External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 85289074 | Shipping cost question | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 21, 2026 | |||
| 81107959 | Loyalty points not posting | Closed | Urgent | — | Chat | influencergift-card | 6h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | ||
| 35312095 | Birthday gift not received | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 21, 2026 | |||
| 68154903 | Birthday gift not received | Closed | High | — | Social | shippingrefundvip | 6h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 21, 2026 | ||
| 33680188 | Order arrived damaged | Closed | Normal | — | Phone | — | 5h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 21, 2026 | ||
| 81953976 | Allergic reaction concern | Closed | Normal | — | Chat | wholesaleshade-matchbopis | 5h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | ||
| 80490498 | Where is my order? | Closed | High | — | Social | returns | 5h | ⊘Not fired | — | — | — | Feb 17, 2026 | Feb 21, 2026 | ||
| 17086738 | Where is my order? | Closed | Normal | — | Phone | shipping | 4h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | ||
| 63094487 | App crashes at checkout | Closed | Normal | — | loyalty | 4h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 21, 2026 | |||
| 30113783 | App login problem | Closed | Normal | — | gift-card | 4h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 21, 2026 | |||
| 48581595 | Allergic reaction concern | Closed | Normal | — | Chat | samplesapp | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 21, 2026 | ||
| 70560046 | Birthday gift not received | Closed | High | — | Social | gift-card | 3h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 21, 2026 | ||
| 02069529 | Refund not received | Closed | Low | — | Chat | — | 3h | ⊘Not fired | — | — | — | Feb 14, 2026 | Feb 21, 2026 | ||
| 62661664 | Cancel order request | Closed | Normal | — | Phone | — | 3h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 21, 2026 | ||
| 09183421 | Item authenticity concern | Closed | Low | — | refund | 3h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 21, 2026 | |||
| 18230567 | Shipping cost question | Closed | Normal | — | Chat | gift-carddamaged | 1h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | ||
| 68539921 | Birthday gift not received | Closed | Normal | — | wholesaleapprefund | 1h | ●Responded | 4/5 | — | — | Feb 17, 2026 | Feb 21, 2026 | |||
| 61520925 | Return after 30-day window | Closed | Normal | — | vip | 1h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 21, 2026 | |||
| 59574519 | BOPIS order cancelled at store | Closed | Low | — | influencerwholesalefragrance | 1h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | |||
| 71559512 | Shipping cost question | Closed | Normal | — | Phone | fragrance | 1d | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 21, 2026 | ||
| 27639102 | Missing items in shipment | Closed | High | — | Chat | vipshipping | 2d 22h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 21, 2026 | ||
| 89948806 | App login problem | Closed | Normal | — | influencergift-card | 1d 21h | ●Responded | 4/5 | — | — | Feb 14, 2026 | Feb 21, 2026 | |||
| 75568941 | Missing items in shipment | Closed | Normal | — | influencershade-matchdamaged | 21h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 21, 2026 | |||
| 19589109 | Wrong shade sent | Closed | Normal | — | Chat | refunddamaged | 19h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 21, 2026 | ||
| 30091552 | Address change after shipping | Closed | Low | — | Phone | bopis | 14h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 21, 2026 | ||
| 68643839 | Store experience feedback | Closed | Normal | — | refund | 14h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 21, 2026 | |||
| 64487331 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | bopis | 12h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 21, 2026 | ||
| 64473884 | Loyalty points not posting | Closed | Normal | — | shade-match | 12h | ⊘Not fired | — | — | — | Feb 13, 2026 | Feb 21, 2026 | |||
| 06026439 | Price match request | Closed | Normal | — | Phone | refundfragrancegift-card | 10h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 21, 2026 | ||
| 39050664 | BOPIS order cancelled at store | Closed | Urgent | — | Chat | vipwholesaleinfluencer | 10h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 21, 2026 | ||
| 58875635 | Item authenticity concern | Closed | Normal | — | Chat | returnsapp | 1d 10h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 21, 2026 | ||
| 23546447 | Foundation match help | Closed | Low | — | — | 1d 10h | ●Responded | 4/5 | — | — | Feb 13, 2026 | Feb 21, 2026 | |||
| 01460096 | Discount code not working | Closed | Normal | — | apployalty | 6h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 20, 2026 | |||
| 90907031 | Item authenticity concern | Closed | Normal | — | Chat | samplesshade-match | 6h | ⊘Not fired | — | — | — | Feb 13, 2026 | Feb 20, 2026 | ||
| 95352022 | Price match request | Closed | Normal | — | shade-matchwholesaleshipping | 6h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 20, 2026 | |||
| 07617180 | BOPIS order cancelled at store | Closed | Normal | — | Chat | refundsamples | 6h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 20, 2026 | ||
| 75447252 | Cancel order request | Closed | High | — | loyaltydamagedgift-card | 6h | ●Responded | 4/5 | — | — | Feb 19, 2026 | Feb 20, 2026 | |||
| 28638971 | App crashes at checkout | Closed | Low | — | wholesalevip | 6h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 20, 2026 | |||
| 31616162 | Order arrived damaged | Closed | Low | — | Chat | shade-matchshipping | 6h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 20, 2026 | ||
| 36336096 | Klarna / Afterpay split issue | Closed | Low | — | — | 5h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 20, 2026 | |||
| 25915194 | Influencer code not working | Closed | Normal | — | sampleswholesaledamaged | 1d 5h | ⊘Not fired | — | — | — | Feb 16, 2026 | Feb 20, 2026 | |||
| 21556495 | Return after 30-day window | Closed | Normal | — | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 20, 2026 | ||
| 46052465 | Store experience feedback | Closed | Normal | — | damagedloyalty | 4h | ●Responded | 4/5 | — | — | Feb 13, 2026 | Feb 20, 2026 | |||
| 06623214 | Foundation match help | Closed | Normal | — | — | 4h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 20, 2026 | |||
| 48902988 | Refund not received | Closed | High | — | — | 1d 4h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 20, 2026 | |||
| 12282276 | Discount code not working | Closed | Normal | — | Chat | returnsinfluencerwholesale | 4h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 20, 2026 | ||
| 29957392 | Gift card balance question | Closed | Normal | — | Chat | fragrancereturnsapp | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 20, 2026 | ||
| 58464360 | Gift card balance question | Closed | Low | — | shippingbopisrefund | 6d 3h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 20, 2026 | |||
| 56300105 | Insider tier issue | Closed | Low | — | Phone | — | 3h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 20, 2026 | ||
| 73838512 | Loyalty points not posting | Closed | Low | — | Phone | wholesalegift-card | 1d 3h | ⊘Not fired | — | — | — | Feb 18, 2026 | Feb 20, 2026 |