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Showing 4,151 - 4,200 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 70994123 | Foundation match help | Closed | Normal |  Sonya Deckow | — |  Leonard Waters-Howell | returns | 4h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 28, 2026 | |
| 75145871 | BOPIS pickup not ready | Closed | Normal |  Lorena Cremin Jr. | — |  Miss Amber Hintz Sr. | Social | — | 4h | ⊘Not fired | — | — | — | Jan 21, 2026 | Jan 28, 2026 |
| 77882417 | Where is my order? | Closed | Normal |  Dessie Lubowitz | — | Leonard Waters-Howell | — | 4h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 28, 2026 | |
| 92541453 | Wrong shade sent | Closed | Low |  Dora Mills-Koepp | — |  Steve O'Conner | Social | — | 4h | ⊘Not fired | — | — | — | Jan 23, 2026 | Jan 28, 2026 |
| 95651048 | BOPIS pickup not ready | Closed | Normal |  Naomi Pacocha | — |  Tommy Kuvalis | Chat | appfragrance | 3h | ●Responded | 5/5 | — | — | Jan 22, 2026 | Jan 28, 2026 |
| 05925430 | App login problem | Closed | Normal |  Roland Ortiz-McGlynn | — |  Kaela Friesen | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 28, 2026 |
| 56661972 | Where is my order? | Closed | Normal |  Hank Crist | Atlas Hospitality |  Chaz Renner | Chat | vipdamaged | 2h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 |
| 35442123 | Shipping cost question | Closed | Normal |  Mrs. Leora Muller | House of Lumière |  Faith Hilll | — | 2h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 | |
| 12829501 | Insider tier issue | Closed | Normal | Naomi Pacocha | — |  Eula McKenzie | Chat | — | 1d 1h | ●Responded | 3/5 | — | — | Jan 23, 2026 | Jan 28, 2026 |
| 62464433 | Lost package follow-up | Closed | Normal |  Geneva Franey | — |  Katrina Johns | shade-matchdamagedvip | 1h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 | |
| 89747438 | Foundation match help | Closed | Low |  Mike Reichel V | — |  Mr. Cade Senger | influencerrefund | 1h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 28, 2026 | |
| 52453692 | Loyalty points not posting | Closed | Normal |  Dr. Timmy Ondricka | — |  Lily Raynor | — | 3d 1h | ⊘Not fired | — | — | — | Jan 24, 2026 | Jan 28, 2026 | |
| 10093548 | Return after 30-day window | Closed | High |  Jordi Gulgowski-Kautzer | — |  Jacklyn Dare | apprefundfragrance | 1h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Jan 28, 2026 | |
| 65062141 | Address change after shipping | Closed | Normal |  Marlee Block | — |  Mr. Lonie Hudson | shipping | 1h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 | |
| 38835192 | Birthday gift not received | Closed | Normal |  Gayle Crist | — |  Mr. Skyla Trantow | — | 1h | ⊘Not fired | — | — | — | Jan 24, 2026 | Jan 28, 2026 | |
| 61449200 | Refund not received | Closed | Normal |  Cristal Rippin | — |  Julie Hodkiewicz | Chat | — | 1h | ●Responded | 10/11 | — | — | Jan 23, 2026 | Jan 28, 2026 |
| 73677859 | Order arrived damaged | Closed | Normal |  Mitchell Stehr | — | Chaz Renner | Chat | samples | 22h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 28, 2026 |
| 42628124 | Return after 30-day window | Closed | Low |  Mrs. Brooke Pfeffer | — | Leonard Waters-Howell | wholesale | 22h | ⊘Not fired | — | — | — | Jan 20, 2026 | Jan 28, 2026 | |
| 98348309 | Insider tier issue | Closed | Normal |  Travon Kuhic V | — |  Oscar O'Hara | Chat | — | 1d 21h | ○Sent, no reply | — | — | — | Jan 19, 2026 | Jan 28, 2026 |
| 93797837 | Pro discount enrollment | Closed | Normal |  Amber Herman | — | Mr. Skyla Trantow | Chat | — | 16h | ⊘Not fired | — | — | — | Jan 21, 2026 | Jan 28, 2026 |
| 06493823 | Item authenticity concern | Closed | Normal |  Robert Schiller V | — |  Dr. Mandy McLaughlin | bopisapp | 16h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 28, 2026 | |
| 51664813 | Klarna / Afterpay split issue | Closed | Normal |  Owen Carter | — | Jacklyn Dare | Social | wholesale | 16h | ⊘Not fired | — | — | — | Jan 20, 2026 | Jan 28, 2026 |
| 74343339 | Insider tier issue | Closed | Normal |  Laisha Gusikowski | — | Jacklyn Dare | fragranceapp | 7d 16h | ●Responded | 2/5 | — | — | Jan 19, 2026 | Jan 28, 2026 | |
| 67553953 | Order arrived damaged | Closed | Normal |  Amira Howe | — | Dr. Mandy McLaughlin | — | 13h | ⊘Not fired | — | — | — | Jan 23, 2026 | Jan 28, 2026 | |
| 84000698 | Cancel subscription / Auto-replenish | Closed | High |  Jeanne Gleason | — | Miss Amber Hintz Sr. | Chat | wholesale | 2d 11h | ⊘Not fired | — | — | — | Jan 19, 2026 | Jan 28, 2026 |
| 19737640 | Birthday gift not received | Closed | Normal |  Omer Hirthe | — | Chaz Renner | loyalty | 7h | ○Sent, no reply | — | — | — | Jan 24, 2026 | Jan 27, 2026 | |
| 69314352 | Foundation match help | Closed | High |  Flora Bosco | — | Jacklyn Dare | damaged | 7h | ⊘Not fired | — | — | — | Jan 21, 2026 | Jan 27, 2026 | |
| 85953859 | Gift card balance question | Closed | Normal |  Orin Beier II | — |  Garth Dooley | Chat | gift-cardrefundshade-match | 6h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Jan 27, 2026 |
| 44571857 | App crashes at checkout | Closed | High | Hank Crist | Atlas Hospitality | Eula McKenzie | Chat | — | 5h | ⊘Not fired | — | — | — | Jan 23, 2026 | Jan 27, 2026 |
| 01280012 | Return after 30-day window | Closed | High |  Forrest Hagenes | — | Faith Hilll | gift-card | 5h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 27, 2026 | |
| 82792855 | Missing samples in order | Closed | Normal |  Johann West | — | Julie Hodkiewicz | influencer | 4h | ●Responded | 4/5 | — | — | Jan 26, 2026 | Jan 27, 2026 | |
| 62875135 | Price match request | Closed | Normal |  Betty Hahn | — |  Yazmin Jast | Chat | samples | 4h | ●Responded | 5/5 | — | — | Jan 23, 2026 | Jan 27, 2026 |
| 18076228 | Loyalty points not posting | Closed | High |  Francesca Stracke | — | Dr. Mandy McLaughlin | Phone | samplesbopisvip | 3h | ●Responded | 4/5 | — | — | Jan 25, 2026 | Jan 27, 2026 |
| 54528228 | Return after 30-day window | Closed | Normal |  Ellie Kuhn | — | Jacklyn Dare | returnsapp | 2h | ●Responded | 4/5 | — | — | Jan 26, 2026 | Jan 27, 2026 | |
| 11857591 | Restock alert for backorder | Closed | Normal |  Geraldine Bahringer | — | Leonard Waters-Howell | returnsapp | 2h | ⊘Not fired | — | — | — | Jan 23, 2026 | Jan 27, 2026 | |
| 84097135 | Missing samples in order | Closed | Normal |  Dexter Heidenreich | — |  Ignatius Cummerata | refundshade-match | 2h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Jan 27, 2026 | |
| 74137217 | Order arrived damaged | Closed | High |  Ms. Kaden Goyette | — | Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 27, 2026 | |
| 93437073 | Pro discount enrollment | Closed | Urgent |  Joe Denesik | — | Leonard Waters-Howell | shippingshade-matchloyalty | 1h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Jan 27, 2026 | |
| 43751676 | Question about product ingredients | Closed | Normal |  Ted Swift | — | Yazmin Jast | Phone | shipping | 1h | ○Sent, no reply | — | — | — | Jan 20, 2026 | Jan 27, 2026 |
| 53095219 | Allergic reaction concern | Closed | Normal |  Triston Wuckert | — | Yazmin Jast | influencershade-match | 23h | ⊘Not fired | — | — | — | Jan 19, 2026 | Jan 27, 2026 | |
| 95928041 | Refund not received | Closed | Low |  Dora Turcotte | — |  Vilma Gusikowski | Chat | refund | 1d 21h | ⊘Not fired | — | — | — | Jan 24, 2026 | Jan 27, 2026 |
| 83776950 | Store experience feedback | Closed | Normal |  Ms. Priscilla Ebert | — | Lily Raynor | fragrance | 20h | ●Responded | 7/11 | — | — | Jan 19, 2026 | Jan 27, 2026 | |
| 23268846 | Question about product ingredients | Closed | Normal |  Jasper Bahringer | — | Katrina Johns | Chat | refundloyaltyapp | 18h | ●Responded | 2/5 | — | — | Jan 25, 2026 | Jan 27, 2026 |
| 03760055 | Discount code not working | Closed | Normal |  Rochelle Schmidt | — |  Kip Schroeder IV | loyaltywholesale | 2d 16h | ⊘Not fired | — | — | — | Jan 22, 2026 | Jan 27, 2026 | |
| 60565512 | Birthday gift not received | Closed | Normal |  Penelope Kautzer DVM | Highland Apothecary Co | Leonard Waters-Howell | fragranceshade-match | 16h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 27, 2026 | |
| 93793670 | Address change after shipping | Closed | Low |  Josephine Bins | — | Faith Hilll | samplesloyalty | 1d 16h | ○Sent, no reply | — | — | — | Jan 22, 2026 | Jan 27, 2026 | |
| 89564862 | Foundation match help | Closed | Normal |  Davonte Weimann | — | Tommy Kuvalis | Social | — | 16h | ⊘Not fired | — | — | — | Jan 24, 2026 | Jan 27, 2026 |
| 09759108 | Discount code not working | Closed | Normal |  Verona O'Connell | — |  Amely Pacocha | Chat | — | 9d 14h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 27, 2026 |
| 18018884 | Discount code not working | Closed | Low |  Mack Osinski | — | Amely Pacocha | Chat | loyaltydamagedshipping | 13h | ●Responded | 1/11 | — | — | Jan 23, 2026 | Jan 27, 2026 |
| 33667998 | Order arrived damaged | Closed | Low |  Eugene Spencer | — | Faith Hilll | vip | 2d 13h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 27, 2026 |