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Showing 14,951 - 15,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 47226371 | Return after 30-day window | Solved | Normal |  Stuart Zieme | — |  Mr. Skyla Trantow | Chat | gift-card | 2d 9h | ⊘Not fired | — | — | — | Jul 26, 2025 | - |
| 02850685 | Discount code not working | Pending | Low |  Ardith Ondricka MD | — |  Oscar O'Hara | Chat | — | - | —Skipped | — | — | — | Nov 14, 2025 | - |
| 69564339 | Gift card balance question | Solved | Normal |  Jim Swaniawski | — |  Eula McKenzie | Phone | refundgift-card | 2h | ●Responded | 4/5 | — | — | Dec 26, 2025 | - |
| 14053748 | Loyalty points not posting | Solved | Normal |  Vicky Gulgowski | — |  Mr. Lonie Hudson | Chat | apployaltybopis | 1h | ⊘Not fired | — | — | — | May 11, 2026 | - |
| 80814896 | Foundation match help | Solved | Low |  Ms. Ella Kozey Sr. | — |  Steve O'Conner | returnsgift-cardvip | 10h | ●Responded | 3/5 | — | — | Sep 2, 2025 | - | |
| 93284005 | Cancel subscription / Auto-replenish | Solved | Normal |  Aglae McLaughlin | Beacon Hospitality | Mr. Lonie Hudson | Social | fragrance | 22h | ⊘Not fired | — | — | — | Jun 13, 2025 | - |
| 41988210 | Birthday gift not received | Solved | Normal |  Davonte Kris | — |  Tommy Kuvalis | — | 1h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 36158325 | Pro discount enrollment | Solved | Normal |  Flora Bosco | — |  Darryl Jacobi | Chat | — | 3h | ●Responded | 5/5 | — | — | Aug 1, 2025 | - |
| 70559564 | Foundation match help | Solved | Normal |  Larue Kuhic | — |  Kip Schroeder IV | Chat | — | 5h | ●Responded | 5/5 | — | — | Aug 7, 2025 | - |
| 50686950 | Insider tier issue | Solved | Normal |  Roy D'Amore | — |  Garth Dooley | Chat | — | 8h | ●Responded | 4/5 | — | — | Jul 5, 2025 | - |
| 80263785 | Item authenticity concern | Solved | Normal |  Leopoldo Frami-Muller | — |  Dr. Mandy McLaughlin | vipreturns | 5h | ●Responded | 4/5 | — | — | Sep 16, 2025 | - | |
| 55952627 | Question about product ingredients | Solved | High |  Miss Kathy Trantow Sr. | — |  Julie Hodkiewicz | samplesvip | 11h | ●Responded | 5/5 | — | — | Apr 23, 2026 | - | |
| 30730902 | Birthday gift not received | Solved | Normal |  Renee Balistreri | — | Dr. Mandy McLaughlin | Phone | vip | 5h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 50059046 | Allergic reaction concern | Open | High |  Billie Dach | — |  Chaz Renner | Chat | shipping | - | —Skipped | — | — | — | Jan 7, 2026 | - |
| 42489587 | Price match request | Solved | Low |  Stacy Barrows III | — |  Mr. Cade Senger | shipping | 2d 14h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |
| 02519737 | Loyalty points not posting | Solved | High |  Eugene Reichert II | — | Eula McKenzie | — | 1h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 86764459 | Store experience feedback | Solved | Low |  Mr. Benjamin Ryan | — | Mr. Skyla Trantow | bopis | 6h | ⊘Not fired | — | — | — | Feb 28, 2026 | - | |
| 12775595 | App login problem | Pending | Normal |  Layla Rau | — | Garth Dooley | Chat | influencershade-matchapp | - | —Skipped | — | — | — | Aug 28, 2025 | - |
| 03797632 | Klarna / Afterpay split issue | Solved | Low |  James Schmidt | — | Dr. Mandy McLaughlin | Chat | fragrance | 2h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - |
| 32040247 | Gift card balance question | Solved | Normal |  Penelope Kautzer DVM | Highland Apothecary Co | Steve O'Conner | wholesalerefund | 3d 22h | ⊘Not fired | — | — | — | Jan 5, 2026 | - | |
| 46050224 | Foundation match help | Solved | High |  Dr. Darien Ondricka | — | Mr. Cade Senger | Chat | apployaltyvip | 6h | ●Responded | 4/5 | — | — | Apr 20, 2026 | - |
| 14394313 | Missing samples in order | Solved | High |  Jermaine Johns | — |  Mr. Eliza Gerhold IV | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 75483099 | Missing items in shipment | Solved | High |  Florencio Towne | Verde Concierge |  Vilma Gusikowski | samplesfragrance | 14h | ●Responded | 4/5 | — | — | Feb 2, 2026 | - | |
| 55496244 | Birthday gift not received | Solved | Low |  Tomas Torphy | — | Dr. Mandy McLaughlin | loyaltyshipping | 8h | ●Responded | 7/11 | — | — | Sep 5, 2025 | - | |
| 46068560 | Item authenticity concern | Solved | Low |  Ms. Priscilla Ebert | — | Mr. Skyla Trantow | — | 3h | ⊘Not fired | — | — | — | Mar 3, 2026 | - | |
| 48036266 | Insider tier issue | Solved | Normal |  Stephen Kozey | — | Chaz Renner | — | 2d 16h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 91300630 | Birthday gift not received | Pending | Normal |  Mrs. Juana Russel | — | Mr. Eliza Gerhold IV | Chat | loyalty | - | —Skipped | — | — | — | Apr 28, 2026 | - |
| 31883143 | Question about product ingredients | Solved | Normal |  Mrs. Geneva Orn | — |  Lily Raynor | Chat | appshade-match | 7d 1h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 70550393 | Lost package follow-up | Solved | Normal |  Milton Welch | — |  Yazmin Jast | Chat | — | 23h | ●Responded | 5/5 | — | — | Jul 21, 2025 | - |
| 14927344 | Address change after shipping | Solved | Normal |  Elsie Bernier | — | Mr. Cade Senger | loyaltyviprefund | 23h | ●Responded | 3/5 | — | — | Apr 29, 2026 | - | |
| 57787735 | Cancel order request | Solved | Normal |  Shirley Cartwright | — | Kip Schroeder IV | shipping | 5h | ●Responded | 10/11 | — | — | May 15, 2026 | - | |
| 34598047 | Where is my order? | Solved | Normal |  Tyra Konopelski DDS | — | Mr. Eliza Gerhold IV | Phone | vip | 1h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 41784957 | Restock alert for backorder | Pending | Normal |  Jeannette Bosco-Grimes | — |  Leonard Waters-Howell | Chat | wholesalefragrancegift-card | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 83234329 | Influencer code not working | Solved | High |  Hettie Ullrich | — | Garth Dooley | Chat | — | 23h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 65840668 | App crashes at checkout | Solved | High |  Rochelle Schmidt | — | Oscar O'Hara | — | 2d 1h | ⊘Not fired | — | — | — | Jul 30, 2025 | - | |
| 65430004 | BOPIS order cancelled at store | Solved | Low |  Heidi Schimmel | — | Mr. Lonie Hudson | bopis | 22h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 62223007 | Klarna / Afterpay split issue | Solved | High |  Jordi Kertzmann | — | Mr. Skyla Trantow | bopisinfluencergift-card | 8h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 23054676 | BOPIS order cancelled at store | Solved | Normal |  Alphonso Ullrich | — |  Amely Pacocha | Chat | — | 15h | ●Responded | 7/11 | — | — | Aug 29, 2025 | - |
| 12638170 | Shipping cost question | Solved | Normal |  Ms. Deshaun McCullough MD | — | Amely Pacocha | Chat | — | 2d 7h | ●Responded | 4/5 | — | — | Mar 23, 2026 | - |
| 37561288 | Refund not received | Solved | Normal |  Dennis O'Reilly | — |  Katrina Johns | shipping | 6h | ⊘Not fired | — | — | — | Aug 29, 2025 | - | |
| 85201825 | Price match request | Solved | High |  Mitchell Stehr | — | Chaz Renner | Chat | shade-matchbopissamples | 4h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - |
| 28976483 | Order arrived damaged | Solved | High |  Della Cruickshank | — | Julie Hodkiewicz | Chat | bopis | 7d 17h | ●Responded | 2/5 | — | — | Dec 13, 2025 | - |
| 83428873 | Question about product ingredients | Solved | Normal |  Moshe Bode MD | — | Mr. Skyla Trantow | Chat | — | 5h | ○Sent, no reply | — | — | — | Dec 22, 2025 | - |
| 94200002 | Gift card balance question | Open | Normal |  Bette Schaden | — |  Miss Amber Hintz Sr. | gift-cardbopisvip | - | —Skipped | — | — | — | Dec 5, 2025 | - | |
| 62598052 | Cancel order request | Solved | Normal |  Joan Daugherty | — |  Faith Hilll | app | 9h | ⊘Not fired | — | — | — | Sep 12, 2025 | - | |
| 48708140 | BOPIS pickup not ready | Solved | Normal |  Ben Mills | — | Mr. Eliza Gerhold IV | fragranceloyalty | 1h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 85122162 | Shipping cost question | Solved | Low |  Adrian Franey-Lebsack | — | Lily Raynor | refund | 5d 9h | ⊘Not fired | — | — | — | Jun 8, 2025 | - | |
| 60379083 | Shipping cost question | Solved | High |  Dr. Timmy Ondricka | — | Mr. Eliza Gerhold IV | bopis | 6h | ●Responded | 3/5 | — | — | Feb 18, 2026 | - | |
| 45510430 | Lost package follow-up | Solved | Normal |  Justen Tremblay | — | Mr. Skyla Trantow | returns | 1h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |
| 28556882 | Shipping cost question | Solved | Low |  Sedrick Batz | — | Amely Pacocha | Chat | loyaltysamplesvip | 10h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |