External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69673358 | Pro discount enrollment | Closed | Normal | — | Social | samples | 1d 15h | ⊘Not fired | — | — | — | Sep 13, 2025 | Sep 17, 2025 | ||
| 84444394 | Refund not received | Closed | Low | — | damagedwholesalereturns | 2d 14h | ●Responded | 3/5 | — | — | Sep 12, 2025 | Sep 17, 2025 | |||
| 76930972 | Order arrived damaged | Closed | Normal | — | Chat | — | 14h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 17, 2025 | ||
| 15170598 | Item authenticity concern | Closed | Normal | — | — | 1d 13h | ●Responded | 1/5 | — | — | Sep 11, 2025 | Sep 17, 2025 | |||
| 62571125 | Store experience feedback | Closed | Normal | — | Chat | shippingshade-match | 11h | ⊘Not fired | — | — | — | Sep 15, 2025 | Sep 17, 2025 | ||
| 74792640 | Cancel order request | Closed | Normal | — | Chat | damagedloyaltygift-card | 10h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 17, 2025 | ||
| 35745991 | Address change after shipping | Closed | Normal | — | — | 9h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 16, 2025 | |||
| 51482399 | Birthday gift not received | Closed | Normal | — | refundshipping | 7d 9h | ●Responded | 2/5 | — | — | Sep 7, 2025 | Sep 16, 2025 | |||
| 58238840 | Gift card balance question | Closed | Low | — | shade-matchrefund | 9h | ●Responded | 9/11 | — | — | Sep 9, 2025 | Sep 16, 2025 | |||
| 06635191 | Wholesale order question | Closed | Normal | — | Chat | influencerloyaltyshipping | 6h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 16, 2025 | ||
| 78195646 | Question about product ingredients | Closed | High | — | Chat | returnsgift-cardsamples | 6h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 16, 2025 | ||
| 14842185 | Store experience feedback | Closed | Normal | — | returns | 6h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 16, 2025 | |||
| 54605211 | Loyalty points not posting | Closed | Normal | — | loyalty | 5h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 16, 2025 | |||
| 86790713 | BOPIS pickup not ready | Closed | Urgent | — | Chat | — | 5h | ●Responded | 3/5 | — | — | Sep 12, 2025 | Sep 16, 2025 | ||
| 71857852 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 16, 2025 | ||
| 73153534 | Refund not received | Closed | Normal | — | shippingshade-matchinfluencer | 4h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 16, 2025 | |||
| 64052922 | Insider tier issue | Closed | Low | — | Chat | samples | 4h | ●Responded | 10/11 | — | — | Sep 12, 2025 | Sep 16, 2025 | ||
| 71489788 | Question about product ingredients | Closed | Low | — | Chat | gift-cardreturns | 4h | ●Responded | 5/5 | — | — | Sep 13, 2025 | Sep 16, 2025 | ||
| 39239475 | Cancel order request | Closed | Normal | — | shade-matchdamagedwholesale | 4h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 16, 2025 | |||
| 89449613 | Price match request | Closed | Normal | — | Chat | refundapp | 3h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 16, 2025 | ||
| 64491492 | Address change after shipping | Closed | High | — | — | 3h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 16, 2025 | |||
| 66562264 | Wholesale order question | Closed | High | — | Chat | app | 2h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 16, 2025 | ||
| 10396536 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 16, 2025 | ||
| 25107725 | Return after 30-day window | Closed | Normal | — | Chat | damagedrefundsamples | 2h | ●Responded | 5/5 | — | — | Sep 10, 2025 | Sep 16, 2025 | ||
| 17929755 | Missing samples in order | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 16, 2025 | |||
| 88506931 | Where is my order? | Closed | Normal | — | — | 1h | ●Responded | 5/5 | — | — | Sep 9, 2025 | Sep 16, 2025 | |||
| 26749254 | Where is my order? | Closed | High | — | samples | 1h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 16, 2025 | |||
| 45361686 | Restock alert for backorder | Closed | Low | — | app | 7d 23h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 16, 2025 | |||
| 05114257 | Order arrived damaged | Closed | Normal | Quartz Gifting | Chat | — | 1d 23h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 16, 2025 | ||
| 97902465 | Insider tier issue | Closed | Low | — | bopis | 22h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 16, 2025 | |||
| 00725261 | Lost package follow-up | Closed | Low | — | gift-cardsamplesinfluencer | 19h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 16, 2025 | |||
| 76471966 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 7d 13h | ●Responded | 1/5 | — | — | Sep 5, 2025 | Sep 16, 2025 | |||
| 92556643 | Missing samples in order | Closed | Normal | — | damaged | 10h | ●Responded | 4/5 | — | — | Sep 13, 2025 | Sep 16, 2025 | |||
| 52799046 | Discount code not working | Closed | Normal | — | Chat | appshippingwholesale | 9h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 15, 2025 | ||
| 19246296 | Missing items in shipment | Closed | Normal | — | — | 8h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 15, 2025 | |||
| 43781437 | Gift card balance question | Closed | Normal | — | damaged | 7h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 15, 2025 | |||
| 31341162 | Question about product ingredients | Closed | Low | — | Chat | — | 6h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 15, 2025 | ||
| 41908003 | Return after 30-day window | Closed | Low | — | returns | 6h | ⊘Not fired | — | — | — | Sep 13, 2025 | Sep 15, 2025 | |||
| 02878094 | Influencer code not working | Closed | Low | — | refundinfluencer | 5h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 15, 2025 | |||
| 70404040 | Where is my order? | Closed | Normal | — | Chat | returnswholesaleinfluencer | 5h | ●Responded | 5/5 | — | — | Sep 11, 2025 | Sep 15, 2025 | ||
| 54601809 | BOPIS order cancelled at store | Closed | Normal | — | — | 5h | ●Responded | 5/5 | — | — | Sep 10, 2025 | Sep 15, 2025 | |||
| 13262348 | App login problem | Closed | Normal | — | samplesinfluencer | 5h | ●Responded | 3/5 | — | — | Sep 12, 2025 | Sep 15, 2025 | |||
| 12061485 | Shipping cost question | Closed | Urgent | — | shade-match | 5h | ●Responded | 4/5 | — | — | Sep 8, 2025 | Sep 15, 2025 | |||
| 92194797 | Insider tier issue | Closed | High | — | Chat | damaged | 4h | ●Responded | 5/5 | — | — | Sep 10, 2025 | Sep 15, 2025 | ||
| 49670233 | BOPIS pickup not ready | Closed | Low | — | appwholesalefragrance | 1d 4h | ⊘Not fired | — | — | — | Sep 7, 2025 | Sep 15, 2025 | |||
| 64240028 | Price match request | Closed | Urgent | — | gift-cardwholesalerefund | 4h | ●Responded | 5/5 | — | — | Sep 12, 2025 | Sep 15, 2025 | |||
| 27926234 | Wrong shade sent | Closed | High | House of Lumière | shade-matchwholesale | 4h | ●Responded | 4/5 | — | — | Sep 12, 2025 | Sep 15, 2025 | |||
| 60298626 | Pro discount enrollment | Closed | Normal | — | Chat | appshipping | 2h | ○Sent, no reply | — | — | — | Sep 10, 2025 | Sep 15, 2025 | ||
| 11776440 | Return after 30-day window | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 15, 2025 | |||
| 14300938 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 15, 2025 |