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72007672Influencer code not workingClosedNormalRory Blanda—Lily RaynorChat—23h○Sent, no reply———Jan 28, 2026Jan 30, 2026
78007460Loyalty points not postingClosedNormalMyron Watsica—Dr. Mandy McLaughlinEmail
returnsfragrance
1d 23h●Responded4/5——Jan 24, 2026Jan 30, 2026
11991718Cancel order requestClosedNormalHans Jones—Darryl JacobiEmail—20h●Responded4/5——Jan 23, 2026Jan 30, 2026
99661520Address change after shippingClosedNormalKatelyn Dickens Jr.—Chaz RennerEmail
wholesale
2d 20h○Sent, no reply———Jan 26, 2026Jan 30, 2026
19448159Influencer code not workingClosedNormalDr. Adan Bartell—Lily RaynorEmail
wholesaleapp
18h●Responded4/5——Jan 22, 2026Jan 30, 2026
85348527BOPIS order cancelled at storeClosedHighMr. Nickolas Pouros—Darryl JacobiEmail—16h○Sent, no reply———Jan 27, 2026Jan 30, 2026
86300097Order arrived damagedClosedNormalFaye Beier—Kip Schroeder IVChat
gift-cardreturns
2d 16h○Sent, no reply———Jan 21, 2026Jan 30, 2026
87721672Loyalty points not postingClosedHighHollie Wunsch—Miss Amber Hintz Sr.Chat—2d 15h○Sent, no reply———Jan 21, 2026Jan 30, 2026
56397832Pro discount enrollmentClosedNormalRory Blanda—Steve O'ConnerChat
returnsapprefund
1d 14h○Sent, no reply———Jan 21, 2026Jan 30, 2026
02891423Where is my order?ClosedLowSara Cartwright PhD—Mr. Eliza Gerhold IVChat
vip
1d 13h○Sent, no reply———Jan 23, 2026Jan 30, 2026
41571813BOPIS order cancelled at storeClosedNormalStephen Kozey—Mr. Lonie HudsonEmail
appbopisshade-match
12h○Sent, no reply———Jan 22, 2026Jan 30, 2026
33440762Question about product ingredientsClosedNormalGiles Gusikowski—Mr. Eliza Gerhold IVChat
loyaltybopis
11h○Sent, no reply———Jan 23, 2026Jan 30, 2026
40081833Return after 30-day windowClosedLowCathy RempelStudio ElevenJacklyn DareEmail
viprefundinfluencer
6h○Sent, no reply———Jan 22, 2026Jan 29, 2026
06009251Birthday gift not receivedClosedNormalMr. Javier Rolfson—Jacklyn DareEmail—6h○Sent, no reply———Jan 22, 2026Jan 29, 2026
50372451Refund not receivedClosedLowAdaline Mohr—Tommy KuvalisEmail—5h●Responded5/5——Jan 22, 2026Jan 29, 2026
93215759Discount code not workingClosedNormalDr. Carey Waters—Dr. Mandy McLaughlinChat
shade-matchvipdamaged
5h○Sent, no reply———Jan 27, 2026Jan 29, 2026
44704306Question about product ingredientsClosedHighLoyal Jerde—Mr. Skyla TrantowChat
influencerfragrancerefund
5h●Responded7/11——Jan 22, 2026Jan 29, 2026
35407142Wholesale order questionClosedLowAmy Weissnat—Garth DooleySocial
damagedfragranceapp
5h⊘Not fired———Jan 26, 2026Jan 29, 2026
07476131Store experience feedbackClosedHighMiss Nettie Muller—Yazmin JastEmail
influencer
4h○Sent, no reply———Jan 23, 2026Jan 29, 2026
75821710Missing samples in orderClosedLowChelsey Bednar-Goodwin—Amely PacochaEmail
shade-matchfragranceloyalty
4h○Sent, no reply———Jan 22, 2026Jan 29, 2026
39070274Store experience feedbackClosedNormalMr. Armando Mertz—Jacklyn DareEmail
gift-cardapp
4h○Sent, no reply———Jan 27, 2026Jan 29, 2026
32297616Gift card balance questionClosedNormalJeffrey Rath—Kaela FriesenChat
damagedrefundshade-match
3h●Responded5/5——Jan 23, 2026Jan 29, 2026
77036941Price match requestClosedNormalMs. Miranda Stracke—Dr. Mandy McLaughlinChat—3h●Responded5/5——Jan 26, 2026Jan 29, 2026
35224077Influencer code not workingClosedNormalTimothy Corkery—Garth DooleyEmail
gift-card
3h○Sent, no reply———Jan 23, 2026Jan 29, 2026
44063415Loyalty points not postingClosedNormalMiss Nettie Muller—Miss Amber Hintz Sr.Phone—2h●Responded5/5——Jan 23, 2026Jan 29, 2026
73574492Gift card balance questionClosedNormalDr. Isaiah Bahringer—Steve O'ConnerChat
fragrance
2h○Sent, no reply———Jan 26, 2026Jan 29, 2026
96006010Pro discount enrollmentClosedNormalSavanah Shields—Amely PacochaChat—2h●Responded5/5——Jan 22, 2026Jan 29, 2026
61088977Wholesale order questionClosedNormalHudson Tromp—Mr. Cade SengerEmail
returnsrefund
1h●Responded10/11——Jan 28, 2026Jan 29, 2026
11872657Pro discount enrollmentClosedLowByron O'Keefe—Lily RaynorEmail—1h○Sent, no reply———Jan 22, 2026Jan 29, 2026
33550786Shipping cost questionClosedHighTammy Streich-Hegmann—Mr. Eliza Gerhold IVEmail—2d 20h○Sent, no reply———Jan 24, 2026Jan 29, 2026
58654410Shipping cost questionClosedNormalJenna Boyer-Ankunding—Amely PacochaEmail
gift-card
9d 16h○Sent, no reply———Jan 15, 2026Jan 29, 2026
31592345App login problemClosedNormalMarshall O'Connell—Faith HilllEmail
vipwholesalereturns
16h⊘Not fired———Jan 26, 2026Jan 29, 2026
74825243Missing items in shipmentClosedNormalFlorencio TowneVerde ConciergeMr. Cade SengerPhone
fragranceloyaltyapp
15h○Sent, no reply———Jan 23, 2026Jan 29, 2026
75302826Wrong shade sentClosedHighRoxane Rohan PhD—Oscar O'HaraEmail
fragrancerefund
15h○Sent, no reply———Jan 24, 2026Jan 29, 2026
85259338Wholesale order questionClosedNormalClinton Wolf—Mr. Skyla TrantowEmail
wholesale
14h⊘Not fired———Jan 23, 2026Jan 29, 2026
97002132Allergic reaction concernClosedHighLennie Johns—Vilma GusikowskiPhone—1d 12h●Responded2/5——Jan 23, 2026Jan 29, 2026
52949489Store experience feedbackClosedUrgentMaya Bernhard—Garth DooleyEmail
refundsamples
1d 12h○Sent, no reply———Jan 23, 2026Jan 29, 2026
64170415App login problemClosedLowEdwin Hammes—Katrina JohnsChat
vipgift-cardrefund
12h○Sent, no reply———Jan 23, 2026Jan 29, 2026
63114190Cancel subscription / Auto-replenishClosedHighCatherine Walter—Lily RaynorChat
influencer
11h●Responded1/11——Jan 22, 2026Jan 29, 2026
21719989Foundation match helpClosedNormalDr. Mariela Champlin—Kip Schroeder IVEmail
shade-matchrefund
11h○Sent, no reply———Jan 25, 2026Jan 29, 2026
61907820Question about product ingredientsClosedNormalMr. Danika Bechtelar—Dr. Mandy McLaughlinPhone—10h○Sent, no reply———Jan 22, 2026Jan 29, 2026
19328664Foundation match helpClosedNormalDaniel Schaden—Oscar O'HaraEmail
appfragrancereturns
6h○Sent, no reply———Jan 23, 2026Jan 28, 2026
61212825Wholesale order questionClosedLowMrs. Joanne Quigley—Mr. Eliza Gerhold IVPhone—6h●Responded9/11——Jan 23, 2026Jan 28, 2026
57964863BOPIS pickup not readyClosedLowLowell Wehner—Jacklyn DareSocial
shade-matchshipping
6h⊘Not fired———Jan 27, 2026Jan 28, 2026
69028682Pro discount enrollmentClosedHighRick Sawayn—Vilma GusikowskiChat
shippingwholesalerefund
6h●Responded5/5——Jan 21, 2026Jan 28, 2026
82475894Insider tier issueClosedLowJohann West—Tommy KuvalisEmail—6h⊘Not fired———Jan 26, 2026Jan 28, 2026
65184106Birthday gift not receivedClosedUrgentVernice Macejkovic—Vilma GusikowskiChat
conversation-mockupinfluencerwholesalebopis
6h●Responded9/1175Jan 23, 2026Jan 28, 2026
27116372Wholesale order questionClosedNormalJack Purdy—Garth DooleyEmail—5h●Responded4/5——Jan 23, 2026Jan 28, 2026
16475954Gift card balance questionClosedNormalAbraham Veum—Jacklyn DareEmail—9d 5h●Responded1/11——Jan 15, 2026Jan 28, 2026
05457707BOPIS pickup not readyClosedNormalFrederick Reynolds—Faith HilllChat—5h●Responded4/5——Jan 27, 2026Jan 28, 2026
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