External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 65512201 | Cancel order request | Closed | Low | — | Social | shipping | 7h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 22, 2026 | ||
| 31540562 | Order arrived damaged | Closed | Normal | — | returnsbopis | 6h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 22, 2026 | |||
| 89288808 | Order arrived damaged | Closed | Normal | — | Chat | vipsamples | 5h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 22, 2026 | ||
| 60742211 | Wholesale order question | Closed | Low | — | loyaltysamplesdamaged | 2d 3h | ●Responded | 2/5 | — | — | Mar 18, 2026 | Mar 22, 2026 | |||
| 01185487 | Missing items in shipment | Closed | Urgent | — | Chat | app | 1d 3h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 22, 2026 | ||
| 20418077 | Address change after shipping | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 22, 2026 | |||
| 24257091 | Store experience feedback | Closed | Urgent | — | Social | fragrance | 1h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 22, 2026 | ||
| 32360676 | Lost package follow-up | Closed | Normal | — | returnsbopis | 1h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 22, 2026 | |||
| 39103842 | Loyalty points not posting | Closed | High | — | Chat | vipshipping | 1h | ⊘Not fired | — | — | — | Mar 19, 2026 | Mar 22, 2026 | ||
| 67239279 | Wrong shade sent | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 22, 2026 | |||
| 27024928 | Store experience feedback | Closed | Normal | — | Chat | influencerapp | 2d 1h | ●Responded | 4/5 | — | — | Mar 19, 2026 | Mar 22, 2026 | ||
| 34627197 | Pro discount enrollment | Closed | Low | — | — | 1d | ●Responded | 3/5 | — | — | Mar 20, 2026 | Mar 22, 2026 | |||
| 59964508 | Wholesale order question | Closed | High | — | Social | loyaltyapp | 1d 22h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 22, 2026 | ||
| 71719345 | Influencer code not working | Closed | Normal | — | Social | gift-card | 2d 20h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 22, 2026 | ||
| 41536939 | Influencer code not working | Closed | High | — | loyalty | 20h | ●Responded | 5/5 | — | — | Mar 19, 2026 | Mar 22, 2026 | |||
| 39603561 | Question about product ingredients | Closed | Normal | — | Chat | — | 16h | ●Responded | 5/5 | — | — | Mar 16, 2026 | Mar 22, 2026 | ||
| 88754126 | Order arrived damaged | Closed | Normal | — | — | 12h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 22, 2026 | |||
| 80655924 | Allergic reaction concern | Closed | Low | — | samplesdamagedshipping | 12h | ●Responded | 5/5 | — | — | Mar 19, 2026 | Mar 22, 2026 | |||
| 47347287 | Cancel subscription / Auto-replenish | Closed | Normal | — | Phone | — | 4d 11h | ●Responded | 4/11 | — | — | Mar 13, 2026 | Mar 22, 2026 | ||
| 58850351 | Missing samples in order | Closed | Normal | — | Chat | — | 10h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 22, 2026 | ||
| 51015242 | BOPIS pickup not ready | Closed | Normal | — | Chat | shippingdamaged | 7h | ●Responded | 5/5 | — | — | Mar 20, 2026 | Mar 21, 2026 | ||
| 17845528 | Where is my order? | Closed | Normal | — | shade-matchgift-cardbopis | 6h | ●Responded | 5/5 | — | — | Mar 16, 2026 | Mar 21, 2026 | |||
| 71103145 | Missing samples in order | Closed | Normal | — | influencerapployalty | 5h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 21, 2026 | |||
| 94327396 | Order arrived damaged | Closed | Normal | — | Chat | vipreturns | 5h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 21, 2026 | ||
| 56576691 | App crashes at checkout | Closed | Low | — | bopis | 5h | ●Responded | 3/5 | — | — | Mar 17, 2026 | Mar 21, 2026 | |||
| 50698068 | Wholesale order question | Closed | Normal | — | Chat | refundvipbopis | 5h | ○Sent, no reply | — | — | — | Mar 15, 2026 | Mar 21, 2026 | ||
| 91858058 | Store experience feedback | Closed | Normal | — | Chat | bopissamples | 4h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 21, 2026 | ||
| 97155028 | Allergic reaction concern | Closed | Normal | — | sampleswholesalegift-card | 4h | ●Responded | 5/5 | — | — | Mar 20, 2026 | Mar 21, 2026 | |||
| 08181673 | Gift card balance question | Closed | Normal | — | damagedsamplesbopis | 4h | ●Responded | 5/5 | — | — | Mar 20, 2026 | Mar 21, 2026 | |||
| 46335499 | Wrong shade sent | Closed | Low | — | app | 3h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 21, 2026 | |||
| 16157901 | Order arrived damaged | Closed | Normal | — | — | 3h | ●Responded | 3/5 | — | — | Mar 14, 2026 | Mar 21, 2026 | |||
| 84616378 | Cancel order request | Closed | Low | — | Chat | — | 3h | ⊘Not fired | — | — | — | Mar 15, 2026 | Mar 21, 2026 | ||
| 87312608 | Item authenticity concern | Closed | Normal | — | refundshippingdamaged | 2h | ⊘Not fired | — | — | — | Mar 14, 2026 | Mar 21, 2026 | |||
| 55662801 | Store experience feedback | Closed | Normal | — | shade-match | 2h | ⊘Not fired | — | — | — | Mar 14, 2026 | Mar 21, 2026 | |||
| 18590531 | Address change after shipping | Closed | High | — | fragranceloyaltyshade-match | 2h | ●Responded | 9/11 | — | — | Mar 20, 2026 | Mar 21, 2026 | |||
| 79885655 | Missing items in shipment | Closed | Normal | — | Chat | bopisfragrance | 1h | ●Responded | 3/5 | — | — | Mar 19, 2026 | Mar 21, 2026 | ||
| 39969427 | Cancel subscription / Auto-replenish | Closed | Normal | — | loyalty | 1h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 21, 2026 | |||
| 35548191 | Store experience feedback | Closed | Urgent | — | Chat | — | 9d 1h | ○Sent, no reply | — | — | — | Mar 10, 2026 | Mar 21, 2026 | ||
| 25167110 | Insider tier issue | Closed | Normal | — | Phone | gift-cardwholesale | 1h | ●Responded | 5/5 | — | — | Mar 16, 2026 | Mar 21, 2026 | ||
| 39385372 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 1h | ●Responded | 1/5 | — | — | Mar 19, 2026 | Mar 21, 2026 | |||
| 11194516 | Wholesale order question | Closed | Low | — | fragrancesamplesdamaged | 1d | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 21, 2026 | |||
| 28916243 | Missing samples in order | Closed | Normal | — | Chat | gift-cardshade-match | 2d | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 21, 2026 | ||
| 02114960 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | shade-matchappgift-card | 22h | ●Responded | 2/5 | — | — | Mar 16, 2026 | Mar 21, 2026 | ||
| 11890916 | Return after 30-day window | Closed | Low | — | Chat | influencer | 2d 22h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 21, 2026 | ||
| 57376386 | Lost package follow-up | Closed | Normal | — | — | 21h | ○Sent, no reply | — | — | — | Mar 18, 2026 | Mar 21, 2026 | |||
| 38006125 | Birthday gift not received | Closed | Normal | — | appsamplesshipping | 21h | ○Sent, no reply | — | — | — | Mar 14, 2026 | Mar 21, 2026 | |||
| 97390564 | Cancel order request | Closed | Normal | — | Chat | shade-matchdamagedapp | 1d 19h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 21, 2026 | ||
| 47793208 | Address change after shipping | Closed | Urgent | — | samplesvip | 18h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 21, 2026 | |||
| 24889749 | Allergic reaction concern | Closed | High | — | — | 18h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 21, 2026 | |||
| 48492712 | Address change after shipping | Closed | Normal | — | Chat | shipping | 17h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 21, 2026 |