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Created
Closed
34459469Missing items in shipmentClosedNormalDr. Donavon Sporer—Tommy KuvalisChat
damagedshipping
1d 5h⊘Not fired———Jan 11, 2026Jan 15, 2026
11166157Question about product ingredientsClosedHighKyra Hermann—Kaela FriesenChat—4h●Responded5/5——Jan 9, 2026Jan 15, 2026
25544892Gift card balance questionClosedUrgentAnthony Streich—Kip Schroeder IVChat
fragranceshade-match
4h○Sent, no reply———Jan 9, 2026Jan 15, 2026
41218731Refund not receivedClosedNormalPatty Pfannerstill II—Oscar O'HaraEmail
damagedinfluencer
4h○Sent, no reply———Jan 8, 2026Jan 15, 2026
27278015Cancel subscription / Auto-replenishClosedNormalMiss Chance Watsica—Steve O'ConnerEmail
refundapp
2d 3h○Sent, no reply———Jan 9, 2026Jan 15, 2026
44732506Birthday gift not receivedClosedLowFrank Mante II—Julie HodkiewiczEmail
samplesbopisdamaged
1d 3h●Responded4/5——Jan 9, 2026Jan 15, 2026
73518245Birthday gift not receivedClosedLowJeannie Ledner—Leonard Waters-HowellChat
refundappbopis
5d 3h○Sent, no reply———Jan 9, 2026Jan 15, 2026
85192101Wrong shade sentClosedNormalRochelle Lindgren—Kip Schroeder IVEmail
fragrance
3h○Sent, no reply———Jan 8, 2026Jan 15, 2026
74031808Allergic reaction concernClosedNormalKurtis Denesik—Mr. Skyla TrantowEmail
conversation-mockupfragrancegift-card
3h○Sent, no reply—30 · failJan 13, 2026Jan 15, 2026
10485152Missing samples in orderClosedNormalMr. Javier Rolfson—Vilma GusikowskiSocial—2h⊘Not fired———Jan 13, 2026Jan 15, 2026
87064671Return after 30-day windowClosedNormalScottie Schaefer DDS—Julie HodkiewiczEmail
influencergift-cardshipping
2h⊘Not fired———Jan 14, 2026Jan 15, 2026
20552309Price match requestClosedNormalDr. Travis Koepp—Miss Amber Hintz Sr.Email
loyaltysamples
2h○Sent, no reply———Jan 10, 2026Jan 15, 2026
06418308Missing samples in orderClosedNormalRoger Deckow—Lily RaynorEmail
bopis
2h○Sent, no reply———Jan 14, 2026Jan 15, 2026
44780562Loyalty points not postingClosedHighOva Ratke—Yazmin JastEmail
wholesale
1h●Responded10/11——Jan 14, 2026Jan 15, 2026
19013178Wrong shade sentClosedNormalErnesto Keeling—Amely PacochaEmail
app
1h●Responded4/5——Jan 8, 2026Jan 15, 2026
04676863Missing items in shipmentClosedNormalTasha Cartwright II—Kip Schroeder IVEmail
refundvip
1h●Responded5/5——Jan 13, 2026Jan 15, 2026
71754583Insider tier issueClosedLowMr. Clovis Schmidt—Oscar O'HaraEmail
bopisshade-match
1h●Responded5/5——Jan 11, 2026Jan 15, 2026
18834744Price match requestClosedLowMs. Caleigh Maggio—Julie HodkiewiczChat
returnsvipgift-card
1d●Responded5/5——Jan 10, 2026Jan 15, 2026
14057053Restock alert for backorderClosedNormalTracey Gusikowski—Oscar O'HaraPhone
refundgift-cardreturns
23h●Responded9/11——Jan 12, 2026Jan 15, 2026
27309287BOPIS pickup not readyClosedNormalTomasa Crooks—Dr. Mandy McLaughlinEmail
samplesfragrancereturns
22h●Responded10/11——Jan 9, 2026Jan 15, 2026
03732076Shipping cost questionClosedNormalMiss Reece Grady—Amely PacochaEmail
bopisdamagedgift-card
21h○Sent, no reply———Jan 10, 2026Jan 15, 2026
71247721Restock alert for backorderClosedNormalVivien DickiQuartz GiftingDarryl JacobiEmail
vipfragrance
19h⊘Not fired———Jan 13, 2026Jan 15, 2026
68241823Where is my order?ClosedUrgentMiss Nellie Kessler—Mr. Lonie HudsonEmail
shade-matchreturnssamples
18h○Sent, no reply———Jan 9, 2026Jan 15, 2026
84776869Restock alert for backorderClosedNormalAubree Stroman PhD—Amely PacochaEmail
vipbopis
16h●Responded5/5——Jan 13, 2026Jan 15, 2026
50862049Lost package follow-upClosedNormalJulian Koss—Steve O'ConnerChat
fragrance
15h○Sent, no reply———Jan 13, 2026Jan 15, 2026
83564443Question about product ingredientsClosedNormalBillie Okuneva—Dr. Mandy McLaughlinChat—2d 14h○Sent, no reply———Jan 7, 2026Jan 15, 2026
68243911Missing samples in orderClosedNormalEllie Gulgowski—Julie HodkiewiczPhone
damagedapp
13h○Sent, no reply———Jan 11, 2026Jan 15, 2026
24075857Influencer code not workingClosedNormalSantos Douglas—Julie HodkiewiczChat
shade-match
13h●Responded10/11——Jan 10, 2026Jan 15, 2026
39592851App crashes at checkoutClosedNormalDaniel Miller—Katrina JohnsEmail
returnsbopis
12h●Responded4/5——Jan 8, 2026Jan 15, 2026
51372636Allergic reaction concernClosedNormalMya Streich—Chaz RennerEmail
loyaltywholesalesamples
2d 10h⊘Not fired———Jan 8, 2026Jan 15, 2026
94736917Pro discount enrollmentClosedLowGretchen Wehner—Miss Amber Hintz Sr.Chat
returnsfragrance
2d 10h○Sent, no reply———Jan 5, 2026Jan 15, 2026
76672870Item authenticity concernClosedUrgentDelores Blick-Rohan—Lily RaynorChat
appreturnsshipping
9h●Responded3/5——Jan 7, 2026Jan 14, 2026
15335218Missing samples in orderClosedNormalJoel Wisoky—Vilma GusikowskiEmail
samples
2d 8h●Responded9/11——Jan 9, 2026Jan 14, 2026
08118634Question about product ingredientsClosedNormalMiss Christop Grimes—Miss Amber Hintz Sr.Email
wholesalesamples
8h○Sent, no reply———Jan 11, 2026Jan 14, 2026
64155044Influencer code not workingClosedNormalMs. Urban Leannon—Mr. Lonie HudsonEmail—6d 7h●Responded3/5——Jan 2, 2026Jan 14, 2026
77718220BOPIS pickup not readyClosedNormalBarbara Herman—Mr. Skyla TrantowEmail—7h○Sent, no reply———Jan 9, 2026Jan 14, 2026
20892121Item authenticity concernClosedHighIrma Fahey—Tommy KuvalisChat
shade-matchgift-card
6h●Responded10/11——Jan 12, 2026Jan 14, 2026
69224979Cancel subscription / Auto-replenishClosedNormalReese Senger—Kaela FriesenEmail
wholesalevip
6h●Responded5/5——Jan 13, 2026Jan 14, 2026
09979182Cancel order requestClosedNormalAurelie Wilderman III—Yazmin JastEmail
influencer
6h●Responded10/11——Jan 8, 2026Jan 14, 2026
60631281Question about product ingredientsClosedNormalMiss Kathy Trantow Sr.—Mr. Skyla TrantowChat
vip
6h●Responded4/5——Jan 9, 2026Jan 14, 2026
61200991Return after 30-day windowClosedNormalSydni Tremblay—Mr. Cade SengerSocial
shippingdamagedinfluencer
6h⊘Not fired———Jan 13, 2026Jan 14, 2026
87107668Store experience feedbackClosedNormalLillie Lang—Miss Amber Hintz Sr.Email
shippingreturns
5h○Sent, no reply———Jan 11, 2026Jan 14, 2026
02915332App crashes at checkoutClosedLowShelia Franecki—Darryl JacobiEmail
loyalty
5h●Responded5/5——Jan 13, 2026Jan 14, 2026
49353915Cancel subscription / Auto-replenishClosedLowDenise Fritsch—Mr. Cade SengerEmail
vipappshade-match
1d 5h○Sent, no reply———Jan 11, 2026Jan 14, 2026
09478039Wrong shade sentClosedHighScottie Schaefer DDS—Tommy KuvalisChat
wholesalesamples
4h○Sent, no reply———Jan 9, 2026Jan 14, 2026
36812711Refund not receivedClosedNormalMiss Angelica Jacobson—Tommy KuvalisEmail
appreturnsbopis
4h●Responded10/11——Jan 8, 2026Jan 14, 2026
24017638App crashes at checkoutClosedNormalMiss Jeannette Jenkins—Vilma GusikowskiEmail
shipping
3h○Sent, no reply———Jan 7, 2026Jan 14, 2026
91306026Cancel order requestClosedNormalMrs. Juana Russel—Amely PacochaPhone
apprefund
3h●Responded5/5——Jan 12, 2026Jan 14, 2026
55287249App login problemClosedNormalMyra Feeney—Steve O'ConnerEmail
refund
3h●Responded5/5——Jan 7, 2026Jan 14, 2026
88857857Influencer code not workingClosedNormalCathy Osinski—Kip Schroeder IVChat
fragranceapployalty
5d 3h●Responded3/5——Jan 2, 2026Jan 14, 2026
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