External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 34459469 | Missing items in shipment | Closed | Normal | — | Chat | damagedshipping | 1d 5h | ⊘Not fired | — | — | — | Jan 11, 2026 | Jan 15, 2026 | ||
| 11166157 | Question about product ingredients | Closed | High | — | Chat | — | 4h | ●Responded | 5/5 | — | — | Jan 9, 2026 | Jan 15, 2026 | ||
| 25544892 | Gift card balance question | Closed | Urgent | — | Chat | fragranceshade-match | 4h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 15, 2026 | ||
| 41218731 | Refund not received | Closed | Normal | — | damagedinfluencer | 4h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 15, 2026 | |||
| 27278015 | Cancel subscription / Auto-replenish | Closed | Normal | — | refundapp | 2d 3h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 15, 2026 | |||
| 44732506 | Birthday gift not received | Closed | Low | — | samplesbopisdamaged | 1d 3h | ●Responded | 4/5 | — | — | Jan 9, 2026 | Jan 15, 2026 | |||
| 73518245 | Birthday gift not received | Closed | Low | — | Chat | refundappbopis | 5d 3h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 15, 2026 | ||
| 85192101 | Wrong shade sent | Closed | Normal | — | fragrance | 3h | ○Sent, no reply | — | — | — | Jan 8, 2026 | Jan 15, 2026 | |||
| 74031808 | Allergic reaction concern | Closed | Normal | — | conversation-mockupfragrancegift-card | 3h | ○Sent, no reply | — | 30 · fail | Jan 13, 2026 | Jan 15, 2026 | ||||
| 10485152 | Missing samples in order | Closed | Normal | — | Social | — | 2h | ⊘Not fired | — | — | — | Jan 13, 2026 | Jan 15, 2026 | ||
| 87064671 | Return after 30-day window | Closed | Normal | — | influencergift-cardshipping | 2h | ⊘Not fired | — | — | — | Jan 14, 2026 | Jan 15, 2026 | |||
| 20552309 | Price match request | Closed | Normal | — | loyaltysamples | 2h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 15, 2026 | |||
| 06418308 | Missing samples in order | Closed | Normal | — | bopis | 2h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 15, 2026 | |||
| 44780562 | Loyalty points not posting | Closed | High | — | wholesale | 1h | ●Responded | 10/11 | — | — | Jan 14, 2026 | Jan 15, 2026 | |||
| 19013178 | Wrong shade sent | Closed | Normal | — | app | 1h | ●Responded | 4/5 | — | — | Jan 8, 2026 | Jan 15, 2026 | |||
| 04676863 | Missing items in shipment | Closed | Normal | — | refundvip | 1h | ●Responded | 5/5 | — | — | Jan 13, 2026 | Jan 15, 2026 | |||
| 71754583 | Insider tier issue | Closed | Low | — | bopisshade-match | 1h | ●Responded | 5/5 | — | — | Jan 11, 2026 | Jan 15, 2026 | |||
| 18834744 | Price match request | Closed | Low | — | Chat | returnsvipgift-card | 1d | ●Responded | 5/5 | — | — | Jan 10, 2026 | Jan 15, 2026 | ||
| 14057053 | Restock alert for backorder | Closed | Normal | — | Phone | refundgift-cardreturns | 23h | ●Responded | 9/11 | — | — | Jan 12, 2026 | Jan 15, 2026 | ||
| 27309287 | BOPIS pickup not ready | Closed | Normal | — | samplesfragrancereturns | 22h | ●Responded | 10/11 | — | — | Jan 9, 2026 | Jan 15, 2026 | |||
| 03732076 | Shipping cost question | Closed | Normal | — | bopisdamagedgift-card | 21h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 15, 2026 | |||
| 71247721 | Restock alert for backorder | Closed | Normal | Quartz Gifting | vipfragrance | 19h | ⊘Not fired | — | — | — | Jan 13, 2026 | Jan 15, 2026 | |||
| 68241823 | Where is my order? | Closed | Urgent | — | shade-matchreturnssamples | 18h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 15, 2026 | |||
| 84776869 | Restock alert for backorder | Closed | Normal | — | vipbopis | 16h | ●Responded | 5/5 | — | — | Jan 13, 2026 | Jan 15, 2026 | |||
| 50862049 | Lost package follow-up | Closed | Normal | — | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Jan 13, 2026 | Jan 15, 2026 | ||
| 83564443 | Question about product ingredients | Closed | Normal | — | Chat | — | 2d 14h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 15, 2026 | ||
| 68243911 | Missing samples in order | Closed | Normal | — | Phone | damagedapp | 13h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 15, 2026 | ||
| 24075857 | Influencer code not working | Closed | Normal | — | Chat | shade-match | 13h | ●Responded | 10/11 | — | — | Jan 10, 2026 | Jan 15, 2026 | ||
| 39592851 | App crashes at checkout | Closed | Normal | — | returnsbopis | 12h | ●Responded | 4/5 | — | — | Jan 8, 2026 | Jan 15, 2026 | |||
| 51372636 | Allergic reaction concern | Closed | Normal | — | loyaltywholesalesamples | 2d 10h | ⊘Not fired | — | — | — | Jan 8, 2026 | Jan 15, 2026 | |||
| 94736917 | Pro discount enrollment | Closed | Low | — | Chat | returnsfragrance | 2d 10h | ○Sent, no reply | — | — | — | Jan 5, 2026 | Jan 15, 2026 | ||
| 76672870 | Item authenticity concern | Closed | Urgent | — | Chat | appreturnsshipping | 9h | ●Responded | 3/5 | — | — | Jan 7, 2026 | Jan 14, 2026 | ||
| 15335218 | Missing samples in order | Closed | Normal | — | samples | 2d 8h | ●Responded | 9/11 | — | — | Jan 9, 2026 | Jan 14, 2026 | |||
| 08118634 | Question about product ingredients | Closed | Normal | — | wholesalesamples | 8h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 14, 2026 | |||
| 64155044 | Influencer code not working | Closed | Normal | — | — | 6d 7h | ●Responded | 3/5 | — | — | Jan 2, 2026 | Jan 14, 2026 | |||
| 77718220 | BOPIS pickup not ready | Closed | Normal | — | — | 7h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 14, 2026 | |||
| 20892121 | Item authenticity concern | Closed | High | — | Chat | shade-matchgift-card | 6h | ●Responded | 10/11 | — | — | Jan 12, 2026 | Jan 14, 2026 | ||
| 69224979 | Cancel subscription / Auto-replenish | Closed | Normal | — | wholesalevip | 6h | ●Responded | 5/5 | — | — | Jan 13, 2026 | Jan 14, 2026 | |||
| 09979182 | Cancel order request | Closed | Normal | — | influencer | 6h | ●Responded | 10/11 | — | — | Jan 8, 2026 | Jan 14, 2026 | |||
| 60631281 | Question about product ingredients | Closed | Normal | — | Chat | vip | 6h | ●Responded | 4/5 | — | — | Jan 9, 2026 | Jan 14, 2026 | ||
| 61200991 | Return after 30-day window | Closed | Normal | — | Social | shippingdamagedinfluencer | 6h | ⊘Not fired | — | — | — | Jan 13, 2026 | Jan 14, 2026 | ||
| 87107668 | Store experience feedback | Closed | Normal | — | shippingreturns | 5h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 14, 2026 | |||
| 02915332 | App crashes at checkout | Closed | Low | — | loyalty | 5h | ●Responded | 5/5 | — | — | Jan 13, 2026 | Jan 14, 2026 | |||
| 49353915 | Cancel subscription / Auto-replenish | Closed | Low | — | vipappshade-match | 1d 5h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 14, 2026 | |||
| 09478039 | Wrong shade sent | Closed | High | — | Chat | wholesalesamples | 4h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 14, 2026 | ||
| 36812711 | Refund not received | Closed | Normal | — | appreturnsbopis | 4h | ●Responded | 10/11 | — | — | Jan 8, 2026 | Jan 14, 2026 | |||
| 24017638 | App crashes at checkout | Closed | Normal | — | shipping | 3h | ○Sent, no reply | — | — | — | Jan 7, 2026 | Jan 14, 2026 | |||
| 91306026 | Cancel order request | Closed | Normal | — | Phone | apprefund | 3h | ●Responded | 5/5 | — | — | Jan 12, 2026 | Jan 14, 2026 | ||
| 55287249 | App login problem | Closed | Normal | — | refund | 3h | ●Responded | 5/5 | — | — | Jan 7, 2026 | Jan 14, 2026 | |||
| 88857857 | Influencer code not working | Closed | Normal | — | Chat | fragranceapployalty | 5d 3h | ●Responded | 3/5 | — | — | Jan 2, 2026 | Jan 14, 2026 |