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65512201Cancel order requestClosedLowMarcelo Zemlak—Katrina JohnsSocial
shipping
7h⊘Not fired———Mar 20, 2026Mar 22, 2026
31540562Order arrived damagedClosedNormalTavares Senger—Faith HilllEmail
returnsbopis
6h○Sent, no reply———Mar 17, 2026Mar 22, 2026
89288808Order arrived damagedClosedNormalMs. Nadia Yundt—Darryl JacobiChat
vipsamples
5h○Sent, no reply———Mar 19, 2026Mar 22, 2026
60742211Wholesale order questionClosedLowRaymond Feest—Miss Amber Hintz Sr.Email
loyaltysamplesdamaged
2d 3h●Responded2/5——Mar 18, 2026Mar 22, 2026
01185487Missing items in shipmentClosedUrgentKelly Reinger—Vilma GusikowskiChat
app
1d 3h○Sent, no reply———Mar 18, 2026Mar 22, 2026
20418077Address change after shippingClosedNormalSam Tillman—Ignatius CummerataEmail—2h○Sent, no reply———Mar 18, 2026Mar 22, 2026
24257091Store experience feedbackClosedUrgentMs. Alexandra Toy—Mr. Cade SengerSocial
fragrance
1h⊘Not fired———Mar 20, 2026Mar 22, 2026
32360676Lost package follow-upClosedNormalJake Connelly—Kip Schroeder IVEmail
returnsbopis
1h○Sent, no reply———Mar 20, 2026Mar 22, 2026
39103842Loyalty points not postingClosedHighClara Brekke—Mr. Eliza Gerhold IVChat
vipshipping
1h⊘Not fired———Mar 19, 2026Mar 22, 2026
67239279Wrong shade sentClosedNormalBrad Littel—Vilma GusikowskiEmail—1h○Sent, no reply———Mar 20, 2026Mar 22, 2026
27024928Store experience feedbackClosedNormalJacquelyn Harber—Faith HilllChat
influencerapp
2d 1h●Responded4/5——Mar 19, 2026Mar 22, 2026
34627197Pro discount enrollmentClosedLowBettye Gislason—Garth DooleyEmail—1d●Responded3/5——Mar 20, 2026Mar 22, 2026
59964508Wholesale order questionClosedHighRobyn Price—Eula McKenzieSocial
loyaltyapp
1d 22h⊘Not fired———Mar 13, 2026Mar 22, 2026
71719345Influencer code not workingClosedNormalGrace Wilderman V—Ignatius CummerataSocial
gift-card
2d 20h⊘Not fired———Mar 13, 2026Mar 22, 2026
41536939Influencer code not workingClosedHighJeanne Gleason—Amely PacochaEmail
loyalty
20h●Responded5/5——Mar 19, 2026Mar 22, 2026
39603561Question about product ingredientsClosedNormalRandall Kirlin—Leonard Waters-HowellChat—16h●Responded5/5——Mar 16, 2026Mar 22, 2026
88754126Order arrived damagedClosedNormalAubree Stroman PhD—Ignatius CummerataEmail—12h○Sent, no reply———Mar 14, 2026Mar 22, 2026
80655924Allergic reaction concernClosedLowMr. Jesse Lueilwitz—Tommy KuvalisEmail
samplesdamagedshipping
12h●Responded5/5——Mar 19, 2026Mar 22, 2026
47347287Cancel subscription / Auto-replenishClosedNormalMarlin Gerhold—Tommy KuvalisPhone—4d 11h●Responded4/11——Mar 13, 2026Mar 22, 2026
58850351Missing samples in orderClosedNormalGraham Abernathy—Katrina JohnsChat—10h○Sent, no reply———Mar 14, 2026Mar 22, 2026
51015242BOPIS pickup not readyClosedNormalOrval Considine I—Dr. Mandy McLaughlinChat
shippingdamaged
7h●Responded5/5——Mar 20, 2026Mar 21, 2026
17845528Where is my order?ClosedNormalLela Block—Kip Schroeder IVEmail
shade-matchgift-cardbopis
6h●Responded5/5——Mar 16, 2026Mar 21, 2026
71103145Missing samples in orderClosedNormalHaskell Barrows—Vilma GusikowskiEmail
influencerapployalty
5h○Sent, no reply———Mar 20, 2026Mar 21, 2026
94327396Order arrived damagedClosedNormalJason Kuhlman—Kip Schroeder IVChat
vipreturns
5h○Sent, no reply———Mar 16, 2026Mar 21, 2026
56576691App crashes at checkoutClosedLowCoralie Haag—Mr. Lonie HudsonEmail
bopis
5h●Responded3/5——Mar 17, 2026Mar 21, 2026
50698068Wholesale order questionClosedNormalReed Parker—Kaela FriesenChat
refundvipbopis
5h○Sent, no reply———Mar 15, 2026Mar 21, 2026
91858058Store experience feedbackClosedNormalFlora Bosco—Tommy KuvalisChat
bopissamples
4h⊘Not fired———Mar 20, 2026Mar 21, 2026
97155028Allergic reaction concernClosedNormalConnie Wuckert—Dr. Mandy McLaughlinEmail
sampleswholesalegift-card
4h●Responded5/5——Mar 20, 2026Mar 21, 2026
08181673Gift card balance questionClosedNormalJordi Kertzmann—Amely PacochaEmail
damagedsamplesbopis
4h●Responded5/5——Mar 20, 2026Mar 21, 2026
46335499Wrong shade sentClosedLowFredrick Franey—Amely PacochaEmail
app
3h○Sent, no reply———Mar 16, 2026Mar 21, 2026
16157901Order arrived damagedClosedNormalMarilou Medhurst—Miss Amber Hintz Sr.Email—3h●Responded3/5——Mar 14, 2026Mar 21, 2026
84616378Cancel order requestClosedLowVerona O'Connell—Mr. Cade SengerChat—3h⊘Not fired———Mar 15, 2026Mar 21, 2026
87312608Item authenticity concernClosedNormalCandice Armstrong—Darryl JacobiEmail
refundshippingdamaged
2h⊘Not fired———Mar 14, 2026Mar 21, 2026
55662801Store experience feedbackClosedNormalCalista Franecki PhD—Dr. Mandy McLaughlinEmail
shade-match
2h⊘Not fired———Mar 14, 2026Mar 21, 2026
18590531Address change after shippingClosedHighFlora Bosco—Miss Amber Hintz Sr.Email
fragranceloyaltyshade-match
2h●Responded9/11——Mar 20, 2026Mar 21, 2026
79885655Missing items in shipmentClosedNormalClinton Bogan—Kaela FriesenChat
bopisfragrance
1h●Responded3/5——Mar 19, 2026Mar 21, 2026
39969427Cancel subscription / Auto-replenishClosedNormalCarlos Beer—Kaela FriesenEmail
loyalty
1h○Sent, no reply———Mar 19, 2026Mar 21, 2026
35548191Store experience feedbackClosedUrgentWilfred Fay—Miss Amber Hintz Sr.Chat—9d 1h○Sent, no reply———Mar 10, 2026Mar 21, 2026
25167110Insider tier issueClosedNormalMiss Emma Weimann—Mr. Lonie HudsonPhone
gift-cardwholesale
1h●Responded5/5——Mar 16, 2026Mar 21, 2026
39385372Cancel subscription / Auto-replenishClosedNormalGarry Muller DVM—Miss Amber Hintz Sr.Email—1h●Responded1/5——Mar 19, 2026Mar 21, 2026
11194516Wholesale order questionClosedLowMarlee Block—Darryl JacobiEmail
fragrancesamplesdamaged
1d○Sent, no reply———Mar 17, 2026Mar 21, 2026
28916243Missing samples in orderClosedNormalMarion Hermiston—Mr. Skyla TrantowChat
gift-cardshade-match
2d○Sent, no reply———Mar 17, 2026Mar 21, 2026
02114960Cancel subscription / Auto-replenishClosedNormalOla Kovacek—Dr. Mandy McLaughlinChat
shade-matchappgift-card
22h●Responded2/5——Mar 16, 2026Mar 21, 2026
11890916Return after 30-day windowClosedLowJoel Runolfsdottir—Vilma GusikowskiChat
influencer
2d 22h○Sent, no reply———Mar 17, 2026Mar 21, 2026
57376386Lost package follow-upClosedNormalKirk Block—Amely PacochaEmail—21h○Sent, no reply———Mar 18, 2026Mar 21, 2026
38006125Birthday gift not receivedClosedNormalDr. Ervin Crooks—Amely PacochaEmail
appsamplesshipping
21h○Sent, no reply———Mar 14, 2026Mar 21, 2026
97390564Cancel order requestClosedNormalTerrence Baumbach—Mr. Lonie HudsonChat
shade-matchdamagedapp
1d 19h○Sent, no reply———Mar 13, 2026Mar 21, 2026
47793208Address change after shippingClosedUrgentNorberto Bosco—Mr. Lonie HudsonEmail
samplesvip
18h○Sent, no reply———Mar 19, 2026Mar 21, 2026
24889749Allergic reaction concernClosedHighPhyllis Bartell—Dr. Mandy McLaughlinEmail—18h○Sent, no reply———Mar 19, 2026Mar 21, 2026
48492712Address change after shippingClosedNormalAurelie Wilderman III—Oscar O'HaraChat
shipping
17h○Sent, no reply———Mar 16, 2026Mar 21, 2026
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