External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41142866 | Shipping cost question | Closed | High | — | vipdamaged | 18h | ●Responded | 5/5 | — | — | Feb 16, 2026 | Feb 23, 2026 | |||
| 08953895 | Klarna / Afterpay split issue | Closed | Low | — | Chat | wholesale | 9d 17h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 23, 2026 | ||
| 21132927 | Cancel order request | Closed | High | — | refundgift-card | 16h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 23, 2026 | |||
| 27143314 | Cancel subscription / Auto-replenish | Closed | Low | — | returns | 15h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 23, 2026 | |||
| 07329703 | App crashes at checkout | Closed | Normal | — | Chat | returnsshade-matchinfluencer | 15h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 23, 2026 | ||
| 66965533 | Address change after shipping | Closed | Low | — | shippingsamplesapp | 15h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 23, 2026 | |||
| 55385045 | Store experience feedback | Closed | Low | — | Phone | damaged | 14h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 23, 2026 | ||
| 83718704 | Missing samples in order | Closed | Low | — | Phone | — | 14h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 23, 2026 | ||
| 22794780 | Where is my order? | Closed | Normal | — | wholesale | 2d 13h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 23, 2026 | |||
| 40769110 | Order arrived damaged | Closed | Low | — | wholesalevip | 10h | ⊘Not fired | — | — | — | Feb 18, 2026 | Feb 23, 2026 | |||
| 87958230 | Wholesale order question | Closed | Normal | — | Phone | — | 10h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 23, 2026 | ||
| 68850420 | Address change after shipping | Closed | Low | — | Chat | — | 10h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 23, 2026 | ||
| 57684859 | Missing items in shipment | Closed | Normal | — | shippingdamagedloyalty | 2d 9h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 22, 2026 | |||
| 84632700 | Wrong shade sent | Closed | Normal | — | influencer | 9h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 22, 2026 | |||
| 91412501 | Gift card balance question | Closed | Normal | — | Chat | returns | 8h | ●Responded | 5/5 | — | — | Feb 18, 2026 | Feb 22, 2026 | ||
| 52929783 | Wrong shade sent | Closed | Low | — | Chat | refundvip | 7h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 22, 2026 | ||
| 46172289 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 22, 2026 | ||
| 55649847 | Insider tier issue | Closed | High | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 22, 2026 | ||
| 86728963 | BOPIS order cancelled at store | Closed | Normal | — | influencervipsamples | 6h | ●Responded | 3/5 | — | — | Feb 16, 2026 | Feb 22, 2026 | |||
| 52096517 | Lost package follow-up | Closed | High | — | Phone | loyaltysampleswholesale | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 22, 2026 | ||
| 43313785 | Address change after shipping | Closed | Normal | Atlas Hospitality | damagedshipping | 4h | ●Responded | 4/11 | — | — | Feb 19, 2026 | Feb 22, 2026 | |||
| 56143817 | Wholesale order question | Closed | Normal | — | damagedwholesale | 4h | ⊘Not fired | — | — | — | Feb 15, 2026 | Feb 22, 2026 | |||
| 98176151 | Cancel subscription / Auto-replenish | Closed | Normal | — | vipdamaged | 3h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 22, 2026 | |||
| 66795614 | Pro discount enrollment | Closed | Low | — | damagedgift-cardapp | 3h | ●Responded | 5/5 | — | — | Feb 17, 2026 | Feb 22, 2026 | |||
| 67750304 | Klarna / Afterpay split issue | Closed | Normal | — | samplesshippingwholesale | 2h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 22, 2026 | |||
| 58650838 | Allergic reaction concern | Closed | Low | — | vipsamplesreturns | 1d 1h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 22, 2026 | |||
| 02527719 | Where is my order? | Closed | Low | — | Phone | vipbopisdamaged | 1h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 22, 2026 | ||
| 97802765 | Klarna / Afterpay split issue | Closed | High | — | Social | loyaltyinfluencer | 1h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 22, 2026 | ||
| 39374869 | Return after 30-day window | Closed | High | — | Social | returnssamplesrefund | 1h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 22, 2026 | ||
| 98743654 | Shipping cost question | Closed | Normal | — | Chat | damagedrefundsamples | 1h | ●Responded | 1/5 | — | — | Feb 16, 2026 | Feb 22, 2026 | ||
| 00752685 | Price match request | Closed | Normal | — | samples | 1h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 22, 2026 | |||
| 66229048 | Gift card balance question | Closed | Normal | — | bopis | 1h | ⊘Not fired | — | — | — | Feb 15, 2026 | Feb 22, 2026 | |||
| 14849599 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | refund | 3d | ●Responded | 4/5 | — | — | Feb 13, 2026 | Feb 22, 2026 | ||
| 90609848 | Shipping cost question | Closed | Normal | — | Chat | — | 1d | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 22, 2026 | ||
| 95160781 | Order arrived damaged | Closed | Normal | — | vip | 21h | ●Responded | 2/5 | — | — | Feb 17, 2026 | Feb 22, 2026 | |||
| 48923421 | BOPIS pickup not ready | Closed | Normal | — | Chat | loyalty | 21h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 22, 2026 | ||
| 32386934 | Address change after shipping | Closed | Normal | — | Chat | influencervipfragrance | 1d 19h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 22, 2026 | ||
| 51401537 | Refund not received | Closed | High | — | damaged | 19h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 22, 2026 | |||
| 29469522 | Foundation match help | Closed | Normal | — | Chat | sampleswholesaleshipping | 4d 18h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 22, 2026 | ||
| 26441846 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | shippingwholesaleshade-match | 17h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 22, 2026 | ||
| 20637232 | Pro discount enrollment | Closed | Low | — | Social | loyaltygift-card | 1d 16h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 22, 2026 | ||
| 99377887 | Restock alert for backorder | Closed | Normal | — | Phone | appshipping | 2d 16h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 22, 2026 | ||
| 69744692 | Shipping cost question | Closed | Normal | Quartz Gifting | Chat | vip | 14h | ●Responded | 5/5 | — | — | Feb 18, 2026 | Feb 22, 2026 | ||
| 36342599 | Shipping cost question | Closed | Normal | — | — | 1d 10h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 22, 2026 | |||
| 52993747 | Question about product ingredients | Closed | Normal | — | damagedvip | 8h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | |||
| 52247759 | BOPIS pickup not ready | Closed | Normal | — | Chat | vip | 8h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 21, 2026 | ||
| 27163930 | Wholesale order question | Closed | Low | — | Chat | shippingloyalty | 2d 8h | ⊘Not fired | — | — | — | Feb 16, 2026 | Feb 21, 2026 | ||
| 93341937 | Cancel subscription / Auto-replenish | Closed | Normal | — | returnsinfluencerdamaged | 7h | ●Responded | 4/5 | — | — | Feb 17, 2026 | Feb 21, 2026 | |||
| 77569606 | Where is my order? | Closed | Normal | — | vipshipping | 6h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 21, 2026 | |||
| 91876663 | Order arrived damaged | Closed | Low | — | — | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 21, 2026 |