External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 52243378 | Price match request | Closed | Normal | — | Phone | shipping | 16h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 14, 2025 | ||
| 24395340 | Question about product ingredients | Closed | Normal | — | Chat | — | 15h | ●Responded | 9/11 | — | — | Sep 12, 2025 | Sep 14, 2025 | ||
| 21869152 | Missing items in shipment | Closed | Low | — | wholesaleapp | 4d 15h | ●Responded | 1/5 | — | — | Sep 4, 2025 | Sep 14, 2025 | |||
| 30871547 | Missing samples in order | Closed | Urgent | — | damagedwholesaleshade-match | 14h | ●Responded | 5/5 | — | — | Sep 9, 2025 | Sep 14, 2025 | |||
| 26471193 | Influencer code not working | Closed | High | — | wholesalerefundapp | 13h | ●Responded | 10/11 | — | — | Sep 10, 2025 | Sep 14, 2025 | |||
| 07966119 | Item authenticity concern | Closed | Normal | — | Chat | bopissamplesgift-card | 4d 13h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 14, 2025 | ||
| 13216572 | Return after 30-day window | Closed | Low | — | — | 13h | ●Responded | 4/5 | — | — | Sep 9, 2025 | Sep 14, 2025 | |||
| 17122594 | Item authenticity concern | Closed | Normal | — | Chat | shade-matchfragrancerefund | 11h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 14, 2025 | ||
| 68964627 | Insider tier issue | Closed | Normal | — | Phone | damagedreturns | 9h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 13, 2025 | ||
| 36429300 | Wrong shade sent | Closed | Normal | — | appreturns | 9h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 13, 2025 | |||
| 36786083 | Where is my order? | Closed | High | — | Chat | shade-matchrefundgift-card | 7h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 13, 2025 | ||
| 18766964 | Insider tier issue | Closed | Normal | — | influencer | 6h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 | |||
| 00258682 | Where is my order? | Closed | Normal | — | apployaltybopis | 6h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 13, 2025 | |||
| 79667331 | Discount code not working | Closed | Normal | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Sep 7, 2025 | Sep 13, 2025 | ||
| 96260932 | Influencer code not working | Closed | Low | — | — | 5h | ●Responded | 10/11 | — | — | Sep 8, 2025 | Sep 13, 2025 | |||
| 29866902 | Wrong shade sent | Closed | Normal | — | — | 2d 5h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 13, 2025 | |||
| 59160405 | Discount code not working | Closed | Normal | — | Chat | — | 4h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 13, 2025 | ||
| 47416184 | Wrong shade sent | Closed | Low | — | Chat | wholesalefragrance | 4h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 13, 2025 | ||
| 71618409 | Pro discount enrollment | Closed | Normal | — | Chat | — | 4h | ●Responded | 9/11 | — | — | Sep 11, 2025 | Sep 13, 2025 | ||
| 47547481 | App crashes at checkout | Closed | Low | — | refundinfluencer | 4h | ○Sent, no reply | — | — | — | Sep 6, 2025 | Sep 13, 2025 | |||
| 42812000 | Refund not received | Closed | Normal | — | Chat | samples | 3h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 13, 2025 | ||
| 53287231 | Insider tier issue | Closed | Low | — | gift-card | 3h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 | |||
| 81627086 | Klarna / Afterpay split issue | Closed | Normal | — | influencer | 2h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 13, 2025 | |||
| 20478159 | Pro discount enrollment | Closed | Low | — | — | 2h | ●Responded | 2/5 | — | — | Sep 7, 2025 | Sep 13, 2025 | |||
| 47412138 | Question about product ingredients | Closed | Normal | — | Chat | shippingbopis | 2h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 | ||
| 34546543 | Wholesale order question | Closed | Normal | — | bopis | 1h | ○Sent, no reply | — | — | — | Sep 6, 2025 | Sep 13, 2025 | |||
| 50243424 | Price match request | Closed | Urgent | — | influencervipapp | 1h | ●Responded | 5/5 | — | — | Sep 10, 2025 | Sep 13, 2025 | |||
| 76884505 | Allergic reaction concern | Closed | Normal | — | fragrancesamplesvip | 1h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 13, 2025 | |||
| 26463438 | Restock alert for backorder | Closed | Normal | — | Social | — | 1h | ⊘Not fired | — | — | — | Sep 10, 2025 | Sep 13, 2025 | ||
| 30278928 | Gift card balance question | Closed | High | — | — | 2d | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 13, 2025 | |||
| 05313401 | Foundation match help | Closed | Low | — | Chat | — | 1d | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 13, 2025 | ||
| 47248023 | Refund not received | Closed | Normal | — | damagedsamplesbopis | 1d | ⊘Not fired | — | — | — | Sep 6, 2025 | Sep 13, 2025 | |||
| 35752767 | Where is my order? | Closed | Normal | — | refund | 10d | ⊘Not fired | — | — | — | Sep 2, 2025 | Sep 13, 2025 | |||
| 80281903 | App crashes at checkout | Closed | Normal | — | Phone | loyalty | 1d | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 13, 2025 | ||
| 67613089 | Insider tier issue | Closed | Urgent | — | vip | 18h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 13, 2025 | |||
| 02070941 | Shipping cost question | Closed | Normal | — | Phone | gift-cardsamplesbopis | 1d 17h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 13, 2025 | ||
| 16508665 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | vip | 16h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 | ||
| 81584653 | Lost package follow-up | Closed | Normal | — | — | 2d 15h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 13, 2025 | |||
| 88104525 | Item authenticity concern | Closed | Urgent | — | bopisvipreturns | 13h | ⊘Not fired | — | — | — | Sep 11, 2025 | Sep 13, 2025 | |||
| 34699423 | Loyalty points not posting | Closed | Normal | — | — | 9h | ●Responded | 2/5 | — | — | Sep 8, 2025 | Sep 12, 2025 | |||
| 33372754 | Influencer code not working | Closed | Low | — | Chat | — | 1d 9h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 12, 2025 | ||
| 96924336 | App crashes at checkout | Closed | Low | — | bopis | 8h | ●Responded | 2/5 | — | — | Sep 7, 2025 | Sep 12, 2025 | |||
| 98742313 | Question about product ingredients | Closed | Normal | — | — | 2d 7h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 12, 2025 | |||
| 48636959 | Where is my order? | Closed | High | — | gift-card | 7h | ●Responded | 5/5 | — | — | Sep 5, 2025 | Sep 12, 2025 | |||
| 25853256 | Cancel order request | Closed | Normal | — | — | 6h | ●Responded | 9/11 | — | — | Sep 5, 2025 | Sep 12, 2025 | |||
| 06341864 | App login problem | Closed | Normal | — | refunddamagedreturns | 6h | ●Responded | 4/5 | — | — | Sep 6, 2025 | Sep 12, 2025 | |||
| 46499385 | Restock alert for backorder | Closed | Urgent | — | Chat | returnsgift-card | 5h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 12, 2025 | ||
| 10495480 | Influencer code not working | Closed | Normal | — | Chat | bopis | 1d 5h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 12, 2025 | ||
| 09037112 | Cancel order request | Closed | Low | Quartz Gifting | fragrancereturns | 5h | ●Responded | 1/5 | — | — | Sep 9, 2025 | Sep 12, 2025 | |||
| 28855216 | Foundation match help | Closed | Normal | — | Chat | bopisshipping | 5h | ●Responded | 5/5 | — | — | Sep 8, 2025 | Sep 12, 2025 |