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Showing 16,951 - 17,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78920399 | Lost package follow-up | Solved | Urgent |  Ashley O'Keefe | — |  Oscar O'Hara | wholesale | 5h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 89900069 | Address change after shipping | Solved | High |  Rubye Walker | — |  Amely Pacocha | Chat | gift-cardbopisvip | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 99467582 | Price match request | Open | Normal |  Jasper Bahringer | — |  Chaz Renner | Chat | loyaltybopisreturns | - | —Skipped | — | — | — | Sep 2, 2025 | - |
| 24044579 | Pro discount enrollment | Solved | Normal |  Tevin Leannon | — |  Mr. Lonie Hudson | returnsloyalty | 1h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | |
| 47560985 | Allergic reaction concern | Solved | High |  Jaylon Turcotte | — |  Leonard Waters-Howell | Chat | fragrancerefund | 8h | ○Sent, no reply | — | — | — | May 19, 2026 | - |
| 01731027 | Gift card balance question | Pending | Normal |  Kamren Schneider Sr. | — |  Darryl Jacobi | returnsdamagedfragrance | - | —Skipped | — | — | — | Feb 26, 2026 | - | |
| 29224665 | Loyalty points not posting | Solved | Normal |  Immanuel Hayes | — |  Faith Hilll | samples | 2h | ●Responded | 1/5 | — | — | Mar 23, 2026 | - | |
| 89800808 | Insider tier issue | Solved | Normal |  Omari Wolf | — |  Tommy Kuvalis | Chat | — | 2d 3h | ●Responded | 3/5 | — | — | Mar 15, 2026 | - |
| 77063527 | Insider tier issue | Solved | High |  Adrian Franey-Lebsack | — |  Mr. Skyla Trantow | loyaltysamplesfragrance | 5h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - | |
| 26897479 | Order arrived damaged | Solved | Normal |  Willard Torphy PhD | — | Amely Pacocha | damagedgift-cardreturns | 6h | ⊘Not fired | — | — | — | Mar 28, 2026 | - | |
| 49599402 | Store experience feedback | Pending | Normal |  Rodolfo Weber | — |  Kaela Friesen | returnsvipgift-card | - | —Skipped | — | — | — | Aug 28, 2025 | - | |
| 81726585 | Missing samples in order | Solved | Normal |  Margaret Jakubowski DDS | — |  Lily Raynor | Chat | gift-cardwholesalerefund | 15h | ●Responded | 4/5 | — | — | Oct 9, 2025 | - |
| 92653948 | App crashes at checkout | Solved | Normal |  Norma Ryan | — | Mr. Lonie Hudson | Phone | — | 5d 4h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - |
| 72697313 | Order arrived damaged | Solved | High |  Hester Larkin | — |  Ignatius Cummerata | Phone | fragrancebopis | 6h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 86699997 | Item authenticity concern | Solved | Normal |  Lynette Ritchie | — | Leonard Waters-Howell | Social | apprefundinfluencer | 5h | ⊘Not fired | — | — | — | Apr 3, 2026 | - |
| 16230735 | Loyalty points not posting | Pending | Normal |  Glen Breitenberg | — |  Jacklyn Dare | samplesdamagedshipping | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 84005637 | Store experience feedback | Solved | Low |  Wendell Donnelly MD | — | Lily Raynor | Social | bopisappinfluencer | 2h | ⊘Not fired | — | — | — | Apr 6, 2026 | - |
| 88307144 | Influencer code not working | Solved | Normal |  Betsy Kreiger | — |  Miss Amber Hintz Sr. | gift-cardshade-match | 22h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 64036532 | Insider tier issue | Pending | Normal |  Gretchen Price | Aurora Hotels Group | Lily Raynor | — | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 05951547 | Store experience feedback | Solved | Normal |  Daphnee Moen | — | Mr. Skyla Trantow | samplesrefund | 3h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 79464268 | BOPIS pickup not ready | Solved | Low |  Hugh Cummerata | — | Oscar O'Hara | vipapp | 2h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | |
| 48742993 | Address change after shipping | Pending | Normal |  Salvador Roberts | — | Darryl Jacobi | damagedapp | - | —Skipped | — | — | — | Feb 13, 2026 | - | |
| 04932625 | Influencer code not working | Solved | Low |  Ettie Littel | — | Kaela Friesen | Phone | refundgift-card | 3h | ⊘Not fired | — | — | — | Sep 4, 2025 | - |
| 66273343 | Influencer code not working | Solved | Normal |  Molly Leffler | — | Oscar O'Hara | Social | influencervipfragrance | 22h | ⊘Not fired | — | — | — | Aug 25, 2025 | - |
| 76676083 | BOPIS order cancelled at store | Solved | Normal |  Mr. Javier Rolfson | — |  Vilma Gusikowski | Chat | returns | 2d 17h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - |
| 62719178 | Discount code not working | Solved | Normal |  Frederique Bergstrom-Block MD | — |  Yazmin Jast | samples | 5h | ●Responded | 5/5 | — | — | Mar 16, 2026 | - | |
| 61115992 | Return after 30-day window | Solved | Low |  Nicholas Conroy III | — |  Mr. Cade Senger | bopisrefund | 5d 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 77352725 | Return after 30-day window | Solved | Urgent |  Dr. Granville Shields V | — | Miss Amber Hintz Sr. | — | 8h | ○Sent, no reply | — | — | — | Dec 8, 2025 | - | |
| 89065358 | Influencer code not working | Solved | Normal |  Dr. Helmer Daniel | — | Amely Pacocha | Social | shippingdamagedwholesale | 1h | ⊘Not fired | — | — | — | Feb 24, 2026 | - |
| 73061871 | Cancel subscription / Auto-replenish | Solved | Normal |  Brent Von I | — | Chaz Renner | influencer | 2h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 08855437 | Klarna / Afterpay split issue | Solved | High |  Mr. Raul Doyle | — | Vilma Gusikowski | shipping | 2h | ○Sent, no reply | — | — | — | May 29, 2025 | - | |
| 21415168 | Question about product ingredients | Solved | Urgent |  Dr. Parker Rodriguez V | — | Faith Hilll | Chat | gift-cardvip | 2h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - |
| 36819671 | Address change after shipping | Pending | Low |  Orrin Lesch | — | Oscar O'Hara | Chat | shippingsampleswholesale | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 04842843 | Price match request | Solved | Normal |  Rhea Klein | — | Darryl Jacobi | Phone | — | 1d 5h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 36509718 | Cancel subscription / Auto-replenish | Solved | High |  Bulah Mohr | — | Tommy Kuvalis | Chat | shade-matchbopisvip | 23h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - |
| 52428673 | Missing samples in order | Solved | Urgent |  Beulah Lesch | — | Mr. Lonie Hudson | — | 4h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 32784463 | Restock alert for backorder | Solved | Normal |  Ron Jakubowski DVM | — |  Eula McKenzie | Chat | — | 14h | ⊘Not fired | — | — | — | May 28, 2025 | - |
| 94565095 | Address change after shipping | Pending | Normal |  Randall Kirlin | — | Mr. Skyla Trantow | gift-cardapp | - | —Skipped | — | — | — | Jun 25, 2025 | - | |
| 26500829 | Birthday gift not received | Open | Normal |  Jordi Kertzmann | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 99700407 | Loyalty points not posting | Solved | Normal |  Zita Lindgren | — |  Katrina Johns | loyaltywholesale | 12h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 16000092 | Cancel order request | Solved | Normal |  Clint Konopelski | — | Amely Pacocha | Chat | — | 1d 2h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - |
| 52663265 | Discount code not working | Open | Normal |  Jayne Nader I | — |  Steve O'Conner | Chat | viployalty | - | —Skipped | — | — | — | Sep 30, 2025 | - |
| 40196595 | Insider tier issue | Solved | Low |  Amy Weissnat | — |  Julie Hodkiewicz | — | 1d | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 71288291 | Wrong shade sent | Pending | Urgent |  Alfred Quigley | — | Leonard Waters-Howell | Chat | bopisloyalty | - | —Skipped | — | — | — | Feb 15, 2026 | - |
| 47340597 | Klarna / Afterpay split issue | Solved | Low |  Virgil Thiel | Atlas Hospitality |  Kip Schroeder IV | Chat | bopis | 1d 1h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 87402409 | Wholesale order question | Solved | Urgent |  Daphne Hickle-Lynch | — | Vilma Gusikowski | fragrancesamples | 1h | ●Responded | 4/5 | — | — | Mar 12, 2026 | - | |
| 01200621 | Birthday gift not received | Solved | High |  Dr. Hermann Ferry | Marquee Events | Kip Schroeder IV | Chat | shade-matchrefunddamaged | 4h | ●Responded | 5/5 | — | — | Feb 2, 2026 | - |
| 39995040 | Influencer code not working | Solved | Normal |  Danielle Kshlerin | — |  Garth Dooley | — | 1d | ●Responded | 2/5 | — | — | May 6, 2026 | - | |
| 66299639 | Wholesale order question | Solved | High |  Nikolas Terry | — | Ignatius Cummerata | Chat | vipsamplesfragrance | 3h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - |
| 56487003 | Cancel subscription / Auto-replenish | Solved | Normal |  Claudie Gleason | — | Jacklyn Dare | Chat | loyaltyshade-matchapp | 2h | ●Responded | 9/11 | — | — | Feb 12, 2026 | - |