Amely Pacocha
Store Care Coordinator·Senior·jay_mosciski45@gmail.com
Rating distribution
5
223
4
127
3
63
2
38
1
32
QA performance
Total evals
1
All-time, excludes invalidated
Avg QA score (30d)
—
Avg CSAT (30d)
4.18 / 5
+0.01 starsvs. prior 30 days
AI-acceptance rate
80.0%
1 of 5 overridden
Showing 1 - 50 of 50
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 23906169Price match request |  Mr. Sheridan Trantow | Amely Pacocha | May 25, 2026, 5:09 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 47110402Return after 30-day window |  Jovanny Upton | Amely Pacocha | May 23, 2026, 9:39 AM |
| 10/11 | The selection, the service, the app — all top tier. | 69085988Store experience feedback |  Dalton Stiedemann | Amely Pacocha | May 22, 2026, 5:30 AM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 78707885Pro discount enrollment |  Roberta Schmeler | Amely Pacocha | May 21, 2026, 1:20 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 22682512Return after 30-day window |  Miss Gonzalo Mills-Armstrong | Amely Pacocha | May 21, 2026, 7:09 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 94866127Foundation match help |  Jeannette Hessel | Amely Pacocha | May 20, 2026, 11:30 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 35031983Order arrived damaged |  Hugo Hintz | Amely Pacocha | May 20, 2026, 10:24 PM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 73645800Store experience feedback |  Johann West | Amely Pacocha | May 20, 2026, 3:46 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 50442818Lost package follow-up |  Floyd Huels | Amely Pacocha | May 20, 2026, 2:45 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 97366645Restock alert for backorder |  Citlalli Welch I | Amely Pacocha | May 19, 2026, 10:37 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 24529174Birthday gift not received |  Kelsi Crooks | Amely Pacocha | May 19, 2026, 5:42 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 32812284Insider tier issue |  Deven Waters | Amely Pacocha | May 19, 2026, 2:21 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 88324521Insider tier issue |  Roger Deckow | Amely Pacocha | May 18, 2026, 2:07 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 28879703Where is my order? |  Marlee Block | Amely Pacocha | May 17, 2026, 6:16 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 80692888Cancel order request |  Tommie Zemlak | Amely Pacocha | May 17, 2026, 3:46 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 25724322Item authenticity concern |  Ms. Ramona Treutel | Amely Pacocha | May 17, 2026, 2:57 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 53399926Lost package follow-up |  Layla Rau | Amely Pacocha | May 17, 2026, 5:34 AM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 00100038Birthday gift not received |  Claudie Gleason | Amely Pacocha | May 16, 2026, 9:04 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 72974401Klarna / Afterpay split issue |  Dr. Donavon Sporer | Amely Pacocha | May 16, 2026, 7:12 PM |
| 3/5 | Bring back the old loyalty point structure. | 27635016Refund not received |  Sheri McClure | Amely Pacocha | May 16, 2026, 1:54 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 34076903Wrong shade sent |  Anthony Streich | Amely Pacocha | May 14, 2026, 8:43 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 91863883Foundation match help |  Ethelyn Marquardt | Amely Pacocha | May 14, 2026, 5:01 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 21245474App login problem |  Vernon Greenholt | Amely Pacocha | May 13, 2026, 7:11 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 81767597Loyalty points not posting |  Dr. Brian Barrows | Amely Pacocha | May 13, 2026, 6:51 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 85567721Lost package follow-up |  Matilde Kreiger | Amely Pacocha | May 13, 2026, 10:22 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 30254022Cancel order request |  Abraham Veum | Amely Pacocha | May 13, 2026, 1:07 AM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 98602174Insider tier issue |  Payton Padberg | Amely Pacocha | May 11, 2026, 7:20 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 80380413Influencer code not working |  Sherman Gleason | Amely Pacocha | May 10, 2026, 7:03 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 99768084Cancel order request |  Aliyah Lehner | Amely Pacocha | May 10, 2026, 4:01 AM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 71346005Missing items in shipment |  Madison Volkman | Amely Pacocha | May 9, 2026, 10:21 AM |
| 5/5 | One chat message, one click, refund processed. | 34550491Cancel order request |  Ms. Zoey Feeney | Amely Pacocha | May 8, 2026, 1:46 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 50852138Item authenticity concern |  Willard Torphy PhD | Amely Pacocha | May 8, 2026, 12:06 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 58571147Store experience feedback |  Dr. Janelle Mills | Amely Pacocha | May 8, 2026, 11:20 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 40690644Missing samples in order |  Kylie Hilll Sr. | Amely Pacocha | May 7, 2026, 7:31 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 36496067Loyalty points not posting |  Lessie Wolff | Amely Pacocha | May 6, 2026, 1:45 PM |
| 10/11 | The selection, the service, the app — all top tier. | 61454192Insider tier issue |  Shelley Kerluke | Amely Pacocha | May 4, 2026, 8:39 AM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 91165354Price match request |  Mr. Lynn Bruen | Amely Pacocha | May 3, 2026, 10:41 PM |
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 79038954App login problem |  Berneice Heller | Amely Pacocha | May 3, 2026, 3:50 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 87557108Refund not received | Willard Torphy PhD | Amely Pacocha | May 3, 2026, 12:34 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 80872727Return after 30-day window |  Stacy Barrows III | Amely Pacocha | May 2, 2026, 8:20 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 65356079Shipping cost question |  Miss Edith Rippin | Amely Pacocha | May 2, 2026, 6:44 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 51611064Price match request |  Rick Sawayn | Amely Pacocha | May 1, 2026, 7:39 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 23514305Insider tier issue |  Mr. Joel Hayes-Hilpert | Amely Pacocha | May 1, 2026, 10:43 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 10020483Loyalty points not posting |  Triston Wuckert | Amely Pacocha | May 1, 2026, 7:43 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 65303794Missing samples in order |  Pam Rau | Amely Pacocha | May 1, 2026, 1:12 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 48829720Item authenticity concern |  Ayana Adams | Amely Pacocha | Apr 30, 2026, 6:03 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 92767913Discount code not working |  Mary Renner | Amely Pacocha | Apr 30, 2026, 11:02 AM |
| 10/11 | Bloom is my go-to for skincare. Wouldn't shop anywhere else. | 71794782Klarna / Afterpay split issue |  Nathaniel Lynch | Amely Pacocha | Apr 29, 2026, 10:14 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 30386225Restock alert for backorder |  Imani Schmidt II | Amely Pacocha | Apr 29, 2026, 1:19 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 51288859Item authenticity concern |  Dr. Mamie Shields | Amely Pacocha | Apr 28, 2026, 9:31 PM |