | — | — | Oct 15, 2025 | Oct 18, 2025 | |||
| 40171192 | Pro discount enrollment | Closed | Normal | — | vipappshipping | 3h | ●Responded | 5/5 | — | — | Oct 17, 2025 | Oct 18, 2025 | |||
| 86208126 | Gift card balance question | Closed | Normal | — | shade-matchloyaltywholesale | 3h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 18, 2025 | |||
| 90031393 | Lost package follow-up | Closed | Normal | — | Chat | samplesloyalty | 3h | ●Responded | 4/5 | — | — | Oct 15, 2025 | Oct 18, 2025 | ||
| 54276009 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | damagedvip | 2h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 18, 2025 | ||
| 87004972 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | refund | 1d | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 18, 2025 | ||
| 73284972 | Gift card balance question | Closed | High | — | samples | 21h | ●Responded | 5/5 | — | — | Oct 15, 2025 | Oct 18, 2025 | |||
| 97490333 | Gift card balance question | Closed | Low | — | Chat | — | 20h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 18, 2025 | ||
| 70178194 | Discount code not working | Closed | High | — | Chat | returns | 20h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 18, 2025 | ||
| 46984307 | Return after 30-day window | Closed | Normal | — | damagedbopis | 20h | ●Responded | 10/11 | — | — | Oct 11, 2025 | Oct 18, 2025 | |||
| 17852579 | Insider tier issue | Closed | Low | — | samplesappdamaged | 17h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 18, 2025 | |||
| 75860189 | Order arrived damaged | Closed | Normal | — | shade-match | 17h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 18, 2025 | |||
| 67657662 | Missing samples in order | Closed | Normal | — | — | 15h | ⊘Not fired | — | — | — | Oct 13, 2025 | Oct 18, 2025 | |||
| 95896241 | Refund not received | Closed | Low | — | — | 15h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 18, 2025 | |||
| 92385856 | Price match request | Closed | Normal | — | returnsgift-cardrefund | 2d 14h | ●Responded | 1/5 | — | — | Oct 10, 2025 | Oct 18, 2025 | |||
| 69343232 | Question about product ingredients | Closed | High | — | bopisgift-cardloyalty | 14h | ●Responded | 5/5 | — | — | Oct 13, 2025 | Oct 18, 2025 | |||
| 37444440 | Birthday gift not received | Closed | Normal | — | Chat | damaged | 13h | ⊘Not fired | — | — | — | Oct 11, 2025 | Oct 18, 2025 | ||
| 90617255 | Wholesale order question | Closed | Normal | — | Social | shade-match | 2d 13h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 18, 2025 | ||
| 59797017 | Store experience feedback | Closed | High | — | vipapp | 11h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 18, 2025 | |||
| 09341851 | Refund not received | Closed | Normal | — | Chat | influencershade-match | 10h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 18, 2025 | ||
| 57264179 | Question about product ingredients | Closed | Normal | — | — | 10h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 18, 2025 | |||
| 79539602 | Question about product ingredients | Closed | Normal | — | Chat | loyaltyshipping | 8h | ●Responded | 2/5 | — | — | Oct 10, 2025 | Oct 17, 2025 | ||
| 10398401 | Price match request | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Oct 16, 2025 | Oct 17, 2025 | ||
| 83023775 | Order arrived damaged | Closed | High | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 | ||
| 45826935 | Gift card balance question | Closed | High | — | — | 6h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 17, 2025 | |||
| 52314752 | Return after 30-day window | Closed | Normal | — | Chat | loyaltywholesalefragrance | 6h | ●Responded | 9/11 | — | — | Oct 10, 2025 | Oct 17, 2025 | ||
| 30901381 | Wrong shade sent | Closed | Normal | — | — | 5h | ●Responded | 5/5 | — | — | Oct 10, 2025 | Oct 17, 2025 | |||
| 42830887 | Birthday gift not received | Closed | Normal | — | influencer | 5h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 17, 2025 | |||
| 16196756 | Missing items in shipment | Closed | Urgent | — | shippinggift-cardwholesale | 5h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 17, 2025 | |||
| 39988780 | Refund not received | Closed | High | — | samples | 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 17, 2025 | |||
| 00647719 | Birthday gift not received | Closed | Normal | — | — | 2d 4h | ●Responded | 4/5 | — | — | Oct 14, 2025 | Oct 17, 2025 | |||
| 07906635 | Return after 30-day window | Closed | Urgent | — | — | 3h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 17, 2025 | |||
| 98094810 | Cancel order request | Closed | Urgent | — | samplesshippingreturns | 3h | ●Responded | 4/5 | — | — | Oct 12, 2025 | Oct 17, 2025 | |||
| 49631863 | BOPIS order cancelled at store | Closed | Normal | — | Phone | shade-matchapprefund | 9d 3h | ●Responded | 1/5 | — | — | Oct 2, 2025 | Oct 17, 2025 | ||
| 73712667 | Allergic reaction concern | Closed | Normal | — | Chat | damagedloyalty | 2h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 17, 2025 | ||
| 30652539 | Price match request | Closed | Low | — | app | 2h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 17, 2025 | |||
| 25736106 | Gift card balance question | Closed | Normal | Silver Lake Studios | — | 1h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 17, 2025 | |||
| 11510569 | Lost package follow-up | Closed | Normal | — | loyaltyinfluencer | 1h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 17, 2025 | |||
| 93636127 | Wrong shade sent | Closed | Low | — | damagedreturnsloyalty | 1h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 | |||
| 62748245 | Order arrived damaged | Closed | Normal | — | bopisgift-card | 22h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 17, 2025 | |||
| 07333766 | Missing samples in order | Closed | Normal | — | wholesalesamplesrefund | 22h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 | |||
| 71059746 | Question about product ingredients | Closed | Low | — | sampleswholesaleapp | 4d 22h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 17, 2025 | |||
| 64889255 | Pro discount enrollment | Closed | Low | — | — | 22h | ⊘Not fired | — | — | — | Oct 13, 2025 | Oct 17, 2025 | |||
| 26022261 | Birthday gift not received | Closed | Normal | — | Social | vipshippingsamples | 22h | ⊘Not fired | — | — | — | Oct 11, 2025 | Oct 17, 2025 | ||
| 88630947 | Foundation match help | Closed | Normal | Silver Lake Studios | loyalty | 21h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 17, 2025 | |||
| 99294829 | Lost package follow-up | Closed | Low | — | Phone | — | 2d 20h | ●Responded | 3/5 | — | — | Oct 10, 2025 | Oct 17, 2025 | ||
| 56311629 | Restock alert for backorder | Closed | Low | — | gift-cardrefundinfluencer | 1d 18h | ○Sent, no reply | — | — | — | Oct 14, 2025 | Oct 17, 2025 | |||
| 16290115 | Shipping cost question | Closed | Low | — | — | 17h | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 17, 2025 | |||
| 97007436 | Wrong shade sent | Closed | Normal | — | influencerloyaltyapp | 16h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 17, 2025 |