TicketsAll tickets
Showing 1,601 - 1,650 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 87938344 | Wrong shade sent | Closed | Normal |  Mrs. Geneva Orn | — |  Katrina Johns | Chat | — | 5h | ●Responded | 5/5 | — | — | Apr 8, 2026 | Apr 12, 2026 |
| 92192085 | Wholesale order question | Closed | Normal |  Mallory Little | — |  Jacklyn Dare | Chat | refund | 5h | ●Responded | 10/11 | — | — | Apr 5, 2026 | Apr 12, 2026 |
| 04021358 | Wrong shade sent | Closed | Normal |  Jany Tromp-Monahan | — |  Chaz Renner | Chat | viployaltygift-card | 5h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 12, 2026 |
| 30942975 | Where is my order? | Closed | Normal |  Dr. Janelle Mills | — |  Darryl Jacobi | — | 4h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 12, 2026 | |
| 14403425 | Loyalty points not posting | Closed | Urgent |  Julien Bins | — |  Garth Dooley | Phone | shipping | 8d 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | Apr 12, 2026 |
| 39248191 | Store experience feedback | Closed | Normal |  Danny Mueller | — |  Eula McKenzie | Chat | shippingfragrancebopis | 4h | ●Responded | 5/5 | — | — | Apr 10, 2026 | Apr 12, 2026 |
| 63507217 | BOPIS order cancelled at store | Closed | Normal |  Patty Balistreri | — |  Mr. Eliza Gerhold IV | — | 4h | ●Responded | 1/5 | — | — | Apr 10, 2026 | Apr 12, 2026 | |
| 04476384 | Refund not received | Closed | Normal |  Aric Ratke | — |  Vilma Gusikowski | Chat | — | 2d 3h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 12, 2026 |
| 85362697 | Refund not received | Closed | Low |  Tara DuBuque | — | Chaz Renner | Phone | — | 2h | ⊘Not fired | — | — | — | Apr 6, 2026 | Apr 12, 2026 |
| 03203631 | Pro discount enrollment | Closed | Normal |  Kay Schoen | — |  Faith Hilll | shade-matchfragranceapp | 2h | ●Responded | 5/5 | — | — | Apr 9, 2026 | Apr 12, 2026 | |
| 70778494 | Birthday gift not received | Closed | Normal |  Georgia Bartoletti | — | Katrina Johns | Chat | gift-cardloyalty | 1h | ●Responded | 9/11 | — | — | Apr 8, 2026 | Apr 12, 2026 |
| 51581721 | Influencer code not working | Closed | Normal |  Owen Carter | — | Mr. Eliza Gerhold IV | returns | 1h | ○Sent, no reply | — | — | — | Apr 7, 2026 | Apr 12, 2026 | |
| 28187659 | Order arrived damaged | Closed | Urgent |  Byron O'Keefe | — | Jacklyn Dare | Phone | bopis | 1h | ●Responded | 5/5 | — | — | Apr 7, 2026 | Apr 12, 2026 |
| 62499164 | Where is my order? | Closed | High |  Jake Connelly | — |  Leonard Waters-Howell | Phone | fragrancerefundvip | 1h | ⊘Not fired | — | — | — | Apr 7, 2026 | Apr 12, 2026 |
| 19487373 | Cancel order request | Closed | Normal |  Mr. Ronald Fahey | Atlas Hospitality |  Mr. Skyla Trantow | loyalty | 1h | ●Responded | 2/5 | — | — | Apr 7, 2026 | Apr 12, 2026 | |
| 23230347 | Missing samples in order | Closed | Normal |  Tyrone Jacobi DVM | — |  Miss Amber Hintz Sr. | Chat | shade-matchloyaltyinfluencer | 22h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 12, 2026 |
| 21958520 | Foundation match help | Closed | Urgent |  Amber Herman | — |  Amely Pacocha | bopisapp | 22h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 12, 2026 | |
| 60829431 | Birthday gift not received | Closed | Low |  Patty Pfannerstill II | — | Faith Hilll | — | 16h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 12, 2026 | |
| 06049576 | Price match request | Closed | Normal |  Otis Corwin | — |  Lily Raynor | influencerloyalty | 15h | ●Responded | 5/5 | — | — | Apr 10, 2026 | Apr 12, 2026 | |
| 84174512 | Price match request | Closed | Normal |  Lesley Rowe Sr. | — | Faith Hilll | loyalty | 14h | ●Responded | 2/5 | — | — | Apr 9, 2026 | Apr 12, 2026 | |
| 62430042 | BOPIS order cancelled at store | Closed | High |  Max Block | — | Eula McKenzie | shipping | 13h | ○Sent, no reply | — | — | — | Apr 6, 2026 | Apr 12, 2026 | |
| 46171204 | Birthday gift not received | Closed | Low |  Milton Welch | — | Chaz Renner | refund | 3d 13h | ⊘Not fired | — | — | — | Apr 3, 2026 | Apr 12, 2026 | |
| 23281022 | Item authenticity concern | Closed | Low |  Kay Boyer | — |  Dr. Mandy McLaughlin | — | 6d 12h | ○Sent, no reply | — | — | — | Mar 30, 2026 | Apr 12, 2026 | |
| 68192182 | App login problem | Closed | Low |  Laisha Gusikowski | — | Vilma Gusikowski | vip | 11h | ●Responded | 5/5 | — | — | Apr 7, 2026 | Apr 12, 2026 | |
| 41863519 | Shipping cost question | Closed | Normal |  Ottis Maggio | — |  Kip Schroeder IV | Chat | wholesaleapp | 9h | ●Responded | 5/5 | — | — | Apr 5, 2026 | Apr 11, 2026 |
| 34860947 | Insider tier issue | Closed | Low |  Ms. Sally Pfeffer | — | Kip Schroeder IV | — | 8h | ●Responded | 3/5 | — | — | Apr 4, 2026 | Apr 11, 2026 | |
| 99813350 | Missing samples in order | Closed | Low |  Geneva Franey | — | Eula McKenzie | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 |
| 80312994 | Wholesale order question | Closed | Normal |  Viola Kling MD | — | Mr. Eliza Gerhold IV | influencer | 6h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 11, 2026 | |
| 93070264 | Address change after shipping | Closed | Normal |  Tammy Streich-Hegmann | — |  Mr. Cade Senger | Chat | vipappbopis | 5h | ●Responded | 5/5 | — | — | Apr 4, 2026 | Apr 11, 2026 |
| 54721050 | Klarna / Afterpay split issue | Closed | Normal |  Geraldine Dooley V | — | Faith Hilll | Chat | bopis | 5h | ⊘Not fired | — | — | — | Apr 9, 2026 | Apr 11, 2026 |
| 73790411 | Pro discount enrollment | Closed | High |  Mr. Luke Lakin | — | Vilma Gusikowski | Phone | vipinfluencerfragrance | 4h | ⊘Not fired | — | — | — | Apr 8, 2026 | Apr 11, 2026 |
| 93156179 | Missing items in shipment | Closed | High |  Camden Block | — | Garth Dooley | Chat | bopis | 4h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 11, 2026 |
| 88804008 | Restock alert for backorder | Closed | Low |  Kathryn Grimes-McLaughlin | — | Eula McKenzie | Chat | — | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 |
| 89218662 | Allergic reaction concern | Closed | Normal |  Kaleigh Roob | — | Katrina Johns | — | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 | |
| 83863622 | App login problem | Closed | Normal |  Norberto Bosco | — |  Tommy Kuvalis | gift-cardshipping | 2d 3h | ●Responded | 1/5 | — | — | Apr 8, 2026 | Apr 11, 2026 | |
| 72037205 | BOPIS order cancelled at store | Closed | Normal |  Miss Edith Rippin | Aurora Hotels Group |  Mr. Lonie Hudson | refundgift-card | 3h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 11, 2026 | |
| 24583616 | Missing items in shipment | Closed | Low |  Dominick Schuster | — |  Ignatius Cummerata | Phone | loyalty | 3h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 |
| 67081497 | Gift card balance question | Closed | High |  Mr. Javier Rolfson | — | Mr. Cade Senger | vip | 2h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 | |
| 93603006 | App login problem | Closed | Normal |  Ardith Ondricka MD | — | Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 | |
| 74261211 | Klarna / Afterpay split issue | Closed | Normal |  Leanne Leannon | — | Katrina Johns | Chat | gift-cardshippingreturns | 2h | ○Sent, no reply | — | — | — | Apr 4, 2026 | Apr 11, 2026 |
| 98273899 | Wholesale order question | Closed | High |  Tevin Leannon | — | Eula McKenzie | Chat | refundfragrancedamaged | 2h | ⊘Not fired | — | — | — | Apr 9, 2026 | Apr 11, 2026 |
| 82683477 | Pro discount enrollment | Closed | Normal |  Claude Bayer | — | Tommy Kuvalis | Chat | bopis | 1d 1h | ○Sent, no reply | — | — | — | Apr 6, 2026 | Apr 11, 2026 |
| 04419284 | Refund not received | Closed | Low |  Janis Collins | — |  Julie Hodkiewicz | returns | 1h | ●Responded | 5/5 | — | — | Apr 7, 2026 | Apr 11, 2026 | |
| 16349941 | Missing samples in order | Closed | Normal |  Lester Morar | — | Garth Dooley | apployalty | 1h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 11, 2026 | |
| 02323442 | Wholesale order question | Closed | High |  Marlene King | — | Julie Hodkiewicz | loyaltyshade-match | 1h | ●Responded | 4/5 | — | — | Apr 8, 2026 | Apr 11, 2026 | |
| 91876356 | Price match request | Closed | Normal |  Austin Rosenbaum | — |  Steve O'Conner | shade-matchvip | 1d 1h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 11, 2026 | |
| 86374939 | App crashes at checkout | Closed | Normal |  Marie Kshlerin | — | Miss Amber Hintz Sr. | Chat | bopisinfluencer | 1h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 11, 2026 |
| 47123947 | Lost package follow-up | Closed | Normal |  Dr. Darien Ondricka | — | Darryl Jacobi | — | 1d | ○Sent, no reply | — | — | — | Apr 9, 2026 | Apr 11, 2026 | |
| 35666045 | Cancel subscription / Auto-replenish | Closed | High |  Toby Gerhold | — | Mr. Lonie Hudson | Chat | wholesalevip | 23h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 11, 2026 |
| 96219062 | Return after 30-day window | Closed | Low |  Florida Hammes | — | Lily Raynor | Chat | app | 23h | ○Sent, no reply | — | — | — | Apr 5, 2026 | Apr 11, 2026 |