TicketsAll tickets
Showing 18,601 - 18,650 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27368551 | Missing samples in order | Solved | Low |  Lionel Hagenes III | — |  Miss Amber Hintz Sr. | Chat | gift-card | 12h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 84691600 | Loyalty points not posting | Solved | High |  Tyrone Jacobi DVM | — |  Eula McKenzie | — | 15h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 55862120 | Discount code not working | Solved | Normal |  Ottilie Skiles | — |  Kip Schroeder IV | Chat | influencersamples | 3h | ●Responded | 3/5 | — | — | May 21, 2026 | - |
| 24979459 | Klarna / Afterpay split issue | Open | Normal |  Billie Dach | — |  Yazmin Jast | wholesaledamagedapp | - | —Skipped | — | — | — | May 22, 2026 | - | |
| 61881745 | Missing samples in order | Pending | Urgent |  Hettie Ullrich | — |  Darryl Jacobi | — | - | —Skipped | — | — | — | Dec 31, 2025 | - | |
| 63552731 | Cancel order request | Solved | Normal |  Wilson Osinski | — |  Amely Pacocha | Chat | — | 1d 7h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 40095602 | Allergic reaction concern | Solved | Urgent |  Rolando Haag | — |  Steve O'Conner | — | 4h | ⊘Not fired | — | — | — | Dec 26, 2025 | - | |
| 75591466 | Restock alert for backorder | Solved | High |  Cristal Rippin | — |  Chaz Renner | fragranceshade-match | 2d | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 93226389 | Lost package follow-up | Solved | Low |  Arvel Schroeder | — |  Katrina Johns | Chat | — | 11h | ○Sent, no reply | — | — | — | May 31, 2025 | - |
| 75719178 | Klarna / Afterpay split issue | Solved | Normal |  Tyreek D'Amore | — |  Julie Hodkiewicz | Phone | refundviployalty | 5h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - |
| 00295451 | Loyalty points not posting | Solved | Normal |  Brittany Tromp | — | Chaz Renner | — | 6h | ⊘Not fired | — | — | — | Dec 3, 2025 | - | |
| 59699243 | Question about product ingredients | Solved | Normal |  Dexter Heidenreich | — |  Mr. Cade Senger | samples | 2h | ●Responded | 4/5 | — | — | Aug 24, 2025 | - | |
| 19553328 | Allergic reaction concern | Solved | Normal |  Mrs. Sylvia Kshlerin Sr. | — | Darryl Jacobi | Chat | shippingrefundinfluencer | 3h | ⊘Not fired | — | — | — | Aug 31, 2025 | - |
| 98364023 | Shipping cost question | Solved | Low |  Howard Bahringer | — |  Leonard Waters-Howell | shade-matchapp | 3h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 33375318 | BOPIS pickup not ready | Pending | High |  Jack Purdy | — |  Dr. Mandy McLaughlin | Chat | gift-cardloyaltyvip | - | —Skipped | — | — | — | Nov 17, 2025 | - |
| 90276966 | Lost package follow-up | Solved | Normal |  Caleb Cronin | — |  Jacklyn Dare | samples | 11h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 30744584 | Foundation match help | Solved | High |  Jeannie Ledner | — | Dr. Mandy McLaughlin | Chat | gift-cardapp | 5h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |
| 24820972 | App crashes at checkout | Solved | Normal |  Nannie Schinner | — | Katrina Johns | wholesaleshade-matchinfluencer | 1d 2h | ⊘Not fired | — | — | — | Jun 25, 2025 | - | |
| 92341112 | Missing items in shipment | Solved | Normal |  Ms. Dagmar Cremin | — |  Mr. Eliza Gerhold IV | refundgift-cardvip | 1d 4h | ○Sent, no reply | — | — | — | May 3, 2026 | - | |
| 22781817 | Missing samples in order | Pending | Normal |  Claud Schaefer | — |  Mr. Lonie Hudson | fragrancebopis | - | —Skipped | — | — | — | Dec 27, 2025 | - | |
| 43531696 | Missing samples in order | Solved | Normal |  Randall Kirlin | — | Leonard Waters-Howell | Chat | fragrancewholesale | 1h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 95860275 | Restock alert for backorder | Solved | Urgent |  Zechariah Blick | — | Julie Hodkiewicz | shippinginfluencervip | 1h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 76220658 | Return after 30-day window | Open | Normal |  Dexter Schneider | — |  Lily Raynor | returns | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 46466037 | Where is my order? | Solved | Normal |  Electa Nader | — |  Garth Dooley | Chat | vip | 3h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 88132757 | Question about product ingredients | Solved | Normal |  Miss Dino Hodkiewicz | — |  Kaela Friesen | app | 10h | ●Responded | 10/11 | — | — | Aug 19, 2025 | - | |
| 31587993 | Item authenticity concern | Solved | Normal |  Citlalli Welch I | — |  Vilma Gusikowski | Chat | refundappinfluencer | 21h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 15680994 | Where is my order? | Solved | Normal |  Margie Quigley-Boehm | — | Yazmin Jast | Phone | loyaltyvip | 21h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 74793971 | Price match request | Pending | High |  Mrs. Juana Russel | — |  Tommy Kuvalis | appdamaged | - | —Skipped | — | — | — | Oct 26, 2025 | - | |
| 59192127 | Order arrived damaged | Solved | Normal |  Mr. Luis Kuhn | — |  Mr. Skyla Trantow | Chat | loyaltyrefund | 22h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 18184190 | Pro discount enrollment | Pending | Normal |  Florida Hammes | — | Katrina Johns | refundloyalty | - | —Skipped | — | — | — | Oct 16, 2025 | - | |
| 53016147 | BOPIS pickup not ready | Solved | Normal |  Nick Murray | — | Steve O'Conner | shade-matchdamaged | 4h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 73007078 | Item authenticity concern | Solved | High |  Pam Rau | — |  Oscar O'Hara | Chat | shade-match | 3h | ●Responded | 5/5 | — | — | Mar 3, 2026 | - |
| 46942792 | Price match request | Solved | Normal |  Mindy Torphy | — | Darryl Jacobi | Chat | app | 5h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |
| 31552615 | Item authenticity concern | Solved | Normal |  Ginger Schneider | — | Mr. Eliza Gerhold IV | Chat | gift-cardappvip | 19h | ●Responded | 5/5 | — | — | Oct 3, 2025 | - |
| 66260777 | Where is my order? | Pending | Urgent |  Rick Sawayn | — | Tommy Kuvalis | Chat | shade-matchgift-cardreturns | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 52972465 | App login problem | Solved | Low |  Audrey Rau | — | Dr. Mandy McLaughlin | shipping | 22h | ●Responded | 5/5 | — | — | Jan 3, 2026 | - | |
| 68908300 | Gift card balance question | Solved | Normal |  Deondre Rosenbaum | — | Miss Amber Hintz Sr. | bopisreturnsfragrance | 2d 4h | ⊘Not fired | — | — | — | Nov 8, 2025 | - | |
| 54477461 | Address change after shipping | Solved | Urgent |  Jermaine Johns | — | Kaela Friesen | Chat | shipping | 6h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 46623297 | BOPIS order cancelled at store | Solved | Normal |  Dr. William Gerlach | — | Darryl Jacobi | vipreturnsbopis | 6h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 25080902 | Wrong shade sent | Solved | High |  Wendell Donnelly MD | — | Leonard Waters-Howell | shade-matchgift-card | 23h | ○Sent, no reply | — | — | — | Mar 3, 2026 | - | |
| 71429074 | Foundation match help | Solved | High |  Omari Wolf | — | Miss Amber Hintz Sr. | Chat | — | 3d | ⊘Not fired | — | — | — | Jun 18, 2025 | - |
| 79327285 | Wholesale order question | Solved | Normal |  Maude Bogan | — | Kaela Friesen | loyaltyapp | 5h | ⊘Not fired | — | — | — | Jan 19, 2026 | - | |
| 98149598 | Where is my order? | Solved | Normal |  Deron Conn | — | Tommy Kuvalis | Chat | samplesdamaged | 1h | ●Responded | 5/5 | — | — | Feb 16, 2026 | - |
| 18873150 | Loyalty points not posting | Pending | Normal |  Eugene Koepp | — | Amely Pacocha | Social | refund | - | —Skipped | — | — | — | Sep 11, 2025 | - |
| 46908016 | Question about product ingredients | Solved | Normal |  Ms. Urban Leannon | — | Eula McKenzie | Chat | influencersamples | 2h | ●Responded | 3/5 | — | — | Oct 23, 2025 | - |
| 82132740 | Insider tier issue | Solved | Urgent |  Ms. Priscilla Ebert | — |  Ignatius Cummerata | Chat | — | 1h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - |
| 34573427 | Cancel subscription / Auto-replenish | Open | Normal |  Lavonne Schimmel | — | Ignatius Cummerata | influencer | - | —Skipped | — | — | — | May 13, 2026 | - | |
| 22542162 | Influencer code not working | Solved | Normal |  Bobbie Bergnaum | — | Kaela Friesen | gift-carddamagedloyalty | 4h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 18235259 | Item authenticity concern | Solved | Low |  Timothy Corkery | — | Mr. Skyla Trantow | vipreturnsbopis | 5h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 85561828 | Loyalty points not posting | Solved | Normal |  Eleonore Blick | — | Garth Dooley | Chat | — | 15h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - |